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Mansion Alcazar Boutique Hotel

Travelers' Choice award winner
3.5 of 5
Hotel website
Simon Bolivar 12-55 y Tarqui, Cuenca 0000, Ecuador
Mansion Alcazar Boutique Hotel
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Ranked #2 of 53 Hotels in Cuenca
A recent review
5 of 5 stars Reviewed April 1, 2015
Maria Teresa A Norwich, United Kingdom
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222 Reviews from our TripAdvisor Community

Traveler rating
    174
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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There are newer reviews for Mansion Alcazar Boutique Hotel
See the most recent reviews
Norwich, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 1, 2015

This hotel has very nice communal spaces, garden, rooms and breakfast, yet what makes it particularly special its the great service and attention with which the staff help customers. They make you feel at home all the time. Highly recommended.

Was this review helpful? Yes
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear guest, Thank you for writting this amazing review. Your successfull experience is our best reward. It will be our pleasure to welcome you once again. Warm regards, Daniela M. More 

Salinas, Ecuador
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 25, 2015

Every thing about this Boutique Hotel is perfect. The location is great, the suites are heavenly, the food is 3 star Michelin, the staff could not be better. The hotel itself is a picture perfect gem. We were there for a wedding the hotel did a wonderful job with the dinners, the drinks, the appetizers. The entire evening event was... More 

Was this review helpful? Yes
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, Thank you for this outstanding review. Your sucessfull experience is our best reward. I hope to serve you in a near future. Best regards, Daniela M. More 

minnesota
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 16, 2015

Whether you dine in the gardens or prefer the "glass garden room" you will savor the experience of superior service and beautifully presented and tasty food. Don't rush. And make sure to have the basil ice cream...,

Was this review helpful? Yes 2
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear guest, Thank you for sharing your possitive review. Your comment makes all of us glow with pride. At Casa Alonso our Gourmet Restaurant as well as at Mansión Alcázar, every detail is important for us in order to give to our guests the best experience. We hope to have the privilege of welcoming you again. Warm regards, Daniela More 

Portland, Maine
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 12, 2015

I can't say enough good things about Mansion Alcazar. The setting in a beautiful garden filled with birds, spacious well appointed rooms, well trained helpful staff all set around a historical building. The restaurant continues the elegance with wonderful meals and service. This hotel deserves an award of excellence. Also the best hotel we stayed in in Ecuador.

Was this review helpful? Yes 1
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear guest, Thank you for choosing Hotel Boutique Mansión Alcázar and our Gourmet Restaurant Casa Alonso, during your recent visit to Cuenca and for your kind review. We really appreciate your comments. We look forward to welcoming you back in a near future. Best regards, Daniela More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 23, 2015

The service it's great and a very nice historical atmosphere !!!!!!! The food its great and the location it's ideal to walk to all the city attractions.!!!!! In addition I should add that is very safe, they will even park your car for you !!!!!!

Was this review helpful? Yes 1
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear guest, We sincerely appreciate your kind words. Your satisfaction is our best reward. We hope to serve you in a near future. Best regards, Daniela M. More 

Montreal
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed February 10, 2015

This was a treat just to be given a tour of this lovely restored home in the historical center of Cuenca. The garden houses a variety of flowers and birds. The meals are served in a lovely, glass-enclosed gazebo. We returned later in the day for dinner, which was nicely prepared with lovely service. My friend had fish and I... More 

Was this review helpful? Yes
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, Thank you for choosing our gourmet restaurant "Casa Alonso" We are glad you enjoyed your meal and the visit to Mansión Alcázar. We look forward to seeing you on your next trip to Cuenca. Best regards, Daniela M. More 

Munich, Germany
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 8, 2015

When we arrived at this hotel right in the center of beautiful Cuenca we have been very positively surprised. Definitely the best hotel we have stayed in Ecuador. We were lucky to book a "Garden suite" and really felt great in this spacious and very comfortable room. The first evening we have tried the restaurant and decided to eat there... More 

Was this review helpful? Yes
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear guest, Thank you for sharing this comment of Mansión Alcázar and Casa Alonso Restaurant. I hope we will have the privilege of welcoming you back again in a near future. Best regards, Daniela M. More 

London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 29, 2015

This is a beautiful old hotel in an excellent location. With a fountain in the central courtyard it has a restful, peaceful feel about it. True, the rooms are small as they are invariably in city centre hotels but they are well appointed. The level of service is second to none. Staff are attentive and anticipate your needs. We were... More 

Was this review helpful? Yes
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of Hotel Boutique Mansión Alcázar. I am glad to hear that you enjoyed different aspects of the Hotel, as the staff, the restaurant and the fountain which is a replica of the one in Carondelet, the Presidental Palace in Quito. About the rooms, in the colonial house we... More 

Teaneck, New Jersey
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 27, 2015

If you get a chance to go, Cuenca is a wonderful and safe city to walk around and have lunch in the gardens of the hotel to enjoy the hummingbirds flitting around.The ceviche is wonderful and is a nice sized portion. The hotel is centrally located for walking and seeing the area.

Was this review helpful? Yes
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, We appreciate your feedback. It sounds like you took advantage of our prime location and a had a lovely time in the city and in the hotel. We hope to have the opportunity to host you again in the near future. Best Regards, Daniela M. More 

Rio de Janeiro, RJ
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 22, 2015

A luxury boutique hotel in an old mansion with a typical architecture of Andalusia, carefully remastered, with a discrete, friendly and efficient service. Perfect location near all the main attractions of the city. Very good restaurant.

Was this review helpful? Yes 1
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear guest, We would like to thank you for your kind review. Our main objective is to meet the needs of our guests. Please feel welcome any time you come back to Cuenca. Best regards. Daniela M. More 

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