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Casa Cartagena Boutique Hotel & Spa

Travelers' Choice award winner
Pumacurco 336 | Centro Historico, Cusco, Peru
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Casa Cartagena Boutique Hotel & Spa
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445 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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ny
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at Casa Cartagena for the first half of our honeymoon. We arrived a bit earlier than the check in time, but the staff worked to get us into our room earlier. We were served coca tea almost immediately which helped with the altitude adjustment. The room was spacious and comfortable. The hotel's location was perfect, so close to... More 

Was this review helpful? Yes 1
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for your preference in Casa Cartagena. It is really delightful to read you comment and realize that you did have a marvelous stay with us. Thank you for your honest appreciation on our staff, service, outlets, pool and others. We hope to see you soon Kind Regards Juan Carlos Burneo Salas Hotel Manager More 

2 reviews
2 of 5 stars Reviewed 1 week ago

The hotel is charming and well located. The staff is nice and you get a complimentary Pisco Sour. It's a nice place to visit. Now, if you want to sleep there, that may prove impossible. We stayed in suite 02, and from there we could hear everything the upstairs and next door neighbors did. When they walked, when they talked,... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Mr Mansur : Thank you for letting us to know about your experience with us. Concerning the noise caused by the other guests , we are surprised that we were not been informed so that we can ask the guests from the other rooms to keep composure and not disturb your rest. We really sorry about it. Regarding the... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

I found it very disturbing that they make you wake up because you have to checkout at 10 and you cant enjoy the night you already payed for. This is a 4 star class hotel, not 4.5 its nice but not luxorious. The staff sent us to a restaurant that was closed, they give you complimentary piscos in the bar.

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Ms Massry: Thank you for letting us to know about your experience with us. Concerning the noise caused by the other guests , we are surprised that we were not been informed so that we can ask the guests from the other rooms to keep composure and not disturb your rest. We really sorry about it. Regarding the check... More 

Phoenix, Arizona
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel a total of three nights (2 before we went to Machu Picchu and 1 after). I wish we could've stayed here at least one more night, maybe two. The place is beautiful and conveniently located. Upon arriving, the desk staff was very welcoming and friendly. The room was an LP suite and it was more... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for your preference in Casa Cartagena. It is marvelous to know that you did have a perfect time while in our hotel and that you did experience a high class service. Definitely, all of our staff is constantly looking forward to exceeding each our guests´ expectations. Sure hope to welcome you back again in time. Kind... More 

New York City, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall we enjoyed our stay at the Casa Cartagena. Pros: -Great breakfast -Clean, quiet -Great location -Spacious rooms -Friendly staff Cons: -Welcome drink took too long. Staff deposit you in the back lobby and leave you with your juice and tea. We had to go get them to finish check in. After traveling 15+ hours this took too long -We... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you very much for taking time to wirte about your experience with us, and definitelly you comment make us to improve our service Your comment makes us to review in our service and of course to focus more in personalized service. On behalf of all Casa Cartagena`s staff we apologize for any inconvenience we cause. We hope... More 

Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of 3 five star hotels side by side in a really convenient location in a lovely town. The other two appear far bigger so really good to be in the boutique, personal hotel. What an oasis! A beautifully rescued, restored structure and a new addition of the accommodation wing completed approx 2007. Staff from restaurant to bar to reception... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you for your preference in Casa Cartagena. It is really terrific to read your comment and come to know that you did have a marvelous experience while your stay . Thank you for your honest appreciation on our staff, service and property itself. Thank you for comparing us as one of the best hotel and be sure... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I have stayed at Casa Cartagena twice, at the beginning and end of my trip to Peru. It is a beautiful hotel that oozes class in an unpretentious way. The rooms are elegant and extremely comfortable, the breakfast is delicious and the staff are polite, helpful and friendly. I was upgraded to a suite on my return stay which was... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you veyr much for such a good comment, definetelly your comment makes us to feel that we are doing a good job and of course to make it better. The most important thing is,that you really enjoyed your stay with us On behalf of Casa Cartagena`s staff thank you very much for trusting is us. Kind Regards... More 

San Francisco, California
Level Contributor
58 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel Cartagena presents an unprepossessing exterior on a narrow one-way street. Once inside, you will find a nice courtyard surrounded by a two-story arcade and the rooms. The hotel is very quiet and the rooms are spacious. The hotel aimed for modern touch with plastic tables and chairs in the rooms and modern sculptured lamps in common areas. The front... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you very much for choosing Casa Cartagena and taking time to wirte about your experience with us. Its very important how you feel while you are staying with us. that you enjoy and spend a nice time with us. Thank you for letting us to know about our service, actually one of our principal pillar is our... More 

Noumea, New Caledonia
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You just arrived there and you are in love with thiis place:every detail has been designed in perfect harmony,the rooms are spacious with high ceilings,on the walls you have parts of the way it was a long time ago,bathrooms are modern and useful. If you compare to others similar hotels in Cusco,here you have the feelings to be home and... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: We really appreciate such a good comment, Thank you very much for choosing Casa Cartagena. In fact all decoration, as the rooms, toilet, baths,spa are totally design to make you feel at home, and definitely the breakfast. On behalf of Casa Cartagena`s staff, thank you very much. We really hope to see you soon. Kind Regards Juan Carlos... More 

Chelmsford, UK
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel. It's set on a hill going away from the main square in Cusco and the rooms are set around a courtyard at the rear of the premises. It has a really nice spa area with a huge hot-tub, proper steam room and a sauna (didn't visit). It even has a small gym, which is useful.... More 

Was this review helpful? Yes
Stefano B, Gerente at Casa Cartagena Boutique Hotel & Spa, responded to this review

Dear Guest: Thank you very much for taking time to wirte about us, and thank you for choosing Casa Cartagena. As you mention, where are located very closed to the main square, walking distance,About the spa actually is one of the most important service we have in the hotel. Every comment or suggestion is very important for us. About the... More 

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