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Casa San Rafael

3.5 of 5 Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
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Casa San Rafael
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Casa San Rafael
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213 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dallas, Texas
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was wonderful at this hotel, the value was good and the included breakfast was fine. The wi-fi was a bit spotty, but generally fine. The only downside is that it is on a corner in the historical district and there was a fair amount of street noise (houses in Cuenca generally don't have air conditioning or heating because... More

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Rijswijk, The Netherlands
Top Contributor
65 reviews 65 reviews
34 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in Casa San Rafael for 4 nights, of which the first in room 207, small, well-equipped but without windows. Luckily we could move to room 207 which has windows, and a balcony. We had a very nice and comfy stay, the hotel is breathtakingly beautiful and the staff is incredibly friendly and helpful. The location is absolutelybperfect. Everything... More

Was this review helpful? Yes 1
Top Contributor
55 reviews 55 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I think this is a good hotel, but I'm a little surprised it ranked so high among all the hotels in Cuenca. The room we had, 302, was quite small for two adults and two children. You may want to try to get one of the rooms on the second floor, because they have windows to the street. This room... More

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1 review
5 of 5 stars Reviewed 5 weeks ago

I was amazed at the service and the coziness of the place. Everybody is so friendly and the owner in seconds becomes like a very old friend. He was so friendly and we would stay talking hours. The place takes you back 4 centuries to the colonial era. I highly recommend it!

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Montreal, Quebec, Canada
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 15, 2014

I stayed in Casa San Rafael with my husband and daughter 3 nights in Sep 2014. The hotel is well maintained charming colonial building. Our room on the upper floor had no view of the city but no street noise either. The staff was very kind and helpful. Room was clean. Overall, this is a very good hotel, perfectly located:... More

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West Palm Beach, Florida
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 15, 2014

We just again visited Casa San Rafael for the second time and will reconfirm this to be one of the "warmest" hotels we can imagine. Set in a beautiful villa in the historic center of Cuenca, you could not ask for a better location. The warmth is generated by the incredibly attentive family and staff that manage and run this... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed September 9, 2014

Everyone knows that the climate in Cuenca is cooler than in other places in Ecuador and we were aware of this when we chose to visit in August. However, we did not expect that there would be no heating at all in the hotel!!! Only choose to stay here in August if the idea of sleeping without heating in temperatures... More

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5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 5, 2014

I can't recommend this hotel simply because of the noise. If you are on a room that faces the street, you will feel every horn, every engine. An interior room feels every sound, very clearly, floating up from the reception and dining area. I don't think I'm an overly sensitive sleeper, but maybe others will perceive the noise differently. For... More

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Alexandria, Virginia
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 25, 2014

I've traveled a lot in Latin America and this was probably the nicest place I've ever stayed. You feel like you've been transported into a Spanish colonial mansion. Great location, beautiful hotel, great breakfast. The staff is also very helpful at setting up activities, such as a trip to the Inca ruins nearby (which is a must-do, by the way).

Was this review helpful? Yes 1
Escondido, California
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 13, 2014

Rafael and his entire family made our stay the highlight of our Ecuador trip! Stayed for a week and by week's end they had pretty much adopted us as family. All the good stuff folks are saying on Tripadvisor is true !!

Was this review helpful? Yes 1
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Additional Information about Casa San Rafael

Address: Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa San Rafael 3.5*
Number of rooms: 13
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