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JW Marriott El Convento Cusco

Travelers' Choice award winner
#8 of 150 Hotels in Cusco
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Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
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1 room 1 guest
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JW Marriott El Convento Cusco
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1,225 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We stayed here for our two nights in Cusco before moving on to Machu Picchu. This was the perfect place to stay. The location of the property was perfect, it was a couple minutes walk to the Plaza de Armas. The property is a luxury hotel, but still maintains the look and feel of the city. The staff was over... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel for one week and i could stay for one month more. The hotel is outstanding, service is amazing, check in is perfect and the breakfast - EVERYTHING YOU NEED. The location is perfect, close by nice restaurant and bars, easy to find a taxi - actually you don´t need to find, the sttaf finds... More 

Was this review helpful? Yes
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Felipe B, Greetings from the JW Marriott El Convento Cusco, please accept my gratitude for your preference to our property and also for sharing your comments with us through the Trip Advisor website . I feel really pleased that we could fulfill and exceed your expectations in service, we are always looking for ways to make our guest stay... More 

Belize
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Besides being in a great location, this is a gorgeous hotel! Additionally, service was phenomenal! At departure, my daughter became sick and threw up in the lobby. The staff was amazing in getting their on staff paramedic to check her oxygen levels and administer oxygen as her level was low! A big thank you to them for their excellent attention!

Was this review helpful? Yes
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Daer Dora4372, On behalf of the JW Marriott Cusco I would like to extend our most sincere gratitude for the kind comment you dedicated us thought the Tripadvisor web site. Sincerely this kind of comments encourages us to continue in pursuit the excellence in service, I am very pleased to know my staff provided you the service you expected, taking... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Before I begin, I’d like to clarify that I did not stay at this hotel, however, I would love to on my next stay in Cusco. My friends and I had drinks at the lounge. The moment, Miguel (food and beverage supervisor) came to greet us, there was an instant connection between him and my group of friends and I.... More 

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Mateo C, I truly appreciate the time you have taken to read your feedback, it is very important for us knowing your opinion. I am so happy to know you came to visit us and tried our professional and friendly service as well as our delicious drinks and varied breakfast buffet. I will congratulate Miguel for the excellent service... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel is extremely noble and a high standard for the city. The service is great, their terasse is unique and the rooms are more than ok. They have a grwat bar and I recommend to taste a great pisco sour which their professiknal bareman mix with passion and skills

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Goy G, Thank you very much for your positive comments about your experience with us at JW Marriott El Convento Cusco. It is a joy to know you loved the hotel, luxury facilities and our outstanding service, our staff is passionate and attentive always willing to do their best! If you come back to Cusco some day, please stay... More 

Austin, Texas
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The JW Marriott in Cusco is one of the nicest JWs I have ever stayed. The hotel recently opened in 2012 and is absolutely amazing. From the moment you go through the impressive lobby you will be impressed with this hotel. The indoor pool is beautiful and the spa is a perfect place to rest after hiking the local ruins.... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear StevieRay_13, Thank you so much for taking the time to share your feedback about your recent stay with us at JW Marriott El Convento Cusco. I am thrilled to know you consider us one of the nicest JW you have ever stayed at. I am happy to know you loved our architecture, charming ambiance, decoration, history, facilities, location, delicious... More 

San Antonio, Texas
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Spacious, well-appointed rooms. Food and service were excellent. The design that incorporates portions of an old Spanish convent was simply beautiful. Concierge service and knowledge were first rate. The hotel is very centrally located.

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Patrick B from Texas! I would like to thank you for taking the time to write a review about you stay with us at JW Marriott El Convento Cusco, your feedback is really appreciated. I am so happy to know you and your family loved your comfortable and quiet rooms, our outstanding food and beverage service, modern dsesign blended... More 

Toronto, Canada
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Now before I start, I'd like to say that I did not stay at this hotel, my friends and I went to the lounge for drinks. Needless to say, this is one of the most beautiful properties I've ever seen with an OVER THE TOP friendly staff. We felt at home the moment we sat and the highlight of the... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear foodietraveller16 from Toronto!! I really appreciate your wonderful comments about your experience at our bar Qespi. I am so happy to know that although you were not staying with us you came to visit our property and tried our food and servicegiving us the opportunitty to impress you and delight you with our top notch service that is equal... More 

Gastonia, North Carolina
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Light lunch in the courtyard today was excellent. Raul our server was attentive and knowledgeable of the menu. He spoke excellent English and anticipated our needs without being intrusive. We both had trout causa which was quite tasty with a nice balance of flavors. The bread was complimented by a delicious doping sauce, huancaina, made from yellow chilies, cream, and... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Gtownped, Thank you so much for leaving your comments about the great lunch experience you enjoyed with us at JW Marriott El Convento Cusco. I am pleased to know that we were able to delight you with our exquisite food, made with best fresh products and most talented hands, our homemade breads are the perfect details to start, the... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

OUTSTANDING PEOPLE. The place is great, superb location 1 min away from the center of this beautiful colonial city. Tough to find anything wrong. Quiet, elegant and fine place. The best: the people. Ismael, in the restaurant area, makes every effort to make our stay pleasurable and wonderful. Hard to find more did dedicated people. Highly recommended.

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Oscar T, Let us express our appreciation for for sharing your generous review through the TripAdvisor website. Thank you for appreciating our great location, and beautiful setting but above all thank you for remark the amazing service you received from Ismael at our Restauirant Pirqa. It is a pleasure to know you enjoyed the attentive service of our staff,... More 

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