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Sheraton Quito

Travelers' Choice award winner
Avda. Naciones Unidas Y Republica, Quito, Ecuador
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1 room 1 guest
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Sheraton Quito
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341 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (341)
  • Mar-May only
    (82)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (86)
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Weston, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel with top flight service. The rooms are very nice with a comfortable kingsize bed and a spacious walk-in shower with a rainfall shower head. The wireless connection was fast and reliable and together with a very nice desk with excellent lighting allowed me to get a lot of work done in my room. The complementary... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Steve C, Thank you for your great review and for sharing your experience at Sheraton Quito, it was great to read about how much you enjoyed your time with us and that our staff really made a difference. Thanks for your kind comments about Martina and Cynthia, we assure you that we will be commending them for their participation... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was living in this hotel for a month, and from a real knowledge I can say this is without any doubt one of the best hotel I will ever enjoy. The hotel is in one of the best Quito areas, near a huge shopping center. Rooms are big, well decorated and beautiful. Breakfast buffet is really outstanding, and offers... More 

Was this review helpful? Yes 1
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear churrum l, Thank you for this amazing review of Sheraton Quito, and for sharing your experience with us on Trip Advisor. It is a real satisfaction to know that we exceeded your expectations and that we made you feel at home! You can be sure that we appreciate your kind comments about our staff and will share them with... More 

Germantown, Maryland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is very nice. The rooms were large, well maintained and comfortable. We had a wonderful dinner in the restaurant. The staff were friendly and quite helpful. The hotel is in a very nice part of Quito, essentially across the street from a large shopping complex (Quicentro) with restaurants and any stores you might want. We shopped at the... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear JP-in-MD, Thank you for giving our hotel a 5 stars review and for your kind comments about Sheraton Quito! We are happy to know that you enjoyed your time with us before your trip to the Galapagos Islands. We hope to see you back soon! Warm regards, Michel Thorin General Manager More 

Port Orange, Florida
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a beautiful hotel with excellent facilities, friendly staff, and a delicious buffet breakfast if you're short on time (though be prepared to shell out for it, breakfast was a bit pricey). We stayed here two nights ahead of our Galapagos trip and would happily recommend this property. The spa area is excellent and a welcome diversion after active... More 

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Katherine13, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! You can always provide us more of your comments and suggestions, please feel free to contact us anytime! Warm regards, Michel Thorin Gerente General More 

Thousand Oaks, California
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 21, 2015

We started our trip to Ecuador and end our trip from the Sheraton Quito. I write this from the hotel on our last few days here. The staff at the Sheraton set the standard for quality service. Every need is met, every door opened, every request met with enthusiasm. We absolutely felt at home at the Sheraton. This seems like... More 

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear RickCA, Thank you for your kind comments and for sharing your experience at Sheraton Quito. We are happy to learn that you enjoyed your time with us and that we made you feel at home. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. We hope... More 

Mexico
1 review
5 of 5 stars Reviewed July 13, 2015

I stayed there for one week. The hotel is a great property in a very nice location of Quito; it is close to shopping and business center. I highly recommend the executive rooms, very comfortable, clean and perfect! The staff is extremely helpful, professional and pleasant. I love the organic program of water saving is extraordinary and you feel great... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Lola B, Thank you so much for your kind feedback and for sharing your experience with us; it is a real satisfaction to know that you had a great time with us and that everything was acording to your expectations and that you are going to recommend us. We hope you come back soon and stay again with us!... More 

new mexico
Level Contributor
283 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 stars Reviewed July 11, 2015

We stayed at the Sheraton Hotel in Quito only because our United flight was cancelled at the last minute, and they put us put us up for two nights here at their expense. However, since we were in no hurry to return to the US and it was completely paid, we weren’t complaining. Of course, staying in a high rise... More 

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear mwcw, We are glad to know that you enjoyed the time you spent with us and that you recommend us. Thank you for your detail feedback, it is a real satisfaction to know that we were able to give you a great impression on your last minute stay. We hope to have you back at Sheraton Quito soon! Warm... More 

Malaysia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 8, 2015

Just across the road to a big shopping center QUICENTRO, where you can get all your gear for your trip to the Galapagos ( shoes & clothes ) plus the food court has yummy food, desserts & coffee to get a quick sample of Ecuadorian food.

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear TravelBugMalaysia, Thank you for your rating at Tripadvisor, we are happy to know that you enjoyed your stay with us. We hope to welcome you back soon. Warm regards, Michel Thorin General Manager More 

Quebec, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 29, 2015

We spent a week in Quito from June 13-20. The hotel is very close to Parque Carolina and Metropolitano which was great for early morning walks. Staff is extremely helpful, professional and pleasant. Let me, especially, point out Laurianne's consistently helpful and thoughtful assistance in the hotel lobby. She guided us in French, English and Spanish. We hope to be... More 

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear DoNicky, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thank you for your valuable comments about our services and for recognizing Laurianne's service, these will help us to motivate and keep providing the service that our guests deserve. It's a real satisfaction for us that your recent stay has been excellent.... More 

Baden bei Wien
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 26, 2015

I stayed there for two nights in one of the executive rooms. Really nice and reasonably sized rooms. Internet WIFI connection is perfect in the entire hotel. Staff is very attentive. Gym is located in the top floor with a very nice view on the city. Further it is very well equipped and machines are brand new. All in all... More 

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear SensationP, Thank you for your comments and for sharing in Trip Advisor your experience at Sheraton Quito. We are happy to know that everything was excellent during your stay and that you are going to stay again with us in the future. If you need any assistence for your next stay please contact us, we'll be happy to assist... More 

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