We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 48 Cuenca hotels

Hotel San Juan

Calle General Torres 9-59 y Gran Colombia, Cuenca, Ecuador
Hotel website
Hotel amenities
Offers & Announcements
$60 (USD)
Save Saved
You added Hotel San Juan to your Saves list
Hotel San Juan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
89%
Ranked #10 of 48 hotels in Cuenca
A recent review
5 of 5 stars Reviewed February 23, 2014
FrankBastiaansen Breda, The Netherlands
  • Reviews (49)
  • Photos (51)
  • Amenities
  • Q&A
  • Room tips (13)
  • Location
  • More
Write a Review

49 people have reviewed this hotel

Traveler rating
    35
    9
    2
    1
    2
See reviews for
10
19
5
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Breda, The Netherlands
Contributor
17 reviews 17 reviews
6 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed February 23, 2014

We stayed here for 4 nights and from here you can explore Cuenca the best. Its in the middle of the centre, and not far from many things to visit. The hotel has very nice rooms, breakfast is very good and the staff is super friendly!

Was this review helpful? Yes
SanJuanHotels, Gerente at Hotel San Juan, responded to this review
Google Translation

Gracias Estimado Mr. FrankBastiaansen, para nosotros un privilegio el haber sido parte de su elección en estadía de nuestra hermosa... More

Boynton Beach, Florida
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 4, 2014

We stayed in the Presidential Suite. This was not a suite, nor was it Presidential. The sound insulation is almost non existant, and we could hear the slightest conversations from the foyer, door bells at midnight as well as breakfast preparations at 6 pm. We checked out two days into our one week booking. My wife, left behind two garments.... More

Was this review helpful? Yes
Romeo M, Gerente at Hotel San Juan, responded to this review

Dear Guest. I have read all of your comment and it makes me really sad to know that we didnt archive what we always do, a quality service. I have talk to the mades and also with the front desk to ensure that this wont happend again. I am very sorry thta you and your wife had sucha a bad... More

Ilkley, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2013

We stayed in the San Juan for two nights in December . Very welcoming, spotlessly clean , and with all the facilities a first class should have. Generous public areas mean the hotel never feels crowded. Close to the main square and to all the city centre restaurants. Breakfasts have a wide choice . The room we were given was... More

Was this review helpful? Yes
Cumming, Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

This is THE Hotel you're going to want to book. I was at another Hotel for the first 2 days of my trip. Once I walked past the San Juan Hotel and recognized it as one of the options when I was pre-booking the trip... I went inside and did a double take. THIS is the place we need to... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
354 reviews 354 reviews
46 hotel reviews
279 helpful votes 279 helpful votes
4 of 5 stars Reviewed September 27, 2013

This hotel is very conveniently situated in a fairly busy street within an 8-minute walk to the Cathedral. The furnishings are elaborate but somewhat dowdy. The rooms are spacious and comfortable, and we were fortunate to have a back room ensuring quietness for sleeping, although the view is unattractive. Actually, the back courtyard is like a cloister, with a grassy... More

Was this review helpful? Yes
Panama City, Panama
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2013

We were very pleased with our 2 nights in the San Juan hotel. Staff was extremely friendly and helpful, our room was huge, and the many social areas/ patios were very nicely decorated. And all of that for a more than reasonable price!

Was this review helpful? Yes
Grass Valley, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2013

Nice old world hotel within a quarter mile to excellent restaurants,main square,shopping,and old cathedrals. Nice size room and plenty of hot water. The staff recommended a couple of local restaurants that turned out to be excellent. Only sort of negative was our late night flight was cancelled and we tried to check back in around 1:30 in the morning and... More

Was this review helpful? Yes
Jaco, Costa Rica
Top Contributor
63 reviews 63 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 12, 2013

Just walking through the doors tells you that you made the right decision. All the public areas are beautifully decorated, the staff I encountered spoke enough English to make things easy. It's always good to know a little of the language for the country you're visiting also!! My friend and I rented a room with two double beds. Large, nicely... More

Was this review helpful? Yes 1
Durango, Colorado
1 review
5 of 5 stars Reviewed March 8, 2013

The hotel's location is a big plus in every way. The staff welcomed us to the point we felt like family, catering to our every want and need. The cost is very reasonable for a luxury hotel. Rooms are spacious, clean and well appointed. We will return and HIGHLY recommend staying at the San Juan Hotel.

Was this review helpful? Yes
Denver, Colorado
1 review
5 of 5 stars Reviewed February 12, 2013

The San Juan in Cuenca is a jem. The hotel is decorated in even the smallest places in a fine Ecuardian style. Rooms are large, beds great, and baths excellant. The staff is the best part, always ready to help and very proffesional. Well located. I have now stayed here twice.

Was this review helpful? Yes
SanJuanHotels, Director de Relaciones Públicas at Hotel San Juan, responded to this review

Dear Robert H, Thank you so much for sharing your comments about San Juan Hotel. We are very happy to know you like the decor and location of our Hotel. We have also shared your comments with our hotel staff and we will be honored to have you stay with us again. We are happy to be your home in... More

Owners: What's your side of the story?
If you own or manage Hotel San Juan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel San Juan

Address: Calle General Torres 9-59 y Gran Colombia, Cuenca, Ecuador
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz and BookingOdigeoWL so you can book your Hotel San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

51 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (33)
Viewed
Room/suite (10)
Viewed
Dining (3)
Viewed
Hotel & grounds (9)
Viewed
Bathroom (2)
Viewed
View from room (1)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Room/suite (3)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Family/play areas (1)
Viewed
Other (13)

Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Official Description (provided by the hotel)
San Juan Hotel is conveniently located, only 7 minutes from the Airport in the historic town of Cuenca. It is a large historic home converted to a luxury Hotel with a charming environment offering the pleasure of resting in old colonial style. ... more   less 
Number of rooms
25

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer