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All 106 Quito hotels

Hotel Reina Isabel

3.5 of 5 Hotel   |   Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
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$80 (USD)
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80%
Ranked #30 of 106 hotels in Quito
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Bufo_Spodimus Petaluma, California
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248 people have reviewed this hotel

Traveler rating
    77
    120
    41
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Petaluma, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I stayed here with my son for two nights in July 2014. Our room was modern, large, and comfortable with a really nice bathroom and shower. A tasty breakfast buffet in the restaurant was included, and it featured scrambled eggs, and various breads, fruits, & cheese. The front desk staff were polite but not particularly service oriented. The rest of... More

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ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Dear Guest, Thank you very much for your comments, we are happy to know that your stay was a nice experience for you and your son. We strive day in and day out to make sure that all our staff is fully trainned and capable of delivering that most outstanding guest experience that this city can offer. We will continue... More

Zurich, Switzerland
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in a great location, with lovely comfortable rooms and spacious bathrooms (I even had a jacuzzi tub on my first visit). The staff were very friendly and left me chocolate covered strawberries for my birthday. The breakfast was a small buffet with enough choice to get you started for the day. The only drawbacks were the gym... More

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Dear Guest, We appreciate your comments, these help us promote our great service, as you mention the hotel is very attentive to special occasions and focused on attention to detail. Our facilities provide the best quality for our guests and clients, and they are though out to accommodate all of our guest’s necessities. We are happy to hear that you... More

Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very modern and reasonably priced hotel for Quito. Hotel is in a great location very near Plaza Foch and only a short taxi ride to the centre. Staff were very nice and helpfull. Breakfast was very good. Highly recommended .

Was this review helpful? Yes
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Dear Guest, Thank you very much for your comments. We are glad to know that our efforts to improve our services such as those offered through breakfast have had good results. We are at your service for your next visit. Sincerely, More

Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed here for 5 nights. The staff were extremely helpful with information about the city, arranging transport, and anything needed in the hotel. The rooms were well appointed, but they need upgrades in the bathroom and also the windows. The windows don't keep much noise out, so sleeping in isn't a real option in this busy... More

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Dear Guest, Thank you very much for your comments, these help us improve everyday more and more our planning and infrastructure. The hotel is constantly remodeling to provide a better guest experience and we pride ourselves in completing our planning in record time. Thank you again for your comments and we expect you to joins us again soon . Sincerely, More

Guayaquil, Ecuador
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a good hotel when it comes to size, comfort and location. Is very close to major business and government facilities as well as nigh life spot Plaza Foch. Check in host at the front desk make me feel i was unwelcome, she seemed to be fluent in english and french. Rooms are huge with a sitting room and... More

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ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

We appreciate your comments and you recommendation to our futures guests to u sour hotel. This tells us that your stay although brief, was good. We will take all matters to assure that our personnel is most careful when completely their tasks in hotel rooms. We work day in and day out to assure that all our staff are fully... More

Senior Contributor
27 reviews 27 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Besides its location, this four stars (?) hotel was a deception: poor breakfast; limited access to announced spa; old rooms' accessories,etc.. Within the room, expected amenities simply don't exist. Therefore, I risk to say that this hotel might be rated no more than a three stars.

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ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Dear Filipe, We are so disappointed to hear that your experience was not the most favorable one. Since the inauguration of our suites two years ago, the hotel has remodeled its facilities to standardize our infrastructure; we have received many comments that praise our décor and ambiances that they have become our price jewels. We do continue to find new... More

Geneva, Switzerland
Top Contributor
65 reviews 65 reviews
45 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall we liked this hotel. It is located in the New Town close to many good restaurant and the Parque El Ejido. The rooms are large, clean and nicely decorated. Also the bathrooms are clean and modern. The personnel is very helpful and friendly. What we did not like - phone did not work, but they tried to charge us... More

Was this review helpful? Yes 1
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Estimado Guest, Thank you very much for you comments, these helps us offer the best quality service that the hotel can provide. We are very glad to hear that your stay with us was close to excellent, it motivates us to keep improving our services everyday. Sincerely, More

Colorado Springs
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very clean. Very close to Mariscal and lots of places to eat and drink. Very large and modern bathroom. The staff was very friendly and helpful. Although, the prices of the menu at the hotel restaurant were higher than anything else around.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Dear Tom, We would like to thank you for taking the time to comment on our property, your comments are most welcomed. The hotel has done some mayor investments and we will soon provide different menus at our restaurants and expand our food and beverage services. We hope to have you back sometime soon. Sincerely, More

Cuenca, Ecuador
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As per our usual, we arrive in the city and over a period find the hotel that has all the qualities that we require for extended and repeat stays. Last year we were in and out of Quito for two months, this year for three. We stayed in a half dozen hotels in Old Town and Mariscal, we inspected a... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Thank you for your kind comments, it is always ratifying to know that we have received such positive feedback. We pride ourselves in having and maintaining the largest guestrooms in this area, it is nice to see that they are being appreciated by our repeated customers. On your next stay in Reina Isabel please contact the administration, we will be... More

Ormond Beach, Florida
Top Contributor
103 reviews 103 reviews
14 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed July 12, 2014

First thing, when I arrived at airport with my grandchildren. One 3 years old & 15. My 3 year old passed out and stopped breathing for a few seconds. The medical personnel insisted on ambulance to city. My Spanish is weak, they wanted to know which hospital. I had a driver from the hotel waiting for me. I did not... More

Was this review helpful? Yes 3
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review

Thank you, It is our great pleasure to know that our staff was able to help you through these moments of stress. We have personally thanked Juan for his outstanding service, and for in fact, going above and beyond the call of duty. People like Juan are the key ingredients for this organization to provide quality service and strive to... More

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Additional Information about Hotel Reina Isabel

Address: Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Reina Isabel 3.5*
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Also Known As:
Reina Isabel Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#7 Spa Hotel in Quito #13 Business Hotel in Quito #22 Romantic Hotel in Quito
Hotel Class
Number of rooms
100

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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