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Sonesta Posadas del Inca Cusco

Portal Espinar 108, Cusco, Peru
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Sonesta Posadas del Inca Cusco
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Sonesta Posadas del Inca Cusco
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208 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Little Rock, Arkansas
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

The price is right for this perfectly located, incredibly clean hotel with the best service imaginable. The rooms are a bit outdated, but they are comfortable. This is not a luxury property, however, as others have written, you get great value. The staff shines. Every person working at the hotel is friendly, kind, and willing to go above and beyond... More 

Was this review helpful? Yes
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest, Thank you very much for writing us. Its important for us that you the service was good during your stay with us. We appreciate your comments and all our associates are pleased to read this and hope to serve you again in the future. Sincerely. Carla Zarate QAMM -SPIC More 

Whakatane, New Zealand
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Primo location right by the two town squares , and great size rooms , adequate breakfast and no room problems except for hall noise to be heard , from other guests we heard that the night club across the road was very noisy.

Was this review helpful? Yes
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear. Guest. We want to thank you for leaving your commentary on TripAdvisor. We would like to apologize for the inconvenience you experienced due to the noise in the street - we will investigate. Thank you again and we hope you will return to Cusco again in the future. Sincerely Carla Zarate QAMM-SPIC More 

Jacksonville
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The property itself was a little dated. Not the best accommodations, but not the worst. The location was perfect! And the service was excellent. The staff were EXTREMELY friendly, and went above and beyond to make us feel comfortable and at home. Just as ONE example, on my last day I wanted to go find a place that sold Peruvian... More 

Was this review helpful? Yes
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest. Thank you for you commentary. We are very proud to hear that our staff was able to meet your needs and hope to have the opportunity to serve you again in the future. Thank you so much!!! Sincerely. Carla Zarate QAMM- SPIC More 

Asuncion, Paraguay
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 10, 2015

Great location and good breakfast included; staff was friendly and very helpful. The facilities are older and slightly run down (e.g. the bath didn't drain well and bed sagged a bit), but still clean and worth staying.

Was this review helpful? Yes 1
United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 24, 2015

Hotel was outstanding. The location was perfect for getting out and walking to the Plaza de Armas which is home to the main sites (cathedrals), shopping, a variety of restaurants and more. The room was 3-beds which was very comfortable for our party of four, but we were charged a $40/night fee for having a 4th person. This fact was... More 

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Management response:

Dear guest. We want to send you, our regards and thank you for taking the time to write about your experience on our page. We are glad your stay with us was pleasant and we hope to see you again if you have the opportunity to visit Cusco in the future. Sincerely Carla Zarate Coordinadora De Calidad SPIC More 

Kralendijk, Bonaire
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed March 30, 2015

Right in the middle of the historic downtown, very well located. The staff is very helpfull and do everything possible to make your stay as enjoyable as it can be. The beds are super comfortable and the showers very hot. The tubs are too small though, and don't drain that well, so we didn't use it much. The breakfast very... More 

Was this review helpful? Yes 5
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear guest. Thank you for sharing your experience. We are very happy to hear that you enjoyed your stay with us. Your feedback is important to us and we hope to have the opportunity to serve you again. Sincerely. Carla Zarate More 

Portage La Prairie, Canada
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 22, 2015

We arrived early morning after a long overnight flight from Buenos Aires through Lima to Cusco. The hotel put us into our room immediately as it was ready. Hot shower and to bed for 4 hrs. Then up and around the tourist city of Cusco. The hotel is around the corner from the Main square, Plaza de Armas. A reasonable... More 

Was this review helpful? Yes 1
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest, It was a pleasure for us to have you as our guest and we thank you for sharing your experience with us. Please accept our apologies for the inconvenience in our restaurant. We will look into this and ensure it does not happen again. We hope you'll consider returning if you visit Cusco again. Sincerely. Carla Zarate QAMM... More 

Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 19, 2015 via mobile

Stayed here for two nights this month and really enjoyed it. Amazing staff that will help you with everything you need. Nice rooms, good breakfast and wifi. I would return back there. Also a very good location, just teo minutes from Plaza de las Armas.

Was this review helpful? Yes
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear guest. We are very happy to read your comments, We work hard every day to provide this level of service and glad you enjoyed your stay. It would be our pleasure to serve you again should you return to Cusco in the future. Sincerely Carla Zarate. QAMM-SPIC More 

Marlow
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed February 13, 2015

Well located in the centre, a bit noisy during the day but surprisingly quiet through the night. Very helpful, English-speaking staff who bent over backwards to help us when we had problems trying to contact our travel agent. Good breakfasts with plenty of choice. Good Wifi throughout. However, whilst the bed was very comfortable and the shower good, the rooms... More 

Was this review helpful? Yes 1
CarlaZarate, QAM Sonesta Posada Del Inca Cusco at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest, We want to thank you for taking the time to review our services on Trip Advisor. Your comments are very valuable and help us to improve. We are happy to hear that our employees were able to assist you as that is our goal. Thank you again and we hope to serve you again in the future. Sincerely.... More 

Trondheim, Norway
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed January 30, 2015 via mobile

the sonesta posada hotel in cusco is an ok hotel. The positives: nice breakfast with good varietes, kind hotel staff (doormen, cleaners, guards ), large rooms, good and decent price restaurant) Negatives: unfriendly and inefficient receptionist, loud American charter tourists, poor sound insulation between rooms and corridors

Was this review helpful? Yes 2
CarlaZarate, QAMM_SPIC at Sonesta Posadas del Inca Cusco, responded to this review

Dear Guest. We appreciate the time it has taken to his commentary, has received very sorry that this bad impression of the person who spoke with you. Your feedback helps us improve, thank you very much. Sincerelly. Carla Zarate. QAMM_SPIC More 

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