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All 107 Quito hotels

Sheraton Quito

4.5 of 5 Hotel   |   Avda. Naciones Unidas Y Republica, Quito, Ecuador
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Sheraton Quito
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91%
Ranked #15 of 107 hotels in Quito
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Deborah M Santiago
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  • Reviews (233)
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233 people have reviewed this hotel

Traveler rating
    132
    81
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Santiago
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed at this great hotel a few times and it never fail to amaze me.....the staff is almost telepathic, almost predicting your every need. And not only are they helpful....everyone is so pleasant, charming and gracious. The rooms are equipped with everything especially a great wifi set up. Room service is flawless, and the food service throughout the... More

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New York City, New York
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A great hotel which was very centrally located for the business district. Staff were very friendly and helpful. Close to a good shopping centre and reasonable selection of restaurants. A good base from which to start.

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Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the friendliest staffs that would go out of their way to make you feel at home. Best breakfast buffet with complete varieties including local dishes, eggs/waffle station cooking to order. We got upgraded due to Starwood status to a suite and it was spacious, great bathroom and quiet. The happy hour (another Starwood benefit) is also a cherry on... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Giftie-Gift Thank you for letting us know about your experience with us; we appreciate your comments and are happy to know that you enjoyed your time with us. We are happy to know that you liked our breakfast and our Club Lounge services. Comments like yours help us motivate and to continue to deliver the excellent service that our... More

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

Seems that every employee from this hotel knows you!!! Complement you every single time, very personalized treatment!!! Breakfast is very very good...even with shrimp ceviche (which I love). Room was clean, very comfortable and the bed...ohhh the bed is perfect!!! Just one thing I would add...an in room minibar (but that is OK, there were free bottles of water)!!! Was... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Jinji Z Thank you for your letting us know about your experience, it is a real pleasure that you enjoyed your stay with us and that everything was acording to your expectations. Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve. We hope to... More

Lynbrook, New York
Top Contributor
79 reviews 79 reviews
8 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed May 24, 2014

I went to the Sheraton Hotel - Lobby to have a drink and talk with some friends. The decoration and atmosphere is nice, modern and clean. It was a great surprise to find that Jaime Baca form the legendary group "Los Hermanos Baca" is playing there, his music and repertory is fantastic and he really set the mood in that... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear marcelony Thank you for contacting us about your experience at our Lobby Bar, we are glad to hear that you really enjoyed your time with us and that our music offer fulfilled your expectations. Please be sure that your feedback will help us to continue providing quality service and in the same way to constantly improve our product. Hope... More

california
Top Contributor
76 reviews 76 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 22, 2014

We stayed here the night before going on a week long cruise in the Galapagos. The cruise line had put up passengers in the JW Marriott which was about another 30 minutes into the city (it is a good hour drive from the Quito airport to the city). They were jealous of our opportunistic location which cut down on the... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear smerdlapgraslbinder, Thank you for your kind remarks about our Hotel and the service that you experience with us. We are happy to know that you enjoyed our Restaurant Cook's and our cuisine. It's a real satisfaction for us that your recent stay has been excellent. We hope to have you again in our hotel to provide the quality service... More

Honolulu, Hawaii
Top Contributor
86 reviews 86 reviews
51 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed May 12, 2014

This is an exceptional Sheraton. We had no complaints about our room -- clean, well, appointed, very comfortable bed, everything in working order, free wi-fi. The staff was very friendly and helpful in making transportation arrangements. A large upscale mall is across the street. Plenty of nearby restaurants, but we ate at the hotel restaurant, Cook's, which was excellent and... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear MandJ-Hawaii Thank you so much for your kind remarks about our Hotel and services; we are happy to know that you enjoyed your stay with us and in our city. We hope to have you again in our hotel to provide the quality service you deserve. Any questions, suggestions or additional requests you may have please contact us, we... More

Ukraine
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 11, 2014

We were there in April for a weekend, this hotel is what you expect from a Sheraton in terms of quality in a very centric location. Staff was fabulous which was a first to me in Ecuador after 8 months living here and traveling quite a bit around the country. The best thing of the hotel was the Sunday brunch,... More

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear ua12 Thank you for letting us know about your experience at Sheraton Quito, we greatly appreciate your comments about our service and our Sunday brunch. We hope to have you here very soon to enjoyed the service that makes Sheraton Quito the best option in Quito. Please let us know if you have any questions or request for your... More

Singapore, Singapore
Top Contributor
57 reviews 57 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 6, 2014

This is a good hotel which lived up to the Sheraton name. It has a good location, being in a street filled with restaurants. Across the road is a big mall so there is easy access to food and shopping. Staff were friendly and the check in staff allowed early check-in, which I appreciated greatly. The room was cosy and... More

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear hotspot78 Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve. It's a real satisfaction for us that your recent stay has been excellent. We hope to have you again in our hotel to provide the quality service you deserve. Best regards, Michel Thorin General... More

Seattle, Washington
Top Contributor
54 reviews 54 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 8, 2014

Great location in Quito, nice lounge (for Platinum members or you can pay $25 pp to enter). Nice lobby. Poor service all the way around except for one person in the restaurant and the bellman Tony.. Very disappointing stay. When I had the air conditioner on in the room it blew air that smelled like raw sewage. The TV didn't... More

Was this review helpful? Yes 1
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Sealizis, Thank you for your comments about your recent experience at Sheraton Quito; please be sure that we are taking the corrective measures to ensure that this kind of inconveniences don't happen again. Please, accept our sincerely apologies for not having succeed yours expectations during your time with us. Certainly, this feedback assists us to set a higher standard... More

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Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Quito 4.5*
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#3 Business Hotel in Quito #7 Luxury Hotel in Quito #13 Family Hotel in Quito #16 Romantic Hotel in Quito
Hotel Class
Number of rooms
170

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