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JW Marriott El Convento Cusco

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Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
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JW Marriott El Convento Cusco
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1,098 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lima, Peru
Level Contributor
506 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

the best Hotel in Cusco, the best Service in Cusco, the best food in Cusco, the Best breakfast in Cusco, the best location in Cusco, the best of the Best,!! I have to congratulate all of you starting from Heinz, Peggy, Gonzalo, Cecilia, Anita, ,,,ALL at the JW Marriott in Cusco !! you are doing and incredible job, thank you... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Alex d, Thank you very much for your kind comments, I am thrilled with you comments!!!! makes me so happy to know you consider us the best on every aspect, we work very hard as a team to give the best to our guest with a sincere smile and atitude. We will be honored to welcome you back any... More 

Miami, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband, daughter and I stayed at this Hotel for 4 days while visiting Cusco. This hotel is amazing, it has a rich history, a lot of the walls are from the Inca and Spanish invasion. Everyone there is super attentive and effecient. We had breakfast at PIRQA restaurant every morning and were taken care by Diana. She was very... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear pura126, Thank you so much for leaving your comments also about your stay with us! I am so happy to know you loved the hotel, its decor, its historical past that we are proud to share and our outstanding service. I hope that you and your family can come back soon for another family trip to this beautiful city.... More 

Salt Lake City, Utah
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The room was so well designed I thought about how I would like some on the features in my home. We came to trek and had more than the normal luggage. I was amazed how every bit of space was available to unload all the backpacks and such. Oxygen can be pumped into your room at an additional charge. Well... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Shoebroker, I am so happy to read you comments about how great was your stay with us, loving our decorations and comfort. I am glad to know we could exceed your expectations creating a memorable experience that will last. Please come back soon to the beautiful imperial city of Cusco and stay with us to delight you even more.... More 

Charlottetown, Canada
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is built over a monastery from the 1500's. If you go to level -1 you can see the foundations and other relics from the monastery. The entry and lobby have been built to honor this theme-huge doors, high ceilings - absolutely beautiful. We were there in winter, and they seem to keep the huge doors open early so... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear PEIOAD, I appreciate the comments you have left about your recent stay with us at JW Marriott El Convento Cusco. I am thankful with you comments talking about our architecture and the history we home, we are really proud of having pasrt of Cusco history in our foundations. It is great to know you loved your rooms, our amenities,... More 

Madison, Wisconsin
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I stopped into the Marriott after the gorgeous courtyards caught my eye. I have been backpacking and after weeks of hostels, I wanted to take a break and indulge myself. Alexander at the bar was absolutely FABULOUS and could not have made me feel more welcome, pampered and rejuvenated. He gave an excellent recommendation of a coconut Pisco sour. I... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Kelly G, Thank you so much for sharing your comments on Tripadvisor about your experience at our Bar Qespi. I am happy to know you loved our courtyard which charmed you making you stay and enjoy some drinks with your friends and that our outstanding service, provided by Alexander was superb! I will congratulate him for his excellent and... More 

Santa Monica, California
Level Contributor
263 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a very nice hotel in a great central location. It is an old convent and have to say I loved the building. The room was good but it looked into the courtyard which would have been lovely if our view was not blocked by metal scaffolding. When we arrived the closet rod was missing 2 screws and fell... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear AFoolForTravel, Thank you very much for leaving your valuable comments on Tripadvisor. i appreciate the time you have taken to let us know you opinion. First of all I would like to offer my sincere apologies for the issues you experienced at the spa. We have solved the murky problem changing the quartz filter, once again I am deeply... More 

London, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel is of the highest standard, the rooms, service, facilities are all some of the best i have experienced. I recommend this hotel to anyone who really cares about comfort and care. Stayed here before and after my inca trail and it was the perfect place to relax before and after. The location is perfect close to the Plaza... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Leanne B, Thank you very much for leaving your comments about your wonderful experience at JW Marriott El Convento Cusco. I am glad to know you consider you stay with us as one of the best you have experienced. Ii is great to know you felt cared and pampered, and after the hike you made for sure you needed... More 

Miami, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

JW Marriott -El Convento Cusco is in an excellent location in an area central to many travelers. In the midst of cathedrals, main plaza within walking distance of museums, and finest Peruvian food. The JW Hotel delivers top notch service and a professional friendly staff that can speak fluently in many languages. The breakfast in the morning is surpassed by... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear FlRamos, Thank you so much for your kind comments, I am happy to know you had a lovely stay with us. It is great to know that our excellent location delighted you but above all our professional, cordial, orchestrated service showed you how much we care and respect our guests because you are our reason to exist. Also you... More 

Lausanne, Switzerland
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The place is incredible! The Hotel is luxurious, the spa is wonderful and the location is great, near the Plaza de Armas. Breakfast was very nice and staff very friendly and helpful. Except when we wanted to do the check out and had problems with our credit cards, they had no suggestions and we had a plane to catch. I... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Martine D, Thank you for sharing your experience at the JW Marriott El Convento Cusco through tTripadvisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay, enjoying our location, Spa service, delicious breakfast and outstanding service, however I am sorry for the troubble during check our process. Your feedback... More 

Austin, Texas
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We recently spent a few nights here both before and after our hike of the Inca Trail. This very well could be one of the most beautiful hotels I have ever stayed in. They have preserved the old world feel that compliments the history of the property and I really loved all the Baroque style pieces throughout the lobby. Every... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear reinjay, I apprecite the time you have taken to write your review about your recent stay with us. Congratulations for doing the Inca Trail! I receive with much gratitude your comments telling that you consider us one of the most beutiful hotels you have stayed at, our impecable restauration and decorations highlight our Inca and Colonial past. I am... More 

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