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Sheraton Quito

4.5 of 5 Avda. Naciones Unidas Y Republica, Quito, Ecuador
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Certificate of Excellence 2014
Sheraton Quito
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Sheraton Quito
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270 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a couple of nights after spending a week trekking through the Andes. This luxury hotel was a very nice reprieve from the trekking lodges we had been used to. Our room here was enormous with a everything you would need for a long stay (full kitchen, washer/dryer). While we didn't stay long enough to make use... More 

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Postville Labrador
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for a week for business on club floor. Excellent stay, much better then the average Canadian Sheraton experience. Stayed on club floor. Staff where friendly and spoke English well. Food in the restaurant was good, but nothing to write home about.

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Houston, Texas
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 15, 2014

The Sheraton is a lovely hotel and the rooms were very clean. The breakfast buffet was also wonderful. I recommend this hotel for business stays and it is located right across from a mall. The transportation services to and from the hotel were also wonderful, Bolivar was my driver and he was a great driver and speaks a little bit... More 

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Guayaquil
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 11, 2014

The Sheraton is a very nice hotel. People is very kind and facilities are amazing. It offers courtesy phones and computers, free wifi everywhere, delicious breakfast, huge lobby, etc. It's location is perfect, close to many restaurants, malls, etc. I would defiantly recommend it for family, business or any kind of trip.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 8, 2014 via mobile

They messed up the reservation and then blamed us. Then, they made us wait an hour and a half before they found a room. They made us check out the room before they rented it to us. At that time it checked out fine. Later that evening the wedding reception started right below our room. Its was so loud, earplugs... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Lovestotrvl, Thank you for contacting us. I was sorry to learn of your concerns regarding your recent stay at Sheraton Quito and at the outset, would like to offer my sincere apologies for the disappointment you have expressed. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Please be assured... More 

Cuernavaca
Top Contributor
52 reviews 52 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 4, 2014

Our group had a wonderful time here. The location was excellent (near a great shopping mall). Taxis were easy to get. The breakfast buffet offered a great selection of fruit, breakfast bread, egg dishes, cereals, hotcakes and more. The rooms were spacious and comfortable. We had a group dinner in one of the banquet rooms which was lovely. Wifi, computers... More 

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Reno, Nevada
Top Contributor
57 reviews 57 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 2, 2014

Stayed here as part of a tour f Ecuador and Peru. This was our first hotel during our visit, and it really set the tone for the whole, wonderful trip! Beautiful property, with well appointed, spacious rooms. Great lobby and public spaces. Very secure! Great restaurants! This would be a great choice for leisure or business purposes!

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Sainte-Julie, Quebec, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed October 20, 2014

We stayed twiced within two weeks and were treated to a fantastic experience by all of the staff. No hesitation to recommend this hotel to all travellers, for business or pleasure. Lots of great restaurants and shopping nearby or eat at Cooks for awesome local food. Special mention to superb staff in the Club lounge. Excellent service and a perfectly... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Darrin C, Thanks for your excellent review about Sheraton Quito! It is a real satisfaction that you enjoyed your time with us and your high recomendations about our services and our staff. We certainly hope to have you back in our Hotel on your next visit to Quito. Please feel free to contact us if you have any suggestions... More 

1 review
1 of 5 stars Reviewed October 6, 2014

Terrible food, we invited our friends and left the restaurant still hungry, overpriced $30 for that kind of food I wouldn't pay $10 it was embarrassing inviting my friends to that place. Don't purchase the buffet, we spoke to the restaurant manager to complain, she wanted my email, but until now I haven't heard from her

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Carlos E, Thank you for this feedback and for your preference to our brand. Your opinion certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed your expectations at our Restaurant in your recent visit; we have noted your comments and would like to advise you that we are forwarding... More 

Bogota, Colombia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 3, 2014 via mobile

The room are moderns very clean, nice bed, but they have a lot of ptoblems: A/C wasnt good going up all the time making the room very hot, the telephone was like crazy ringing every 35 minuts , a lot of prople trying to fix it but never stop, the information gived by guest relation its diferent every time you... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Ruth V, Thank you for this feedback and for your preference to our brand. Your opinion certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed yours expectations during your time with us. We have noted your comments about the problems you experienced with the A/C and we are currently... More 

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Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#3 Business Hotel in Quito
#9 Luxury Hotel in Quito
#16 Family Hotel in Quito
#20 Romantic Hotel in Quito

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