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Hotel Quito

3.5 of 5 Gonzalez Suarez N27-142, Quito 2500, Ecuador
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Hotel Quito
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482 reviews from our community

Traveler rating
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    106
    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Hartford, Connecticut
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I used to stay in this hotel many years ago and while the physical facade and public areas have improved, everything else has gone in the other direction. The bed was very uncomfortable, the room service slow, the personnel were friendly and polite (as most Ecuadorians are), but far from passionate about their hotel or their job. There seemed to... More 

Was this review helpful? Yes
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, Thank you for taking the time to post a review. For us it is very important the feedback from our guests. I am very sorry that we failed to meet your expectations for a first class experience. Your comments are very important and we will use them to improve our services. I take this opportunity to mention that... More 

Senior Contributor
43 reviews 43 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were in Ecuador for a long time, so our hotel staff at a different hotel in Otovalo helped us arrange everything. They also arranged our three night stay in Quito. When we got to hotel Quito, we were impressed. The lobby was very nice, as were the pool facilities, but when we got to the room, we learned that... More 

Was this review helpful? Yes 1
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, I appreciate your review of your recent experience at our hotel, and I am deeply sorry that we failed to meet your expectations for a first class experience. I take this opportunity to mention that currently we are undertaking a renewal in our rooms to meet our guests' highest expectations. I invite you to visit us one more... More 

MI
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Ok facilities but near nothing and $35 taxi ride to the airport. Left my watch in the room after a 430am departure. Called by 6am and it was already gone. Missing at 6am??? Hmmmmmmm?? Wouldn't stay here again. Staff was nice, understanding and "helpful". Apparently honesty is optional at this location.

Was this review helpful? Yes
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, Thank you for your comment, It is with great concern that I read your post since we have a long record of valuables and sizeable amounts of cash being returned to our guests. Besides I would like to mention that every room in the Hotel have safes for your valuables. Also, I would like to mention that we... More 

Medellin, Colombia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

the hotel its perfect for your business or vacation trip. had everything you want, the staff its very helpful, the rooms are clean, comfortable and peaceful. the view of the surroundings are simply great! i think we made a very good selection for our trip.

Was this review helpful? Yes
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, I am really glad to read the details of your experience in your review, as this is the type of stay we work so hard to provide our guests every day. Thank you for taking the time to write it. I hope to have the oportunity to have you as a guest one more time. Sincerely, Jaime Palacios... More 

Senior Contributor
44 reviews 44 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 20, 2014

We stayed at Hotel Quito as part of a tour that starts and ends here. We found the staff to be very helpful, the rooms to be clean and comfortable and the breakfast very good with a nice selection of items. We appreciated the free wifi and had a great stay here.

Was this review helpful? Yes
Kalamazoo, Michigan, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed December 18, 2014

The hotel had a very modern lobby and rooms were less modern, but very clean and comfortable. I had all of the amenities that I needed. Hotel staff were friendly and helpful. Enjoyed breakfast & dinner at the restaurant on the 7th floor.

Was this review helpful? Yes
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, Thank you for taking the time to post a review. As you mentioned, like part of our commitment, we are in the process of a continuous renewal to ensure full customer satisfaction. We hope you will return to stay with us, so you can enjoy our Hotel and we may demonstrate the first class hospitality and accommodations you... More 

Heukelum, NL
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 17, 2014

During the last three years I have used hotel Quito as my business hotel in Quito. The rooms are comfortable but what is more interesting is the view from the back of the hotel. You can look far away over the valleys and mountains. On a clear day you can even see a volcano far away. On top of all... More 

Was this review helpful? Yes 1
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, Thank you for taking the time to post a review. We appreciate you choosing our Hotel as your host while doing business in Quito and your loyalty as well. Thank you for your kind words. We hope you will return to stay with us, so we may demonstrate the first class hospitality and accommodations you expect and deserve... More 

Huntington Beach, California
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 5, 2014

the hotel Quito has its flair and nice ambiance. Some areas were undergoing a renovation process.The guest room I was assigned was one of the older rooms. The furniture, bed as well as bathroom were outdated and run down. The staff was very friendly and polite. If I have to return to Quito I'll stay at the Hotel Quito. I... More 

Was this review helpful? Yes
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, Thank you for taking the time to post a review. For us it is very important the feedback from our guests so we have taken the necessary actions based on them. As you mentioned, like part of our commitment, we are in the process of a continuous renewal and also our staff is constantly trained to ensure full... More 

roma
Top Contributor
53 reviews 53 reviews
27 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed December 3, 2014

Good 4 starred hotel, but too expensive for the service and quality it offers, especially in Quito where you can find good quality hotels at much cheaper prices. Rooms are quite noisy, both facing the road or the swimming pool. If you stay at the last floor you are just below the restaurant. Rooms have no heaters and some of... More 

Was this review helpful? Yes
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, Thank you for taking the time to post a review. For us it is very important the feedback from our guests so we have taken the necessary actions based on them. As a part of our commitment, we are in the process of a continuous renewal and our staff is constantly trained to ensure full customer satisfaction and... More 

Lewes, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 27, 2014

Although a short distance from the city itself, it has an enviable view and is extremely well appointed. The staff were brilliant, nothing was too much trouble for them - it was no problem for them to prepare us a boxed breakfast as we were leaving before the restaurant opened for breakfast in the morning. Taxis are a necessity to... More 

Was this review helpful? Yes
HotelQuito2014, Director de Recepción at Hotel Quito, responded to this review

Dear Guest, Thank you for taking the time to post a review regarding your recent stay. For us it is very important the feedback from our guests. We are sure future travellers will find your kind review very helpful. I take this opportunity to mention that we have different menus for the evening and an everyday suggestion. We also have... More 

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Additional Information about Hotel Quito

Address: Gonzalez Suarez N27-142, Quito 2500, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Quito 3.5*
Number of rooms: 210
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Hotel Style:
#21 Business Hotel in Quito

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