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JW Marriott El Convento Cusco

5.0 of 5 Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
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JW Marriott El Convento Cusco
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JW Marriott El Convento Cusco
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700 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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salt Lake City
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

To be fair, the hotel appearance and history is amazing. The breakfast in the mornings was one of the best I have seen. The location was perfect, just down from the Plaza de Armas. Two staff members during my stay did a great job, Bryan and Kevi. The challenges we faced were with our guestroom. Upon arriving to the hotel... More

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Weston, Florida
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I book this hotel with my marriott points without any problem. Stayed there for 3 nights and the experience was amazing, from the arrival through the departure. We arrive before noon and without a problem they gave us our room, nice one, with view to the interior patio. We didn't had the breakfast included in our rate, so they offered... More

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California
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We typically stay at the Marriott or Hilton. This is a nice Marriott. We stayed here before our Sankantay trail hike and right afterwards. The nice part is that we could leave our suitcases here and just take on the clothes that we needed for the backpack hike. The first stay we got a room in the "basement" something I... More

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Pittsburgh
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is an excellent hotel in a great location near central plaza. Very professional and friendly staff that is bilingual. Superb complimentary breakfast with egg station and local Peruvian and international cuisine. Free bottled water available at any time. The only negative is that I had to request free in room wi - fi as a Marriott member. Otherwise, it... More

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Lima
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was by far the loveliest and most posh hotel I have stayed at in many years of international travel. It's exterior and decor fit in appropriately with the simple charm of the city and in no way does the architecture or decoration seem over the top or out of place, but in terms of cleanliness, style and service, the... More

Was this review helpful? Yes 2
Asuncion, Paraguay
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is what a JW Marriott should be. While somewhat smaller than other JW properties, this hotel is well appointed, with modern, spacious rooms, a nice pool, spa / sauna area, and a great breakfast buffet. I would definitely stay here again.

Was this review helpful? Yes 1
Williamsburg, Virginia
Contributor
16 reviews 16 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Per usual, Marriott did not disappoint! Having stayed at several J W Marriott resorts, I think this is the most unique JW Resort to date. Built on an ages old convenant, no detail was spared. It is architecturally unique as well as comfortable. The rooms are spacious and the location to all cutural sites is fantastic! It is a brief... More

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear spterry, You cannot imagine how glad I feel reading the comments you have left on Tripadvisor, for sure they are guidance to other travelers who are planning to come to Cusco and are looking where to stay. It is wonderful knowing the commitment the staff is working with, the dedication, friendliness, the smooth way they follow the standards without... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

After an unsatisfactory stay at a neighboring hotel, we decided to check out early in the morning and book a room at the JW Marriott. It was going to be our last day in Peru and we wanted to end our trip on with an experience equally as memorable as the previous week in the Sacred Valley and Machu Picchu.... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Zachary W, I am thrilled with your comments and extremely happy to know that we could reverse the bad experience you had elsewhere. Our service charmed you giving you the opportunity to end your trip as you deserve, with unforgettable memories. Your feedback will be shared with Joseph and the team to continue to inspire and motivate them to... More

Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't know how 4 other hotels got rated higher but his place is fantastic! Located just a few blocks from Plaza de Armas(The main Plaza) this place will wrap you up in luxury when you return after a hard day of site seeing. The first thing the staff offers you upon entry is some coca tea. This is supposed... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear kimfrands, Thank you very much for sharing your experience at JW Marriott El Convento Cusco through Tripadvisor. I appreciate your kind words when referring about us and our luxury service. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in... More

New York City, New York
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Look at the book they have in the lobby, which shows the 'before' photos (before the renovation begun in 2006). The amount of work they've done is incredible--congrats on an amazingly beautiful renovation. I think the Monasterio is more classically beautiful, with better public areas, but the Marriott has nicer, more modern rooms and nicer bathrooms. (the public areas are... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear r7k, I am thrilled with your comments, I am so glad to know that you took the time to check the hotel book, as you said it shows all the transformation process this property went through. I receive with much gratitude your congratulations, it was a hard job but the results talk by themselves we got a nice blend... More

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Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
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