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Sonesta Hotel Cusco

Avenue. El Sol 954, Cusco, Peru
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1 room 1 guest
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Sonesta Hotel Cusco
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785 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Barcelona, Spain
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We've only spent a couple days at this hotel and we've seen a real difference with the average 4* in Peru. The rooms and the hotel itself have been recently renovated and one finds virtually everything one needs for a memorable stay in this beautiful city. Nice breakfast and ammenities will be at your disposal and the service is quick... More 

Was this review helpful? Yes
QAM-SHCusco, Owner at Sonesta Hotel Cusco, responded to this review

Dear Guest: Thanks for sharing through this page so important experience in Sonesta Cusco. Their contribution is valuable because it allows our dear travelers may have information about your recent experience. Additionally we are happy to know that enjoyed our breakfast and other services. We hope that whenever you want to visit and have fond memories of the city and... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel staff was excellent, the restaurants way beyond our expectations, we travel a lot and this is easily a 5 star hotel, the best place to try a chicano de pisco with different flavors, rooms very I can't ask for more

Was this review helpful? Yes
QAM-SHCusco, Owner at Sonesta Hotel Cusco, responded to this review

Dear Guest: We are very grateful for your kind comments. It is a pleasure that you qualify us as a higher rated hotel. We are so glad you enjoy every moment in our hotel and you can share it with everyone. Let me tell you our bar is always ready to offer a variety of local and international drinks.We hope... More 

Chicago, Illinois
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had high hopes for Sonesta Hotel, Cusco. It looks modern, clean, and in a good location. The price was definitely higher than other "renovated mansion" hostels, but I used points for one free night's stay, and the night's stay included breakfast and free wifi. Unfortunately, Sonesta doesn't deliver. The room is small but clean and modern. However, the walls... More 

Was this review helpful? Yes
QAM-SHCusco, Owner at Sonesta Hotel Cusco, responded to this review

Dear Guest: We want to thank you for your comments and for your feedback, every detail you give us is very important for us .We regret that in the days you stayed at our facilities has struggled with water service, but we apologize for the inconvenience, actually not all hotels had this problem was only in some sectors. We are... More 

Ventura, CA
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed at the Sonesta for three nights as part of our week long trip through Peru. The location of the hotel is about a 7 to 10 minute walk from the Plaza de Armas. It's not the most central location but what the Sonesta lacks in location it makes up for in style and service. The... More 

Was this review helpful? Yes
QAM-SHCusco, Owner at Sonesta Hotel Cusco, responded to this review

Dear Guest: Thank you very much for your comment. We give you the warmest greetings on behalf of our hotel. It is very gratifying that the service was to your liking and as a result has had a memorable experience. Indeed the location of the hotel is at a distance of 10 minutes from the historical center, which in its... More 

Stanford, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Sonesta Hotel twice and both times the service provided was excellent. We even upgraded to the suite the second stay, which is definitely worth the extra money. It had a separate shower and jacuzzi and was overall very relaxing. The wifi is free and quite frankly acceptable. Overall, was a very pleasant stay. Breakfast is great!... More 

Was this review helpful? Yes
QAM-SHCusco, Owner at Sonesta Hotel Cusco, responded to this review

Dear Guest: We are very proud that your stay has been a memorable experience. receive the most sincere greetings on behalf of the entire We are very proud that your stay has been a memorable experience.Thanks to your feedback, we know that we do a good job. We will always be at your disposition and hope you would come back... More 

Brighton, United Kingdom
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on two occasions during our three week trip to Peru. All four rooms we used were excellent. This is the only city centre hotel we stayed in where we were not troubled by noise from traffic. Check in was quick. The hotel provides free oxygen for those affected by altitude sickness. Rooms were very large with fridge,... More 

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QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: We are really thank you for your nice review about your stay in our hotel during your trip to Cusco, thank you for sharing your review. We are very proud to know that you received quality service, this allows us to continue growing as a staff. Receive a greeting from all the staff Sonesta Hotel Cusco. Thank you... More 

Rio de Janeiro, RJ
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing hotel, just perfect! Cleaning, decoration, staff, restaurant, I really don't have complaints about the place. It was the perfect staying for me. The Sonesta hotel in Cusco deserves maximum rate for such an amazing staying. Don't believe me? Try it!

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: Thanks so much for your coments, Our staff are so happy and proud for your review. We would like you and your family can go back very soon. if you need any information , please do not doubt to write us. Once again thanks and remenber Sonesta Hotel Cusco, always wait for you. We hope you have a... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is just what we needed after 3 weeks of staying in hostels. We had the executive king room and it blew my expectations away. Huge room with separate "living room." King bed was very comfortable and the bathroom with jacuzzi tub was awesome. Breakfast buffet here was very delightful as well. All around a great place to stay... More 

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: Thanks so much for all .We really appreciate that you share your experience in our Hotel. Indeed we have a Suite Room , where you enjoy all the amenities that contains, because is very important to us satisfied all your requierements. Receive a greeting from the entire staff and We are looking forwaar your next visiti.Thank you again... More 

Traverse City, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was very nice. Beds are comfortable. The hotel is convenient to most sites. The breakfast that is included is wonderful. They have made to order omelettes and a multitude of other delicious things. It is not your typical hotel breakfast. Also, if you get altitude sickness, they have oxygen for you.

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review
Google Translation

Estimado Huésped: Es muy importante para nosotros que nos brinde su opinión, agradecemos que haya elegido nuestro hotel como su... More 

South Houston, Texas
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here on my 10-day affordable Peru trip with Gate 1. This hotel wasn't as nice as the Casa Andina hotels where we stayed, but it was within walking distance of the charming square so I gave it a 4 instead of a 3. The room was relatively clean. The air conditioning was mediocre. The breakfast was fair. The bathroom... More 

Was this review helpful? Yes
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guets: We really appreciate so much your review and wished that your stay was longer. so I would have enjoyed more of our services. We hope you could come back soon and stay more days and we can reverse any inconvenience you could have.Thanks for your time. Sincerely. Iván Pérez. General Manager. More 

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