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Hotel Estelar Miraflores

#33 of 208 Hotels in Lima
Certificate of Excellence
Avenida Benavides 415, Lima, Peru
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Hotel Estelar Miraflores
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385 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
61 reviews 61 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The Estelar has 5 stars beside it's name on the outside of the hotel. I would say this is definitely a solid 4 star (bar customer service), not 5 star hotel. I was very disappointed with check-in. I booked through an online booking system (not the hotels own site) and they couldn't find the booking. Even though I had the... More 

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest, We felt really sorry for this uncomfortable incident while you were staying with us. On behalf of the entire team we extend a full apology for each discomfort. Rest assured that we will continue working on based on each of your comments. thanks for allowing me to reach you with this heartfelt response and we look forward to... More 

Fort Myers, Florida
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here in May 2015 and couldn't have been happier. The location was perfect for getting around in Miraflores (you can walk to the shore, to Kennedy park and to a bunch of restaurants easily). The breakfast each morning was satisfying and the hotel staff was polite. Hotel was clean. Expect to pay more for the hotel's cab service; we... More 

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager Hoteles Estelar Del Perú More 

Banos del Inca, Peru
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed here several times over the last three years both on business and weekend trips with the family. The location is excellent in Miraflores being close to the coast, shopping and lots of great restaurants. The rooms were getting a little run down but I have stayed there twice now over the last two months and they have... More 

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. We will continúe working to provide our guests an exceptional service,is good to know that you enjoyed your stay. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar Del Perú More 

Senior Contributor
22 reviews 22 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

We recently stayed at the Estelar for a total of 3 nights. We stayed for one night, went on an overnight trip and returned to the Estelar for a further 2 nights, while we were on our trip we were able to store our luggage safely at the hotel. when we arrived the check in staff were so efficient, we... More 

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager Hoteles Estelar Del Perú More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2015

We stayed in Miraflores for 3 days. Each day Fernando the concierge was able to guide us to the best restaurants. He is such a nice guy always willing to help. The hotel is within walking distance to the boardwalk and attractions. Highly recommend.

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. The commitment of our hotel is to give the best to our guests and your overall impressions about your stay in our property are very important to us. Also, we would like... More 

Cusco, Peru
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 20, 2015

This is a great hotel. Plain and simple. The staff is amazing! They ran out of rooms one night, and we booked at another hotel down the street, and the bellman helped us cart our things all the way to our hotel! The breakfast is super filling, nothing special, but being an American, it is plenty of food. The best... More 

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. Also, I would like to thank you for the congratulations to our staff,we will share your comments with them. Best Regards. Maria Patricia Andrade Sterling. Country Manager Hoteles Estelar Del Perú More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 18, 2015

Good stay at Hotel Estelar. Good internet. The pool and hot tub could be improved, the hot tub didn't work. The room was very clean and the breakfast was fantastic. Fernando was a great help to us the entire stay. He certainly made Hotel Estelar a good visit for us!

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest, I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. The commitment of our hotel is to give the best to our guests and your overall impressions about your stay in our property are very important to us. Also, I would like... More 

Seoul, Korea
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 17, 2015

I've stayed in the Estelar Miraflores for 3 nights due to the exhibition held in Lima. I used to frequently used the Casa Andina which is only a few minutes away from Estelar. This time one group had booked out Casa Andina and I had no option but to choose Estelar which our company had ongoing relationship. This turned out... More 

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager Hoteles Estelar Del Perú More 

Senior Contributor
28 reviews 28 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 16, 2015

This hotel claims to provide superior service.One would hope that that superior service would include a working toilet.5 trips to the front desk did nothing to resolve issue..The hotel has only one handicapped room which is a major problem.If you are handicapped.One of the front desk personnel suggested I use the restroom By the pool.

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest Thank you very much for taking the time to share your comments about our hotel, as well as for your compliments. We are sorry for the perception you have regarding your experience as we always strive and look for ways to exceed our customers’ expectations. Unfortunately we did not do it this time for which we extend our... More 

1 review
3 of 5 stars Reviewed May 15, 2015

I paid a visit on may 9 in the premium suite. Nice room and friendly staff. Breakfast was also really good. However, I'm European and I agreed with the person at the checkin desk that I could send him an email with my immigration card so I would be able to get my 18% tax deduction. (I didn't have it... More 

Was this review helpful? Yes
Maria A, Manager at Hotel Estelar Miraflores, responded to this review

Dear Guest, I felt really sorry for this uncomfortable incident while you were staying with us,on behalf of the entire team we extend a full apology for this discomfort. We have already made contact with you through an e-mail,please feel sure that we will solve this misfortune as soon as posible. Thanks for allowing me to reach you with this... More 

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