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Prisma Hotel

Calle Matara 394, Cusco, Peru
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1 room 1 guest
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326 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Prisma Hotel
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Lovettsville, Virginia
Level Contributor
131 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 stars Reviewed February 13, 2013

I was on a 3 day / 2 night tour of Cusco and Machu Picchu and the tour company I arranged the trip through put me up in the Prisma Hotel. I read the reviews prior to my trip and had a pretty good idea what I was getting into. Check in was quick and the front desk personal was... More 

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London, United Kingdom
Level Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed January 25, 2013 via mobile

We had one night here before departing for the Inca Trail and one night after the trek when we got back to Cusco (part of a G Adventures tour). The first night was terrible - our room was at the front of the hotel and there was so much noise from the street (car engines and honking)! The windows must... More 

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toronto
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 23, 2013

We stayed here as part of a tour with G Adventures. The hotel doesn't have elevators and we stayed on the 4th floor. With the altitude, it was really hard to do the stairs (pre inca trail training). By the time we got to the 4th floor, we were huffing and puffing and hearts racing. The hotel has all the... More 

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Toronto, Canada
Level Contributor
103 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 stars Reviewed December 28, 2012

Just got here..service is non existant to say the least...there is no heater or ac, as it is cold up here in the Andes, i asked for some heat,,they provided a small plug in heater...it takes a very long time to warm up a room. I also got drenched outside as it´s rainy season, so now cold and wet. No... More 

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Travelers are raving about these Cusco hotels

Toronto
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 16, 2012

The good thing about Prisma is that it's in the centre of Cusco. It's south of the main plaza in an area that's more local. I did enjoy the neighbourhood, with lots of people bustling about, even at night. There is a local supermarket within walking distance where I picked up water and fruits and snacks. My travelling partner and... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 23, 2012

We stayed here twice as part of our G Adventures tours, and got to experience two different rooms. One was cramped but adequate - they forgot to provide towels initially. The 'window' opened onto an internal shaft with a skylight, which was just about ok, though sound did travel up the shaft from other rooms, particularly the bathrooms. The second... More 

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Auckland, Auckland, New Zealand
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 24, 2012

We could not believe how arrogant and bitter the front of house were. Their customer service is horrible. We booked and paid in advance for two rooms. Got there and they said that only one room was available. So I slept with my sister and mother in one room as there was no where else we could go that late.... More 

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Cairns, Australia
Level Contributor
187 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 stars Reviewed September 22, 2012 via mobile

My husband and I stayed for two nights as part of our g adventure trip. I was really happy with the hotel. The reception staff were very helpful and offered us a complimentary cocoa tea and city map on arrival. Our room was on the 4th floor overlooking the street. The view over the town was definitely worth the climb... More 

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Toronto, Ontario
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed September 17, 2012

I was in Hotel Prisma as a result of my booking my trip via G Adventures. Unlike many, I did not do the Inka Trail as I did not have 3 nights time, so opted for the train, then hiked Machu Picchu mountain on the following morning. Upon check-in, they attempted to place me in a room with 2 double... More 

Was this review helpful? Yes 1
Jersey, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 7, 2012

Not a great night's sleep. Reception staff seemed rather frosty rather than welcoming. Overall it was fine and I would stay there if I had to, but I wouldn't rush back. (I stayed here as part of a tour.) There was a pretty generous breakfast. When we had supper there one evening (too exhausted after the trek to go out)... More 

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