I stayed in this hotel because their close location to the airport, as I was traveling to the coast of Ecuador on September 18, after my 10 pm arrival from the US. At the time I got to the hotel (12 pm), I had to make a 30 minute line to register. Of the three persons doing check in, only...
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Dear Sir:
We are very sorry to learn that you experienced this situation at our Hotel, we´re normally very careful with all our guests at the check-in but unfortunately for some reason your reservation was not displayed in our system at the moment you arrived to the Hotel.
Your reservation was requested by hotels.com to the Hotel; therefore we needed...
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