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Sonesta Hotel Cusco

Avenue. El Sol 954, Cusco, Peru
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Sonesta Hotel Cusco
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712 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Sammamish
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our 2 day stay at Sonesta was comfortable with a good hospitality service to back the great location of the hotel. However, the rooms do need an upgrade for me to accept it as a luxury hotel. We travelled as family of 4 and were forced to book two rooms as the online site claimed they had none available. We... More 

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimado huésped, Realmente agradecemos sus amables comentarios y su extensa recomendación, tenga por seguro que con cada comentario suyo y... More 

Phoenix, Arizona
Top Contributor
58 reviews 58 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We arrived at this hotel in time for the annual Inti Raymi festival and understandably there was a lot of buzz and fanfare going on around the area. The excitement and busyness added a lot of flavor to our stay and total experience of Cusco. We would stay again at this hotel if we visited in the future. The only... More 

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimada Srta. Huésped, Agradecemos y realmente valoramos el tiempo tomado en compartir con nosotros y con los seguidores de tripadvisor... More 

Top Contributor
117 reviews 117 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great location (10 minute walk to town centre) fantastic breakfast. We had 1 stuff up with our bedding arrangements and without a fuss, they managed to upgrade us and rectified everything. We were very appreciative and the staff were fabulous!

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimada huésped, Reciba los saludos de toda la familia de Sonesta Cusco, agradecidos por permitirnos conocer sobre su estadía en... More 

Top Contributor
464 reviews 464 reviews
83 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a nice hotel, modern decoration, very good service. Location is good and bad. Good because during the night is very quiet and it is in front of artcraft market. The bad thing is the distance from Plaza de Armas, 15 minutes walking up the avenue that can leave us tired. The breakfast is good. The room is very... More 

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimado Huésped, Agradecemos el haberse tomado el tiempo para compartir su experiencia durante su viaje a la ciudad del cusco,... More 

Fort Lauderdale, FL
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was traveling to a conference in Cusco in June. There were about 40 people at the conference, and only two of us where in the Sonesta hotel. Compared to the hotels other attendees were in, I think the Sonesta was a high-quality hotel. The staff was very polite and helpful. They seemed to be very concerned with customer satisfaction,... More 

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimado Sr. Huésped; Es un placer contar con sus amables comentarios respecto a su estadía en nuestras instalaciones, esperamos haber... More 

Colorado
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 days and found it very very comfortable. A bit noisy, but not as noisy as the hotels closer to the main square. We really enjoyed the included breakfasts every morning. There is no gym, but that is the only problem we had with the hotel. It is about a 15 minute walk to the centre... More 

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimado Huésped, buenas tardes; Gracias por su amable atención, estamos seguros que disfrutaron de nuestros servicios e instalaciones, esperamos poder... More 

Senior Contributor
26 reviews 26 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As soon as you arrive at this place it feels special. The lobby and front bar area was lovely. The front desk staff are so friendly and efficient. The room was spacious, very comfortable and nice and clean. The wifi worked well. Great location and good value, however I was surprised that even in a Friday night many of the... More 

Was this review helpful? Yes 1
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, It's really an honor to read such positive comments about your stay in our hotel. Thanks for the special mention to our staff, our location and our facilities . Our team is always on the look out for our guests to have the best possible experience , it is good to know that their experience was the best... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Sonesta Hotel in Cusco for 2 nights during my trip to Peru the last week in May. The hotel staff was very friendly and was always able to help me when I had questions. The language barrier was no issue. Their complementary breakfast included an omelet bar. They also offered a large variety of breakfast items.... More 

Was this review helpful? Yes 2
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimada Huésped: Reciba un cordial saludo de parte del equipo de Sonesta Hotel Cusco, estamos complacidos de saber que disfrutaron... More 

Benicia, California
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enjoyed the staff's energy and welcoming efforts. A lot of information about the area was provided and transportation was facilitated. Room was modern and clean; however, a bit noisy from service staff.

Was this review helpful? Yes 2
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimado Sr. Huésped, Agradecemos sus amables comentarios respecto a su experiencia durante su estadía en nuestras instalaciones. Le saluda atentamente,... More 

Voorhees, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Sonesta Hotel in Cusco for one day. The service from the moment I walked in was very good. The room was amazing, big, clean and very comfortable. The location is perfect. The breakfast was amazing.

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimado Huésped, Gracias por su amable comentario respecto a su estadía en nuestro hotel, es para nosotros un inmenso placer... More 

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