We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott El Convento Cusco

Travelers' Choice award winner
Hotel website
Hotel deals
Hotel packages
Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Special Offer
FREE Wi-Fi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
JW Marriott El Convento Cusco
Professional photos View all
Browse nearby
JW Marriott El Convento Cusco
JW Marriott El Convento Cusco
JW Marriott El Convento Cusco
Write a Review

980 reviews from our community

Traveler rating
    816
    117
    25
    13
    9
See reviews for
248
397
40
41
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (980)
  • Mar-May only
    (260)
  • Jun-Aug only
    (228)
  • Sep-Nov only
    (253)
  • Dec-Feb only
    (239)
All months
Washington DC, District of Columbia
Top Contributor
168 reviews 168 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

Centrally located and built on the ruins of an Inca parlance and a colonial Dominican convent and church, this is great place to stay. The interior is absolutely beautiful. It's well decorated and furnished. Their is a small museum in the basement and they offer a free thirty minute historical tour at 6 pm each day. The staff is friendly... More 

Was this review helpful? Yes
Buenos Aires, Argentina
Top Contributor
118 reviews 118 reviews
35 hotel reviews
202 helpful votes 202 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As a frequent Marriott customer I chose this hotel based on previous customers reviews. Fortunately the hotel lives up to it's reputation. The property is very nice (ancient Convent), service is excellent (front desk - breakfast - spa ). Rooms are spacious and very comfortable Breakfast is a 10/10 !! Exceptional. Location is perfect. I block away from main plaza... More 

Was this review helpful? Yes
Keystone Heights, Florida
Contributor
18 reviews 18 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is truly one of the most beautiful we have ever stayed in. The room was very clean, comfortable, quiet and convenient to town. All of the employees were very helpful and concerned about our comfort and safety. We suffered from altitude problems the first night and Rivera immediately noticed I was having difficulty and suggested he check my... More 

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Constant noise from above my room, like a group of wrestlers throwing furniture around. Doors slam loudly all around me. I was not greeted upon arrival and lugged my bags in from the street, Room Service order was not accurate. Courtyard is covered over and some sort of function is happening there making it completely off limits to us "ordinary"... More 

Was this review helpful? Yes
argentina buenos aires
Top Contributor
51 reviews 51 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed only one night after Machu Picchu. Bedroom was great! The hotel has a beautiful patio and the lobby is great. Personal is really helpful and cordial. Breakfast was amazing. You can order oxigen in your bedroom it will came out of the AC and you will sleep better,cost was 20 us dollar extra.

Was this review helpful? Yes
Los Angeles, California
Top Contributor
63 reviews 63 reviews
54 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Initially I wasn't sure I wanted to stay in a chain like Marriott while in Peru, I tend to think you have a better experience with a small, boutique operator. After reading the reviews and looking at the photos I decided to stay at this hotel. I could not have been happier with the choice. The hotel is located in... More 

Was this review helpful? Yes
Bogota, Colombia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice ambiance. Beautifully decorated and very well located. The staff was marvelous, very helpful, and nice, always ready to help with every need. Alexander from the restaurant is an amazing waiter, a pleasure to talk to him, and knows his job very well. Also Edwin in the front desk, together with all the people who work there. In all... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Camisi, I am so glad to read the comments you left on Tripadvisor, and know that you loved our beuatiful hotel as well as our outstanding service allways focus on giving our best toi our guests! I will congratulate Alexander and Edwin for their great job! Hope to welcome you back soon to the magical city of Cusco. Best... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent 5 days at the Marriott and had a wonderful experience. It's a prime location close to the piazza de armas and to many good restaurants. The rooms are spacious, very high standard. The staff is very nice and attentive. Best is its calm and luxury. We loved the patio. A room with patio view is highly recommended.

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Laurencekes, Thank you very much for sharing your comments on Tripadvisor! I am so glad to know that had a wonderful stay with us and that we could not only meet but also exceed your expectations, enjoying the hotel and all our facilities. I truly hope you can come back soon to this beautiful city and of course stay... More 

Top Contributor
51 reviews 51 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was my birthday splurge on my trip to Peru and did not disappoint! The service at check in throughout was AMAZING - I loved the decor, the room and bed was super comfortable, the breakfast amazing, the spa fantastic, I cannot say enough! How great this Marriott was - and for the price! Location is fantastic too! They... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Gatorgrrl68, Thank you very much for leaving yopur comments on Tripadvisor and thank you very much for staying with us on your birthday! I am thrilled with your comments and makes me happy to know that you loved all about the hotel, it has been a pleasure to be part of your unforgettable trip to Peru. We look forward... More 

Sydney
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Location and rooms were all very good. We had dinner included in our package and our dinner was delicious every single night. A special mention to Marco who was our waiter each night... He was excellent. I would say the one of the only downsides was Harmony Travel who organized our tour to Machu Picchu. They work as the tour... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear tlc1986, I would like to thank you for sharing your comments on Tripadvisor. I am so glad to know that you loved the hotel, our location, our comfortable rooms, delicious food and of course our superb service, Marco did a great showing the JW Marriott charm and attention. Regarding Harmony travel even if they are an independent company not... More 

Questions? Get answers from hotel staff and past guests. Ask a question

588 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (541)
Viewed
Hotel & grounds (202)
Viewed
Dining (53)
Viewed
View from room (10)
Viewed
Room/suite (70)
Viewed
Business center/function rooms (5)
Viewed
Bathroom (28)
Viewed
Pool/beach area (12)
Viewed
Family/play areas (18)
Viewed
Other (143)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Hotel & grounds (19)
Viewed
Dining (11)
Viewed
Room/suite (9)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question