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JW Marriott El Convento Cusco

5.0 of 5 Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
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JW Marriott El Convento Cusco
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JW Marriott El Convento Cusco
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850 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a BEAUTIFUL hotel just off of the main plaza, with several good restaurants close by. The hotel's own breakfast is very nice and the SHOWERS are out OUTSTANDING. After coming back from a day of hiking Macchu Picchu and riding trains back to Cusco, the heavy fall of water from my ceiling mounted rain shower was perfect. The... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for 3 nights prior to hiking the Inca Trail and for a night upon our return. Overall, we felt like we were getting good value for money we spent. Marriott reserves its JW designation for the best of their properties and I'm not sure you can get the quality and service of JW Marriott in any other... More 

Was this review helpful? Yes
San Francisco, California
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here when we visited Cusco last month, and we were happy we did. We had just come from the JW Marriott in Lima, which was rundown and grubby, so we were pleasantly surprised by how modern and clean the JW Marriott in Cusco was. The hotel is two blocks away from the main square. It's... More 

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear NewYorkLu Thank you very much for sharing your experience at JW Marriott El Convento Cusco. I am so glad to know that you loved the hotel, its locations, inviting common areas and nice details like the tea stations with natural herbs always available at front desk. It is great too that you could have a wonderful and quiet rest... More 

Katy, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel provided me with memories I will always treasure. It is built in a ruined convent, in the historical district in Cusco, around the corner from the main plaza. It is a Marriott leisure hotel, rather than geared to the business traveler. Beautiful mix of contemporary use of stone to highlight original architecture. It has a spa in the... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Glynnis F, First of all I would like to thank you for the time you have taken to tell us about your experience with us. I am so glad to know that we not only met but also exceeded your expectations leaving on you a memorable experience that you will never forget. Our historic past makes us unique, our... More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

The place is nice but they have a band playing every night in the lobby that you can hear on the 2nd and 3rd floors so forget about sleeping! The room we had on the 2nd floor, we heard machinery running from 5:45 AM to 6:30 AM EVERY morning! Woke us up each day. The staff is nice and they... More 

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear 947Frank, Thank you for taking the time to share your recent experience at JW Marriott El Convento Cusco with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to... More 

Gurgaon, India
Top Contributor
57 reviews 57 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

I had booked a room for a night here with my Marriott Reward points, and as a Platinum elite member, they were very courteous to us (my husband and me) and upgraded us to their lovely suite room. After our 4 day Classic Inca Trek, this luxury was very welcome :) Loved everything about the hotel – the restoration done... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Travel4Shelley, First of all I would like to thank you for your loyalty to the brand, our Elite members are very important for us and I feel honored that you used your points to stay with us. I am so glad to know that you came to Cusco to hike the Inca Trail and for sure must have been... More 

Bristol, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

really enjoyed our stay here post inka trail trek. Great great great breakfast! The spa is an ok size and was very quiet when we were there. Had a lovely massage! The staff were very helpful and we were able to leave our luggage there whilst we were trekking before we had officially checked in. Only downside was the VERY... More 

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Alice H, Congratulations for trekking the Inca trail! It must have been a great experience and after that challenging hike what better place to rest and relax than JW Marriott El Convento Cusco! I am happy to know that you had some time to relax at our spa enjoying our water circuit as well as a soothing massage, that... More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

Hotel situated right next to Museo del Pisco, (live band and great drinks). We stayed there for two nights. The room is very clean and comfortable. The staff were friendly and superb. After checking out, we returned the hotel to pickup our luggage and we needed some first aid/medical attention and a shower to clean things up. Without hesitation, the... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Jaroslaw S, I truly appreciate the time you have taken to read your feedback, it is very important for us knowing your opinion. I am so glad to know that we have been part of a wonderful experience in Cusco, that you could feel our real interest on serving guests the best way possible, you are a valuable guest... More 

Washington DC, District of Columbia
Top Contributor
84 reviews 84 reviews
58 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel service is one of the best i have had in some recent years. Much superior to most of 5* US properties, very comfortable bed, spacious rooms, great bathroom and its amenities (but prepared only for one person while the reservation clearly stated 2 people). One of the waiters, namely Ismael, surprised me with professional talks every lunch or... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Jaroslaw S, I truly appreciate the time you have taken to read your feedback, it is very important for us knowing your opinion. I am so glad to know that we have been part of a wonderful experience in Cusco, that you could feel our real interest on serving guests the best way possible, you are a valuable guest... More 

Virginia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in an old Monestary that has been converted into a charming hotel. Very pleasent hotel with a museum, spa, wonderful restaurants, service is above 5 star , close to the main Square which is the center of town which includes the oldest and largest church in Cusco. We would stay here again.

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Tanzer, Thank you very much for taking the time to write a review about us. Makes me glad knowing that you appreciated our Colonial past which was harmoniously blended with JW Marriott elegance preserving also Inca and Pre-Inca remains which are exhibited in the exhibitions rooms. It is great that you spent some time at the spa, tried our... More 

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Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
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Hotel Style:
#2 Spa Hotel in Cusco
#3 Family Hotel in Cusco
#4 Luxury Hotel in Cusco
#4 Romantic Hotel in Cusco
#6 Business Hotel in Cusco

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