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NH Collection Quito Royal

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Avenida 12 de Octubre | Cordero 444, Quito, Ecuador
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1 room 1 guest
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NH Collection Quito Royal
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553 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Veenendaal, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

A big disappointment. The website promisses a modern, fashionable hotel and all the common area's are. The rooms on the other hand are run down and shabby, in bad need of a renovation. These rooms actually do excist but were not available to us. Also we're still waiting for our wake-up call.

Was this review helpful? Yes 1
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mrs. Anne, Thank you for taking the time to share with us your experience, we are very sorry that you felt disappointed about our rooms, remodeling all of them is a process that take a few months and we are working diligent for this to be finished. We apologize also for not being able to assigned to you a... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I had an amazing experience at the NH Collection Quito Royal. Customer service was 5 star. Everyone was always willing to help and assist with travel arrangements. Some of the people I have to compliment on their service include Carolina, Claudia, Belen, as well as the transportation crew, Juan Pablo, Javier, Fabian and Jorge. The room was spectular with a... More 

Was this review helpful? Yes
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Michael, We are deeply grateful for your generous feedback, I´ll share you kind words with Claudia, Belen and our drivers, for all of our staff it was a pleasure to have provided you a comfort stay and a pleasant time in our hotel. We will be happy to welcome you back any time you decide to visit us... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 5 weeks ago

I was there in official mission, but I really enjoyed my stay there. The breakfast and the service were great, nice location and excellent beds and rooms. Is the perfect place to enjoy a wonderful city.

Was this review helpful? Yes
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mrs. Adriana, Thank you for such a great feedback, we are happy to hear that you time with us was pleasant and that you enjoy our hospitality. To meet you expectations is our main goal. We hope to see you again on a future visit! Best regards, Carolina Rueda Guest Service Manager More 

Halifax, Canada
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 25, 2015

We stayed here 2 nights on our way to the Galapagos. It is a very modern and comfortable hotel. Not located near the historic center but very accessible by public transit. The rooms and the breakfast buffet were more than adequate. A complimentary pisco sour was enjoyed in the cosy bar and I will never forget the gorgeous display of... More 

Was this review helpful? Yes
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mrs. Fran, Thank you for sharing your experience with us, we are pleased to know that you enjoy your time with us and that you had a comfortable stay in our hotel. It will be a pleasure to welcome you back on your next trip to Quito! Best regards, Carolina Rueda Guest Service Manager More 

Edmonton AB
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 15, 2015

I've stayed here many times, most recently in July 2015. This is a great base for exploring Quito and Ecuador. The place is spotless, the breakfast spread is superb, the showers are always hot and the Wifi gets better every time I come. (this time, Skype calls went through first time, every time). The staff really go out of their... More 

Was this review helpful? Yes 1
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Rashiq, We are happy to hear from you and we thank you for sharing with us your experience in our hotel, all of our staff gets motivate by knowing that you and your family enjoy our services and that you received an excellent attention, it keep us the good work! We hope to see you again soon! Best... More 

1 review
5 of 5 stars Reviewed July 14, 2015

modern hotel, very good service, breakfast was very good. the room us bug with all you need. the room was clean. this hotel seem knew. I recommend on this hotel for business men/women and for tourists.

Was this review helpful? Yes
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, We are thankful for such a nice feedback, it is nice to know that during your time with us we met your service expectations and that you enjoy our facilities. We will be pleased to welcome you back on your next trip to Quito! Best regards, Carolina Rueda Guest Service Manager More 

Longview, Texas
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed July 9, 2015

Stayed with family June 2015 and was impressed by the service. Location in city center opp Swissotel with reasonable pricing. Breakfast menu good with station for eggs. Rooms spacious, beds comfortable, clean facility and helpful staff. WIFI was fast and reliable. Use the complimentary drinks at the bar between 5-7pm. Recommend highly !!

Was this review helpful? Yes
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, We thank you for your great feedback and we are happy to hear that your got impressed by our staff hospitality and that you enjoy our services and location. We will be pleased to welcome you back on your next trip to Quito! Best regards, Carolina Rueda Guest Service Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2015

We stayed here many times between June 15, 2015 and July 5, 2015. We used NH Collection as our home base. The staff were very friendly and professional. When we left for a five day road trip to Banos and Cotapoxi they accepted and stored laundry for us. As I said the staff take the extra step to make you... More 

Was this review helpful? Yes
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. John, We appreciate that you took the time to write us your positive comment, we are grateful to received your nice words and to know that you had a pleasant experience in our hotel, our staff will be happy to know that you received from us a great service. We will be happy to see again on your... More 

Bogota, Colombia
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 3, 2015

My last visit was in April before the hotel became NH collection, but during the visit I paid attention to detail and was happy to find that the Radisson Royal was truly "green", as they advertise in several locations throughout the hotel. Almost all the lighting is LED and it seems like some of the faucets may be low-flow (but... More 

Was this review helpful? Yes 1
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Traveler, Thank you for sharing such a nice feedback with us, it is great to hear that we met your expectations during your time with us. We hope to see you back soon! Best regards, Carolina Rueda Guest Service Manager More 

Arlington, Virginia
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 5, 2015

This is a very nice smaller hotel, located in a nice neighborhood across the street from the much larger Swissotel. We stayed for two nights using Club Carlson points (booked before the transition to a NH collection hotel) and enjoyed our stay. There are tons of restaurants withing walking distance and the nearest Ecovia BRT station is only about a... More 

Was this review helpful? Yes
Carolina R, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Dharmithran, We appreciate that you took the time to share with us your experience in our hotel, your observations are valued an helpful for us in order to improve our service. We are glad that overall you enjoy your time with us and that your receive a welcoming service provided by our staff. We hope to have a... More 

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