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Sonesta Posadas del Inca Cusco

Portal Espinar 108, Cusco, Peru
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Sonesta Posadas del Inca Cusco
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Sonesta Posadas del Inca Cusco
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191 reviews from our community

Traveler rating
    54
    90
    29
    13
    5
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38
71
23
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Kralendijk, Bonaire
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Right in the middle of the historic downtown, very well located. The staff is very helpfull and do everything possible to make your stay as enjoyable as it can be. The beds are super comfortable and the showers very hot. The tubs are too small though, and don't drain that well, so we didn't use it much. The breakfast very... More 

Was this review helpful? Yes 4
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear guest. Thank you for sharing your experience. We are very happy to hear that you enjoyed your stay with us. Your feedback is important to us and we hope to have the opportunity to serve you again. Sincerely. Carla Zarate More 

Portage La Prairie, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived early morning after a long overnight flight from Buenos Aires through Lima to Cusco. The hotel put us into our room immediately as it was ready. Hot shower and to bed for 4 hrs. Then up and around the tourist city of Cusco. The hotel is around the corner from the Main square, Plaza de Armas. A reasonable... More 

Was this review helpful? Yes
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest, It was a pleasure for us to have you as our guest and we thank you for sharing your experience with us. Please accept our apologies for the inconvenience in our restaurant. We will look into this and ensure it does not happen again. We hope you'll consider returning if you visit Cusco again. Sincerely. Carla Zarate QAMM... More 

Senior Contributor
33 reviews 33 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for two nights this month and really enjoyed it. Amazing staff that will help you with everything you need. Nice rooms, good breakfast and wifi. I would return back there. Also a very good location, just teo minutes from Plaza de las Armas.

Was this review helpful? Yes
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear guest. We are very happy to read your comments, We work hard every day to provide this level of service and glad you enjoyed your stay. It would be our pleasure to serve you again should you return to Cusco in the future. Sincerely Carla Zarate. QAMM-SPIC More 

Marlow
Top Contributor
95 reviews 95 reviews
33 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed February 13, 2015

Well located in the centre, a bit noisy during the day but surprisingly quiet through the night. Very helpful, English-speaking staff who bent over backwards to help us when we had problems trying to contact our travel agent. Good breakfasts with plenty of choice. Good Wifi throughout. However, whilst the bed was very comfortable and the shower good, the rooms... More 

Was this review helpful? Yes 1
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest, We want to thank you for taking the time to review our services on Trip Advisor. Your comments are very valuable and help us to improve. We are happy to hear that our employees were able to assist you as that is our goal. Thank you again and we hope to serve you again in the future. Sincerely.... More 

Trondheim, Norway
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 30, 2015 via mobile

the sonesta posada hotel in cusco is an ok hotel. The positives: nice breakfast with good varietes, kind hotel staff (doormen, cleaners, guards ), large rooms, good and decent price restaurant) Negatives: unfriendly and inefficient receptionist, loud American charter tourists, poor sound insulation between rooms and corridors

Was this review helpful? Yes 2
CarlaZarate, QAMM_SPIC at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest. We appreciate the time it has taken to his commentary, has received very sorry that this bad impression of the person who spoke with you. Your feedback helps us improve, thank you very much. Sincerelly. Carla Zarate. QAMM_SPIC More 

Moscow, Russia
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2015

I stayed at another 3* hotel in Cusco first, which was slightly cheaper, but there is no comparisson with this one. 20 dollars difference in price, but the rooms are so much nicer and bigger, good breakfast with fair choice of food and fruit, very good service, attentive staff. The location is great, but the sign is not very obvious,... More 

Was this review helpful? Yes 2
CarlaZarate, Coordinadora at Sonesta Posadas del Inca Cusco, responded to this review

Respected Guest, Warmest greetings on behalf of the employees of the Hotel Sonesta Posada del Inca Cusco. We are delighted to have been comfortable with the services offered by us during your last stay in the city of Cusco. Continue to work with dedication and commitment with the intention of improving more everyday. Thank you once more with his presence... More 

Brisbane, Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 10, 2015

3½ stars if this website could do it. This was a great choice for Cuzco. Right in the middle of the city, with an easy walk to the main plaza in one direction and Plaza San Francisco in the other with the market place just beyond. Close to shops, museums and galleries, but quiet at night despite expectations of noise... More 

Was this review helpful? Yes 1
Management response:
Google Translation

Estimado Huésped. Es un placer recibir sus apreciaciones a cerca de su estadía con nosotros, así mismo lamentamos que las... More 

Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 31, 2014

This Sonesta is a lesser version of its sister Sonesta hotel which is MUCH nicer! The prices are about the same, but this Sonesta has lower quality service, amenities, plumbing, and water pressure. The rooms are tiny and dark, and definitely not comparable in terms of price. The only benefit of this hotel relative to the other Sonesta is its... More 

Was this review helpful? Yes
CarlaZarate, Coordinadora at Sonesta Posadas del Inca Cusco, responded to this review

Respected Guest, Warmest greetings from all the staff that makes the Sonesta Posada del Inca. Your comments are of great importance to the continuous improvement of our service is why I want to thank you for taking your time to review your stay at our hotel. We want to apologize for the inconveniences generated by the comfort in the rooms... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 20, 2014

My daughter booked the hotel and we got a good price with free breakfast and airport pick up. When we arrived at Cusco airport we saw the sign for the hotel and we approached the lady while waiting for our luggage. She told us that we need to pay for the pickup but we have the confirmation email that it... More 

Was this review helpful? Yes
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review
Google Translation

Estimado Huésped. Reciba un atento saludo a nombre de Sonesta Posada Del Inca Cusco y a la ves nuestro agradecimiento... More 

Boca Raton, Florida
Top Contributor
153 reviews 153 reviews
71 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed November 10, 2014

This is a good basic hotel located one block off Plaza del Armas, which is main tourist attraction. The hotel is in old building and could be as old as surrounding building. Inside however is modern well run hotel. The room was on a small but adequate size. The room was clean. Wi-Fi worked with good speed. Room had some... More 

Was this review helpful? Yes
CarlaZarate, Director de Relaciones Públicas at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest. After Sincerely we thank the time it took you to write your impressions about our hotel. It is important to know your opinion as this can improve our services. Moreover we apologize for any inconvenience that may have during your stay and we will try to correct everything that we can. cordially Carla Zarate Medina Quality Operator SPIC More 

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