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Belmond Palacio Nazarenas

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Plaza Nazarenes 144, Cusco, Peru
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Belmond Palacio Nazarenas
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Belmond Palacio Nazarenas
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361 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Genk, Belgium
5 of 5 stars Reviewed 2 days ago NEW

I have never experienced a service like this. The staff treats every person like a prince. They know exactly what is good and bad for every guest. The food is incredible. You feel home in this hotel. We also used the spa and I would recommend this to everyone. It is the best massage I ever had in my life.... More 

Was this review helpful? Yes
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear Stefanie D, Thank you for your time to share your experience and your kind words. Actually, it is our thing make you feel like home and in the same time like royalty. Glad you could discover it! Hope you have the chance to return soon. With warmest regards Floris Boyen General Manager More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We moved to the Nazarenas from the Monasterio next door due to a change in our travel plans. The Monasterio was fully booked for our extra nights. It was the best move we could have made - although the Monasterio is nice, this is superior in every respect. Staff in both hotels are extremely helpful.

Was this review helpful? Yes
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear Yeti100, Thank you for your time and recommending us so strongly. With my best regards, Floris Boyen General Manager More 

Manchester
Level Contributor
75 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Palacio Nazarenas is a stunning property. From the moment my husband and I arrived we were so well looked after by the efficient but charming staff. The property is set around a number of enchanting courtyards which makes it feel very spacious and there are lots of nooks and crannies to hide yourself away for a quite read if your... More 

Was this review helpful? Yes
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear LesleyAnn44, Thank you for such a great review. As you so well point it, we are nothing without the staff’s efficiency and charm. Welcome back anytime! With warmest regards Floris Boyen General Manager More 

Malaysia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was apparently a convent once.It has since been converted to a 5 star hotel but they have preserved some interesting features like the rotating window (turntable?) where the nuns used to sell their breads/ pastries so that the nuns and the buyers are not able to see each other. There also some paintings on the wall and also... More 

Was this review helpful? Yes
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear Mike Sullivan, Thank you for taking the time to share your experience. Great to read that you enjoy the history behind the hotel. Hope to have you back with us soonest. With best regards Floris Boyen General Manager More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything from checking in to the room to the pool to the spa was a great experience at this property. All of the staff - especially Daniel - were exceptionally nice and helpful. We couldn't have chosen a better property to stay in following our trip to Machu Picchu

Was this review helpful? Yes 2
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear Stefanie, Thank you for your time to share your experience with us and for highlighting Daniel. Look forward to having you back with us. With best regards Floris Boyen General Manager More 

Utah
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Belmond has created the nicest-in so many ways-hotel in central Cusco. The staff can't do enough for you. The breakfast is wonderful, the room beautiful and their concierge responsive. They meet us at the airport and took us to the hotel so we could leave our bags (you can't take them on the train) while we went to Machu Picchu.... More 

Was this review helpful? Yes 2
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear formerflygirl, What a privilege to receive your personal review. Thank you for place us like your favorite hotel and that we created this sense of responsive during your stay. With my warmest regards, Floris Boyen General Manager More 

Travelers Rest, South Carolina
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent 2 nights at the hotel before heading to Machu Picchu. The Nazarenas is an exquisite hotel with beautifully furnished rooms, exceptional staff, wonderful amenities in the rooms and other areas of the hotel. We were upgraded to a suite on our first night at the hotel and it was a beautiful large room with a... More 

Was this review helpful? Yes 2
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear Susan G, Thank you for a beautiful review. A pleasure to read we delivered an outstanding service in all areas, specially that we did everything to assist you during your husband's illness. Hopefully we can have you back with us an your next trip to Peru. With best regards Floris Boyen General Manager More 

Davidson, North Carolina, United States
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment we entered the lobby of Palacio Nazarenas, we knew it was special. In fact, from the moment our car pulled up, people were smiling and eager to help, despite the late hour. The transformation of the one-time convent to a luxury hotel is complete in every detail -- elegant and understated finishes and fixtures, oxygen in the... More 

Was this review helpful? Yes 1
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear Ruth S, Thank you for taking the time to share your experience here on Trip Advisor. Happy to read you had a wonderful stay with us and that our team were able to make the difference in service while you stayed with us. With warmest regards Floris Boyen General Manager More 

Rio de Janeiro, RJ
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed for two nights on an eight night Belmond organized private tour (Lima, Vale Sagrado, Machu Picchu and Cusco). It was the end of our trip and a perfect place to relax and visit nearby attracions. When we arrived on the night train (Hiram Bingham) from Machu Picchu we were quite tired it was wonderful to... More 

Was this review helpful? Yes 1
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear BrunoBenevolo, Thank you for a great review and your recommendations! I am happy you enjoyed all the details, history and food, specially the barbecue. It will be a pleasure to have you with us on your next visit to Cusco. With best regards, Floris Boyen General Manager More 

Cheltenham
Level Contributor
93 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here on an extended trip of South America and we chose Belmond hotels where possible . On arrival we were kindly upgraded to a fantastic suite in this converted convent , very spacious , lovely bathroom and complementary mini bar. The rooms are also Oxygen enriched which was a real plus. You are very close to the main... More 

Was this review helpful? Yes 2
oeperu, Gerente at Belmond Palacio Nazarenas, responded to this review

Dear Mr Jones, Thank you for commenting and sharing your experience with us. I am glad we talked things over and as you mention, It will most certainly not happen again. Growing trough experience. Hope our paths cross again and until than, warmest regards, Floris Boyen General Manager More 

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