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Hotel Real Audiencia

3.5 of 5
Hotel website
Bolivar Oe-3-18 | Plaza de Santo Domingo, Quito, Ecuador
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10% off room rate
Hotel Real Audiencia
Best prices for: 1 room 1 guest
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Ranked #38 of 109 Hotels in Quito
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197 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pahoa, HI
Contributor
18 reviews 18 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here 3 nights and enjoyed it. For 80 something dollars it was quite a bargain. Great location in Old Town. I'd give it 5 stars if the internet had been better, so if that doesn't matter consider this a 5 star review. The restaurant where you'll have the included breakfast has one of the best views in Quito.... More 

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GerenciaHRA, Guest Relations Manager at Hotel Real Audiencia, responded to this review

Dear punaRob, Thank you for your feedback. We are happy to read that you had a great stay at Hotel Real Audiencia and that you took advantage of our location in downtown. Additionally I am pleased to know that you found our staff helpful during your stay. As for the Wi-Fi service, I will talk immediately with the department of... More 

London, United Kingdom
Top Contributor
165 reviews 165 reviews
120 hotel reviews
192 helpful votes 192 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here during the trip to Galapagos. You can't beat the location of this hotel. It's in the old town area but in the quiet part of it. We didn't have problem with the noise from the street. We got upgrade to the suite which is amazing, but overall the hotel is well maintained and clean. The people at the... More 

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GerenciaHRA, Guest Relations Manager at Hotel Real Audiencia, responded to this review

Dear LeoLHR, Thank you so much for your great feedback. We feel delighted to know that you enjoyed your stay at Hotel Real Audiencia. We work hard each day to make all our guests feel happy during their stay and we believe we accomplished it with you. Thank you for recommending us! We hope to have you back soon. Cordially,... More 

New Orleans, Louisiana
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

The hotel was clean, very helpful English speaking staff, Wi-Fi available. No elevator a bit of challenge with the high altitude. Great, great, great location. No smells noted. I did see some repair construction going on in the patio, which was closed for the repairs. The views were great. The reviews about the street noise in the outer rooms is... More 

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GerenciaHRA, Guest Relations Manager at Hotel Real Audiencia, responded to this review

Dear Cyn S, Thank you for your feedback and for staying with us. Our main objective is to provide an excellent service to all of our guests, and it is great to read that you enjoyed our installation and location. We appreciate your remark about the street noise, however at the moment all rooms that face the street have sound... More 

Ubrique, Spain
Top Contributor
230 reviews 230 reviews
65 hotel reviews
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed March 2, 2015

You are near all the action in the old town here. La Ronda is down the hill and the heart of Colonial Quito is a few cuadras up the hill. The staff are friendly and helpful. The hotel has 4 floors and no lift. It is in need of a make over. The rooms are OK. WIFI is available everywhere... More 

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GerenciaHRA, Guest Relations Manager at Hotel Real Audiencia, responded to this review

Dear Jacko070, We appreciate you taking the time to share about your experience with us. It is great to hear that you enjoyed our privileged location and that our staff helped you in all your requirements. However it is regrettable to know that breakfast and prices of transportation and laundry did not meet your expectations. I have forwarded your remarks... More 

San Francisco, California
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 14, 2015

I would have given this place a lower rating if not for the very nice top floor dining room. That is about it. We were given room 201 which is right by the marble staircase above the marbled entry way and checkin counter and faces the street. Do not accept this room or any other room facing the street. Being... More 

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GerenciaHRA, Director de Relaciones con Clientes at Hotel Real Audiencia, responded to this review

Dear TurkTraveler 2015, Thank you for sharing your review of your stay with us. Please know that I have taken detailed notes of your complaints and that I will share them immediately with our team. We will take the necessary actions to ensure it never occurs again. It is very important to us that we create an unforgettable experience when... More 

Langley, B.C. Canada
Top Contributor
123 reviews 123 reviews
50 hotel reviews
177 helpful votes 177 helpful votes
5 of 5 stars Reviewed February 13, 2015

The hotel is in a beautiful old colonial building with marble staircases and is located across the street from the Santo Domingo Church and plaza. Our room window looked down on the church and up the hill to the large angel statue towering above the city on one of the many hills above the city. Beautiful views particularly at night... More 

Was this review helpful? Yes 2
GerenciaHRA, Guest Relations Manager at Hotel Real Audiencia, responded to this review

Dear Guest, We appreciate you taking the time to write your feedback about your stay at Hotel Real Audiencia. Thank you! It is great to know that you enjoyed all our facilities and services and that you had a pleasant stay with us. We hope to have you again soon. Cordially, Hotel Real Audiencia More 

Brisbane, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 13, 2015

Good value, great location and a good breakfast. Great breakfast selection which was included with restaurant overlooking the old town square. Rooms small but suitable and includes wifi access. Good value traditional hotel in and good location

Was this review helpful? Yes 1
GerenciaHRA, Guest Relations Manager at Hotel Real Audiencia, responded to this review

Dear ReeceHenry, Thank you for your feedback about your stay at Hotel Real Audiencia. We are delighted you enjoyed your stay with us and that you liked our breakfast overlooking the old town. As you well mention we are a traditional hotel, which is managed by a family, so the main objective is to make our guests feel like home.... More 

Milano, Italia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 13, 2015

We spent here two nights last December. The position of the hotel and the building are really good and the view from the restaurant at the top floor is wonderful (only pay attention to the fact that there's no parking possibility in front of the hotel and that there's not the lift). But... the staff people do not speak English;... More 

Was this review helpful? Yes 1
GerenciaHRA, Guest Relations Manager at Hotel Real Audiencia, responded to this review

Dear have-a-nice-trip68, We appreciate you taking the time to write about your stay. We are glad you enjoyed our location and the view from our restaurant. Unfortunately we were not able to completely fulfil your expectations in regard of service. Please receive our apologies. We will take all the corrective actions so this situations won´t repeat. We hope you may... More 

Las Vegas, Nevada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed January 19, 2015

We arrived in the middle of the night and after entering the room, almost reserved another hotel. We did stay as availability limited and even got used to the air pollution in the area, but never quite overcame the stench of sew gas emitted from the bathroom. The staff is attentive, the breakfast adequate if not good, and the location... More 

Was this review helpful? Yes 1
GerenciaHRA, Guest Relations Manager at Hotel Real Audiencia, responded to this review

Dear Mr.Russ009, Thank you for taking the time to write a comment. Please receive our sincere apologies about the smell at the bathroom of your room. At that moment there was some work going on at the meeting room that is located under the room you occupied, and the smell fltered through the pipeline to the bathroom. Our guest satisfaction... More 

Seattle, Washington
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 18, 2015

Good location in the old town although you do get some street noise, at least in a room facing the street. Great price, and the breakfast is excellent with a nice view of Plaza Santa Domingo. The staff speak English and are very helpful. I left some jewelry behind in the room when I checked out and Claudia in Reservations... More 

Was this review helpful? Yes 2
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