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Hotel Sierra Madre

Veintimilla e9-33 y Luis Tamayo, Quito, Ecuador
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1 room 1 adult
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142 Reviews from our TripAdvisor Community

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Calgary, Canada
1 review
4 of 5 stars Reviewed December 26, 2015

Diego-The front desk operator was a friendly,well knowledgeable in restaurants, taxis, entertainment and site seeing areas to go. he is a very valuable person in the hotel. always wearing smile and greeter.

Helpful?
Thank LongLifeTurtles
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear guest, Thanks for posting your comments and for staying with us. We are glad you had a great time with us. Best regards Hotel Sierra Madre More 

Bournemouth, United Kingdom
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 19, 2015

At first our room looked inviting with a terrace. The en-suite was so small it was difficult to maneuver in past the toilet to the shower and the sink had a large crack in it. In fairness they offered us another room but it was smaller and less natural light so we stayed put for 2 nights. The room was... More 

Helpful?
Thank Lesley C
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear Lesley, Thank you for your comments, we have taken care of them and we have changed the sink. We are sorry you did not have the best experience with us. Best regards, Hotel Sierra Madre More 

Helsinki, Finland
Level Contributor
7 reviews
4 of 5 stars Reviewed October 17, 2015

I stayed in Sierra Madre for 5 days before my diving trip to the Galapagos islands, and returning after the trip was like coming back home. All the staff was very friendly and helpful, giving great advice to a first time visitor in Quito. Especially the double room I shared with my friend was very nice: the large balcony offered... More 

Helpful?
Thank Ari L
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear guest, Thank you for your comments, we hope you can visit us again. Best regards, Hotel Sierra Madre More 

1 review
5 of 5 stars Reviewed October 15, 2015

Front office staff were outstanding and so accommodating and empathetic when I arrived early and clearly exhausted. It would have been good to have some written info in the room about hotel facilities (eg restaurant, and its opening hours) and nearby attractions. The ensuite was very cramped, but a small inconvenience for staying in a character-filled hotel.

Helpful?
Thank Sue B
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear Guest, THank you for your comments we are glad you had a great time at Hotel Sierra Madre, we hope you visit us again, remember this is your home in Quito. Best regards, Hotel Sierra Madre More 

Gatineau, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 12, 2015

My husband and I first stayed at the Hotel Sierra Madre in 2006 for almost 3 weeks and did not hesitate to go back in September 2015 while in Quito. The staff are very nice, helpful and speak good English (and some French). The cleaning and cooking staff also very nice. At our request, the Hotel organized an airport pick-up... More 

Helpful?
Thank Darquise_et_Marcel
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear Guest, Thank you for your comments, we are really glad you have visited us again and we hope you will come back soon. Hotel Sierra Madre is your Home in Quito, so please let us know if you are coming back and we can have room ready for you. Best regards, Hotel Sierra Madre More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 17, 2015

Nice hidden hotel in Quito. Was booked there through a traveling tour, so i can't rate the price. It is easy to miss since it is hidden behind a wall. But this wall is nice for security. You have to buzz into the complex which makes sure no riff raff gets in (not that there is much in Quito, but... More 

Helpful?
Thank Caecity
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear guest, Thank you for contact us, it has been really nice to have you at Hotel Sierra Madre. We hope you can visit us in a short time. Best regards, Hotel Sierra Madre More 

Vienna, Austria
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 15, 2015

- Very nice and helpful staff, luggage storage available for returning customers - Location a bit off the center of Mariscal, but convenient for bus rides to the center - WLAN available at reception, did not work in my room - the room was ok and quite spacious, some renovation would be good

Helpful?
Thank B S
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear guest, Thank you for staying with us, it was our pleasure to have you at our hotel. Best regards, Hotel Sierra Madre More 

Sydney, Australia
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed September 2, 2015

My wife and I stayed here for one night before catching a flight to the Galapagos. The hotel had been selected by our tour company so we had not researched and selected it ourselves. We saw two rooms. The initial room was tiny and dingy and we asked to be moved to another room which they did quite willingly. The... More 

Helpful?
Thank Ermil-Thea
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear guest, Thank you for your comments they are really important for us. Best regards, Hotel Sierra Madre More 

Townsville, Australia
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed July 20, 2015 via mobile

In reviewing this hotel, it should be noted that we were put here when the hotel we had booked had double booked. So when we arrived, we were put into Room 1. Other reviewers have made mention of how good Room 12 was, so maybe Room 1 is a last resort room, but for the price that is quoted for... More 

Helpful?
Thank Peter T
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear Peter, Thank you for your comments, they have been of great help for us. Best regards, Hotel Sierra Madre More 

Charleston
1 review
4 of 5 stars Reviewed June 30, 2015 via mobile

Very nice, simple quaint and clean. The hotel has very friendly staff. I was here in June and the weather was comfortable so air conditioning was not needed. The restaurant is very good and the staff was friendly and helpful. They made coffee early for us. I would stay here again.

Helpful?
Thank BethCrawford
lorenanaranjo123, Director de Relaciones Públicas at Hotel Sierra Madre, responded to this review

Dear Beth, Thank you for your comments. We have really appreciated that your group stayed with us and that your stay was worth it. We hope you come back soon to Quito, we will be really glad to have you with us again. Best regards, Hotel Sierra Madre More 

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