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All 48 Cuenca hotels

Casa San Rafael

3.5 of 5 Hotel   |   Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
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Casa San Rafael
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Ranked #1 of 48 hotels in Cuenca
A recent review
5 of 5 stars reviewed 1 week ago
Nathan W Alexandria, Virginia
  • Reviews (196)
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196 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Alexandria, Virginia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I've traveled a lot in Latin America and this was probably the nicest place I've ever stayed. You feel like you've been transported into a Spanish colonial mansion. Great location, beautiful hotel, great breakfast. The staff is also very helpful at setting up activities, such as a trip to the Inca ruins nearby (which is a must-do, by the way).

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Escondido, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Rafael and his entire family made our stay the highlight of our Ecuador trip! Stayed for a week and by week's end they had pretty much adopted us as family. All the good stuff folks are saying on Tripadvisor is true !!

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San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My friends and I spent 3 nights in Cuenca and were so glad we did so at Casa San Rafael. First off, this is not your typical modernized, chic and sterile hotel. There is a lot of character and charm to this hotel and it is also extremely well run and very clean. In addition, the staff is extremely knowledgeable,... More

Was this review helpful? Yes 1
Eugene, OR
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2014

Our 4-night stat at Casa San Rafael was truly wonderful. The entire family that runs this hotel is extremely attentive to all the details in comfort, cleanliness and helpfulness...very classy operation and staying there feels like staying with your very favorite aunt with, perhaps, a better breakfast than your aunt would make! :) We will gladly return at our earliest... More

Was this review helpful? Yes 1
3 reviews 3 reviews
4 of 5 stars Reviewed July 16, 2014

This place is very cozy and perfectly clean. All people were so friendly and helpful. Breakfast was delicious and fresh!!! It's located close to the airport, restaurants, and other attractions in downtown Cuenca.

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5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 15, 2014

We stayed 3 nights, our room was perfectly clean and functional with a rooftop view. It was a great location in Cuenca - easy walk to everywhere and safe in the evenings. The staff were just superb. They spoke great english and were so helpful - we felt like we were family. Thanks for a lovely stay

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New York City, New York
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

That boutique hotel is a lovely place in the center of Cuenca. You will feel home the very first moment you get there. The staff is extremely helpful and friendly. Rooms are cute and clean. Balcony with a nice few to the streets of the old town. And it's really quiet too. Perfect spot for a short or long stay... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2014

The owners and staff always went out of their way to be friendly and helpful, and they all had warm smiles. The hotel was tastefully decorated and clean. The room, linen, and towels were also clean. English was spoken by the owners and staff. Highly recommend this hotel.

Was this review helpful? Yes 1
Cuenca, Ecuador
Top Contributor
92 reviews 92 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 29, 2014

One of the most beautiful places I have every stayed - Casa San Rafael was an exquisite example of the old Spanish colonial grand homes, turned into a hotel. With hand-painted frescoes on the walls, antiques everywhere and convenient and central location, it is a gem! Breakfast (and a good one!!! of fruit, yogurt, fresh fruit juice and eggs and... More

Was this review helpful? Yes 1
Stafford, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2014

wonderful hotel; the best among the 7 hotels we stayed on this trip through costa rica, panama, colombia and ecuador; right in the center of old town Cuenca - easy walking distance to many points of interest; staff very polite and the owner a very kind gentleman; after we had forgotten to take back our American Express card to pay... More

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Additional Information about Casa San Rafael

Address: Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa San Rafael 3.5*
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Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Airport Transportation
Hotel Style
#1 Business Hotel in Cuenca #1 Family Hotel in Cuenca #5 Romantic Hotel in Cuenca
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Official Description (provided by the hotel)
Casa San Rafael is the brainchild of a Cuencan family, that invites you to share the special warmth manifested in every corner of a charming heritage house of Cuenca, staffed by the extended family of the owners. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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