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Hotel Victoria

Travelers' Choice award winner
3.5 of 5
Hotel website
Calle Larga 6-93 y Presidente Borrero, Cuenca, Ecuador
Hotel Victoria
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Ranked #11 of 53 Hotels in Cuenca
A recent review
5 of 5 stars reviewed 4 days ago
janemcclr Mill Valley, California
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172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mill Valley, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed for 6 nights at Hotel Victoria and were very glad we chose this hotel. The location is perfect.....right on the River Tomebamba and within a 10 minute walk of Plaza Calderon and the Cathedral Nueva. Our room had floor to ceiling windows on one side with amazing views of the rivers and the hills beyond. The staff at... More 

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Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2015

Hotel Victoria was once a proud family residence located on the river, that has been carefully transformed to fine luxury standards; boasting 20-years of re-construction with hand-picked architectural details and decor. Daniel Dúran V. is the truly kind and bi-lingual (Spanish/English) hotel manager, who is a well-respected Master Chef that oversees both on-site fine-dining experiences and general business operations. He... More 

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durandaniel, Guest Relations Manager at Hotel Victoria, responded to this review
Google Translation

Estimada AlishaBee Muchas gracias por sus increíbles comentarios. Nos pone muy contentos saber que disfrutó de nuestra ubicación y los... More 

Tonsberg, Norway
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2015

Nice building, well placed in Calle Larga. Had great, spacy room with terrace (one floor up from reception). Great view across the river. Friendly and helpful staff. The restaurant on the property is very good. Happy and satesfied with our two night stay.

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Top Contributor
53 reviews 53 reviews
46 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 24, 2015

The Hotel Victoria is in a great location and is in a beautiful old building above the river but what really sets it apart is the incredibly friendly and helpful staff. Organising laundry, greeting us whenever we entered the hotel or delivering us the chocolate of the day - nothing was a problem.

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Daniel D, Director de Recepción at Hotel Victoria, responded to this review

Dear Mrs. Fiona Helping you in everything was a real pleasure. Thank you for your words. they inspires us to be working with the major kindliness. Have a nice day Regards Grupo Santa Ana: Hotel Victoria, Restaurante El Jardín and Posada Ingapirca More 

Toronto, Canada
Top Contributor
86 reviews 86 reviews
44 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 24, 2015

We had told our tour operator, Imagine Latin America, we liked to stay in funky boutique hotels ideally located in the old part of town and this hotel certainly met our specifications. It is a five minute walk from the “Centro Historico” and is one minute away from a great outdoor café which is the epicentre of Cuenca nightlife from... More 

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Daniel D, Director de Recepción at Hotel Victoria, responded to this review

Dear Mr. Adam Your words are so nice, Thank you very much for your input. remember that Hotel Victoria is not only a Hotel but it is your house. Regards. Grupo Santa Ana: Hotel Vcitoria, Restaurante El Jardín and Posada Ingapirca More 

Dwyran, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 27, 2015 via mobile

We were pleasantly surprised on arrival as we had not up graded from the "basic" hotel offered by our travel company. We had a big room overlooking the street which could have been noisy but wasn't. The bath and shower controls needed explanation but that was quickly supplied with a smile! Breakfast service was a little slow but it gave... More 

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Daniel D, Director de Recepción at Hotel Victoria, responded to this review

Thank you, flatters us your comment. We are here to serve " "We are grateful for the time to share your opinion after your stay at our hotel has been taken. We appreciate your comments, they will allow us to continue improving day by day. Also, we are proud that our valued hotel for a special housing and meet your... More 

Vancouver
Top Contributor
91 reviews 91 reviews
33 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed February 26, 2015

My wife and I visited Cuenca and stayed here a few nights. Rich in charm, wood with welcoming staff. Also liked the location close to downtown Quito. Unfortunately there was lots of noise at night from the local area clubs and Mardi Gras.

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durandaniel, Director de Recepción at Hotel Victoria, responded to this review

Thank you for your feedbak, your opinion is very important for us. Well, it is very dificult the situation with some bars which is a little bit annoying. Fortunately, they are gonig to move becasue these is a cultural area and the local goverment is trying to re locate them. Next time you come, you will realize the difference with... More 

Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 17, 2015

The hotel is centrally located, walking distance to almost everything on historical Cuenca and safe. It is boutique so they can accommodate pretty much anything for you! The rooms are comfortable and if you are lucky like us, you get the suite with the private patio where you can enjoy the city views, feel the breeze and hear the river.... More 

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Daniel D, Director de Recepción at Hotel Victoria, responded to this review
Google Translation

Estimados Gracias, nos halaga su comentario. Estamos para servirte. Agradecemos por haberse tomado el tiempo de compartir su opinión tras... More 

Vancouver, British Columbia, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2015

The location is great and on top of it our room (facing south) even had a fantastic view of the river banks and the city landscape. The staff are very professional and helpful. We had a great experience here and will remember it for a long time. All the front desk staff have a very good command of English. It... More 

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Daniel D, Director de Recepción at Hotel Victoria, responded to this review
Google Translation

Estimado Sr. Zapeti Que gusto saber de usted, nos causa una emoción grata que usted nos de un valioso comentario.... More 

Quito, Ecuador
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2015

I have only positive things to say about the wonderful Hotel Victoria! All of the rooms and main areas were very clean and beautifully decorated. My partner and I were beaming once we stepped into our room. We enjoyed a 2-night stay in a suite on the second floor, featuring an entrance room with a large vanity, a nice bathroom... More 

Was this review helpful? Yes 1
Daniel D, Director de Recepción at Hotel Victoria, responded to this review
Google Translation

Estimada Lexi Gracias, nos halaga tu comentario. Estamos para servirte. “Agradecemos por haberse tomado el tiempo de compartir su opinión... More 

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