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Sonesta Hotel Cusco

Travelers' Choice award winner
Avenue. El Sol 954, Cusco, Peru
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Sonesta Hotel Cusco
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982 Reviews from our TripAdvisor Community

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Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Booked this hotel based on high ratings and was not disappointed. Clean, modern rooms with fantastic views. Helpful, friendly staff. Walking distance from the main square. Breakfast buffet was excellent. Would definitely book again for my return to Cusco.

Review collected in partnership with this hotel

Helpful?
Thank W5271QRpatrickk
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our room was a little small, but otherwise, this was one of our favorite hotels on this trip. The service was excellent, and the breakfast buffet was varied with high quality food. Staff was friendly and helpful. It's about 4 long blocks to the center of Cusco, but there are interesting shops along the way and the crowds are friendly.Overall,... More 

Helpful?
Thank Judy Z
Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff were extremely friendly and helpful. We stayed two nights (one before and one after our Machu Picchu tour), and both times we were upgraded. The rooms were luxurious, quiet, and generously outfitted with amenities like double shampoos, soaps, sewing kit, even bubble bath. Loved the jacuzzi bathtub. Towels and bed linens were topnotch. We were on the 6th... More 

Helpful?
Thank carris
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest : Let us express our gratitude for taking the time to share your comments with us through the Trip Advisor website . We are very happy to know your experience in this beautiful city has been memorable and at the same time at our facilities. We strive to provide the best service and are happy to know that... More 

Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Staff was EXCELLENT!!! Very friendly and attentive.....they even recommended a great "Chifa" restaurant down the street. Again the staff was awesome and management should really give all of them a raise as they are the reason the hotel is so great!

Review collected in partnership with this hotel

Helpful?
Thank Michael R
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest : Thank you very much for sharing your comments with us through our website Trip Advisor . We are honored to receive such comments which is very encouraging given excellent service . Best regards Ivan Perez General Manager More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I traveled across Peru, and stayed in about 12 hotels during my trip. This was my favorite hotel, homely in the best sense, recently renovated. Nice clean sheets and towels. The rooms are quiet, spacious and comfortable. Excellent breakfast and dinning room. Staff was helpful and went out of their way to help a foreigner. Great location too. I couldn't... More 

Helpful?
Thank Pamela V
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest: We are pleased to have been part of their experience in this wonderful city, since you had the opportunity to know different places and consider us their favorite is the best Thank you very much for highlighting the friendliness of our employees and the quality of the different services received. Receive greetings and love from all of us.... More 

Stockholm, Sweden
1 review
5 of 5 stars Reviewed 1 week ago

We got an excellent service. Hotel workers always tried to help us. We got several surprises, like chockolate in the evening and upgrade of Our room,what was more we ever could wanted. Will definitelly suggestiv this hotell to Our friends.

Review collected in partnership with this hotel

Helpful?
Thank anastasia_fermbo
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: Thank you for considering recommending to friends and family, we are glad that your stay with us has been so nice. We always give the best of our service and of course small details that make the difference for our dear guests. We're glad you've been your experience too. Thanks so much. Best regards. Ivan Perez General Manager. More 

Honolulu, Hawaii
1 review
5 of 5 stars Reviewed 2 weeks ago

Everyone here was amazing and friendly. We especially enjoyed our server and bartender in the hotel restaurant. We were tired, hungry and eager to just drop into bed for the night but the restaurant staff made us want to spend more time enjoying their hospitality.

Review collected in partnership with this hotel

Helpful?
Thank Cheryl2016
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: My best wishes to you, it was a pleasure being part of your experience in this wonderful city and especially in Sonesta Hotel. We are glad that you remember the service of our restaurant and bar. All are always focused to make you feel at home. We would love to have the pleasure to welcome you again in... More 

West Palm Beach, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had a family trip to Cuzco the first week of January 2016 with nine family members children and adults and we stayed 4 nights at the Sonesta Hotel. We highly recommend this Hotel. The staff in general very professional and helpful such as Marianela in the lobby area, the staff in the front desk and the staff in the... More 

Helpful?
Thank ketty L
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: We are very pleased to receive your comments on tripadvisor. It is a great joy that your family and you enjoyed the service and amenities they deserve. Being in Sonesta hotel is like feeling at home and this is our mission. Receive love and greetings from Marianela, Nury and Gladis who remember their stay.Dear guest, we hope to... More 

District of Columbia
Level Contributor
155 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff were very friendly and professional. It is in Peru, so you need to understand their culture when you talk. Español will be very helpful if you are able. This hotel is in a good location, and you wouldn't be disappointed. Just keep in mind that it is in Peru, not USA or else.

Helpful?
Thank 8Oiseaux
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: Their shared experience with Tripadvisor travelers is very important. Thank you for your comments to our staff. We are very happy to know that your stay has been wonderful. My best wishes for you. Ivan Perez General Manager. More 

Hopewell Junction, New York
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights and used Cusco as our base for a few regional destinations. The hotel is directly across the street from the major native market and a 10 minute walk from the wonderful town square. The quality of service was outstanding and they go out of their way to accommodate your every need and request. We... More 

Helpful?
Thank nydave2713
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: It is very gratifying to know that you have enjoyed your stay in our facilities. Our main objective is to ensure the most pleasant rest and a warm and best know through you that it was. Actually we are just minutes from the various places of interest, as mentioned also in front of our hotel we have the... More 

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