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JW Marriott El Convento Cusco

5.0 of 5 Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
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JW Marriott El Convento Cusco
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JW Marriott El Convento Cusco
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900 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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toronto
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Marriott El Convento did not disappoint. The location is central in Cusco and it was easy to walk to many attractions. The room was very clean and comfortable, but not as spacious as other Marriotts (which is understandable given the history of the building). Small details, such as tea at the reception, were much appreciated. Breakfast was great with... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

fredy and Maria Gracia were great! Maria helped a lot at the reception. Everything was arranged, the baggage, the clothes a had washed, .... At the hotel restaurant, Fredy was very nice also. Everything was delicious . I believe the Marriot Cusco could improve the Salads Menu. Regards Alexandre H. Salino

Was this review helpful? Yes
Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a beautiful and luxurious hotel. The rooms are spacious, the bathroom is clean, and the view from our room is gorgeous. The breakfast buffet consists of fresh ingredients (both local and continental), the lobby has a large romantic fireplace that constantly burns, and, the hotel is enriched with décor that instantly relaxes your senses. It is more than... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Janet M, Thank you very much for sharing your comments on Tripadvisor about your recent stay with us. I am happy to know that you loved the hotel and its beauty. Our rooms are comfortable bringing a great rest and relax. I am glad to know too that you liked breakfast buffet, our common areas and above all our... More 

San Diego, California
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lets begin with the setting, nested on an old Convent, this property is absolutely breath taking (literally it's located at 10,500 ft above sea level, be careful). Delicious drinks, great room service, excellent food, and more than good service. The location is perfect to walk to everywhere, Plaza Mayor is a must! Can't wait to get back there. See you... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear tony e, I would like to thank you for sharing your comments on Tripadvisor, they are valuable for us. I would like to thank you too for appreciating and remarking our historical past, we feel proud of being located on the formers Agustines Convent from XVI century. I am so glad to know you enjoyed our exquisite food and... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I recently returned from a trip to Cusco while vacationing in Peru. We had booked our tickets and train to Machu Picchu ahead of time but waited to book the hotel as we knew it was low season and weren't worried about vacancies. We had seen some Trip Advisor reviews on the JW Marriott as well as... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear NYCgrl81, Thank you very much for sharing the details of your expericnes with us at JW Marriott El Convento Cusco. It is great to know that Tripadvisor help you deciding where to stay in Cusco by reading other travelers reviews. You made the right choice staying with us! I am thrilled to know that you loved the hotel, its... More 

Barcelona, Spain
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Hotel is beautifully located in a renovated old convent. Rooms are comfy although somehow small for an American hotel. We had a beautiful terrace overlooking the patio. A problem in our room was that the bathroom was very close to the bed and it was behind a glass door that was missing some privacy. During tour stay the hotel was... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Pep C, I truly appreciate your feedback about your recent stay at JW Marriott El Convento Cusco. I am glad to know that you liked the hotel even though you felt the room space small and that is because we had to respect the building parameters preserving the old Convent structure. I am glad that our service delighted you, regarding... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed with my best friend for two nights in the hotel and everything was amazong since our arrival. Every staff member is glad to serve you at any time of the day. The food is excellent, we dine the two nights and Julio Salas served us and the attention to details impressed us. I really recommend the stay at... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Julieta HB, Thank you very much for your feedback, it is very rewarding to know that you and your friend had a wonderful stay with us. I am so glad to know about the terrific job that the staff does, with their genuine smiles and courteous ways they show how happy they feel working here. I will congratulate Julio... More 

Basel, Switzerland
Top Contributor
121 reviews 121 reviews
36 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We have not regretted at all having booked this hotel. It is really welcoming and very nice hotel. The lobby and ground floor are superb. It is well located only a couple of minutes walk from the main square. Staff has been very friendly and helpful!

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Mitochi, I would like to thank you for sharing your comments on Tripadvisor, they serve as a reference to monitor our services and help travelers knowing the best place to stay. I am so glad to know that you loved the hotel, its common areas and its location. The best is our staff that is helpful, friendly, caring and... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our flight was delayed (cancelled) due to weather so we treated ourselves to this amazing oasis of a hotel. Unfortunately we only got to crash there a couple of hours, since we were held up at the airport so late, and we had to fly out again super early the next morning. But the place is seriously amazing, a luxury... More 

Was this review helpful? Yes
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear Designerlulu, I would like to thank you for taking the time to share your comments on Tripadvisor. I am glad that the flight delay you had gave you the opportunity to try our services and enjoy our luxury facilities, delicious food and excellent service. I hope we can welcome you back some day and delight you. Kind Regards, Heinz... More 

Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the hotel in January for two nights and rented two adjoining rooms. We had journeyed from Macchu Picchu that day and we're glad to finally arrive. We ordered room service for dinner and settled in for bed. In one if the rooms-water began oiuring from the sprinkler and light fixture in the bathroom ceiling. We called down... More 

Was this review helpful? Yes 1
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review

Dear theworldismyoyster67, Thank you very much for sharing the details of your stay, they serve us as a tool to monitor the excellence of our services. I am so sorry for the inconveniences you suffered but I am glad to know the way that the staff handled the situation becoming that issue into an opportunity to show you how much... More 

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Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
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Hotel Style:
#2 Spa Hotel in Cusco
#3 Family Hotel in Cusco
#4 Luxury Hotel in Cusco
#4 Romantic Hotel in Cusco
#5 Business Hotel in Cusco

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