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All 106 Quito hotels

Sheraton Quito

4.5 of 5 Hotel   |   Avda. Naciones Unidas Y Republica, Quito, Ecuador
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Sheraton Quito
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Ranked #19 of 106 Hotels in Quito
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Darrin C Sainte-Julie, Quebec, Canada
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250 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sainte-Julie, Quebec, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed twiced within two weeks and were treated to a fantastic experience by all of the staff. No hesitation to recommend this hotel to all travellers, for business or pleasure. Lots of great restaurants and shopping nearby or eat at Cooks for awesome local food. Special mention to superb staff in the Club lounge. Excellent service and a perfectly... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Darrin C, Thanks for your excellent review about Sheraton Quito! It is a real satisfaction that you enjoyed your time with us and your high recomendations about our services and our staff. We certainly hope to have you back in our Hotel on your next visit to Quito. Please feel free to contact us if you have any suggestions... More

1 review
1 of 5 stars Reviewed 2 weeks ago

Terrible food, we invited our friends and left the restaurant still hungry, overpriced $30 for that kind of food I wouldn't pay $10 it was embarrassing inviting my friends to that place. Don't purchase the buffet, we spoke to the restaurant manager to complain, she wanted my email, but until now I haven't heard from her

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Carlos E, Thank you for this feedback and for your preference to our brand. Your opinion certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed your expectations at our Restaurant in your recent visit; we have noted your comments and would like to advise you that we are forwarding... More

Bogota, Colombia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The room are moderns very clean, nice bed, but they have a lot of ptoblems: A/C wasnt good going up all the time making the room very hot, the telephone was like crazy ringing every 35 minuts , a lot of prople trying to fix it but never stop, the information gived by guest relation its diferent every time you... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Ruth V, Thank you for this feedback and for your preference to our brand. Your opinion certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed yours expectations during your time with us. We have noted your comments about the problems you experienced with the A/C and we are currently... More

Portsmouth, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff here are fantastic - the porters, laundry service, housekeeping, room service and restaurant staff are ALL helpful, prompt, efficient and genuinely friendly. Room service food arrives bang on time every time, my laundry came back a day early and a technician appeared to fix a faulty lamp within one minute of being requested. Fantastic service all round.....except the... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Kim H, Thank you for your excellent review about your experience in Sheraton Quito. We are glad to know, in such detail, that you enjoyed your time with us and that you have so many positive things about your stay. We certainly would like to thank you for your appreciation about our Front Desk's associates, I have passed your... More

central VA
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There's nothing to complain about here, except perhaps that you could stay in this hotel and never see much of the real Ecuador, or even much of Quito - so do get out and look around. The staff were friendly and helpful, the rooms were spacious and comfortable, and the area around the hotel had plenty of shopping if you're... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear OldSwampy, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thanks you for your kind and valuable comments about our Hotel and about our services, they will help us to motivate and keep providing the service that our guests deserve. It's a real satisfaction for us that your recent stay has been... More

Ashford, United Kingdom
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed for a few days whilst on business. Initial thoughts when I arrived after travelling for 15 hours were great. The staff very welcoming and took my bags up to my room. Breakfast is nice, although at $20 USD per person quite expensive. I chose to eat at the Cooks restaurant the 2nd and 3rd days of staying here... More

Was this review helpful? Yes 1
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Scott M Thank you for your excellent comments about us! On behalf of Sheraton Quito, we would like to thank you for your kind comments about our services and our staff. We are happy to know that you enjoyed your experience with us. It would be our pleasure to serve you in your next visit to our city. Kind... More

1 review
4 of 5 stars Reviewed September 11, 2014

I stayed in this hotel for 3 days. It was in the middle of the city, which was much to my delight with a mall down the street and a huge soccer stadium around the corner. The room was very comfortable, with a walk-in closet, and a enormous bathroom. Room service was very kind to us and came in to... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Daniel R, We’d like to sincerely thank you for taking the time to give us your feedback after your recent stay at Sheraton Quito. We are pleased to know you enjoyed our confortable rooms, restaurants and the service that our staff provided. Looking forward to host you on your next visit to our city. Kind regards, Michel Thorin B.... More

San Juan, Puerto Rico
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 29, 2014

Stayed here for some 30 days. Right in what I could say the middle of the city with a shopping mall across the street. The service was fantastic; the employees are very friendly and courteous. The room was very nice, nothing fancy but very comfortable. Very well kept and clean. I really never ate at the hotel for maybe once... More

Was this review helpful? Yes 2
Santiago
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I have stayed at this great hotel a few times and it never fail to amaze me.....the staff is almost telepathic, almost predicting your every need. And not only are they helpful....everyone is so pleasant, charming and gracious. The rooms are equipped with everything especially a great wifi set up. Room service is flawless, and the food service throughout the... More

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 21, 2014 via mobile

A great hotel which was very centrally located for the business district. Staff were very friendly and helpful. Close to a good shopping centre and reasonable selection of restaurants. A good base from which to start.

Was this review helpful? Yes 1
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Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points

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