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All 145 Cusco hotels

Sonesta Hotel Cusco

3.5 of 5 Hotel   |   Avenue. El Sol 954, Cusco, Peru
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Sonesta Hotel Cusco
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Ranked #45 of 145 Hotels in Cusco
A recent review
5 of 5 stars reviewed 3 days ago
travelfranck Rotterdam, The Netherlands
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457 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rotterdam, The Netherlands
Top Contributor
169 reviews 169 reviews
77 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We completely enjoyed every single aspect of this hotel. Just a ten-minute walk from Plaza de Armas, friendly staff, we had a massive room with separate seating area, very comfortable king-size bed, huge bathroom with separate toilet, bath tub, walk-in shower and double sink. Both dinner and breakfast were excellent, good wifi. Also, if you're catching the train to Puno,... More

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Hello Many thanks for your nice comments about your stay in Sonesta Cusco, I´m so proud of my staff, they are always make a good job with my guests. It is always nice to receive positive feedback and we would like to thank you choosing as your hotel in Cusco. Should you have any questions or need any further help... More

rogers arkansas
Contributor
16 reviews 16 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We spent two nights here as part of our tour. The rooms are spacious, and the bathroom is pretty large. We had only one window in the room, which was not sufficient. We did call and ask for a fan. And it was promptly brought up. But this still did not help cool the room very much. The beds were... More

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QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Hello, Many thanks for your review during your stay in Cusco - Peru. It is always nice to receive positive feedback and we would like to thank you for taking the time to post your comments in this interesting web page Trip Advisor. Should you have any questions or need any further help please do not hesitate to contact us.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Cusco is Amazing!!! It's people it's culture it's food it's weather!!! Hope this helps you! We flew to Lima, our flight to Cusco had a 10hr layover, but we stayed with my wife's family, however across the terminal is a hotel-a bit expensive, but I recommend it if your flight has a long layover. We arrived at Cusco Airport-got our... More

Was this review helpful? Yes 1
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Hello Many thanks for your comments through this amazing web page of Trip Advisor. It is always nice to receive positive feedback and we would like to thank you for taking the time to contact us. Should you have any questions or need any further help please do not hesitate to contact us. Kind regards, Best Regards Iván Pérez Manager More

Toronto
Top Contributor
58 reviews 58 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is newly renovated with modern amenities and clean rooms. The executive suites offer ample room, a large bathroom with shower and tub and plenty of sunlight. The location is not ideal as it is a 30 min plus walk uphill to the city center. There is not much to see or do within the immediate vicinity of the hotel.... More

Was this review helpful? Yes 1
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest, We thank you very much for taking the time to share your comments with us though the Trip Advisor website. Your comments have helped me to start an investigation scanning why you have not received a proper and fast service at the front desk. Be rest assured that appropriate actions have been taken. Once more please let me... More

Phoenix, Arizona
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful rooms, nice amenities, friendly staff. Breakfast was very good. Just a quick walk to many interesting parts of Cuzco. This is definitely a luxury hotel! Stayed here a couple of days and continued on to spend time in other parts of Peru.

Was this review helpful? Yes 2
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest, We thank you very much for taking the time to share your comments with us though the Trip Advisor website. I am very pleased to know you could enjoy our service in general, and received the service you deserved. I am really proud of each of our associates because they have a genuine care of our guest and... More

Brantford, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I just got back from Peru. We went to Cusco and stayed at the Sonesta. We were extremely happy with the attention to detail. Everyone from the porters to the maids to the people at the restaurant were fantastic. Our room, bed and bathroom and everything was super clean and smell great. The food at the restaurant... More

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QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest; We thank you very much for the time you spent to share your comments with us and with travelers though the Trip Advisor website, hereby I would like to extend my sincere appreciation for choosing Sonesta Hotel Cusco during your stay in this magical city of Cusco. Our service in all the areas we have has been created... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel. Spacious rooms. friendly staff, a bit far from the plaza de armas (10 min walk), in front of the night market. Big and clean rooms. a real luxury hotel. Delicious breakfast, I highly recommend this hotel.

Was this review helpful? Yes 1
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

We thank you very much for taking the time to share your comments with us though the Trip Advisor website, I would like to extend our appreciation for choosing Sonesta Hotel Cusco, as a destination during your stay. We will be looking forward to receiving you one again in the not too distance future, and offer you the special combination... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here for 4 nights mid-sept. Thoroughly enjoyed every aspect of our stay - from the great room, service and exceptional breakfast every morning. Everything was very well maintained, looked new and contemporary. One only thing I wish I'd known ahead of time, was that the hotel adds a 10% "service charge" automatically to your bill... More

Was this review helpful? Yes 1
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

We thank you very much for taking the time to share your comments with us though the Trip Advisor website, I would like to extend our appreciation for choosing Sonesta Hotel Cusco, as a destination during your stay. Finally to clarify about the 10% which is added to your bill, is not to cover the staff salaries, this is a... More

Loretto
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2014

The young lady dressed in traditional attire who served cocao tea to guests in the lobby, to combat altitude sickness , was on of the sweetest persons I have ever met. We stayed a night , left for Macchu Picchu and came back 3 days later for another night stay and this young lady remembered our name ! Perfect example... More

Was this review helpful? Yes 2
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guests; We thank you very much for taking the time to share such us beautiful words come of our excellent service and staff, though the Trip Advisor website, I would like to extend our appreciation and hapiness. We will be looking forward to receiving you one again in the not too distance future, and offer you the special combination... More

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 19, 2014

Excellent staff excellent rooms...brilliant...much better than 5 star at cusco. My mother suffered altitude sickness on reaching cusco. But reception staff especially Kelly went out of their to help us and make her comfortable. The room we stayed in was corned room with excellent view of the mountains..you just lie in bed and enjoy the view. Sadly on our return... More

Was this review helpful? Yes 1
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest, We thank you very much for taking the time to share your comments with us though the Trip Advisor website, we would like to extend our appreciation for choosing Sonesta Hotel Cusco, as a destination during your stay in this marvelous city. I am very pleased to know you could enjoy our service and our rooms as well,... More

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Additional Information about Sonesta Hotel Cusco

Address: Avenue. El Sol 954, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sonesta Hotel Cusco 3.5*
Number of rooms: 127
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Also Known As:
Howard Johnson Cusco
Cusco Howard Johnson

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