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JW Marriott El Convento Cusco

5.0 of 5 Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
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JW Marriott El Convento Cusco
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JW Marriott El Convento Cusco
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763 reviews from our community

Traveler rating
    630
    93
    21
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    8
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for JW Marriott El Convento Cusco
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salt Lake City
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 20, 2014

To be fair, the hotel appearance and history is amazing. The breakfast in the mornings was one of the best I have seen. The location was perfect, just down from the Plaza de Armas. Two staff members during my stay did a great job, Bryan and Kevi. The challenges we faced were with our guestroom. Upon arriving to the hotel... More

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Matt L, Thank you for taking the time to share your recent experience at JW Marriott El Convento Cusco with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time... More

Weston, Florida
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 20, 2014

I book this hotel with my marriott points without any problem. Stayed there for 3 nights and the experience was amazing, from the arrival through the departure. We arrive before noon and without a problem they gave us our room, nice one, with view to the interior patio. We didn't had the breakfast included in our rate, so they offered... More

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear MBetarizG, I feel glad that you decided to use your Marriott Rewards point to stay in our property, you opinion is very valuable for us, thank you for sharing them to the Tripadvisor readers. I am so glad to know that the three nights you spent with us were unforgettable allowing you to enjoy your rooms, internet and oxygen... More

California
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 19, 2014

We typically stay at the Marriott or Hilton. This is a nice Marriott. We stayed here before our Sankantay trail hike and right afterwards. The nice part is that we could leave our suitcases here and just take on the clothes that we needed for the backpack hike. The first stay we got a room in the "basement" something I... More

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

ajaxone421, Thank you very much for letting us know your comments about your experience with us, I am glad to know that you had a wonderful rest with us after your Salkantay hike, congratulations for that! I’ve heard it is a beautiful trek but challenging. I am glad too that you appreciate our details like leaving your suitcases in your... More

Pittsburgh
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2014

This is an excellent hotel in a great location near central plaza. Very professional and friendly staff that is bilingual. Superb complimentary breakfast with egg station and local Peruvian and international cuisine. Free bottled water available at any time. The only negative is that I had to request free in room wi - fi as a Marriott member. Otherwise, it... More

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear dollarb, Thank you for taking the time to share the details of your experience in regards to your recent stay at JW Marriott El Convento Cusco, it is very important for us to know your opinion. I am happy to know that you consider us excellent and great located, it is really convenient for our guests to be just... More

Lima
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2014

This was by far the loveliest and most posh hotel I have stayed at in many years of international travel. It's exterior and decor fit in appropriately with the simple charm of the city and in no way does the architecture or decoration seem over the top or out of place, but in terms of cleanliness, style and service, the... More

Was this review helpful? Yes 2
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear emwest44, I am thrilled to read your comments about the hotel and our services, thank you very much for sharing them on Tripadvisor letting us know that we are the loveliest and most posh hotel you have stayed in your long record of travels. I appreciate your kind words to refer to our beautiful property that has the Colonial... More

Asuncion, Paraguay
Top Contributor
59 reviews 59 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 17, 2014

This is what a JW Marriott should be. While somewhat smaller than other JW properties, this hotel is well appointed, with modern, spacious rooms, a nice pool, spa / sauna area, and a great breakfast buffet. I would definitely stay here again.

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear JCW703, I receive with much gratitude your nice comments about your stay with us. I am so happy to know that you enjoyed and loved our facilities and food, it will be a pleasure to welcome you back in the near future, Cusco magic and JW Marriott El Convento Cusco charm will be waiting for you. Kind Regards, Heinz... More

Williamsburg, Virginia
Contributor
16 reviews 16 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 15, 2014

Per usual, Marriott did not disappoint! Having stayed at several J W Marriott resorts, I think this is the most unique JW Resort to date. Built on an ages old convenant, no detail was spared. It is architecturally unique as well as comfortable. The rooms are spacious and the location to all cutural sites is fantastic! It is a brief... More

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear spterry, You cannot imagine how glad I feel reading the comments you have left on Tripadvisor, for sure they are guidance to other travelers who are planning to come to Cusco and are looking where to stay. It is wonderful knowing the commitment the staff is working with, the dedication, friendliness, the smooth way they follow the standards without... More

1 review
5 of 5 stars Reviewed October 14, 2014

After an unsatisfactory stay at a neighboring hotel, we decided to check out early in the morning and book a room at the JW Marriott. It was going to be our last day in Peru and we wanted to end our trip on with an experience equally as memorable as the previous week in the Sacred Valley and Machu Picchu.... More

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Zachary W, I am thrilled with your comments and extremely happy to know that we could reverse the bad experience you had elsewhere. Our service charmed you giving you the opportunity to end your trip as you deserve, with unforgettable memories. Your feedback will be shared with Joseph and the team to continue to inspire and motivate them to... More

Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 14, 2014

I don't know how 4 other hotels got rated higher but his place is fantastic! Located just a few blocks from Plaza de Armas(The main Plaza) this place will wrap you up in luxury when you return after a hard day of site seeing. The first thing the staff offers you upon entry is some coca tea. This is supposed... More

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear kimfrands, Thank you very much for sharing your experience at JW Marriott El Convento Cusco through Tripadvisor. I appreciate your kind words when referring about us and our luxury service. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in... More

New York City, New York
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 13, 2014

Look at the book they have in the lobby, which shows the 'before' photos (before the renovation begun in 2006). The amount of work they've done is incredible--congrats on an amazingly beautiful renovation. I think the Monasterio is more classically beautiful, with better public areas, but the Marriott has nicer, more modern rooms and nicer bathrooms. (the public areas are... More

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear r7k, I am thrilled with your comments, I am so glad to know that you took the time to check the hotel book, as you said it shows all the transformation process this property went through. I receive with much gratitude your congratulations, it was a hard job but the results talk by themselves we got a nice blend... More

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Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
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