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Casa San Rafael

Travelers' Choice award winner
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Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
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Casa San Rafael
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Casa San Rafael
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261 reviews from our community

Traveler rating
    216
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    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed four nights in this hotel in the historic area of Cuenca. We were able to walk to the riverfront area, the main square and many restaurants. Airport only 10 minutes from the hotel. Good breakfasts each morning and free coffee and tea all day. Staff were very helpful with calling taxis, recommending places to eat and reconfirming flights. Staff... More 

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel was lovely. The staff was very helpful and polite. The breakfasts that we had each morning were delicious and everything was clean and spotless. We will definitely stay at Casa San Rafael if we are ever in Cuenca again.

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Columbia, South Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Charming former mansion just blocks from Catedral Nueva. Perfect staff, most speak English. Fresh made breakfast served and varied daily. Staff arranged taxi and referred safe ride to Guayaquil. Very convenient location, though inner city so bring earplugs.

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Hartford, Connecticut
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We fell in love the moment we walked in the door. I had corresponded quite a bit with the staff before we arrived and found them to be every bit as courteous and helpful as I expected. The property itself is charming...details like the keys and other artifacts were delightful. The location couldn't be better for exploring the city...which we... More 

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Mississauga, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at this stunning boutique, beautifully decorated, absolutely spotless, the staff were very professional and helpful. Overall, we had such a great experience while staying at this magnificent place. Will come back for sure. I would also, like to mentioned the excellent service provided by the taxi driver Marcos Sacaquirin, (Phone # 0959790093) who drove us... More 

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Bocas del Toro
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This colonial boutique hotel is just stunning. It has been beautifully restored, so when you step in, you feel like you have gone back a couple of centuries. It has plenty of natural light, it is absolutely spotless, very comfortable beds and pillows (firm beds but comfy). Breakfast is yummy and the service if friendly and useful. Casa San Rafael... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Not much of a talker but this place is worth reviewing. Good and simple breakfast is included. Very professional and helpful staff. It's in a quiet part of town but close enough to walk pretty much anywhere you need to be.

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Rio de Janeiro, RJ
Top Contributor
75 reviews 75 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very nice Hostel in Cuenca. Clean, well located, beautiful and charming. Rooms are big. Bathroom small but all handy, with a good shower. Breakfast simple but good. Staff very helpful. I would stay there again without doubt.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Spotlessly clean, English speaking, warm, friendly and helpful staff, beautiful plants and fresh flowers throughout, gorgeous murals on the walls, wonderful breakfast, great shower, nice location. What else can I say? Oh, complimentary coffee and tea all day into the evening. We loved that. Our hotel of choice now for trips to Cuenca.

Was this review helpful? Yes 1
New York City, New York
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 19, 2015

my parents and I stayed two nights hers and we really loved it. The hotel decor is very tasteful, rooms are clean and also nice decorated. Showers are the best, probably the best in whole Ecuador, always hot water and nice pressure. Breakfast are well thought out, fresh and delicious, especially the Cuenca bread. Besides, the customer service is the... More 

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Was this review helpful? Yes 1
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