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Mansion Alcazar Boutique Hotel

Travelers' Choice award winner
3.5 of 5
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Simon Bolivar 12-55 y Tarqui, Cuenca 0000, Ecuador
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Mansion Alcazar Boutique Hotel
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Ranked #3 of 53 Hotels in Cuenca
A recent review
4 of 5 stars reviewed 1 week ago
Go55 Sydney, Australia
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226 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
Level Contributor
202 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed 1 week ago

Staying here gives you an opportunity to see what the great homes in this city were like - it is built around a beautiful courtyard and furnished with wonderful antiques. We stayed two nights here to give us an opportunity to explore Cuenca. The location is good - you can walk to really all areas of the old town. We... More 

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Karachi, Pakistan
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Mansion has a great ambiance. I had made a reservation and told them it was my wedding anniversary, when we got there, our table was showered with rose petals and the staff all wished us the best. The food was very good and reasonably priced, they also have an excellent wine list.

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Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, Thank you for this amazing review of Casa Alonso Gourmet Restaurant. We are so glad you celebrated such an important event as your anniversary is, with us. We wish the best and we hope to have the opportunity to serve you in a near future. Warm regards, Daniela More 

Oxford, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Cuenca is a lovely city and this hotel matches it! The location makes it easy to wander into the city on your own It is a boutique hotel in an old property and is owned by a local. The attention to detail in the design and furnishings is first class. We only had breakfast which was very enjoyable. There is... More 

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Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear guest, Thank you for sharing your experience at Mansión Alcázar. We are so glad you had such a good time in Cuenca and at the Hotel. It will be our pleasure to welcome you once again. Warm regards, Daniela M. More 

Canberra, Australia
Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Our room faced the inner courtyard with fountain and antiques. Very comfortable room and the ambience of the courtyard was amazing. Dining room had views to the garden and the food was excellent. The wine seemed a little expensive.

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Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at Mansión Alcázar. We hope to serve you again in a near future. Best regards, Daniela M More 

Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 7, 2015

omg, this is a great incredible place to stay in, you gonna love all their buildings, everything is like you are in somewhere else in earth, they check up all the little details since you made the reservation, over there I suggest to you a lot Maritza, she is the supervisor of everything is more than fine.... then all the... More 

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Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, It is an honor to know our work has been well done. Our commitment is to provide the best service day a day. Thank you for choosing Mansión Alcázar. We hope to welcome you back for another great stay. My best, Daniela M More 

Sydney, Australia
Level Contributor
127 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed May 25, 2015

The Mansion Alcazar is one of our favourite hotels during our month-long South American trip. This is one of the few hotels where there is no hesitation to award fie stars! The Hotel This boutique hotel was once a mansion during the turn of the century, and was converted in to a luxury hotel. It is fabulously exquisite! The restoration... More 

Was this review helpful? Yes 2
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, Thank you for your outstanding review and fantastic feedback of the details of our Hotel. I will be sure to share your wonderful remarks with our staff, they are the best incentive we can receive. I look forward to welcome you back for another great experience in the city and at Mansión Alcázar. Best regards, Daniela M. More 

Maarssen, The Netherlands
Level Contributor
120 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed May 24, 2015

We stayed 3 nights in Mansion Alcazar, which is located in a traditional building in one of the main streets of Cuenca. Although in the center of the city, the moment you enter the hotel, it is very peaceful and quiet. The old building is elegantly decorated and furnished, with a lounge in the covered patio (lots of roses!). On... More 

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Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, For us to know that you enjoyed your staying at Mansión Alcázar, is the best incentive we can receive. Thank you for your kind words. We hope to have the opportunity to serve you in your next visit to Cuenca. My best, Daniela M More 

Nottingham, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 26, 2015

The hotel is housed in an old colonial house in the centre of Cuenca. The location couldn't be better. There's also an amazing garden in the rear complete with humming birds. There was a good choice for breakfast and service was good in all areas. On our first morning there were several business people, that is - rather than tourists... More 

Was this review helpful? Yes 1
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, We are delighted you enjoyed visiting Mansión Alcázar. Thank you for sharing this positive review. The Hotel hostes Tourists and Business People as well. It depends on the time of the year that we have more Tourists than Business People and vice versa. I hope we will have the privilege to serve you once again. Best regards, Daniela... More 

Cambridge, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 25, 2015

Stayed 3 nights and had a wonderful experience right from the moment we arrived till we left. Front desk staff are friendly and welcoming. everyone from the maids to kitchen/serving staff make you feel like you are their top priority. Dinner was very nice, and breakfast every day was standard fare but fresh and good start for your day. The... More 

Was this review helpful? Yes 1
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear guest, Thank you for sharing your experience at Mansión Alcázar. I am glad to know that you liked the different aspects of the Hotel. About the soundproofing we are so sorry, it is an antique colonial house and we are making some restorations to make improvements on this aspect. It will be our pleasure to welcome you once again.... More 

Sarasota, Florida
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 12, 2015

The hotel was sold out so we went for special dinner. This is completely upscale. We ate in the glass enclosed dining room and with the service and the quality we easily could have been in NYC or London or Paris. The food was superb from chef's creation before the appetizer to the desserts and the service was impeccable. Simply... More 

Was this review helpful? Yes 1
Sandra G, Public Relations Manager at Mansion Alcazar Boutique Hotel, responded to this review

Dear Guest, Thank you for choosing Mansión Alcázar for this special occasion. Your comment makes all the staff, glow with pride. All of us had a great time making sure your experience was the best!! Hoping to have the opportunity to serve you again. My best, Daniela M. More 

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