We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Reina Isabel

#26 of 108 Hotels in Quito
Certificate of Excellence
Hotel website
Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
Offers & Announcements
$85 (USD)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Reina Isabel
Professional photos View all
Browse nearby
Hotel Reina Isabel
Add Photo

421 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    153
    197
    55
    7
    9
See reviews for
51
139
38
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (421)
  • Mar-May only
    (125)
  • Jun-Aug only
    (98)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (108)
All months
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Me and my friends stayed here for two nights as part of our trip. We paid £160 fpr two nights in a delux suite, which worked out at £40 each per night. Definitely worth the price which we think is ridiculously cheap for rhe amazing quality. From meeting us at the airport, every staff member we encountered has been extremely... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed 2 nights in a premier room (stay in deluxe or premier to avoid the old rooms) Room was spacious, modern and clean. Breakfast is nice too and service staff is very friendly & helpful. Location is perfect right in the heart of Mariscal.

Was this review helpful? Yes
Boston
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our fifth stay at this hotel. Every visit has been quite enjoyable and comfortable. They are always improving the property so it's kept up to date. The staff is incredible. Especially Juan Chung at the front desk. He's always upbeat and willing to help.

Was this review helpful? Yes 2
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Jann, thank you for the great comment on Tripadvisor and special thanks from Juan. He always gets really excited when reading his name on Tripadvisor. We are happy to hear that you enjoyed every stay and that it has been already your fifth stay with us. So, hopefully there will be also a sixth one, we would love to... More 

Buenos Aires, Argentina
Top Contributor
224 reviews 224 reviews
8 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

First class service once you walk in the door. Modern rooms with great services in the hotel. A very help hotel service that will give you great city recommendations on place to see and eat. Very helpful in every way and close to many attractions in mariscal. Great place in the city.

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear guest, Thank you for your excellent comment on Tripadvisor. There is nothing better starting a work day and finding this great comment. Hope your next stay in Quito will be again the Hotel Reina Isabel. We would love welcoming you back. Kind regards, The Reina Isabel Team More 

Jackson Heights, New York
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I feel very safe in this hotel. Security cards are everywhere - front and back entrances and elevators. People cant just come in and go without scanning their room card. Location is superb! Less than 5 mins walk and you are already in plaza foch. Friendly front desk! We had a latw flight to lima and they were very kind... More 

Was this review helpful? Yes
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for taking your time to leave us such an excellent comment on Tripadvisor. Our Front Desk staff always tries to help with a late checkout when the ocupancy of the Hotel allows it. We are glad that in your case it was posible. Also, we are very concerned about the security of our guests and are... More 

York, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights at the end of our two week Ecuador adventure. We had a suite which was very fancy and immaculate. Breakfast was excellent as well, it's a self-service buffet so you get what you want and there is a massive amount of choice. The room we had was up on the 7th floor so it... More 

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Amy, We are glad that you had a great stay at the Reina Isabel and that you enjoyed our breakfast and the nice view of our hotel rooms. The Reina Isabel Team also likes to thank you for your nice comment of the service. The whole staff is working hard every day to please the needs of our customers.... More 

Charleston SC USA
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Upon arrival informed all double rooms taken,.. upgraded to suite without charge. Room was magnificent, hotel pristine, and staff excellent. Location is in business area not far from anything by taxi. Nice advantage, area is safe and quiet in evenings.

Was this review helpful? Yes
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for taking the time to leave us such a great comment on Tripadvisor. Our staff really apreciates the excelent rating and are glad that you enjoyed the stay in one of our suites. We would be happy to welcome you back one day in our hotel. Kind regards, The Hotel Reina Isabel Team More 

Bogota, Colombia
Contributor
20 reviews 20 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We always stay at this Hotel when in Quito. The rooms are super, service is great, staff friendly, etc. The only drawback is the internet is slow and the laundry service is lacking.....I had sent items for laundering and ironing.....out of 3 pairs of pants one pwas ironed but the other two were "smoothed out with hands"...I was able to... More 

Was this review helpful? Yes
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for taking your time to leave us such a nice comment and great rating on Tripadvisor. You made the day of our staff and let me tell you that we feel really sorry about the laundry service. As we are sending the ironing and washing to a Laundry Company we are working with, we imediately contacted... More 

Frankfurt
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed four nights at the Reina Isabel while visiting Quito. The hotel is conveniently located close to all the restaurants and shops in Mariscal! Our room was spacious, modern and clean; so was the bathroom! Best part of the hotel was the staff at reception. These guys did an excellent job, spoke fluent english and were super helpful and... More 

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, one of the best thinks that can happen at work is: turning on your computer, connecting to Tripadvisor and reading such an excellent comment. Believe me, we are very proud of our staff and we know, that they are always doing their utmost to please the needs of our customers. Also for them there is nothing better as... More 

Winona
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 21, 2015

Hotel Reina Isabel Great location near Foch pub/entertainment area. Five minute walk to stop for hop on hop off tour bus ( $12.00) and highly recommend it. (Bus stop is right opposite the Hilton) Hotel arranged transportation for me when I arrived in Quito at my request. Be aware that the new airport is about an hour out of the... More 

Was this review helpful? Yes 2
ReinaIsabelEcuador, Director de Recepción at Hotel Reina Isabel, responded to this review

Dear Guest, thank you for your great comment on Tripadvisor. We are happy that you enjoied your stay with us. The hotel staff is always doing their utmost to please the needs of our guests. If it is organising a taxi or helping with information of tourist attractions. As we are working to improve our services every day we are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

158 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (139)
Viewed
View from room (12)
Viewed
Hotel & grounds (24)
Viewed
Room/suite (57)
Viewed
Dining (9)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (16)
Viewed
Family/play areas (3)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Dining (6)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Family/play areas (4)
Viewed
Hotel & grounds (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay