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Hotel San Juan

3.5 of 5 Calle General Torres 9-59 y Gran Colombia, Cuenca, Ecuador
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Hotel San Juan
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59 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Top Contributor
217 reviews 217 reviews
53 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed October 19, 2014

We were allocated a room at the rear, which overlooked the garden, rooftops and a vacant plot. It was a very large room with two king size beds, it had decent furniture, but no safe. We mentioned this at Reception and one was delivered to our room, with no instructions. The bathroom had a bath with spa (which was very... More 

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SanJuanHotels, Gerente at Hotel San Juan, responded to this review

Dear Guest. I am very sorry to read that your expirence in our hotel was not of your full satisfaction. we are going to check if there is anything we can do about the noise in the bathrooms. About the breakfast, we took care of the problem, the color of the eggs it is because the very high temperature of... More 

Breda, The Netherlands
17 reviews 17 reviews
6 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed February 23, 2014

We stayed here for 4 nights and from here you can explore Cuenca the best. Its in the middle of the centre, and not far from many things to visit. The hotel has very nice rooms, breakfast is very good and the staff is super friendly!

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SanJuanHotels, Gerente at Hotel San Juan, responded to this review
Google Translation

Gracias Estimado Mr. FrankBastiaansen, para nosotros un privilegio el haber sido parte de su elección en estadía de nuestra hermosa... More 

Boynton Beach, Florida
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 4, 2014

We stayed in the Presidential Suite. This was not a suite, nor was it Presidential. The sound insulation is almost non existant, and we could hear the slightest conversations from the foyer, door bells at midnight as well as breakfast preparations at 6 pm. We checked out two days into our one week booking. My wife, left behind two garments.... More 

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Romeo M, Gerente at Hotel San Juan, responded to this review

Dear Guest. I have read all of your comment and it makes me really sad to know that we didnt archive what we always do, a quality service. I have talk to the mades and also with the front desk to ensure that this wont happend again. I am very sorry thta you and your wife had sucha a bad... More 

Ilkley, United Kingdom
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2013

We stayed in the San Juan for two nights in December . Very welcoming, spotlessly clean , and with all the facilities a first class should have. Generous public areas mean the hotel never feels crowded. Close to the main square and to all the city centre restaurants. Breakfasts have a wide choice . The room we were given was... More 

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Cumming, Georgia, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2013

This is THE Hotel you're going to want to book. I was at another Hotel for the first 2 days of my trip. Once I walked past the San Juan Hotel and recognized it as one of the options when I was pre-booking the trip... I went inside and did a double take. THIS is the place we need to... More 

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Toronto, Canada
Top Contributor
458 reviews 458 reviews
61 hotel reviews
354 helpful votes 354 helpful votes
4 of 5 stars Reviewed September 27, 2013

This hotel is very conveniently situated in a fairly busy street within an 8-minute walk to the Cathedral. The furnishings are elaborate but somewhat dowdy. The rooms are spacious and comfortable, and we were fortunate to have a back room ensuring quietness for sleeping, although the view is unattractive. Actually, the back courtyard is like a cloister, with a grassy... More 

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Panama City, Panama
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2013

We were very pleased with our 2 nights in the San Juan hotel. Staff was extremely friendly and helpful, our room was huge, and the many social areas/ patios were very nicely decorated. And all of that for a more than reasonable price!

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Grass Valley, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 30, 2013

Nice old world hotel within a quarter mile to excellent restaurants,main square,shopping,and old cathedrals. Nice size room and plenty of hot water. The staff recommended a couple of local restaurants that turned out to be excellent. Only sort of negative was our late night flight was cancelled and we tried to check back in around 1:30 in the morning and... More 

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Jaco, Costa Rica
Top Contributor
70 reviews 70 reviews
24 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 12, 2013

Just walking through the doors tells you that you made the right decision. All the public areas are beautifully decorated, the staff I encountered spoke enough English to make things easy. It's always good to know a little of the language for the country you're visiting also!! My friend and I rented a room with two double beds. Large, nicely... More 

Was this review helpful? Yes 1
Durango, Colorado
1 review
5 of 5 stars Reviewed March 8, 2013

The hotel's location is a big plus in every way. The staff welcomed us to the point we felt like family, catering to our every want and need. The cost is very reasonable for a luxury hotel. Rooms are spacious, clean and well appointed. We will return and HIGHLY recommend staying at the San Juan Hotel.

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Additional Information about Hotel San Juan

Address: Calle General Torres 9-59 y Gran Colombia, Cuenca, Ecuador
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel San Juan 3.5*
Number of rooms: 25
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Hotel Style:
#5 Business Hotel in Cuenca

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