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Sonesta Hotel Cusco

Avenue. El Sol 954, Cusco, Peru
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Best prices for: 1 room 1 guest
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Sonesta Hotel Cusco
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Sonesta Hotel Cusco
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622 reviews from our community

Traveler rating
    352
    206
    43
    16
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Orange, Florida
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Cusco exceeded expectations more than any other place on our tour. Of course everyone one is geared up for the big sites and I really wasn't expecting much. This hotel is well situated for exploring Cusco. It's super clean and has a great breakfast. Wifi only in the lobby as is standard in Peru. Waking up early, it's in a... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 3 days ago NEW

We booked this hotel online and when we arrived the staff immediatly tried to squeeze more money out of us because my girlfriend marked one guest instead of two on the website by mistske. Even after showing them that the price did not change if we put two people they continued to be rude about it--even sending someone to our... More 

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Cambridge, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Very clean, very comfortable - the well-appointed bathroom with hot shower was so welcome after long days of sight-seeing. The food in the restaurant was also delicious. But what would really make me return is the staff. The young woman who greeted us with coca tea upon our arrival was bright, friendly, and professional... all of the staff were smiling,... More 

Was this review helpful? Yes 1
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Is really a pleasure to know that your stay was enjoyable. From our facilities to our staff do their best to make your stay memorable , thanks for the special mention of our employees is a subject that fills us with pride. We´ll continue working to make Sonesta Cusco the best hotel in Cusco. Best Regards Iván Pérez... More 

North East England
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We took refuge in the bar of this hotel, after looking for a few bars further down the hill. It was a pleasure to find a place where local drunks were not asking you for money. The bar was well equipped with a cheery barman, but the drinks were quite expensive

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QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, We value your time to leave your comments on Trip Advisor, thank you for sharing your experience at our hotel and good care you received the Barman , moreover believe that our prices are considered within the market but still will review again. Best regards Iván Pérez General Manager More 

Regensburg
Top Contributor
133 reviews 133 reviews
56 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel sonesta is a very nice and comfortable hotel located at a main street of cusco. At night you can hear sometimes the noise from the street. I think this depends on the room. The rooms by itself are very nice and comfortable. The lobby and rooms offer free wifi a reasonable reception. There are also computers which you... More 

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QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Receive a fraternal greeting to all the family Sonesta Cusco , thank you for your valuable feedback through Trip Advisor. We will strive to improve on the aspects mentioned , but thanks for also highlight the positive aspects as our infrastructure , service, breakfast , wifi etc. We will continue working to achieve excellence in our services from... More 

Edmonton,Alberta
Top Contributor
58 reviews 58 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Subject: Sonesta Hotel Cusco Location: Cusco, Cusco Region Title: Great location hotel ID#: 262185087 We will have spent 2 days in Cuzco, and are not disappointed at all. The customer service at this hotel is better than any 5 star hotel ever stayed around the world. Staff are amazing and quality assurance follow-up, be it in the dining room or... More 

Was this review helpful? Yes 1
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Is a real pleasure knowing you have the best memories of our beloved hotel , thank you very much for your time to review about your stay through Trip Advisor page. Is good to know that our staff made ​​his memorable stay and our services were satisfactory and quality , because that is the target at Sonesta Hotel... More 

Abbotsford, Canada
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

my group stayed here on 2 of the turn around days of our tour. The property is clean and maintenance seems to be up to date and ongoing. Communication was a bit of an issue with staff whose English was - to say the least - challenged. Rooms on the street side were quite noisy but the beds were comfy... More 

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QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest, We thank you very much for taking the time to share your comments with us though the Trip Advisor website. Hereby we would like to extend our appreciation for choosing the Sonesta Hotel Cusco. I am pleased you could enjoy our food at the restaurant during the morning which is a clear example of dedication of our chef... More 

Fremont, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

My wife and I were pleased from the very first day we checked in. Not a single person, were unpleasant. We can't say enough positive things about the hotel, as well as the staff. The young lady at the door as you enter,the doorman,people at the desk,housekeeping etc. We would recommend this "GREAT HOTEL" to anyone! Hank and Sheila Johnson

Was this review helpful? Yes 1
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest, On behalf of Sonesta Hotel Cusco and all our staff, we would like to say thank you for your kind words to us, we really appreciate your comments as they motivate us to continue working hard to surpass the expectations of our clients. Gratefully, Iván Pérez General Manager More 

Biggleswade
Top Contributor
168 reviews 168 reviews
30 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed March 15, 2015

We had been staying further up the railway line and lower altitude, this was for the last night before flying to Lima. A lovely hotel, advertised as air conditioned, but not in our bedroom. We slept with window open so had early morning dogs barking! Lovely helpful staff, , all speak good English. Good breakfast.this was all a bit special... More 

Was this review helpful? Yes
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Receive a warm greeting from all the staff Sonesta Hotel Cusco , we welcome your valuable comments and feel that you've had the inconviente with dogs barking early. On the other hand I hope you enjoyed all our services, and special thanks for the mention our employees , they work very hard and with great passion to offer... More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 9, 2015

Stayed 3 nights in 3 different rooms. Before & after trip to Machu Picchu and after missing a flight. All 3 rooms were terrific, especially after long flight and long train/bus ride. The staff were incredibly nice and had no challenges with only speaking English. Right across from the train station (down 1 block past market). Restaurant and room service... More 

Was this review helpful? Yes 1
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, We send warm greetings from Sonesta Hotel Cusco , and a special thanks for their valuable and generous comments about your stay through Trip Advisor. It is a pleasure to know that you´ve enjoyed our rooms and all the amenities of our hotel, and our employees have done everything possible to create in you memorable experiences. We remain... More 

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