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All 49 Cuenca hotels

El Dorado Hotel

3.0 of 5 Hotel   |   Gran Colombia 7-87 y Luis Cordero, Cuenca, Ecuador
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79%
Ranked #18 of 49 Hotels in Cuenca
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
GGSS83 Guayaquil, Ecuador
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88 reviews from our community

Traveler rating
    31
    38
    11
    5
    3
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16
23
7
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Guayaquil, Ecuador
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked for 2 nights in late july. The hotel is 1 block from Cuenca's main square. The room is midsize, with a kingbed and a big full bathroom. Their own restaurant is next to the lobby, which has very nice dishes, and serves a very interesting buffet. It has private parking and valet. The staff is very helpful and... More

Was this review helpful? Yes 1
hdorado, Gerente at El Dorado Hotel, responded to this review

Dear GGSS83, Thank you very much for sharing your experience at El Dorado Hotel in TripAdvisor. I am so pleased to know that you enjoyed the location and the services that the hotel provides, our team is devoted to do anything in order to meet or exceed our guest´s expectations, I am glad to know that you felt this. Once... More

Jakarta, Indonesia
Top Contributor
53 reviews 53 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 24, 2014

El dorado is a modern hotel and very comfortable hotel, very well located in the main street of Cuenca, one block from the main square. The rooms are clean and the bed is very comfortable. Has a very good buffet breakfast and offers free transfer to the airport. It may not have the "charm" of the hotels located in old... More

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hdorado, Gerente at El Dorado Hotel, responded to this review

Dear Sergio F, Thank you very much for sharing your expedience at El Dorado Hotel. I am so pleased to know that you found the hotel comfortable and that you enjoyed our strategic location and the service provided by our team, I will share your comments with them. Once again, thank you for your comments and hope to have you... More

Laguna Beach, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 13, 2014

This hotel has been a proven winner time and time again for me and my friends. Over the years I have stayed there 4 or 5 times . I have never been disappointed. For the money this hotel is not only a great find but situated right in the heart of Cuenca and central to all shopping and within steps... More

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hdorado, Gerente at El Dorado Hotel, responded to this review

Dear d n, Thank you for your comments. It is so gratifying to know that the quality of our products and service have met your expectations over the time, I will immediately share your comments with the rest of our team. Once again, thank you for staying with us and hope to see you really soon. Sincerely yours, Ing. Pedro... More

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 24, 2014

Do not stay at this hotel! The accommodation is adequate but with a constant smell of petrol in the corridors. Yes, it is centrally sited, but my main complaint concerns the restaurant. We were in a party of 23 traveling with Thomas Cook, who were superb,and I would have no hesitation in recommending them as a travel company. However, as... More

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hdorado, Gerente at El Dorado Hotel, responded to this review

Dear RichardWynne, I would like to personally apologize on behalf of the entire team of El Dorado Hotel and Goda Restaurant & Bar for your dreadful experience; I completely understand your frustration and that is why I feel so ashamed about what happened. I do feel compelled to present to you a detailed explanation of what happened exactly during that... More

Boynton Beach, Florida
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 4, 2014

Excellent location, super friendly and knowledgeable staff, great rooms, comfortable beds and a more than generous breakfast. We could not have been happier with this hotel. Their rates were comparable with the totally unsatisfactory San Juan we checked out of early, and the quality of rooms and ammenties were VASTLY superior.

Was this review helpful? Yes 1
hdorado, Gerente at El Dorado Hotel, responded to this review

Dear sugarlessfred, Thank you very much for sharing your delightful comments about our hotel with other travelers around the world. It is so important for us to know that you enjoyed our excellent location but what is more pleasing is that our modern and minimalistic decor, rooms, breakfast and our service was up to your expectations, I will immediately share... More

Cuenca, Ecuador
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 26, 2013

We recently attended a large Christmas Party at the Hotel El Dorado. The management and staff more than adequately handled our group. The food and beverage was outstanding. Can't wait until our next party there. Plan your next gathering here and you will not be disappointed.

Was this review helpful? Yes 1
hdorado, Gerente at El Dorado Hotel, responded to this review

Dear Karl2010, Thank you for posting your comments about our hotel so that other travelers can read them. On behalf of the entire staff of El Dorado Hotel, we would like to wish you a happy new year, we are so pleased to know that you had an outstanding experience during your Christmas Party, it´s our job and we love... More

cornwall
Top Contributor
72 reviews 72 reviews
55 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed December 11, 2013

Our room 117 had a small terrace overlooking the street there was some traffic noise but not enough to disturb our nights sleep shower was good and plenty of lotions provided we found the staff were very pleasant and helpful the hotel is in a very good position for visiting the town centre It would help if you could speak... More

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hdorado, Gerente at El Dorado Hotel, responded to this review

Dear cornishdragon2, Thank you for sharing your experience at El Dorado Hotel with other travelers around the world, let me wish you on behalf of our entire staff a happy new year. It is so fulfilling for us to know that you took advantage of our perfect location and enjoyed the quality of our rooms, the food served and specially... More

London, United Kingdom
Top Contributor
84 reviews 84 reviews
34 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 21, 2013

We loved Cuenca and this hotel is in a good location just a short walk away from the main historical centre. The hotel itself is a bit lacking in character however the rooms are very clean and comfortable. Extremely comfortable bed and pillows. Food service was a little haphazard however the cuisine was extremely good. Young manager is very hands-on... More

Was this review helpful? Yes 1
hdorado, Gerente at El Dorado Hotel, responded to this review

Dear TheWilkosUK, Thank you for sharing your experience in our hotel with other travelers. I am so pleased to know that you enjoyed the strategic location of our hotel and the quality of our rooms and cousine. Our entire staff is extremely guest oriented and our daily mission is to meet or exceed our guest expectations, we will certainly keep... More

Okotoks Alberta Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2013

I would highly recommend this as a place to stay if you have never been to Cuenca before..The rooms were clean and very tidy. Staff above normal. Price was great although other places were cheaper. They provide English speaking staff ,very curtiouis, The breakfast at no charge was second to none all I can say was I was greatly impressed.... More

Was this review helpful? Yes 3
hdorado, Gerente at El Dorado Hotel, responded to this review

Dear Royrs, Thank you for posting your comments regarding your experience with us and specially for recommending our hotel as that first choice to stay in Cuenca. I am so pleased to know that our rooms, breakfast and the service provided by our staff was up to your expectations, I will immediately let them know about this. For all of... More

Guayaquil
Top Contributor
50 reviews 50 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 21, 2013

First of all, manage your expectations, and this is hotel will be an "average" experience for you. It's not a business hotel in a major city, so the Internet connection is OK. Nothing special. The hotel is old, but it's been recently updated. The rooms were very clean, and I think the bed was probably the most comfortable I've ever... More

Was this review helpful? Yes 2
hdorado, Gerente at El Dorado Hotel, responded to this review

Dear alanisinecuador, Thank you for sharing your comments with other travelers. I am very glad to know that you enjoyed our location and the beds in our rooms, the reason is that all our rooms have been equipped with luxury pillow top memory foam mattresses that provide our guests with an incredible level of comfort. In deed the hotel was... More

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Additional Information about El Dorado Hotel

Address: Gran Colombia 7-87 y Luis Cordero, Cuenca, Ecuador
Location: Ecuador > Azuay Province > Cuenca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — El Dorado Hotel 3*
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Also Known As:
El Dorado Cuenca

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