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Casa Cartagena Boutique Hotel & Spa

Travelers' Choice award winner
Pumacurco 336 | Centro Historico, Cusco, Peru
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Casa Cartagena Boutique Hotel & Spa
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456 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a really great stay here with only a couple of small bumps; the biggest of it was the realy short streetfront doorframe slamming against my (drunken) forehead and nose. I almost shot back flat on the ground. I was drunk so not their fault but bump it was! Still makes my wife laugh :) Massage cost like 150... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you very much for taking time to write about your experience with us, and choosing Casa Cartagena. We apologize for the inconvenience while you were getting into the hotel that night. Thank you for bringing the laundry and spa issue to our attentionn, but actually the spa prices range in Cusco is the one we provide to... More 

Oak Park, Illinois
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Casa Cartagena for 2 nights in June, 2015. You wouldn't know that this gem of a hotel is behind the unassuming doors on the street. The room was spectacular and the staff was very friendly. The hotel is in a nice location for walking to the main square in Cuzco or for taking a walking tour of... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you very much for taking time to write about us,and choosing Casa Cartagena. We are deeply pleased to know that you did have a marvelous stay while in our hotel. Definitely, we are all oriented to exceed each of our guests´ expectations. Very grateful for your honest appreciation on our staff, service and property. We do hope... More 

Home
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at Casa Cartagena for a single night on our way back from Machu Picchu. I'm so sorry that we didn't get longer to spend either in Cusco or in this amazing hotel. We arrived at the hotel later in the evening (after 10 pm), but were greeted by name and immediately taken to our room. There we... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for letting us share part of Casa Cartagena magic with you! Thank you indeed for your magnificent comment on our staff, service and property. Definitely, all of our staff is constantly looking forward to exceeding each our guests On behalf to Casa Cartagena`s staff, thank you very much. Do look forward to hosting you again in... More 

Washington DC, District of Columbia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a beautiful with views into both the street and an inner courtyard. However, learn from our experience. We arrived quite late and were escorted to a huge and extremely well furnished room. However, having been warned by a few other Cusco reviews, we noted there were no windows. We simply refused it and were told there was only... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for choosing Casa Cartagena!!! Great to know that you did have a beautiful stay in our hotel. Thank you indeed for your honest comment on our service and staff. Furthermore, thank you for bringing said issues. We really hope to have here in a near future. Kind Regards Juan Carlos Burneo Salas Hotel Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights on my honeymoon to acclimatize before doing the inca trail. Hotel was expensive but worth every penny, all the details were amazing, beautiful rooms and spa. Amazing included breakfast and cocktails. Perfect experience.

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for choosing Casa Cartagena. It is terrific to know that your overall experience in our hotel was fantastic. Sure hope to host you again in time and keep on sharing our magnificent experience with you. Kind Regards Juan Carlos Burneo Salas Hotel Manager More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

We had a party of four and stayed for one night. The service was as good as we have found anywhere (Miguel and Helga were particularly helpful) and we wished we could have stayed longer. The central courtyard was beautiful and the hotel was centrally located with an easy walk to anywhere in the old part of the city. The... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for your preference in Casa Cartagena. It is marvelous to know that you did have a perfect time while in our hotel and that you did experience a high class service. Definitely, all of our staff is constantly looking forward to exceeding each our guests´ expectations. Sure hope to welcome you back again. Kind Regards Juan... More 

Hudson, NY
Level Contributor
105 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Casa Cartegena was phenomenal from the moment we arrived until the moment we left. Everything about the hotel is professional and well appointed. We didn't get to the hotel until 10:00 p.m., but that didn't matter - we were warmly greeted by a lovely woman (I wish I could remember her name) and quickly shown to our room. She had... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you very much for choosing Casa Cartagena. Great to know that you did have a beautiful night stay in our property. Thank you indeed for your honest comment on our service and staff. We are deeply glad that yoy spend a wonderful experience with us,in fact Its very important for us how you feel while you are... More 

Herndon, Virginia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location alone is a great reason to stay here but I just can't say enough about how nice it was. The room was amazing - huge, great balcony, trendy, clean of course. The service is exceptional, even the front desk staff you haven't seen before seem to know exactly who you are so they can relay messages or fulfill... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for your honest comment about our location , facilities, staff, service and property itself . Definitely , being located in the heart of Cusco, other outlets make our hotel unique brand . I hope to serve again in the near future. Kind Regards Juan Carlos Burneo Salas Hotel Manager More 

ny
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 26, 2015

We stayed at Casa Cartagena for the first half of our honeymoon. We arrived a bit earlier than the check in time, but the staff worked to get us into our room earlier. We were served coca tea almost immediately which helped with the altitude adjustment. The room was spacious and comfortable. The hotel's location was perfect, so close to... More 

Was this review helpful? Yes 1
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for your preference in Casa Cartagena. It is really delightful to read you comment and realize that you did have a marvelous stay with us. Thank you for your honest appreciation on our staff, service, outlets, pool and others. We hope to see you soon Kind Regards Juan Carlos Burneo Salas Hotel Manager More 

2 reviews
2 of 5 stars Reviewed June 20, 2015

The hotel is charming and well located. The staff is nice and you get a complimentary Pisco Sour. It's a nice place to visit. Now, if you want to sleep there, that may prove impossible. We stayed in suite 02, and from there we could hear everything the upstairs and next door neighbors did. When they walked, when they talked,... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Mr Mansur : Thank you for letting us to know about your experience with us. Concerning the noise caused by the other guests , we are surprised that we were not been informed so that we can ask the guests from the other rooms to keep composure and not disturb your rest. We really sorry about it. Regarding the... More 

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