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All 145 Cusco hotels

JW Marriott El Convento Cusco

5.0 of 5 Hotel   |   Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
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Ranked #6 of 145 Hotels in Cusco
A recent review
5 of 5 stars reviewed yesterday
dallasgirl53 dallas
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652 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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dallas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arriving in high altitude Cusco sometimes leaves someone a little out of sorts. When we arrived at the beautiful JW Marriott Hotel in Cusco, we quickly became relaxed. There is a table with coca tea available at all hours to help one combat the effects of the high altitude. There is also oxygen available in your room for a fee,... More

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Charleston, South Carolina
Top Contributor
63 reviews 63 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

Overall our third stay there in two years. We have noticed a continual degradation of service and ammenities. Would not say its a five star hotel from a US/Asia/Europe experience. But for that part of the world that would be more a 4 star.. JW Marriott in Lima would be a 5 star not the one in Cuzco. The most... More

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Los Angeles, California
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had the pleasure of staying at this property recently and was so sad to leave. First, the architecture of the hotel is breathtaking. Marriott has converted a monastery into a first class property and spared no expense. Every night at 6:00 they hold a tour which includes a museum holding artifacts found during the construction. You feel this history... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear John a, I am thrilled with your comments, makes me happy to know that our guests appreciate and value our archeological areas taking the time to learn more about them and at the same time admire the hotel’s elegance. Thank you very much for your kind words to emphasize the excellent service provided by Joseph who exceeded your expectations,... More

Bozeman, Montana
Contributor
18 reviews 18 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here 4 nights in September - it's a beautiful hotel with so many comfortable courtyards and areas to sit in. Service is excellent - very polite, friendly and helpful. Breakfast buffet is good. The spa area is excellent - steam room sauna, jacuzzi and pool - a great place to relax after long days of touring. Had one the... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Dbl_W, Thank you very much for staying with us 4 nights! You must have had the time to try all our services that’s why your perception about us is valuable. The staff is our best asset and they show it delivering a great service with a sincere smile and genuine interest on doing anything for you creating a unique... More

Mexico City, Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Arriving to Cusco is a magical experience. The blue sky, the city surrounded by mountains, it’s churches, everything is beautiful! At the hotel we were received with a coca tea to prevent the “saracho” because of the height. The hotel is a few blocks away from the center and it is really beautiful. It is built over pre-inca and incas... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear liliannaavila, You cannot imagine how glad I feel to know that you loved Cusco and lived a magical experience! I feel proud to working this hotel and in this beautiful city with so much history and unbelievable landscape. Having coca tea helps a lot against high altitude sickness and it is good you have tried it as part of... More

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Loved this hotel! Staff were wonderful and very attentive. As some other reviews have noted, if you're jumping off here to another destination and returning, they will hold a larger bag for you. Mine was waiting in my room when I returned, really a very nice touch! Had no issues with street noise (as some other reviews have noted), but... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Tim J, I receive with so much joy your comments, I am glad to know you enjoyed your stay with us, starting with our courteous and kind service that is always thinking about your needs. It is great to know that you loved your room and all it offers for your comfort and well rest, our great location it... More

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment we stepped into the lobby to the moment we left, the service was impeccable and every detail was perfect. Edwin greeted us, remembered our names and took great care of us, right down to getting a late check out! The constant flow of mate de coca and water was super helpful for our first day in Cusco.... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear tinytraveler, You can’t imagine how exited I am with your review! That from beginning to end you enjoy our curated service, details and staff kindness, we cannot miss our complimentary amenities like teas, coffee and water in the room. I am glad you enjoyed your room, the cozy lobby with fireplace our huge courtyard with its colonial arches. Buffet... More

Wilmington, Delaware
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We used our points to stay here for three nights before doing our Inca Trail trip. We debated using our points for our Lima stay or our Cusco stay and I'm glad we chose to use them here. This hotel is a unique property. Marriott bought this monastery in 2006 and completed the renovation in 2012. They tried to maintain... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear greatone3800, First of all thank you very much for your loyalty to the brand, I am glad you preferred us but I am pretty sure that even here or in Lima you would have had a wonderful stay, then I would like to congratulate you for hiking the Inca Trail I guess it must have been challenging I would... More

Canada
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wow. Our family of 5 stayed here in August 2014. This is an incredible property that takes the rest of your breath away (the altitude taking care of most of it) on arrival. Marriott spent five years renovating this property, located just a block from the main Cusco square. They did a remarkable job – gorgeous lobby and courtyard along... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear MikeGCanada, Thank you very much for your comments, I truly appreciate them, they encourage us to continue giving an excellent service knowing how happy our guest feel when we do our best. I would like to thank your kind words highlighting the long and caring job we gave you, I am glad you enjoyed your room and its facilities... More

Houston, Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay at the JW Marriott for two nights after we visited the Sacred Valley and Machu Pichu. We checked in late after arriving back from 2 days and a lot of hiking in Machu Pichu. The hotel was very accommodating, greeting us with coca tea, our rooms were ready, room service was delivered on time and... More

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Paolo492, Thank you very much for sharing your experience during your stay with us having a wonderful stay after visiting Machu Picchu I can imagine how exited you must have been after that marvelous hike and I am happy we could continue providing you a great experience to remember! I am glad that our details, room, location, food, spa... More

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Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
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