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Swissotel Lima

Travelers' Choice award winner
Av. Santo Toribio 173 - Via Central 150 | Centro Empresarial Real, San Isidro, Lima, Peru
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1 room 1 guest
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632 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • Italian first
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English first
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    (632)
  • Mar-May only
    (176)
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    (196)
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    (140)
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San Jose, United States
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First of all: great staff! They are really there to make guests fell comfortable. Internet was free and I was able to watch Netflix movies. Breakfast has many different options and in my group, despite different cultures and countries, everybody was satisfied. Although it is around 17Km from the airport, please expect 1h to 1:30h if arriving at peak times.... More 

Was this review helpful? Yes
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review

Dear Guest, We would like to thank you for taking a few minutes of your valuable time to share your impressions on your recent visit to Swissôtel Lima with the Trip Advisor Community. It is a pleasure for us to read that you have enjoyed your stay at our comfortable rooms as well as having our complete and varied Breakfast... More 

Medfield
1 review
5 of 5 stars Reviewed 1 week ago

I love staying at this hotel. The staff is extremely helpful and organized, the rooms are beautiful, and the new fitness center and pool are great additions. I always look forward to coming back! Also, the breakfast buffet is wonderful!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review

Dear Guest, We would like to thank you for taking a few minutes of your valuable time to share your impressions on your recent visit to Swissôtel Lima with the Trip Advisor Community. We are pleased to read that you liked our new additions: Spa & Gym as well as an indoor/outdoors pool. As you have mentioned, beautiful rooms, excellent... More 

Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has the quality and service of any other Ritz or St Regis. Even though it is not a great hotel, they are just opening a new area with great fitness services (gym, spa, pool) and new rooms. The restaurants are just great. It is worth it even though it is not cheap. Loved to have a Starbucks walking... More 

Was this review helpful? Yes
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review

Dear Guest, We would like to thank you for taking a few minutes of your valuable time to share your impressions on your recent visit to Swissôtel Lima with the Trip Advisor Community. It is a pleasure for us to read that you consider as "excellent" the service we offer at Swissôtel Lima. As you have mentioned, we will be... More 

Melbourne, Australia
Level Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here as part of a package tour of South America. Lima city not real hospitable at this time of the year constantly, cloudy. The hotel was a much as one could expect from an up market hotel. Out of the city about 30 minutes, in an up market area, depending on traffic. Definitely get a local to drive.... More 

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SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review

Dear Guest, We would like to thank you for taking a few minutes of your valuable time to share your impressions on your recent visit to Swissôtel Lima with the Trip Advisor Community. As you have mentioned in your descrption of you experience, our property is located in a commercial and financial area of San Isidro District, is very secure,... More 

Honolulu, Hawaii
1 review
4 of 5 stars Reviewed 1 week ago

The service experience is generally very good in all departments except the front desk and concierge desk. Staff is generally very friendly, helpful and guest focused. Front desk needs training in interacting with the guest. They lack basic knowledge about the hotel, the city and how to react to guests when they don't know the answer. They also need to... More 

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SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review

Dear Guest, I am the Front Office Manager at Swissôtel Lima, I want to thank you for your feedback and accept my apologies as my team did not meet your expectations. We hope that you will allow us the opportunity to serve you again in the near future and to demonstrate the service standards from Swissôtel Lima. Kind Regards, Front... More 

Hawaii
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for 6 nights and the beginning of our trip to Machu picchu. There is nothing major to complain about with 2 exceptions. The front desk staff badly need retraining. Simple questions were met with a quizzical look followed by " what"?..every encounter was less that satisfactory which is strange as everywhere else in the hotel... More 

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SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review

Dear Guest, I am the Front Office Manager at Swissotel Lima, I want to thank you for taking the time to write to us. We take all feedback very seriously. Please know that I am taking steps to rectify any shortcomings in training you may have experienced during your last visit to Swissôtel Lima. I look forward to seeing you... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

An hotel from the 80s that has made modest investments to improve its rooms. Lobby, restaurant and rooms all look dated. Elevators slow and not connected to each other (separate up/down buttons). Rooms are large but not quiet. Internet extremely slow and unreliable. Staff ok, but not more. Didn't want to bring me milk for my room cafe without charging... More 

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SalesandMarketingSLI, Director de Operaciones at Swissotel Lima, responded to this review

Dear Christian V, Thank you for your feedback. I am sorry that the overall decor of our hotel was not to your liking; please know that since the hotel's opening in 1996 we have strived to consistently maintain and renovate our facilities. In 2011, our rooms underwent major renovations, we have since replaced all mattresses, installed remote controlled black-out screens... More 

Toronto, Canada
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for work for 2 days and I really enjoyed this hotel. Very comfortable beds, huge rooms, large bathroom with glass shower and lots of mirrors. The staff and housekeeping were all friendly and always willing to help you out with anything. I didn't try any of the hotel restaurants or room service as I ate outside in town.... More 

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SalesandMarketingSLI, Director de Operaciones at Swissotel Lima, responded to this review

Dear xxmike83xx; Thank you for taking the time to complete this survey. I am really glad that your stay at Swissôtel Lima exceded your expectations; our team works very hard day in and and day out to ensure that our guest's stays are memorable. I understand that Lima has great restaurants to offer, but if I may be so bold,... More 

Fort Lauderdale
1 review
1 of 5 stars Reviewed July 26, 2015

Asked for a triple room and ended up with 2 doubles. A mess abd angry family as they didn't sleep well after a long internaional flight. Would be afraid to recommend this hotel as they have great difficulty understanding the English language.

Review collected in partnership with Swissotel Hotels & Resorts

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SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review

Dear SandracO3364GY, Thank you for taking the time to fill out this survey and for your comments. As your feedback is very important to us, I have personally reviewed the confirmation e-mail that was sent to you and spoken to the reservations agents who assisted you. The confirmation e-mail described both Premier rooms as having two beds, however, our reservations... More 

lisbon
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 18, 2015

This was my first time in this hotel as usually when I come to Lima I stay at other hotels. I was surprised by its quality and staff efficiency. Large room and bathroom, quiet atmosphere, free quality wifi, free bottle of water.

Was this review helpful? Yes
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review

Dear Guest, We would like to thank you for taking a few minutes of your valuable time to share your impressions on your recent visit to Swissôtel Lima with the Trip Advisor Community. It is a pleasure for us to read that we have surprised you with our service, facilities, details and atmosphere. We hope you will consider Swissôtel Lima... More 

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