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All 132 Cusco hotels

Palacio Nazarenas by Orient-Express

4.5 of 5
Plaza Nazarenes 144, Cusco, Peru
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Palacio Nazarenas by Orient-Express
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Ranked #1 of 132 hotels in Cusco
Most recent review
5 of 5 stars Reviewed May 31, 2013
Chrissybubs Maidstone, United Kingdom
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74 reviews from our community

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Maidstone, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 31, 2013

We arrived at this hotel after a long train journey, having been told that we had been upgraded. I had been ill and was suffering from severe dehydration and a parasitical infection. The manager himself saw me to my room, sorted out the doctor and then when a prescription was given, reception organized everything and the medication was in my... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed May 30, 2013

Excellent hotel!!! My husband and I have traveled the world and had the best service we ever had at a hotel. Very historic!! Restored convent with 6 beautiful courtyards. Our room was huge and complete with a room butler that made us pisco sours right in the room. Amazing pool!!! A bit of paradise in the center of Cuzco. Not... More

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Cusco, Peru
1 review
5 of 5 stars Reviewed May 26, 2013

Travelling Peru for the first time, our trip was greatly enhanced by our wonderful stay at the Palacio Nazarenas, from the beautiful rooms, the environment, the staff, the food , it was an oasis of delight!

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Cusco, Peru
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

My husband, son, wife and I came to Cusco to experience the región. This hotel is in the perfect location to enjoy the beautiful and friendly city. Our room was beautiful and very nicely appointed . They had a complimentary mini bar and all the makings for Pisco Sours ' my husbands new favorite drink. Silk and Terry robes for... More

Was this review helpful? Yes 2
england
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 19, 2013

Oh my good Lord. What a fabulous hotel. What fantastic service. I stayed at PN in March 2013. I had a few days there before going to Macchu Picchu and then returned to PN for another day before sadly leaving the hotel and Peru to come home to England. From the moment I arrived I was treated exceptionally well. Nothing,... More

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See 4 more reviews by 0n0n for Cusco
oeperu, Director General at Palacio Nazarenas by Orient-Express, responded to this review
June 7, 2013

Dear 0n0n, Many thanks for sharing your great comment here on Trip Advisor. We are still speaking about your tea brewing classes, you left your mark here in Palacio Nazarenas, thank you for that! It was great spending time with you and I hope we have the chance to welcome you back here with us, Tea will be on the... More

Lima, Peru
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2013

The service is the best there can be. The butlers are extremely hands-on and attentive, providing a warm welcome and overall pleasant stay. Moreover, you can either stay at a modern room with a beautiful natural landscape view or at a more antique street-viewed room with original pieces of architecture inside. An overall unforgettable experience. Good job.

Was this review helpful? Yes 1
oeperu, Director General at Palacio Nazarenas by Orient-Express, responded to this review
June 7, 2013

Dear Vanevane1995, Great to read your contribution, thank you for sharing. I am happy you felt warmly welcomed as first impressions are everything. Spot on descriptions of the rooms also. Best regards and do let me know when you are back in Cusco. Floris Boyen General Manager More

Houston, Texas
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed April 21, 2013

We spent two nights at Palacio Nazarenas - one at the beginning of our Machu Picchu trip and one at the end. We also went to their sister property, Sanctuary Lodge, at the base of Machu Picchu (see separate review). We arrived and were greeted with Coca Tea to fight the altitude (@12,000 ft). Our travel agent booked a Suite... More

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oeperu, Director General at Palacio Nazarenas by Orient-Express, responded to this review
April 26, 2013

Dear CathrynG, Thank you for sharing your experience at Palacio Nazarenas. I am happy we were able to turn the AC issue around, technical issues may occure but as you mention, it is how we deal with it to do our utmost to turn it around. Great to hear you enjoyed the room, it is truely unique in Cusco. With... More

Fortaleza, CE
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 15, 2013

The hotel was beyond our expectations from the very eficiente servisse from check in to check out, and that of the butler who was avaiable all time. The quarters were excelente and very roomy. They included many things we never expected in the hotel such as drink and ingediants to make the famous Pisco Sour, and many other beverages. During... More

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oeperu, Director General at Palacio Nazarenas by Orient-Express, responded to this review
April 26, 2013

Dear JohanZ, Aldough I regret to hear the affects of the altitude interfered with your wife, it is very satisfying to see that we went beyond to make sure it is delt with in the most efficient way. When in Cusco next, do let me know. With warm regards Floris Boyen General Manager More

Cusco, Peru
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2013

This converted convent is divided up into various courtyards. The rooms are very spacious, the mini bar is all inclusive, the bathrooms are large and well equipped and have underfloor heating, which is great if u need your washing dried in a hurry!! Oxygen is pumped into the rooms to help with the altitude, which can be quite debilitating (... More

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oeperu, Director General at Palacio Nazarenas by Orient-Express, responded to this review
April 26, 2013

Dear 906susanC, It was a great pleasure meeting you both and thank you for your contribution on Trip Advisor. I am happy you had a good time during your stay and the Asperine tip has already helped many of our guests after you left, thank you for sharing this. Do hope to see you back in Cusco soon. With my... More

Milan, Italy
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 4, 2013

Only few negative aspects for this new hotel located in an ancient cloister: • The rooms are brand new and absolutely fabulous: spacious, well furnished, big closet, big bed, flat screen tv, ipad. There is even the hand shower! (which is rare to find in North and South America). They also add oxygen to feel at a lower altitude. Innovative... More

Was this review helpful? Yes 1
oeperu, Director General at Palacio Nazarenas by Orient-Express, responded to this review
April 26, 2013

Dear TripNatureLover, Thank you for sharing your experiences with us I regret that your visit to the spa was not up to our standards. It is the first time I receive this kind of comment and rest assured we have done everything to avoid this in the future. In addition, we have hired an English teacher to work with our... More

 
 
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Additional Information about Palacio Nazarenas by Orient-Express

Address: Plaza Nazarenes 144, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 132 hotels in Cusco
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Set in a tranquil plaza behind Cuzco's main square, this former palace and convent is emerging from years of restoration to become one of the city's most exclusive hotels.Step past walls of Inca stones and into a cloistered courtyard with an ancient fountain at its heart. Then be surprised as contemporary Cuzco comes to the fore: a fabulous spa, the city's first outdoor pool and stylish restaurants serving cutting-edge local cuisine. ... more   less 
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