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Hotel Santa Monica

Sucre 680 y Borrero, Cuenca, Ecuador
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39 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (39)
  • Mar-May only
    (8)
  • Jun-Aug only
    (5)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (16)
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Cuenca
2 reviews
5 of 5 stars Reviewed May 26, 2015

As others have said the hotel is just 2 blocks away from the center of the historic area. The staff is very helpful in suggested places to see, restaurants for dining. And, the price is very competitive.

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Massachusetts
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 7, 2015

This hotel is right in the middle of everything: short walking distance to restaurants, cathedrals, markets, shops, you name it. We stayed for 6 nights during Jan/Feb at would go back in a heartbeat. We chose a room with balcony overlooking the street. There was a little street noise in the morning and evening, but fine at night. The free... More 

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SANTA MONICA H, Gerente at Hotel Santa Monica, responded to this review

Thanks for visit Hotel Santa Monica, we hope see you soon in your next trip to Cuenca. More 

Calgary, Canada
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 6, 2015

I was with a large group on a mission and stayed with them at this hotel. The room facing the street was super noisy found it hard to get a good night sleep and I'm a sound sleeper. The Wifi was absolutely the pits our room was across the hall from the wifi hub but couldn't get a good connection... More 

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SANTA MONICA H, Gerente at Hotel Santa Monica, responded to this review
Google Translation

Estimado Cliente: nos da mucho pena que usted haya tenido problemas en nuestro hotel, nos hubiera gustado saber ese momento,... More 

Jakarta
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

Very nice hotel, nice location and good personnel. Hotel was located one block away from the Parque Calderon, in the heart of colonial Cuenca so It was very convenient, we could walk every place and it was close to every good thing to see or do in the city. Room was big and comfy, and it included breakfast so the... More 

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SANTA MONICA H, Gerente at Hotel Santa Monica, responded to this review
Google Translation

Gracias por visitar Hotel Santa Monica, vamos a tomar muy en cuenta su sugerencia con el tema del ruido, esperamos... More 

Colorado Springs, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 13, 2014

quality aesthetics; very nice, helpful personnel; no business center at all; good breakfast included but the same buffet daily except for potato entre. Internet access is spotty and sometimes very poor/slow.

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SANTA MONICA H, Gerente at Hotel Santa Monica, responded to this review
Google Translation

Estimado Huesped: Reciba un saludo de Hotel Santa Monica, le comento que al momento hemos realizado algunos cambios y remodelaciones... More 

Portland, Oregon
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 20, 2014

We picked this hotel based on location and reviews and were quite pleased with our choice. The room was very nice, roomy and comfortable. It would be hard to beat the location. One block away is the old cathedral and Parque Calderon, and the new cathedral is just beyond that. Pretty much every attraction is within easy walking distance. The... More 

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Prague, Czech Republic
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed February 3, 2014

Though in Europe it would rank three stars only, if coming to Cuenca again we wouldn´t hesitate to choose this hotel again. Both staff members and the owner, Mrs. Monica Delgado, made our stay extremely pleasant and comfortable, giving us a helpful hand whenever we asked something, and even without asking. Our room was very clean, large and comfortable, with... More 

Was this review helpful? Yes 1
Ohio
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 23, 2013

My family and I really enjoyed our stay at the Santa Monica. The location is fantastic just one block from the city center. The rooms are large and very clean. The owner, Monica, is gracious and helpful. And the staff was outstanding. Veronica and Jaime went out of their way to help whenever they could. Stop looking this is the... More 

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Cincinnati, Ohio
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 23, 2013

Thank you Monica, Veronica, and Hame who helped make our 5 night Cuenca stay exceptional. They helped in any and every way to make our stay pleasant. Rooms are spacious, bathrooms are clean, beds are comfortable, and breakfast is nice. There is an older section in the rear under renovations. No need to look further.

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Melbourne, Australia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 7, 2013

Hotel was nicely located in the middle of Cuenca, just a block from the main Cathedral & Square, so very handy to everything. Good service from staff, who had a smattering of English together with our smattering of Spanish. The breakfast was up on the 6th Floor, & the first morning we were there, was over Easter, so by the... More 

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