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Hotel Inca Real

General Torres 8-40 | Enter Sucre & Bolivar, Cuenca, Ecuador
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Hotel Inca Real
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Hotel Inca Real
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62 reviews from our community

Traveler rating
    24
    20
    11
    2
    5
See reviews for
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3
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
1 review
5 of 5 stars Reviewed March 11, 2015

My mother and I stayed at this beautiful hotel and received excellent service from everyone at the hotel. The staff is warm and extremely helpful and the location is perfect--walking distance to downtown and other areas of interest. The rooms were spacious and clean, the breakfast was delicious and the restaurant was fantastic! Our experience was so pleasant and it... More 

Was this review helpful? Yes
pablo1984, Director General at Hotel Inca Real, responded to this review

Dear Jane We are glad to know that your stay at the Inca Real Hotel was satisfactory. Hope your nice memories of Ecuador and Cuenca will make you come again very soon. More 

Bonaventure, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2015

Spent 3 nights at the Inca Real. Excellent service, staff (especially Maria Agusta) is extremely pleasant and helpful. Huge breakfast included. Small downside: floors very squeaky. A bigger downside: there was no wifi in our room.

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pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, Thanks for sharing your experience. Hotel Inca Real at the moment is in restoration and maintenance. Apologize for the issue of sound floor . We hope your next visit to this all sorted Regards, More 

New Berlin, Wisconsin
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2015

Rooms and windows face a very nice inner courtyard so they are quiet. Omelets made to order, fruit, etc. for breakfast is included. Great location close to main plaza. Lighting in bathrooms could be better but overall it's a nice, clean, quiet, lovely place.

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pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, A pleasure to hear from you and to know that your stay was totally successful. For Hotel Inca Real to share experiences with our customers is part of the quality of service in order to improve it. We hope your visit again in the near future Regards, More 

Edmonton, Canada
Top Contributor
173 reviews 173 reviews
38 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed February 12, 2015 via mobile

I have stayed here 9 times and it keeps on getting better. The owners have done a wonderful job improving this old hacienda style hotel. Rooms are small but comfortable, there is a beautiful lobby which is a great place to pass time. Very nice bar, Tapas are available plus full meals. Close to cathedral and market. Desk staff fluent... More 

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pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, It is a pleasure to know that your experience was positive in Hotel Inca Real. Day by day we seek to improve the quality of service so you breakfast as you take the best memories . We hope you visit us again in the near future. Best regards, More 

Royal Oak, Michigan
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 21, 2015

This ended up being the best of all the places I stayed in Ecuador. When you enter it's like being transported to a different time-there's a beautiful courtyard, plants and the whole thing is just very atmospheric. Concierge is extremely helpful! Rooms are very comfortable. Good hot shower, tv. Wifi best in lobby. Breakfast is in the lovely courtyard, standard... More 

Was this review helpful? Yes 1
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, Thanks for your comment. For Hotel Inca Real is satisfying to know that your stay was your total satisfaction. We hope your next visit in the near future Best Regards More 

Top Contributor
65 reviews 65 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 30, 2014

We stayed here over Christmas as a 'treat' and we were a tad disappointed with it. The reception staff who were working were great: they were helpful, polite and friendly. The other staff we came across, at breakfast for example, clearly didn't want to be there. In fact, one of the night porters went AWOL, leaving some of the other... More 

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pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, Thanks for your experience comment. So sorry to hear about the breakfast inconvenience. We'll take care about it. We hope you enjoy your stay. Have a nice year and hope your visit again very soon. Regards, More 

Machala, Ecuador
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2014

After a lifetime of working in the travel and hospitality industries, having stayed in hotels and resorts of varying quality throughout the world, I'm rarely surprised. The Hotel Inca Real in Cuenca, Ecuador is one of those rare gems where my expectations were greatly acceded. Our room was spacious, clean, well appointed, quiet and looked out into a courtyard. The... More 

Was this review helpful? Yes 2
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear Mr. Irish Rove We are very grateful with your comment. Your opinion encourages us to continue improving our services. Best regards, More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed August 16, 2014

As I read the other reviews of this hotel, I was glad my first night was quiet quiet. The second night was eitherway like hell. At 5 o'clock in the morning they started playing choir music at the reception/breakfast buffet (i don't know why??) and a lot of tourists had to leave with all the noise they had. I don't... More 

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pablo1984, Public Relations Manager at Hotel Inca Real, responded to this review

Dear Guest, Thank you for staying at the Hotel Inca Real and for taking the time to provide your feedback. Your complaint regarding noise is being given its fullest attention. We apologise for any issues that you may have had during your visit. Kind Regards, Hotel Inca Real More 

Saint Augustine, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 3, 2014

The Inca Real is in the center of the city. I found it to be an excellent location. Although it is somewhat old, I found it to be quaint and interesting, especially the courtyard in the middle of the building. It was clean and the breakfast was good. My room, a double, was large and the bathroom was also good... More 

Was this review helpful? Yes 2
pablo1984, Public Relations Manager at Hotel Inca Real, responded to this review

Dear Guest, Thank you for taking the time to write your review of our hotel, your comments are very much valued. We are very glad that you had a great experience and we really appreciate your good comments regarding our XIX century architecture and privilege location in the heart of Old Town Cuenca. We take our guest your suggestions seriously,... More 

Philadelphia, USA
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2014 via mobile

If in Ecuador DO NOT miss Cuenca. What a Paris or Madrid like city. Stay in the Hotel Inca Real. Very Spanish architecture. Terrific location near the central square. Only thing is that the breakfast has fewer items. That may be better and discourages overeating.

Was this review helpful? Yes 1
pablo1984, Public Relations Manager at Hotel Inca Real, responded to this review

Dear Guest, Thank you for sharing your positive review of the Hotel Inca Real. We are very happy to know that you enjoy your stay at the hotel and our city. I want you to know that I've made note of all of your remarks, so as to better improve our service in the future. Thank you again for choosing... More 

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