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Sheraton Quito

Travelers' Choice award winner
Avda. Naciones Unidas Y Republica, Quito, Ecuador
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Sheraton Quito
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Sheraton Quito
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297 reviews from our community

Traveler rating
    163
    105
    22
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
41 reviews 41 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is one of the best options in Quito. Great service, good/spacious rooms and excellent location right in front of a shopping center. The segundo muelle restaurant is right accross the street so it has good dining options around. The breakfast is very good also.

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Ballston
Top Contributor
60 reviews 60 reviews
50 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 21, 2015

This a fine hotel with clean rooms, generously sized and well lit. Everything was buttons, nobs, and switches -- no fancy, high tech stuff to figure out. The bathroom was well designed, spacious, well lit, too. Their TV station line-up included BBC World News, for which I was especially grateful. The wi-fi (included in my room rate [YMMV]) was easy... More 

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The Woodlands, Texas
Top Contributor
374 reviews 374 reviews
67 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed February 14, 2015 via mobile

The hotel is well located in the business district of Quito and right next to Quicentro, the shopping mall. The hotel is clean, well maintained and the service is in general good. Not very happening though, the bar has set up that doesn't help it, not a ny kind of ambience. The rooms are clean,comfortable and well furnished.

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Carlos A, We would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement and assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. Looking forward to host you soon. Kind regards, Michel Thorin... More 

Torrance, California
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 7, 2015

This was my first time in Quito and stayed here because the office is a couple of blocks away. Also my company holds events at the Sheraton. The staff is warm and helpful. They actually offer complimentary coffee and drinks in the lobby - including ice tea - a rarity in South America. I did attend a receipt / training... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Denise O Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve. It's a real satisfaction for us that your recent stay has been excellent. We hope to have... More 

The Villages, Florida
Top Contributor
371 reviews 371 reviews
33 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed February 5, 2015

We stayed here for three nights at the beginning of our trip to the Galapagos. It is a very nice hotel. Our room was clean and spacious. The staff was helpful with questions. We thought the breakfast was very good although rather expensive at $25 per person. I would recommend you make sure your breakfast is included in the price... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Scott8147, Thank you for your comments about your time with us and for sharing your experience. Your opinion certainly assist us through our continuously process of improvement. It is a real satisfaction that you enjoyed your stay and that we met your expectations. We hope to have you again in our hotel to provide the quality service you deserve.... More 

Easton, Maryland
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 2, 2015

The Sheraton Quito is located at least 30 minute car ride from the old town and 45 minutes from the airport.The hotel was clean and the front desk was helpful.It is located close to an outside arena where a concert was held one of the nights we were staying . The music was loud enough to hear in the room.... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear D Burke H Thank you for letting us know about your experience at Sheraton Quito. We are happy to know that you enjoyed your time with us, however we would like to apologize for the inconvenience with the noise of the concert, we are currently searching for alternatives to prevent this issue. We hope to have you back again... More 

Cape May, New Jersey
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 27, 2015

Wonderful location in north Quito, close to shopping malls and Parque La Carolina. Staff were attentive and friendly. Rooms were normally well appointed, with a nice fitness facility and food service options. Breakfast was wonderful. BUT, and it's a big BUT. Our rooms on the non-park side (toward the ugly soccer stadium) of the hotel were subject to all night... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear CGA79, Thank you for sharing your experience at Sheraton Quito. First of all our sincere apologies for not meeting your expectations during your time with us. We understand your disappointment with the noise of the dogs near the Embassy; we are contacting their owner to see what we can do about this to prevent this inconvenient to our guests.... More 

Contributor
16 reviews 16 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 17, 2015

Hotel was in a good location in Quito in front of the Quicentro shopping mall which has high end stores. Breakfast was fantastic and everyday was a treat as the food was always different. The view from the room was the football stadium which was not the most attractive view. Room was clean and staff very helpful and friendly.

Was this review helpful? Yes 1
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Rami H, Thank you so much for sharing your experience at Sheraton Quito. It is a real satisfaction that you enjoyed your time with us and that you have such excellent comments about our breakfast and food. We hope to have you back soon. Warm regards, Michel Thorin General Manager More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 16, 2015 via mobile

We did not choose this hotel - the LAN flight that we were on was cancelled and we had to stay a day in this hotel. We were told that we had a budget of USD15 for dinner when we checked in. After checking in, both my daughter and myself wondered to the restaurant to get a light meal as... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Soo Cheng S, Thank you for sharing your comments about Sheraton Quito. Please receive our sincere apologies for the missunderstanding about the information given to you at the restaurant. Your comments regarding the service at our Restaurant have been forwarded to our Director of Food & Beverage in order to give that area immediate attention. We assure you that... More 

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 12, 2015

Great hotel in great location. Came here with family of 5 and had 2 rooms. Staff was very courteous. Many of the staff didn't speak English but that's okay because we were in Ecuador! They were kind enough to get a driver to take us to and from the airport as well as one to drive us around the city.... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Psinha34, Thank you for sharing your comments about Sheraton Quito. We are happy to know that your experience at our hotel was excellent and that you really enjoyed your time with us. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. We hope to see you... More 

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