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Hotel Reina Isabel

3.5 of 5 Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
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Certificate of Excellence 2014
Hotel Reina Isabel
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Hotel Reina Isabel
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327 reviews from our community

Traveler rating
    112
    157
    47
    3
    8
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40
106
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49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brazil
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

It has to be written in English instead of Portuguese, so more people would understand it. I was worried about which hotel I would choose before travelling to Quito. Please, if you permit me to say - don't worry as much as I did: choose Reina Isabel. We arrived late at night I was hosted by really gentle staff who... More 

Was this review helpful? Yes 1
Seattle, Washington
Top Contributor
68 reviews 68 reviews
42 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

wonderful staff! rooms are nice. bathrooms obviously renovated recently. and well done. standard breakfast buffet. neighborhood is all right but very close to plaza foch (in the mariscal district) between two bus lines - trole and ecovia. even though I messed up with the reservations, the manager - sabrina - did above and beyond in helping straighten out. much appreciated.

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2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here 3nights now, staff are very pleasant, room was amazing great hotel will definitely use again A****** breakfast was really nice. Nothing seemed to much trouble for the staff to do or sort for us. Thanks for a lovely few days in Quito. Regards Peter

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Kusadasi, Turkey
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I went there november 2014. Friendly people welcomed us And gaved me a king suite, the room was realy clean And staff was very friendly And profesional. Higly recommended !! I already miss quito, middle of the world was fantastic !! Thanks to everybody

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Bogota, Colombia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel Reina Isabel is what you can expect from a hotel. Satandar breakfast, standard amenities, standard service. But the nice thing is the employees, they are so kind and helpful, and this is not easy to find in Quito. Additionally the hotel is in the middle of everything. You are 3 $ away from the center by taxi.... so... More 

Was this review helpful? Yes 2
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Dear Guest, thank you so much for your nice comment about the Hotel and especially our staff. They were all really happy to hear that you enjoiyed your stay and hopefully we see you soon in Ecuador. More 

Chicago, Illinois
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has a really nice lobby, hallways, restaurant area. The hotel is clean as are the rooms. The staff is excellent. I stayed in three different rooms during my time in ecuador. The rooms are clean, but a tad outdated. In two of the rooms, no matter how I tried to avoid it, the shower leaked all over the... More 

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for your comment. It is nice to hear that you had a good stay in our hotel and indeed, at the moment we are reforming our rooms to improve the comfort for our guests. Hopefully, on a next stay in Quito, you will visit us again, to enjoy a stay in one of our reformed rooms.... More 

New Braunfels Texas
Top Contributor
66 reviews 66 reviews
10 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely hotel, huge rooms, clean and comfortable, no shortage of hot water. Full time security guard and felt very safe in the hotel. An easy walk to many of the local sties or just poking around to get a feel for local life. Included breakfast was great, especially fresh juices, fresh fruit, yogurt, eggs, breads and coffee/tea. The only downside... More 

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ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for your excellent comment. We are glad that you enjoiyed your stay at the Hotel and hopefully see you soon again in Quito. Also, we would like to inform you, that at the moment we are reforming our rooms and the windows will be replaced for Anti-Noise Windows. So in the future our clients can enjoy... More 

Puerto Vallarta, Mexico
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 18, 2014

We stayed here as part of a tour group. We were pretty happy with our rooms during the 3 times we stayed there. Especially our final two nights when we upgraded to one of the new rooms in the tower. I don't think I have ever seen a bigger hotel bathroom or a larger king size bed. And you could... More 

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for your excellent comment on Tripadvisor and we are pleased to hear that you had a great stay at the Hotel Reina Isabel. Sometimes it happens that a client leaves something behind and in that case we have an office were we leave the lost & found items. We are happy that in your case you... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

Reina Isabel was perfect for us. Right in the center of town, and easy walk (for most people probably a little long) to the historic district, short distances to the Teleferico tram, to the northern section, and the eastern part of Quito. The room was clean and comfortable, and breakfast was great. Nothing too fancy, but the staff was very... More 

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for your great comment on Tripadvisor. We would be glad to welcome you back to the Hotel Reina Isabel. More 

Denver, CO
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 9, 2014

terrific service at the hotel (thanks Juan Chung and other reception desk folks) -- if you are bothered by elevator noise do not get room X05, go for rooms with X07 or X08 which are quieter. Rooms were clean, spacious, good selection at breakfast, and I walked all over the neighborhood, though not after around 7:00 p.m. with no problems.

Was this review helpful? Yes 3
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for your excellent comment. We are glad that you enjoyed your stay at the Hotel Reina Isabel and that our reception staff made your stay very special. Also, we like to inform you that Mr. Juan Chung is one of 40 winners of the Tripadvisor Exceptional Service Award and we are very proud of him. At... More 

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Additional Information about Hotel Reina Isabel

Address: Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Reina Isabel 3.5*
Number of rooms: 100
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Also Known As:
Reina Isabel Hotel
Hotel Style:
#7 Spa Hotel in Quito
#15 Business Hotel in Quito
#20 Romantic Hotel in Quito
#21 Family Hotel in Quito

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