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Novotel Cusco

#40 of 148 Hotels in Cusco
Certificate of Excellence
San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
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841 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Visiting South America for the first time (from North America) I was very impressed by the high level of customer service - the employees at Novotel were very attentive, especially the doormen/concierge and wait staff at the restaurant. This was the first stop on our trip and both my boyfriend and I suffered from altitude illness, so having a comfortable... More 

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Gold Coast
Level Contributor
120 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is in a great position, easy walk to the Main Square which has lots of good restaurants. Staff are very friendly and helpful. Rooms are a good size and the bathroom is quite big. Breakfast was included in our rate but I didn't find it too enjoyable. ( maybe I'm just fussy ). I didn't cope well with... More 

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Oakland, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our LAN flight was cancelled and they put the 4 of us up here. Too bad we didn't have longer to enjoy the place. Nice buffet dinner and breakfast buffets! Kids loved the choices. Rooms were very nice too and most comfortable beds we had in Peru. Clean, neat. Yes, alot of paperwork to fill out--seems like the same all... More 

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Toronto, Canada
Level Contributor
144 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked a trip to Machu Picchu & Galapagos thru Smartours, and they chose this hotel for our short stay in Cuzco. It was exactly what you'd expect from a good chain hotel. Rooms were good size, beds were comfortable, buffet breakfasts were good & plentiful. Good location -- easy walk to tourist sites, restaurants & shopping.

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Chicago, Illinois
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Novotel was used as our starting tour hotel - but we decided to come earlier to acclimate to the elevation - and decided to just extend our stay here. This hotel is very charming & the staff very accommodating. We were greeted with the local tea (used for elevation) - as we sat in the courtyard and the staff brought... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have found the staff very helpful and friendly. Nice rooms and lovely meals. Very central and walking distance to central city and activities The lovely courtyard is inviting and they also offer extra oxegyn; because of the hight of 12000 feet. It is near the old center churches and even a Starbucks

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Arlington, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed in one of the modern rooms and although there wasn't much of a view from our room it was quiet and after hiking the Lares Trek it was great to have some quiet and a great shower! The room with double beds was perfect for the two of us traveling together..although it was my friend and I we... More 

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Calgary
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

My boyfriend and I stayed at this Novotel a total of 5 nights. The location was great for access to Plaza de Arms and many restaurants. The rooms were clean. The washroom offered both 220V and 110V plugs. The breakfast buffet, which is included, offered a great selection. Free wi fi was available in every room (as opposed to just... More 

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Bishops Stortford, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

A really good base for exploring Cusco. The rooms are nicely furnished and wifi is available. Lovely food in the pretty courtyard restaurant. I was lucky enough to walk out the hotel as a childrens parade went past.

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New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Thought of Novotel and a cousin of Sofitel - now must say it's a very distant cousin. While the center courtyard is lovely, the rooms are modern, IKEA-like and with "3 star" bathrooms. Very clean, however. Good breakfast choices. Staff friendly, but not too helpful.

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