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Hotel Inca Real

General Torres 8-40 | Enter Sucre & Bolivar, Cuenca, Ecuador
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Hotel Inca Real
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69 Reviews from our TripAdvisor Community

Traveler rating
    26
    25
    11
    2
    5
See reviews for
9
29
3
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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London, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfectly reasonable room albeit a bit tired, and I was in a smallish single,though others in the group had larger rooms. Good location close to the central square and cathedrals. Particularly enjoyed meal in restaurant with its Spanish emphasis and a good paella if rebooked and for special days. They say 24 hours notice and only on Sunday's, but you... More 

Was this review helpful? Yes
Georgia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I joined a friend, got a tour of the hotel and had dinner in the table areas in the lobby. Excellent service and good food, beautifully styled surroundings in old Cuenca Colonial Mansion. Lovely place, convenient location.

Was this review helpful? Yes
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear , Thanks for sharing with us a comment so valuable to Hotel Inca Real know what our customers think in this case you . It is a pleasure to know that the food and atmosphere were your total satisfaction It is truly inspiring . Thanks again, Best regards, More 

Toronto, Canada
1 review
5 of 5 stars Reviewed March 11, 2015

My mother and I stayed at this beautiful hotel and received excellent service from everyone at the hotel. The staff is warm and extremely helpful and the location is perfect--walking distance to downtown and other areas of interest. The rooms were spacious and clean, the breakfast was delicious and the restaurant was fantastic! Our experience was so pleasant and it... More 

Was this review helpful? Yes
pablo1984, Director General at Hotel Inca Real, responded to this review

Dear Jane We are glad to know that your stay at the Inca Real Hotel was satisfactory. Hope your nice memories of Ecuador and Cuenca will make you come again very soon. More 

Bonaventure, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 2, 2015

Spent 3 nights at the Inca Real. Excellent service, staff (especially Maria Agusta) is extremely pleasant and helpful. Huge breakfast included. Small downside: floors very squeaky. A bigger downside: there was no wifi in our room.

Was this review helpful? Yes
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, Thanks for sharing your experience. Hotel Inca Real at the moment is in restoration and maintenance. Apologize for the issue of sound floor . We hope your next visit to this all sorted Regards, More 

New Berlin, Wisconsin
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 15, 2015

Rooms and windows face a very nice inner courtyard so they are quiet. Omelets made to order, fruit, etc. for breakfast is included. Great location close to main plaza. Lighting in bathrooms could be better but overall it's a nice, clean, quiet, lovely place.

Was this review helpful? Yes
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, A pleasure to hear from you and to know that your stay was totally successful. For Hotel Inca Real to share experiences with our customers is part of the quality of service in order to improve it. We hope your visit again in the near future Regards, More 

Edmonton, Canada
Level Contributor
179 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed February 12, 2015 via mobile

I have stayed here 9 times and it keeps on getting better. The owners have done a wonderful job improving this old hacienda style hotel. Rooms are small but comfortable, there is a beautiful lobby which is a great place to pass time. Very nice bar, Tapas are available plus full meals. Close to cathedral and market. Desk staff fluent... More 

Was this review helpful? Yes
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, It is a pleasure to know that your experience was positive in Hotel Inca Real. Day by day we seek to improve the quality of service so you breakfast as you take the best memories . We hope you visit us again in the near future. Best regards, More 

Royal Oak, Michigan
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed January 21, 2015

This ended up being the best of all the places I stayed in Ecuador. When you enter it's like being transported to a different time-there's a beautiful courtyard, plants and the whole thing is just very atmospheric. Concierge is extremely helpful! Rooms are very comfortable. Good hot shower, tv. Wifi best in lobby. Breakfast is in the lovely courtyard, standard... More 

Was this review helpful? Yes 1
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, Thanks for your comment. For Hotel Inca Real is satisfying to know that your stay was your total satisfaction. We hope your next visit in the near future Best Regards More 

Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed December 30, 2014

We stayed here over Christmas as a 'treat' and we were a tad disappointed with it. The reception staff who were working were great: they were helpful, polite and friendly. The other staff we came across, at breakfast for example, clearly didn't want to be there. In fact, one of the night porters went AWOL, leaving some of the other... More 

Was this review helpful? Yes
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear, Thanks for your experience comment. So sorry to hear about the breakfast inconvenience. We'll take care about it. We hope you enjoy your stay. Have a nice year and hope your visit again very soon. Regards, More 

Machala, Ecuador
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 20, 2014

After a lifetime of working in the travel and hospitality industries, having stayed in hotels and resorts of varying quality throughout the world, I'm rarely surprised. The Hotel Inca Real in Cuenca, Ecuador is one of those rare gems where my expectations were greatly acceded. Our room was spacious, clean, well appointed, quiet and looked out into a courtyard. The... More 

Was this review helpful? Yes 2
pablo1984, Director Comercial at Hotel Inca Real, responded to this review

Dear Mr. Irish Rove We are very grateful with your comment. Your opinion encourages us to continue improving our services. Best regards, More 

Level Contributor
3 reviews
3 of 5 stars Reviewed August 16, 2014

As I read the other reviews of this hotel, I was glad my first night was quiet quiet. The second night was eitherway like hell. At 5 o'clock in the morning they started playing choir music at the reception/breakfast buffet (i don't know why??) and a lot of tourists had to leave with all the noise they had. I don't... More 

Was this review helpful? Yes
pablo1984, Public Relations Manager at Hotel Inca Real, responded to this review

Dear Guest, Thank you for staying at the Hotel Inca Real and for taking the time to provide your feedback. Your complaint regarding noise is being given its fullest attention. We apologise for any issues that you may have had during your visit. Kind Regards, Hotel Inca Real More 

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