We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Casa San Rafael

Travelers' Choice award winner
Hotel website
Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
Offers & Announcements
$21 off room rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Casa San Rafael
Professional photos View all
Browse nearby
Casa San Rafael
Write a Review

281 reviews from our community

Traveler rating
    231
    39
    7
    4
    0
See reviews for
61
103
32
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (281)
  • Mar-May only
    (72)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (88)
All months
Halifax, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The hotel décor is lovely and the amenities and service excellent. The bed was large and comfortable and the bathroom excellent with toiletries and a hot, refreshing shower. The staff couldn't have been more friendly and helpful.

Was this review helpful? Yes
Holmfirth, United Kingdom
Top Contributor
113 reviews 113 reviews
19 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Cuenca is a delightful old city. Its buildings from the colonial era or of the colonial style make it what it is. How delightful, then, to be able to stay in one of these gems close to the centre of the main sights. Casa San Rafael is such a place, a five-minute walk from the main square and the cathedrals.... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights. The hotel is situated right in the city center, the boutique hotel its lovely. The entire staff was nothing but helpful and made our time in Cuenca unforgettable. I would definitely recommend this hotel to everyone.

Was this review helpful? Yes
Sydney, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights.... I am a bit torn in rating this place as it's got so many positives. Great service /decor /location /breakfast... But after driving a long way from Quito we were booked into one of the rooms 207 at the back of the hotel. The room was tiny, and I mean TINY, no windows and the... More 

Was this review helpful? Yes
Colorado
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This little boutique hotel looks very unassuming from the outside (and nothing like the photo on the web site) but once inside the lobby it's really charming. The decor is like a cross between a tea parlor and an old church - but in a very tasteful, lovely way. The staff was very helpful and made us feel very welcome.... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The staff could not have done anything more to make our stay at their hotel and our time in Cuenca. The presentation was immaculate. Breakfast was very comprehensive. The location was in the old part of town and well placed to tour the sights of the city.

Was this review helpful? Yes
San Felipe, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This small hotel was a perfect blend of charm and service. It was like finding a small jewel in a beautiful city of 600,000 plus people. No need for a car because the lovely historic part of Cuenca was within walking distance for shopping, sight seeing and dining. If you were not aware of where you really were it felt... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Mentor, Ohio
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 13, 2015

The staff could not be more accommodating and were super polite. The hotel is very nicely decorated and had a lot of warm homey touches and made you feel like you were at home. The decor was a nice touch over the cold feeling of many new and modern brick and steel hotels. The breakfast was not a buffet and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Cotacachi, Ecuador
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2015

A Charming place. The staff were wonderful ... and helped me with my Spanish. Got us taxis when needed. The desayunos (breakfasts) were elegant, beautifully served. The house is a 110 year old former private house, decorated with "arte religioso". Our room and bed were perfect. The central common court was furnished comfortably, and we loved sitting out there for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
New York City, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 9, 2015

Wonderful little inn. As many have said before its in a great location for shopping and dining. We couldn't do much exploring as it was the beginning of our trip and it was mostly meant to spend with family but I did see many brochures handy by reception. The staff was always very helpful and the breakfast included was really,... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

70 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (67)
Viewed
Hotel & grounds (20)
Viewed
Bathroom (1)
Viewed
Room/suite (4)
Viewed
Dining (6)
Viewed
View from room (6)
Viewed
Family/play areas (1)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (3)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (1)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities