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Hotel Los Balcones

Travelers' Choice award winner
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Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
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Hotel Los Balcones
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Hotel Los Balcones
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269 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Guayaquil
Top Contributor
63 reviews 63 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

How did this hotel get rated so high by TripAdvisor? I live in Ecuador, so I travel frequently to Cuenca, and I know that there are many other hotels that provide a better experience for the same cost or maybe a little more. The noise level in the hotel--other guests, employees, and noise from the street--doesn't make for a good... More 

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Spokane, Washington
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This charming hotel with 15 rooms offered a most friendly and hospitable staff who spoke English well. The breakfast was delicious with made to order eggs. The rooms are large and spacious. The restaurant had marvelous selections.

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Cape Cod, Massachusetts
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Charming hotel with a very pleasant, helpful staff. Our room was small but comfortable, with a sitting area right outside our door. We enjoyed a decious dinner of fresh fish and shrimp in the dining room.. We would return.

Review collected in partnership with this hotel

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Vancouver,B.C.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

not the best spot in Quenca lots of pollution with several bus routs going right by your room and right into it.The maids did very little,the shower was only 5 ft. 10inches high and i am 6ft.3in. u figure it out.we went to get toilet paper at 7am and there was nobody at the front desk and no answer on... More 

Review collected in partnership with this hotel

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Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Hotel Los Balcones, was absolutely best experience while traveling in Ecuador for 27 days; February 2015. I can't say enough good things about the charm and warmth of this beautiful Hotel and outstanding staff; that never ceased to amaze me. Actually , I stayed here twice in February; traveling to Vilcabamba and returning to stay another night and pick... More 

Was this review helpful? Yes 1
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Donna. In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador More 

Tirana, Albania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well located hotel with lovely rooms and very nice service. A nice place to visit the old Cuenca and also a good place to organize the short visits around. Beautiful trip in Inga Pirga was assisted by the very helpful Hotel staff.

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HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again.... More 

Brooklyn, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a very beautiful hotel with a great location in the heart of Cuenca. Our room was very nice, had a great view. Friendly and helpful staff, and a great value! Would certainly return. Exceeded expectations.

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HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador More 

Louisville
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Los Balcones is a lovely old home transformed into a well appointed, comfortable small hotel in Cuenca. The service is excellent, the included breakfast tasty and hearty. We enjoyed the hotel's restaurant where we enjoyed some of the best meals that we had in Ecuador. We were four friends traveling together who had just returned from the Galapagos. While there... More 

Was this review helpful? Yes 1
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again.... More 

Beaver, PA
Top Contributor
64 reviews 64 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 13, 2015

After my flight from Quito was delayed for nine hours, and my tour company had no one meet me at the airport, I took a cab to this hotel...and immediately felt taken care of. The staff was just superb - friendly, helpful, accommodating, understanding. They went out of their way to reestablish my tour details. They got me to my... More 

Was this review helpful? Yes 1
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Michael. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2015

Staffed almost exclusively by handsome young men, and one or two spoke some English. They put us on the 3rd floor, but on observing my husband's cane and limp, moved us down a floor to a corner balcony above the people of Cuenca going about their day! Close to Mercado 9 de Octubre. Luxury shower and memory foam beds with... More 

Was this review helpful? Yes
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest. In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador More 

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