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JW Marriott El Convento Cusco

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Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
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JW Marriott El Convento Cusco
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JW Marriott El Convento Cusco
JW Marriott El Convento Cusco
JW Marriott El Convento Cusco
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1,039 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago
Top Contributor
233 reviews 233 reviews
104 hotel reviews
247 helpful votes 247 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from a fantastic stay at the JW Cusco! I struggled a lot with where to stay for a short Machu Picchu trip (Cusco/Sacred Valley/Sanctuary Lodge?). I'm so happy with my choice. Cusco is a great town - much bigger than I'd expected it to be. Lot of things to see and do. Yes, it makes for a longer... More 

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Dallas Texas
Senior Reviewer
8 reviews 8 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The setting is stunning. An old Convent, painstakingly restored and modernized with a new building that blends with the original above. BUT: No executive lounge! And though the buffet breakfast was plentiful and probably quite varied, it was more international Courtyard standards than JW, We have stayed both at Bangkok and Mumbai JWs and the food did not compare. Service... More 

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear smstexas, Thank you for taking the time to share your opinion on Tripadvisor, about your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not making you feel as special as you are,... More 

Citrus Heights
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a beautiful hotel with a storied history in the busy city of Cusco. When you arrive, you will be given a special tea to help you adjust to the altitude. The rooms are comfortable a quiet. The bathroom offers a shower and bath. Robe and slippers are provided. The staff is bilingual and we found their English (our... More 

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Packers-forever, Thank you very much for taking the time to write your comments on Tripadvisor, they truly help us monitoring the quality of our services. Sincerely these kind of comments encourages us to continue in pursuit the excellence in service, I am very pleased to know my staff provided you the service you expected. I appreciate you kind words... More 

Lexington, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

great service- maurice in the bar- great drinks, all the help at front desk, upgrade to suite, set up travel back and to airport and even picked us up in the van over one hour away from hotel. drvier tony- great service; perfect decor in lobby ,bar, restuarant. definitely 5 star

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Dave560811, Thank you very much for sharing your comments on Tripadvisor about your recent stay with us. I am happy to know that you loved the hotel excellent service and great ambiance. Thank so much for your feedback I truly appreciate them and I truly hope you can give us the pleasure to come back soon and delight you... More 

Gilroy, CA
Contributor
18 reviews 18 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

5 star on all accounts! The rooms were beautifully furnished and spacious. Huge breakfast buffet with so many options. The lobby is absolutely gorgeous. The location was perfect and just about everything we wanted to see in the city was within walking distance.

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear megandg, Thank you very much for taking the time to write your comments on Tripadvisor, they truly help us monitoring the quality of our services. Sincerely these kind of comments encourages us to continue in pursuit the excellence in service, I am very pleased to know that you enjoyed every aspect of the hotel like breakfast buffet, our beautiful... More 

Senior Contributor
28 reviews 28 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I can't say enough good things about our experience at the Marriott in Cusco. We stayed one day before and one day after our Inca Trail trek. First, the location is perfect for exploring Cusco on foot. It's about five minutes walk to the main plaza. There are many good shops and restaurants in the area. The hotel itself is... More 

Was this review helpful? Yes 2
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Kristi A, I apprecite the time you have taken to write your feedback which I am sure will help the Tripadvisor readers that are planning to come to Cusco. I am thrilled to know that your stay with us was perfect, that our location was convenient for you, that our history and colonial style delighted you and above all... More 

Rio de Janeiro, RJ
Top Contributor
175 reviews 175 reviews
62 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Room lacks any kind of charm, dull decor compared to the dramatic lobby (very different from the photos presented). Empty fridge, though two small bottles and coffee are complementary. The room has only one tiny window, no view with little light. Walls are very thin, headboard shakes when other guests close their doors and large bulky pillows makes it hard... More 

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Guilherme R, Thank you for taking the time to leave your comments, your feedback is very important for us and it will help us a lot to better some details. I am deeply sorry that your room was not of your complete like and that different aspects did not fulfill your expectations, I am concern of your comments about... More 

West Palm Beach, Florida
Top Contributor
157 reviews 157 reviews
17 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent 2 nights here, then another night after our visit to Machu Picchu. The hotel is a lovely experience. Great service, excellent decor. As a Marriott Gold member, I was upgrade to a lovely suite on our first vist. Like many buildings in Cusco, it is built on a foundation of Inca ruins, on which a convent was later built.... More 

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JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear BizLuxTrvlr, Thank you very much for your loyalty to the brand and be an Elite Member I truly apprecite your preference. I am happy to know that your loved our history, excellente service, unique decor and beautiful suite. I would like to thank you for taking the time to take the afternoon tour, we apprecite your time and interest... More 

Los Angeles, California
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for two nights on our visit to Cusco. The Hotel has been restored and is absolutely beautiful. It is in the heart of Cusco, so close to all the attractions and delicious restaurants. You can walk every place. The only negative is that the rooms have wood floors. I asked when we got to our room if... More 

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear traveloften32655, I apprecite your comments about your recent stay with us. It is great to know that you loved our location and large breakfast buffet, on the other hand I am sorry that you could not sleep well at first but fortunately the front desk agents could help you changing your room. We would like to welcome you back... More 

Senior Contributor
45 reviews 45 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Beautiful, historic property. Beautiful ambiance, amazing breakfast, every imaginable choice. Bar has great Pisco Sours, very nice staff all around. Rooms don't really have views due to the configuration of the hotel, very quiet though. Rooms have both 220 and 110 power, nice touch, decent wifi

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Andywoo1, Thank you very much for sharing your comments on Tripadvisor. I am so glad to know that you had an enjoyable stay with us, and that our nice bar, amazing breakfast, excellent service and quiet room delighted you. I hope you can come back to this beautiful city soon and stay with us again. Kind Regards, Heinz Prelle... More 

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