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Sonesta Hotel Cusco

Avenue. El Sol 954, Cusco, Peru
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Sonesta Hotel Cusco
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Sonesta Hotel Cusco
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606 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Abbotsford, Canada
Contributor
18 reviews 18 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

my group stayed here on 2 of the turn around days of our tour. The property is clean and maintenance seems to be up to date and ongoing. Communication was a bit of an issue with staff whose English was - to say the least - challenged. Rooms on the street side were quite noisy but the beds were comfy... More 

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QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest, We thank you very much for taking the time to share your comments with us though the Trip Advisor website. Hereby we would like to extend our appreciation for choosing the Sonesta Hotel Cusco. I am pleased you could enjoy our food at the restaurant during the morning which is a clear example of dedication of our chef... More 

Fremont, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I were pleased from the very first day we checked in. Not a single person, were unpleasant. We can't say enough positive things about the hotel, as well as the staff. The young lady at the door as you enter,the doorman,people at the desk,housekeeping etc. We would recommend this "GREAT HOTEL" to anyone! Hank and Sheila Johnson

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest, On behalf of Sonesta Hotel Cusco and all our staff, we would like to say thank you for your kind words to us, we really appreciate your comments as they motivate us to continue working hard to surpass the expectations of our clients. Gratefully, Iván Pérez General Manager More 

Biggleswade
Top Contributor
164 reviews 164 reviews
30 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had been staying further up the railway line and lower altitude, this was for the last night before flying to Lima. A lovely hotel, advertised as air conditioned, but not in our bedroom. We slept with window open so had early morning dogs barking! Lovely helpful staff, , all speak good English. Good breakfast.this was all a bit special... More 

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QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Receive a warm greeting from all the staff Sonesta Hotel Cusco , we welcome your valuable comments and feel that you've had the inconviente with dogs barking early. On the other hand I hope you enjoyed all our services, and special thanks for the mention our employees , they work very hard and with great passion to offer... More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights in 3 different rooms. Before & after trip to Machu Picchu and after missing a flight. All 3 rooms were terrific, especially after long flight and long train/bus ride. The staff were incredibly nice and had no challenges with only speaking English. Right across from the train station (down 1 block past market). Restaurant and room service... More 

Was this review helpful? Yes 1
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, We send warm greetings from Sonesta Hotel Cusco , and a special thanks for their valuable and generous comments about your stay through Trip Advisor. It is a pleasure to know that you´ve enjoyed our rooms and all the amenities of our hotel, and our employees have done everything possible to create in you memorable experiences. We remain... More 

San Salvador, El Salvador
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

Great location a couple of blocks from all main tourist attractions of the village... The staff amazing, the vibes of the hotel great... The rooms a bit noisy in the morning, nevertheless would stay agaiin! The breakfast was really good. Really Good price

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QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Thank you very much for your kind comments on Trip Advisor portal. Is good to know that you have received good service and enjoyed our breakfast . We believe that our location is strategic and easy access to the most important points of the city , thanks for comment. We will continue working to improve all the details.... More 

Tarpon Springs, Florida
Top Contributor
86 reviews 86 reviews
13 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is about 8 blocks from the main square but it is an easy enough walk. Close to other tourist sights that walking is the preffered way to get around town. You will need a cab if going up to Sachyhuaman and the front desk can arrange it for you 20 SOL's each way ($7). Nice bar area and a... More 

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QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Receive a warm greeting from Sonesta Cusco, thank you very much for your perfect description about our hotel and services. It´s good to know that enjoy your stay with us and the service was memorable. Unfortunately the noise from outside and we´ll take into account your comments to improve those details . Sincerelly Ivan Perez General Manager More 

Istanbul, Turkey
1 review
5 of 5 stars Reviewed February 24, 2015

I and my wife stayed here at mid of February. Hotel has excellent location. All facilites were guite good. In the lobby floor you can find enough place for rest and drink coca tea. Also there is a small coffee shop and bar which you can find something to drink and eat 24 hours. At the back side of the... More 

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QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Kindest regards from all our staff , I really appreciate you for taking time to write in detail about our services and mention our employees. We firmly believe that if we all work together and with the same goal, you and all our guests have memorable experiences and carry the best memories of us. It´s good to know... More 

East Wenatchee, Washington
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

This hotel has a nice location but the people make the difference. From the gentleman that opens the door to the bartender at the bar to the housekeepers, they all do what it takes to make you feel at home. We would highly recommend this place and ask for a Chilcano at the bar, let him pick the flavor.

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QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, It´s really a pleasure read about your experience. Our team is fully raised awareness of quality service that we offer, and we work every day to achieve excellence in our service. Is gratifying that our guests feel all the effort that each of our employees do in their particular area. Thanks for writing through the trip advisor website... More 

Smith Mountain Lake, Virginia, United States
Top Contributor
139 reviews 139 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed February 10, 2015

Nice hotel; but the people selling on the street in front of the hotel are a big problem. I did not even want to go out because they hit you up each time you went out. This should be controlled by the hotel. The location was very good across the street from the market; but "begging" was a problem.

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: We want to thank you for take your time and answer some questions that is important for us to know about your experience at the hotel, and we feel really happy to know that you enjoyed your stay and all our employees make you feel good by the way about the people selling on the street we know... More 

Jakarta, Indonesia
Top Contributor
83 reviews 83 reviews
43 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 9, 2015

Pros: - Nice, well maintained hotel - Spacious, clean, nice room & bathroom - Great selection of breakfast - Nice location; i.e. great view, close to several arts/craft market What you need to be aware of: - Location is quite far from the main square. Fortunately, it is a cheap Soles 8 taxi trip or around 30-minute brisk walk. -... More 

Was this review helpful? Yes 3
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest; We would like to thank you to share your nice experience with all the travellers around the world through the web page Trip advisor, It is always good recieve positive review about our service and facilities. About your comments our hotel is located just 15 minutes walking or 5 minutes by car, and the rate to get the... More 

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