We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Los Balcones

Travelers' Choice award winner
Hotel website
Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Los Balcones
Professional photos View all
Browse nearby
Hotel Los Balcones
Write a Review

278 reviews from our community

Traveler rating
    205
    52
    15
    1
    5
See reviews for
62
109
33
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (278)
  • Mar-May only
    (89)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (87)
All months
Quito, Ecuador
1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and I spent several days at this hotel over the New Year weekend in 2015. The gentlemen running the hotel went out of their way to be of service providing excellent food and beverage coupled with friendly, willing service. Of special note: When departing very early in the morning to return to Quito, I inadvertently left my credit... More 

Was this review helpful? Yes
Madrid, Spain
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Quiet place, very good location, lovely 'patio', excellent restaurant and exquisite service. Really good place to stay. Hotel tranquilo, buena ubicación, patio encantador, restaurante excelente (y nada caro) y servicio fabuloso.

Was this review helpful? Yes
Guayaquil
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is just a few blocks from the Cathedral and various markets - an ideal location. This was actually our first trip away with our 10-month old son and we were very grateful for the excellent and comprehensive service. The people, Paulo and Henry especailly, were incredibly friendly and the level of service was first-rate...they were ery helpful with... More 

Was this review helpful? Yes
St. Petersburg, Florida
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We couldn't imagine staying anywhere else in Cuenca! Located a couple of blocks from the main square, its location is perfect. Johnathan at the front desk was superb and actually took us to Cajas National Park. The rooms are smallish but so romantic. We wouldn't eat breakfast there-- walk a couple of blocks to cafe Austria -- but we did... More 

Was this review helpful? Yes
Salt Lake City, Utah
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Your hotel came through for me when a prepaid booking fell through that was confirmed . Thank you for giving a me GREAT room (#10) and being such a helpful resource. I loved the location and the Staff were wonderful too. Your chef's octopus salad is the best ever. Keep up the good work.Your Wi-Fi was the 1ST place that... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Calgary
Contributor
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Many of the great things said about this hotel are true. But it is on the fringe of the downtown area with a number of decrepit properties nearby. (kitty-corner is a building that looks as though it was bombed. Two skinny dogs barked from two and three story cat-walks on that site and made me wonder whether anyone lived there... More 

Was this review helpful? Yes
Guayaquil
Top Contributor
66 reviews 66 reviews
38 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

How did this hotel get rated so high by TripAdvisor? I live in Ecuador, so I travel frequently to Cuenca, and I know that there are many other hotels that provide a better experience for the same cost or maybe a little more. The noise level in the hotel--other guests, employees, and noise from the street--doesn't make for a good... More 

Was this review helpful? Yes 1
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review
Google Translation

Estimada Huésped. . Quisiera agradecerle su valoración incluida en nuestro cuestionario. lamentamos que la logística de la habitación no haya... More 

Spokane, Washington
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This charming hotel with 15 rooms offered a most friendly and hospitable staff who spoke English well. The breakfast was delicious with made to order eggs. The rooms are large and spacious. The restaurant had marvelous selections.

Was this review helpful? Yes
Cape Cod, Massachusetts
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Charming hotel with a very pleasant, helpful staff. Our room was small but comfortable, with a sitting area right outside our door. We enjoyed a decious dinner of fresh fish and shrimp in the dining room.. We would return.

Review collected in partnership with this hotel

Was this review helpful? Yes
Vancouver,B.C.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

not the best spot in Quenca lots of pollution with several bus routs going right by your room and right into it.The maids did very little,the shower was only 5 ft. 10inches high and i am 6ft.3in. u figure it out.we went to get toilet paper at 7am and there was nobody at the front desk and no answer on... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

136 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (94)
Viewed
Hotel & grounds (22)
Viewed
View from room (8)
Viewed
Room/suite (18)
Viewed
Dining (15)
Viewed
Bathroom (3)
Viewed
Family/play areas (3)
Viewed
Other (25)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Room/suite (14)
Viewed
Dining (6)
Viewed
Hotel & grounds (6)
Viewed
Family/play areas (8)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question