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Hotel Reina Isabel

Travelers' Choice award winner
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Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
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1 room 1 adult
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Hotel Reina Isabel
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537 Reviews from our TripAdvisor Community

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Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel has a dated look, like stepping back into the 1970's. I stayed here twice during stops in Quito. The rooms are spacious, but bland and not particularly attractive. The elevators are tricky because you need a security card to start them, they never stop even with the floor, and once the doors start to close you can lose... More 

Helpful?
Thank Jimbenben2
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Jimbenben2, thank you for you comment on Tripadvisor. We are sorry to hear that your stay has not been the unforgetable one as it should have. Here, at the Reina Isabel, every client is important to us and that is why we work hard every day to assure that everyone of our guests have a memorable holiday. Our Hotel... More 

London, United Kingdom
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

OK, so first of all I was a little biased as I got an unprompted upgrade upon checking in. In fact the executive room/suite I was allocated featured a living room, large modern bathroom, very large bedroom and a decent view. Not bad as I had opted for a single room on the hotel's lowest tariff. The hotel is well... More 

Helpful?
Thank pripyat86
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear pripyat86, thank you for writing such a nice comment. It is great to hear that you could enjoy from one of our free upgrades during your stay. You are right in writing that we are located in the Nightlife district of Quito which is actually a good location because we are near the Historic Center (only 10 minute taxi... More 

Atlanta, Georgia
Level Contributor
319 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here with out OAT group. The hotel is very nice. The rooms are roomy & have a safe in the room. The buffet breakfast is very nice with great fresh fruit, yogurt, fresh squeezed orange juice you make yourself in a machine. You can order eggs any style, including egg white omlettes from the waiter. Or you can... More 

Helpful?
Thank StevenHScher
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear StevenHScher, thank you so much for taking your time to leave us such an excellent comment on Tripadvisor. We are really happy to hear that you had such a great stay with us and that you especially enjoyed our breakfast buffet. A special thanks comes from Wilson. You would not believe how happy he is to see his name... More 

South Dartmouth, Massachusetts
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in 4 different rooms (total 9 nights) over a 3-week period, & were very satisfied with each: pleasant decor, nice breakfast buffet, good value, very good location, very helpful & friendly staff (many speak excellent English). Staff is very accommodating about helping to get taxis, give info & directions. They also provide secure storage of your bags if... More 

Helpful?
Thank jovi1947
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Jovi1947, it is great to hear that you had a great stay and that you took your time for leaving us such a nice comment. Especially, the reception staff likes to give you a special "thank you" for having been mentioned so nice in your comment. We are really sorry to hear that you had some inconvenience with a... More 

Cuenca, Ecuador
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We got a really good deal on our room while we stayed for a week to climb Cotopaxi. The Hotel was very nice, the rooms were comfortable and the location was right where you want to be. A short taxi ride got us to Plaza Foch for some fun evenings out on the town.

Helpful?
Thank Jonathan M
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Jonathan M, thank you very much for taking your time to leave us such a great comment. We hope that on your next climbing adventure you will choose us again as your Hotel in Quito. Kind regards, The Reina Isabel Team More 

Portland, Maine
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just got back from Quito and had a great stay here. The rooms are so very comfortable - definitely go for a suite - you'll have tons of room. Everything is very clean and welcoming. Great housekeeping staff. Great free breakfast. No AC but you don't really need it. There is a very basic gym, but the rooms are big... More 

Helpful?
Thank wagnerlk
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear wagnerlk, thank you for your excellent comment on Tripadvisor. It is great to hear that you had such a good time with us. Especially the housekeeping staff feels really excited about you comment and to be mentioned so kindly. Also, let us inform you that at the very moment we are remodeling the Lobby and made some space for... More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

If you arrive at the hotel during the day you will be greeted by Carlos. From check-in to check-out your stay will be most comfortable with wonderful, friendly staff who speak English and are very helpful. The rooms are beautiful and were given an upgrade upon check-in. Breakfast is included and was quite tasty. You can enjoy your breakfast on... More 

Helpful?
Thank shanty_hoops
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear shanty_hoops, thank you for taking your time to leave us such an excellent comment on Tripadvisor. Especially Carlos is jumping up and down the reception out of excitement to be mentioned by name on Tripadvisor. We are also really happy to hear that you could enjoy one of our free upgrades during your stay and that you liked our... More 

Fredericksburg, Virginia
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Bilingual staff speaks English really well. They are very accommodating and they provide full concierge service. They give directions, call taxis for you, etc. We were able to leave my husband's huge climbing bag here while we went to visit other parts of Ecuador for over a week at no charge. We decided to spend our last night here before... More 

Helpful?
Thank lavie12
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear lavie12, a big thank you for the great comment you left on Tripadvisor. Also our staff really apreciates it to be mentioned so kind on Tripadvisor. Everyday they are making a huge effort to please the needs of our customers and so there is nothing better for them to be payed back with such a nice comment on Tripadvisor.... More 

Sydney
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 2, 2016

We stayed twice, each for 3 nights, in the deluxe rooms in the new tower. Rooms were spacious and beds comfortable; really appreciated the little bar fridge and the table and chairs too. Bathroom had a separate bath and shower; a really good shower but a design flaw meant the water always leaked onto the floor. Reception staff spoke excellent... More 

Helpful?
Thank GemmaSydney
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear GemmaSydney, thank you very much for your great comment on Tripadvisor. We are glad to hear that you could enjoy your stay in one of our spacious suites and also the reception staff likes to thank your for their kind mentioning on Tripadvisor and that they have been of great help to you. Nevertheless, we are sorry to hear... More 

Hamilton, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed December 27, 2015

No complaints at all about this hotel. Very pleasant experience. We arrived very late and were given a room upgrade on a high floor with great views of the city. I would stay here again without hesitation.

Helpful?
Thank Dee G
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Dee G., wow, thank you for that excellent comment. We are happy to hear that you had a great time and could enjoy one of our free upgrades. Hopefully we will see you again! Kind regards, The Reina Isabel Team More 

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