We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 48 Cuenca hotels

Hotel Santa Lucia

4.0 of 5 Hotel   |   Presidente Borrero 8-44 y Mariscal Sucre, Cuenca, Ecuador
Hotel website
Hotel amenities
Offers & Announcements
Package Deal
Save Saved
You added Hotel Santa Lucia to your Saves list
Hotel Santa Lucia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
87%
Ranked #6 of 48 hotels in Cuenca
A recent review
5 of 5 stars reviewed 4 days ago
Dar M Austin, Texas
  • Reviews (190)
  • Photos (77)
  • Amenities
  • Room tips (41)
  • Location
  • More
Write a Review

190 people have reviewed this hotel

Traveler rating
    108
    58
    13
    8
    3
See reviews for
46
87
11
9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Wonderful old boutique hotel with modern upgrades. Helpful, friendly staff, willing to meet all requests. Good location, neat bar, excellent breakfasts. Within walking distance of most of the major cultural and historical sights.

Was this review helpful? Yes
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our bar and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio Vintimilla More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights as part of a package (with Journey Latin America) in May. Our large room was right at the top of this somewhat grand boutique hotel. Ideally placed in town with lots to see close by. As previous reviewers have stated the service is impeccable and all the staff extremely courteous and helpful. On our... More

Was this review helpful? Yes
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Denise, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our rooms and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio Vintimilla More

Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in a room upstairs on a street with a King Bed. We had "an upstairs" inside our room with two additional single beds (so would be good for people traveling with children).. We didn't use that space, with just the two of us. The room was very elegant and quaint, plenty of room inside. We had a big... More

Was this review helpful? Yes
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our location and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio Vintimilla More

Idaho
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2014

My wife and I spent 4 nights at the Santa Lucia. It was a wonderful experience, as was Cuenca itself. The Santa Lucia is a 1st class hotel with impeccable service, comfortable accommodations and one of the finest restaurants in the city. Just walking into the luxurious lobby (a garden courtyard that houses the restaurant) sets you at ease. The... More

Was this review helpful? Yes
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our buffet breakfast and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio... More

Miami, Fl
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 12, 2014

Recently stayed 2 nights at this small hotel and found it to be an excellent hotel in almost every respect. It also had, surprisingly enough an excellent restaurant where we found business people from the area eating lunch. The room was very large (2 floors) with modern facilities, balcony, and the most comfortable king I can remember having in a... More

Was this review helpful? Yes
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our buffet breakfast and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio... More

Singapore, Singapore
Top Contributor
57 reviews 57 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 6, 2014

I stayed two nights during my recent trip to Cuenca and I am glad I chose this property; it was definitely excellent in every way: Location - 1 block from the main square, and within walking distance to every attraction in the city Service - exemplary and attentive staff who were always ready to help Rooms - simply delightful; clean... More

Was this review helpful? Yes
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed! Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio Vintimilla More

Hong Kong, China
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 26, 2014

We only had one night at Santa Lucia but it proved the perfect base as we explored the beautiful and beguiling city of Cuenca. Our room was high ceilinged, featuring an unexpected mezzanine above with two single beds, decorated and furnished throughout in keeping with the hotel's historic status. The hotel shared area ceilings are particularly impressive and add to... More

Was this review helpful? Yes
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our buffet breakfast and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio... More

Gainesville, Florida
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2014

Hotel Santa Lucia is located in the historic area of Cuenca, Ecuador near the main square. It is a restored mansion and is beautiful. The rooms are very comfortable. The dining excellent and the staff was friendly and helpful. I would stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our restaurants and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio Vintimilla More

Labelle, Quebec, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2014

It is impossible to be the ideal boutique hotel in my book, without offering 4 characteristics. It has to be cute as a button, offer great dining, be well situated and reek with ambiance. Hotel Santa Lucia has it all! This another of Cuenca "grand mansion" hotels, a great family town house, preserved and enhanced, the central traditional courtyard has... More

Was this review helpful? Yes 1
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our hotel and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio Vintimilla More

San Salvador, El Salvador
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 14, 2014

Friendly Staff, rooms (ask for one upstairs not facing the main street), perfect location and the food was also great - loved it! Authentic decore and relaxing atmosphere Try the bar/lounge which is really cool and the italian cafe which had a great risotto menu Great value too!

Was this review helpful? Yes 1
CornelioV, Director General at Hotel Santa Lucia, responded to this review

Dear Guest, Thank you very much for sharing your experiences at Santa Lucia Hotel with other travelers. I am very glad to know that your expectations were surpassed with our italian restaurant and that you enjoyed the service provided by our staff. Once again, thank you for staying with us and I hope to see you soon. Sincerely yours, Cornelio... More

Owners: What's your side of the story?
If you own or manage Hotel Santa Lucia, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Santa Lucia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santa Lucia

Address: Presidente Borrero 8-44 y Mariscal Sucre, Cuenca, Ecuador
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Lucia 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Tingo, BookingOdigeoWL, Despegar.com and Otel so you can book your Hotel Santa Lucia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Santa Lucia Hotel

77 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Dining (11)
Viewed
Room/suite (11)
Viewed
Hotel & grounds (11)
Viewed
Family/play areas (1)
Viewed
Bathroom (4)
Viewed
View from room (1)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (3)

Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#3 Family Hotel in Cuenca #3 Luxury Hotel in Cuenca #5 Romantic Hotel in Cuenca
Hotel Class
Official Description (provided by the hotel)
Beautiful colonial hotel located in the center of Cuenca. Just two street blocks from the central park, it has twenty exquisite decorated rooms. Each room is different from each other and they have all the comfort of a modern style room. Inside the hotel there are two restaurants considered two of the best restaurants of the city. The first one is named Bacus Caf., and it serves a modern Ecuadorian cuisine Nouve style. The second one is a Trattoria named Novecento. It is considered the best Trattoria of the whole country. ... more   less 
Number of rooms
20

See which rooms travelers prefer