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Hotel Reina Isabel

3.5 of 5 Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
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Certificate of Excellence 2014
Hotel Reina Isabel
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Hotel Reina Isabel
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316 reviews from our community

Traveler rating
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    153
    45
    3
    8
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104
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Puerto Vallarta, Mexico
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here as part of a tour group. We were pretty happy with our rooms during the 3 times we stayed there. Especially our final two nights when we upgraded to one of the new rooms in the tower. I don't think I have ever seen a bigger hotel bathroom or a larger king size bed. And you could... More 

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New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Reina Isabel was perfect for us. Right in the center of town, and easy walk (for most people probably a little long) to the historic district, short distances to the Teleferico tram, to the northern section, and the eastern part of Quito. The room was clean and comfortable, and breakfast was great. Nothing too fancy, but the staff was very... More 

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Denver, CO
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

terrific service at the hotel (thanks Juan Chung and other reception desk folks) -- if you are bothered by elevator noise do not get room X05, go for rooms with X07 or X08 which are quieter. Rooms were clean, spacious, good selection at breakfast, and I walked all over the neighborhood, though not after around 7:00 p.m. with no problems.

Was this review helpful? Yes 2
San Diego, California
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 18, 2014

The Hotel Reina Isabel in Quito is a nice hotel in a good location. I stayed for 2 nights and found the rooms to be quiet, comfortable, great wifi, and a nice restaurant. I had business at several local Universities and the hotel was only a 10 minute cab ride to all of them. The rooms were very nice, I... More 

Was this review helpful? Yes 2
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Mr. Bouchard, we are glad to hear that you enjoied your stay in our Hotel and are looking forward to see you soon on your next stay in Quito. More 

Clermont, Florida
Senior Contributor
43 reviews 43 reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 9, 2014

We stayed here during our recent trip to Quito as part of an OAT package that included the Amazon basin and the Galapogas islands. In fact, we stayed here 3 times: upon arrival in Quito, upon our return from the Aamazon and finally, upon our return from the Galapogas. The rooms were spacious and the beds quite comfortable. The first... More 

Was this review helpful? Yes 2
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, we are pleased to hear that you enjoied your stay in our Hotel, especially the stay in one of our suites. As you mentioned, the Hotel finds itself in a very convenient location near the historic and the new district. Bit by bit, we are also reforming the standard rooms, especially the bathrooms, to maintain a high standard... More 

Leeds, United Kingdom
Top Contributor
72 reviews 72 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 30, 2014

Inside the Reina Isabel is a lovely hotel and we stayed there on two occasions recently for 4 consecutive nights and returned for one night after a Galapagos cruise. Rooms are very comfortable, staff are very helpful and food in the restaurant was good. The problem with this hotel is it's location in the business district of Quito when it... More 

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ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank your very much for your opinion and we are pleased to hear that you enjoied your stay in the Hotel. Actually, the hotel finds itself in a very convenient location, near the historic district and the indian market. Unfortunately, like in every big city, you should take precaution at nights and take taxis to move around the... More 

Zürich
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 25, 2014

We recently stayed twice at Reina Victoria for a couple of days. Each time, the receptionist surprised us VERY pleasantly by free upgrades (once at the new tower, and second time on the 8th floor). Overall, it turned out to be excellent value for the money. Mostly very friendly staff, nice breakfast and handy location, even though vigilance is required... More 

Was this review helpful? Yes
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, We are glad to hear that you enjoied your stay in the hotel and also that you have been lucky to receive a free upgrade to one of our suites. The whole staff always do their best to make your stay very special for you. Hope to see you soon in Quito. More 

Goulburn, Australia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 23, 2014

Located in the New Town, we stayed here for three nights over a weekend and the area was around it was virtually deserted during the day. The room and bathroom (with spa bath) were clean large and modern - only criticism is the lack of coffee making facilities (although that is not unusual in hotels of this type) and an... More 

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ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear client, we are pleased to hear that you had a great stay in the Hotel Reina Isabel. As a few clients already mentioned to us the lack of a fridge in the room, we are glad to inform you that the refrigerators will be arriving in a few weeks. The staff also likes to thank your for your comment... More 

New York City, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 22, 2014

Located in the New Town section of Quito. The area can be unsafe (particularly at night), but there was a security guard on hand every time we left the building. It eased any concerns we had about theft and security. The staff was friendly and very helpful in setting up an excursion to the Equator, calling cabs, and recommending restaurants... More 

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear client, we would like to thank you for your great comment and are glad to hear that you enjoied a nice and safe stay at the Hotel. Also, the staff likes to thank you for mentioning them and will be happy to receive you again. Maybe the next time we can offer you one of our suites, as the... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2014

Located close to Plaza Foche with very nice rooms (via booking.com) and a very friendly and supportive service. The parking space is a little tricky for pick up's but we finally managed to find a place for our car. But nevertheless - we will be back soon!

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you so much for your excellent comment, and see you soon at the Hotel Reina Isabel. More 

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Additional Information about Hotel Reina Isabel

Address: Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Reina Isabel 3.5*
Number of rooms: 100
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Also Known As:
Reina Isabel Hotel
Hotel Style:
#7 Spa Hotel in Quito
#13 Business Hotel in Quito
#20 Romantic Hotel in Quito

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