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All 48 Cuenca hotels

Casa San Rafael

3.5 of 5 Hotel   |   Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
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Casa San Rafael
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Ranked #1 of 48 hotels in Cuenca
A recent review
4 of 5 stars reviewed 6 days ago
quitenio .
  • Reviews (186)
  • Photos (48)
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  • Room tips (35)
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186 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

This place is very cozy and perfectly clean. All people were so friendly and helpful. Breakfast was delicious and fresh!!! It's located close to the airport, restaurants, and other attractions in downtown Cuenca.

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5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed 3 nights, our room was perfectly clean and functional with a rooftop view. It was a great location in Cuenca - easy walk to everywhere and safe in the evenings. The staff were just superb. They spoke great english and were so helpful - we felt like we were family. Thanks for a lovely stay

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New York City, New York
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

That boutique hotel is a lovely place in the center of Cuenca. You will feel home the very first moment you get there. The staff is extremely helpful and friendly. Rooms are cute and clean. Balcony with a nice few to the streets of the old town. And it's really quiet too. Perfect spot for a short or long stay... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The owners and staff always went out of their way to be friendly and helpful, and they all had warm smiles. The hotel was tastefully decorated and clean. The room, linen, and towels were also clean. English was spoken by the owners and staff. Highly recommend this hotel.

Was this review helpful? Yes 1
Cuenca, Ecuador
Top Contributor
89 reviews 89 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the most beautiful places I have every stayed - Casa San Rafael was an exquisite example of the old Spanish colonial grand homes, turned into a hotel. With hand-painted frescoes on the walls, antiques everywhere and convenient and central location, it is a gem! Breakfast (and a good one!!! of fruit, yogurt, fresh fruit juice and eggs and... More

Was this review helpful? Yes 1
Stafford, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

wonderful hotel; the best among the 7 hotels we stayed on this trip through costa rica, panama, colombia and ecuador; right in the center of old town Cuenca - easy walking distance to many points of interest; staff very polite and the owner a very kind gentleman; after we had forgotten to take back our American Express card to pay... More

Was this review helpful? Yes 2
Grand Prairie, TX
12 reviews 12 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 30, 2014

Well located nice hotel. Service is amazing. You are in the heart of downtown Cuenca The hotel doesn't have a restaurant but there are may choices around including the restaurant Tiestos that is a must visit in Cuenca...a little expensive (the restaurant) but quite an experience

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

So happy with our stay at casa San Rafael! Such a charming hotel with very friendly staff and a fantastic breakfast. Hotel is in very original style with a lovely indoor courtyard to eat breakfast. Only slight downside is noise from the road but I expect this to be common across Cuenca. Would 100 percent come back!

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Atlanta, Georgia
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 25, 2014

Casa San Rafael is welcoming, beautiful, and quaint. The staff is some of the friendliest I've ever met - endlessly patient with questions, excited to help and make recommendations, and kind as the day is long. The hotel itself is beautiful - each room is a little different, but all beautifully appointed. The breakfasts are good and filling and the... More

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Washington, Georgia
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 20, 2014

We had many, many questions for the hotel staff, and they were always patient and friendly. Their recommendations for activities and restaurants were always spot-on. The hotel, itself, is in an historic old building with a charming central courtyard that has been topped with glass. The rooms are pretty, and the bathrooms modern. There are mahogany floors throughout, and nice... More

Was this review helpful? Yes 1
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Additional Information about Casa San Rafael

Address: Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa San Rafael 3.5*
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48 photos of this hotel

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View from room (5)
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Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Airport Transportation
Hotel Style
#1 Family Hotel in Cuenca #1 Business Hotel in Cuenca #4 Romantic Hotel in Cuenca
Hotel Class
Official Description (provided by the hotel)
Casa San Rafael is the brainchild of a Cuencan family, that invites you to share the special warmth manifested in every corner of a charming heritage house of Cuenca, staffed by the extended family of the owners. ... more   less 
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