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Hotel Agusto's

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Hipolito Unanue Avenue #155 | Wanchaq District, Cusco, Peru
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162 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
3 reviews
1 of 5 stars Reviewed November 30, 2015 via mobile

The hotel was okay but it has a horrible smell in the bathroom and the title pieces were coming off. We called the receptionist and someone came and spray. Staff was friendly. I suggest the place should be remodel.

Helpful?
Thank cath123er
AGUSTOS CUSCO Y... H, Director de Relaciones con Clientes at Hotel Agusto's, responded to this review

Dear Cath123er: Thank you for your suggestion. It helps us to improve our service. We apologize for any inconvenience. Best Regards, HOTEL AGUSTOS CUSCO CUSCO-PERU More 

A TripAdvisor Member
5 of 5 stars Reviewed November 27, 2015 via mobile

It is a 3 star hotel with a 5 star service! I was very limited with a time because I came to Cuzco to visit Machu Picchu and do the tours round Cuzco all in 2 days. Thanks to incredible organisation of the hotel and their stuff, especially Mrs. Wendy Arce and Mrs. Celia Mallcco Leon, me and my mom... More 

Helpful?
Thank A TripAdvisor Member
AGUSTOS CUSCO Y... H, Director de Relaciones con Clientes at Hotel Agusto's, responded to this review

Dear Customer: Thank you so much for sharing your experience in Tripadvisor. I’m so happy to hear how much you appreciate our hotel and to know you have had a perfect trip! Our staff always give an incredible service to make that every guest feels at home. Come back soon! Best Regards, Hotel Agustos Cusco. CUSCO-PERU More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 7, 2015 via mobile

The front desk lady tonight was very rude to us when we checked in. She demanded us to pay in cash and was very snooty with me and my 3 other friends. When we asked for direction, she looked at us in disdain and told us to take a cab with the station name. Plus there is no wifi in... More 

Helpful?
Thank Heyitsjonas
AGUSTOS HOTEL C, Director de Relaciones con Clientes at Hotel Agusto's, responded to this review

Dear Guest: Thank you for your comment, it helps us to improve our service. We regret what has happened. About the wifi, this service will be available in our rooms aproximately on october. We apologize for the inconvenience. Best Regards, Hotel Agustos CUSCO- PERU More 

Level Contributor
3 reviews
3 of 5 stars Reviewed August 5, 2015

My wife got a headache in the room in the first 15 minutes, but did not want to complain, It appears the bathroom in room 303 had a serious raw sewage smell. We used a blanket to seal the bathroom and it worked ok. The next morning I made a complaint about it and the receptionist dispatched a maintenance person... More 

Helpful?
Thank Dave S
AGUSTOS HOTEL C, Director de Relaciones con Clientes at Hotel Agusto's, responded to this review

Dear Guest: Thank you so much for your feed back. It helps us to improve our service. Best Regards, Hotel Agusto's CUSCO- PERU More 

1 review
5 of 5 stars Reviewed October 23, 2014

You make more easy and enjoyable my short visit to Cuzco and my family. The staff welcome with mate de coca help us a lot with altitude sickness. The hotel friendly staff adds more value to the hotel. Definetely I will return to this hotel in the near future

Helpful?
Thank Leopoldo S
AGUSTOS HOTEL C, Director de Relaciones con Clientes at Hotel Agusto's, responded to this review

Dear Leopoldo: Thank you so much for sharing your experiences with the travelers on TRIPADVISOR. We are happy to know that you and your family enjoyed the service of our hotel. Come Back soon, Sincerily, Agusto's Team CUSCO- PERU More 

Hamburg, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 24, 2014

We had really nice rooms which were clean and furnished really nice. Also they have a good and gentle service, with people willing to help you in any cases. Depending on the food we only enjoyed their breakfast as we we're on tours during the day and evening. The breakfast also was excellent. Altogether it was a great place to... More 

Helpful?
2 Thank Björn E
AGUSTOS HOTEL C, Director de Relaciones con Clientes at Hotel Agusto's, responded to this review

Dear Björn: Thank you for sharing your comments on TRIPADVISOR. We are glad you enjoyed the service in Agusto's Cusco. We hope you can visit us very soon. Best Regards, AGUSTO'S HOTEL. CUSCO- PERU More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 7, 2014 via mobile

The service here is great. All the customer facing staff we came across spike and understood English well. They were pretty helpful with any questions we had. The place isn't that close to the Plaza where most is the things happen but it's only 4 or 5 sol ride away and taxis are everywhere. If you're planning a trek, walking... More 

Helpful?
Thank Dion T
AGUSTOS HOTEL C, Director de Relaciones con Clientes at Hotel Agusto's, responded to this review

Dear Dion: Thank you so much for sharing your experience in TRIPADVISOR. We are glad you enjoyed the service in Agusto's Cusco. Your feedback is important to improve our service. We hope you can visit us very soon. Best Regards, Agusto's Hotel Cusco- Peru. More 

Kansas City, Missouri
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 12, 2013

Really nice experience staying at Agusto's Hotel in Cuzco. The staff welcomes you with mate de coca, a tea, which helps with altitude sickness. The hotel staff thoroughly informed me about the city, tours, taxis, restaurants, etc. I would stay here again, as the rooms, linens, & lobby, were in well maintained condition. Breakfast was included everyday and was delicious.... More 

Helpful?
1 Thank Erue
Berkeley, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 17, 2012

What really makes this place great is the quality of the staff. They are very helpful and very friendly. And on top of that, this Hotel had an awesome restaurant, and very comfortable rooms. The location is just a short taxi ride to the central plaza de armas, and the staff are extremely helpful in getting you to where you... More 

Helpful?
2 Thank Eli W
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