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La Casa de Don Ignacio

Av Pardo 954, Cusco, Peru
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1 room 1 guest
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La Casa de Don Ignacio
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39 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel through Booking.com 1 month before our stay and we were really looking forward to it. We were going to do the 4 day Inka Trail hike to Machupicchu and then stay at this place. The day before our trek, we went to the hotel and dropped the luggage we were not taking to the hike and... More 

Was this review helpful? Yes
Brighton and Hove, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 6, 2014

I stayed here recently for 5 nights - 4 before heading to Machu Pichu and 1 after the trek, through a group charity booking. The hotel was awful - incredibly noisy; very rude staff who, apart from one lady, were extremely unhelpful - the staff also lived in the hotel and would have room parties with the door open at... More 

Was this review helpful? Yes 2
Casa Don Ignaci... B, Director Comercial at La Casa de Don Ignacio, responded to this review

Dear Gaia, On behalf of Casa Don Ignacio I sincerely thank you for taking the time to communicate your concerns in regard to your customer service experience at the hotel. We truly regret each and every incident and take this opportunity to let you know these have been addressed accordingly. Our Quality Assurance Procedures have been reassessed in the best... More 

Dallas, Texas
2 reviews
5 of 5 stars Reviewed May 28, 2014

I was here for a study abroad trip from the states and couldn't have enjoyed myself more. The staff was awesome and helpful. It is located within walking distance to everything from food to the markets. I had an apartment style room and couldn't be more pleased. spotty internet at times but suck it up and go out and enjoy... More 

Was this review helpful? Yes
Casa Don Ignaci... B, Director of Sales at La Casa de Don Ignacio, responded to this review

Hola Dean, Will work on that wifi connection. Many thanks for your kind words. Cusco is indeed an amazing city. Humberto M. More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 5, 2014

A friend and I got here after hastily searching the Web for a suitable replacement for our less-than-acceptable hostel in San Blas. As backpackers, we made a decision to "splurge" for the upcoming New Year holiday and to enjoy our last few days of vacation and of 2013. We made the booking online through booking.com, only to realize upon arrival... More 

Was this review helpful? Yes 1
luis-valverde, Director Comercial at La Casa de Don Ignacio, responded to this review

Dear Vanessa F, thanks for have sent us a comment about your staying in the hotel, those words help us to continue improving and the team is gratefull listening that they are working in the right way. Receive a warm greeting from La Casa Don Ignacio, hope you have had a happy beginning of the year 2014. More 

Saint Louis, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 25, 2012

The place, the service, the people and breakfast were excellent. I highly recommend to shower as early as possible and as soon as you get back from visiting the ruins. Or, check for hot water. If you are sure the water is hot under the sink, take a shower asap if not, welcome to a shower with fresh melted ice... More 

Was this review helpful? Yes 3
Casa Don Ignaci... B, Director of Sales at La Casa de Don Ignacio, responded to this review

Dear Traveler, Thanks to your input (and the acquisition of extra water heaters) we can now guarantee plenty hot water! Kind regards, Humberto M. More 

London, England
Level Contributor
68 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed January 13, 2012

I satyed here for two days and had a decent stay, large room good bathroom ect... I then went to the Sacred valley & Macchu Pichu and stayed here when I got back for one night. This time the room I had was much worse. Single bed and a tiny room, the barthoom however was massive, twice the size of... More 

Was this review helpful? Yes 2
Casa Don Ignaci... B, Director Comercial at La Casa de Don Ignacio, responded to this review

Dear Alan, We deeply regret not delivering a better customer experience on your second stay. Please know we truly value your traverler's trust and must be honest with you; we are responsible for the unintended error that did not enrich your visit. Rest assured our revised Quality Asurance Procedures will prevent such incidents from happening again. Thank you, More 

New York, NY
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 10, 2012

We stayed here for two nights as part of a Cusco/Machu Picchu package tour. Nice place, comfortable. As someone said, a little dated, but not in an unpleasant way. Staff was helpful and courteous. Plenty of computers for internet. Good breakfast. Location was OK. A little walk to the center but certainly manageable once you're used to the altitude!

Was this review helpful? Yes 1
Casa Don Ignaci... B, Director Comercial at La Casa de Don Ignacio, responded to this review

Dear Ricky, Travelers coming in now find a refurbished hotel with the same quaint welcoming atmosphere and service. Many thanks! More 

New York City, New York
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed January 6, 2012

I stayed for just 3 days in this hotel during my trip to Cusco and I must say I had a very great time there. The hotel is located in a quiet street, not so close to the main square as someone said here. The staff is very helpful and gentle. They offer you Coca Tea when you arrive in... More 

Was this review helpful? Yes 1
Casa Don Ignaci... B, Director Comercial at La Casa de Don Ignacio, responded to this review

Dear Gizelle, Casa Don Ignacio we strive to give value to travelers; good service at a smart rate. Location wise, its really just within a few minutes walk to the main square and 2-3 blocks from Coricancha/Sun Temple. Many thanks for taking time to review your stay! More 

London, England
Level Contributor
68 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 6, 2011

Decent hotel, a bit dated on the inside but everything worked well. Really good shower and decent bathroom, massive room with TV and loads of channels and the staff are very nice and helpful. Only down side is it is 5-10 mins walk from main square but good value compared to some of more expensive hotels. Breakfast not bad either... More 

Was this review helpful? Yes 1
Casa Don Ignaci... B, Director Comercial at La Casa de Don Ignacio, responded to this review

Dear Alan, Many thanks for commenting your stay at Casa Don Ignacio. Premises have been revamped to surprise our guests with tasteful new facilities. Staff members receive on going trainning on customer service as well. And yes, it can take a few minutes walk from main square but the location is not bad considering the short cab ride and the... More 

Bamaga, North Qld, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 25, 2011

On recent trip to Cuzco with family we stayed at La Casa de don Ignacio. The place had a nice homely feel and staff, especially security boys at the entrance always made us feel welcome. The showers were hot when they needed to be and it was always clean. The good selection at breakfast kept us fuelled up for the... More 

Was this review helpful? Yes
Casa Don Ignaci... B, Director Comercial at La Casa de Don Ignacio, responded to this review

Dear Traveler, Thanks! Internet can be slow but please know guest's access has been enhanced. More 

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