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El Lago Estelar Hotel

#17 of 92 Hotels in Arequipa
Certificate of Excellence
3.5 of 5
Hotel website
Pasaje Camino al Molino de Sabandia | Sabandia-Arequipa, Arequipa, Peru
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$55 (USD)
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1 room 1 adult
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El Lago Estelar Hotel
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136 Reviews from our TripAdvisor Community

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Montreal, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I was there with my family (2 children & my wife) for 3 weeks last summer. My wife is from Arequipa so we were 15 minutes away by car from her parents house. We spent 3 wonderful weeks @ this hotel and were treated very well by all the staff (dining room, cleaning ladies, front desk). The food is excellent,... More 

Helpful?
Thank MARTIN B
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar Del Perú. More 

Iasi, Romania
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Best hotel stay but dar away from Town . Taxi from center to hotel 15 sole FROM bus station to hotel 20 sole From hotel to Airport 40 soles Breakfast are good . Internet work goog in reception loby . In room the internet îs mot so good .

Helpful?
Thank focile2016
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar Del Perú. More 

Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 16, 2015

The hotel is a few kilometers from the Plaza de Armas; without traffic a taxi needs 20-25 minutes to get to the center. This makes the hotel unattractive for a short stay in Arequipa. We also found the service lacking, no help in unloading luggage from the car to the rooms. At first we were assigned an uncleaned room, but... More 

Helpful?
Thank Procaccia
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We truly apologize for all the inconveniences during your stay,all the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles... More 

Hammerfest, Norway
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 4, 2015 via mobile

The building it self is nice, but in need of some renovations, nothing major, but bits and pieces all over. The rooms are big and nice, but no heating or air conditioning. It was a bit chilly at night, but not to bad. The worst part is the bathroom floor - that was freezing. The no heating seems to be... More 

Helpful?
Thank Edvard R
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments and working to solve the mentioned issues. We are always working hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling.... More 

Aarhus, Denmark
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 18, 2015

Plus - Great plus was the price (booked through Mr. Jet) - Friendly and serviceminded staff. Gave a little bonus-discount - Nice, clean and comfortable room - Fitnessroom. Very, very basic, but it was there - Lake and mountainview Minus - Great minus: No heating in the room. Veeeeery cold night ind July. - Location - but not a big... More 

Helpful?
Thank Kargaard
Maria A, Manager at El Lago Estelar Hotel, responded to this review

Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. We will continue working, since our biggest commitment is to provide our guests an exceptional service and the best possible experience. Best Regards. Maria Patricia Andrade Sterling. Country Manager -Hoteles Estelar Del... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 21, 2014 via mobile

We stayed at this hotel purely for the price. Little did we know that it's so far out from the city. 10km one way. That means 40 soles to and from the hotel everyday. With that money you could just upgrade to a nicer place downtown. The staff was nice but the lack of cleanliness and distance and noise at... More 

Helpful?
Thank Hytkkb
Leeds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 7, 2013

My husband and I had two very comfy nights here. The hotel is out of central Arequipa so it was a quiet and relaxing place to be. The hotel offers a free shuttle into the centre in the morning so we didn't miss out on any of the sights. We didn't take the return shuttle which runs at 5 but... More 

Helpful?
4 Thank Jess P
Chicago, Illinois
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 3, 2013

Nice and relaxing place, little out of the way from the city. there is a shuttle that takes you to the city square twice in the morning and returns back at 5 pm. Nice breakfast in the morning, but sometimes not ready when it opens the door. Friendly and helpful staff, most of them speak English.

Helpful?
2 Thank meris55
Arequipa, Peru
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 16, 2013

Map of location is off by 45 minutes drive, street repairs require exerting from service entrance, crossing a soccer field, to find that there is no heat or AC in the hotel. Restaurant and bar during evening hours are as cold as a walk-in cooler. Food was less than average in quality. Requested an iron to spiff up my shirts,... More 

Helpful?
1 Thank Diamond8812
Brooklyn, New York
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed February 28, 2013

We were only supposed to stay at El Lago Estelar one night, but extended our stay because we liked the hotel so much. The grounds are spacious and home to various pets (ducks, llamas, horses), as well as a pool, soccer field, and small pond with kayaks and paddleboats for guests. The hotel is modern, clean and comfortable, with WiFi,... More 

Helpful?
2 Thank Katrina C
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