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Hotel Monasterio by Orient-Express

5.0 of 5
Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Hotel amenities
Hotel Monasterio by Orient-Express
Ranked #4 of 129 hotels in Cusco
4.5 of 5 stars 492 Reviews
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492 reviews from our community

Traveler rating
    369
    71
    27
    21
    4
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Families
78
 
Couples
248
 
Solo
21
 
Business
15
 
What travelers say
  • Orient Express(12)
  • Breakfast buffet(8)
  • Very good(7)
  • Pisco Sour(6)
  • Sacred Valley(6)
Date Rating
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 27, 2012 NEW

On the edges Monasterio is not up to the beauty of the facility. Simple stuff that should be easy...getting coffee orders wrong, getting hot breakfast wrong, inconsistent wireless and Internet access, missing turn down service, not replacing toiletries, failing to replace water, bathroom disposal cans that would be better covered...just missing it. Monasterio can and should do better ... Especially... More

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See 4 more reviews by Jill J for Cusco
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 27, 2012 NEW

An amazing hotel. Such history. Beautiful surrounds within the hotel. Great location within walking distance to the main square in Cusco. Food and service was brilliant. Well worth the experience More

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New Haven, Connecticut
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 26, 2012 NEW

We stayed in the Monasterio for two nights and had a wonderful stay. I did feel that the hotel was just too expensive, however. We got upgraded to an amazing suite, which was probably a result of our travel agent having booked a room at approximately $800 per night. The room was pretty amazing and we felt better about paying... More

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Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed May 25, 2012 NEW

This is a great hotel. Rooms are a little small, but excellent location. Service is great overall, but front desk people are less than honest. They were going to charge for extra person and. I showed them the print out that we pre paid for 3 people. They took a copy and said we are fine and need not pay... More

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Green Brook, New Jersey
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2012 NEW

This hotel exudes charm...not the normal experience. We were actually on a Tauck Tour which in itself was fabulous. The hotel is very centrally located in Cusco and as you enter through the large wooden doors you enter another world.....almost a little mysterious. The rooms were very clean and comfortable and decorated for the time period. We were extremely tired... More

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Sydney
Top Contributor
113 reviews 113 reviews
Reviews in 59 cities Reviews in 59 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed May 21, 2012 NEW
1
person found this review helpful

This hotel has real  character, a great location, and great public areas but the rooms are incredibly tired and the service very very uneven.  The place needs a really good refurbishment and a much much greater focus on quality control when it comes to service.  For the very high price that they demand, guests have the right to expect far... More

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See 3 more reviews by BeachSwaggie for Cusco
Agawam, Massachusetts
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 21, 2012 NEW

High in the Andes Mountains at 11,000 feet in the historic Inca city of Cusco, Peru, this hotel is all style and luxury. This former monastery is located in the heart of the city on a very busy square. It has magnificent paintings, a central courtyard with a beautiful fountain and gardens, cloisters, sweeping staircases that brought us back to... More

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atlanta
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 18, 2012
1
person found this review helpful

We arrived in cusco a little harried thanx to a lost bag (Never book an international flight on Orbitz. They do not alert you of changes in flight itinerary and it takes hours on hold to make any changes. It is much better to book complex trips with connecting flights directly through the airline). Anyway, the service at the hotel... More

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Virginia
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 16, 2012
2
people found this review helpful

My wife and I just returned from a 7 day trip to Peru and part of our stay was spent at the Hotel Monasterio. Overall, this hotel is very nice. Service was gracious and prompt and our room was nicely appointed. Food was average. Although some reviewers have said that the hotel pumps oxygen into your room at night, I... More

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2012

This hotel is nothing short of spectacular. The original features from when the property was a monastery make for a visual feast. The delightful courtyards are picturesque with water fountains and well manicured flower beds. A constant flurry of staff keeps the atmosphere feeling exclusive, there is no doubt that the staff I encountered at Hotel Monasterio are second to... More

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See 2 more reviews by fifimb83 for Cusco

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Additional Information about Hotel Monasterio by Orient-Express

  • Monasterio Hotel Cusco
  • Hotel Monasterio
Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Price Range: $$$$

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Hotel Monasterio by Orient-Express
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