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Sheraton Quito

Travelers' Choice award winner
Avda. Naciones Unidas Y Republica, Quito, Ecuador
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Sheraton Quito
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Sheraton Quito
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337 Reviews from our TripAdvisor Community

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Traveler rating
    188
    119
    23
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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    (337)
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    (82)
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Germantown, Maryland
Level Contributor
7 reviews
5 of 5 stars Reviewed yesterday NEW

This hotel is very nice. The rooms were large, well maintained and comfortable. We had a wonderful dinner in the restaurant. The staff were friendly and quite helpful. The hotel is in a very nice part of Quito, essentially across the street from a large shopping complex (Quicentro) with restaurants and any stores you might want. We shopped at the... More 

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Port Orange, Florida
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was a beautiful hotel with excellent facilities, friendly staff, and a delicious buffet breakfast if you're short on time (though be prepared to shell out for it, breakfast was a bit pricey). We stayed here two nights ahead of our Galapagos trip and would happily recommend this property. The spa area is excellent and a welcome diversion after active... More 

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Thousand Oaks, California
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We started our trip to Ecuador and end our trip from the Sheraton Quito. I write this from the hotel on our last few days here. The staff at the Sheraton set the standard for quality service. Every need is met, every door opened, every request met with enthusiasm. We absolutely felt at home at the Sheraton. This seems like... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear RickCA, Thank you for your kind comments and for sharing your experience at Sheraton Quito. We are happy to learn that you enjoyed your time with us and that we made you feel at home. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. We hope... More 

Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed there for one week. The hotel is a great property in a very nice location of Quito; it is close to shopping and business center. I highly recommend the executive rooms, very comfortable, clean and perfect! The staff is extremely helpful, professional and pleasant. I love the organic program of water saving is extraordinary and you feel great... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Lola B, Thank you so much for your kind feedback and for sharing your experience with us; it is a real satisfaction to know that you had a great time with us and that everything was acording to your expectations and that you are going to recommend us. We hope you come back soon and stay again with us!... More 

new mexico
Level Contributor
280 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Sheraton Hotel in Quito only because our United flight was cancelled at the last minute, and they put us put us up for two nights here at their expense. However, since we were in no hurry to return to the US and it was completely paid, we weren’t complaining. Of course, staying in a high rise... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear mwcw, We are glad to know that you enjoyed the time you spent with us and that you recommend us. Thank you for your detail feedback, it is a real satisfaction to know that we were able to give you a great impression on your last minute stay. We hope to have you back at Sheraton Quito soon! Warm... More 

Malaysia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just across the road to a big shopping center QUICENTRO, where you can get all your gear for your trip to the Galapagos ( shoes & clothes ) plus the food court has yummy food, desserts & coffee to get a quick sample of Ecuadorian food.

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear TravelBugMalaysia, Thank you for your rating at Tripadvisor, we are happy to know that you enjoyed your stay with us. We hope to welcome you back soon. Warm regards, Michel Thorin General Manager More 

Quebec, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We spent a week in Quito from June 13-20. The hotel is very close to Parque Carolina and Metropolitano which was great for early morning walks. Staff is extremely helpful, professional and pleasant. Let me, especially, point out Laurianne's consistently helpful and thoughtful assistance in the hotel lobby. She guided us in French, English and Spanish. We hope to be... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear DoNicky, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thank you for your valuable comments about our services and for recognizing Laurianne's service, these will help us to motivate and keep providing the service that our guests deserve. It's a real satisfaction for us that your recent stay has been excellent.... More 

Baden bei Wien
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 26, 2015

I stayed there for two nights in one of the executive rooms. Really nice and reasonably sized rooms. Internet WIFI connection is perfect in the entire hotel. Staff is very attentive. Gym is located in the top floor with a very nice view on the city. Further it is very well equipped and machines are brand new. All in all... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear SensationP, Thank you for your comments and for sharing in Trip Advisor your experience at Sheraton Quito. We are happy to know that everything was excellent during your stay and that you are going to stay again with us in the future. If you need any assistence for your next stay please contact us, we'll be happy to assist... More 

Vernon, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 26, 2015

We were in Ecuador for a private tour for two weeks, in between our side trips to the Amazons and the Galapagos, we stayed at the Sheraton in Quito, which BTW is a wonderful city to visit. The hotel looked after our extra luggage while we went on our side trips, as we had to travel light to those destinations.... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Thwangfsdesign, Thank you for your detail feedback and for sharing your experience with us. We are happy to know that you enjoyed both visits to our Hotel, however please accept our apologies for the packed breakfast, we are taking note to improve this service. We hope that you visit us again soon. Please feel free to contact us for... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2015

So I was very concerned with some of the reviews I had read prior to arriving at the Sheraton Quito. Some claimed that for Internet service there was an additional charge, as well as other reviews stating that personal belongings were being stolen. Well as far as my stay is concerned, it's all false!!! The two weeks I stayed at... More 

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Luis N, Thanks for sharing your experience with us. We are delighted to read that despite having some concerns to stay with us, your experience has been nothing but positive and that you were able to check the quality of our service and security in our facilities by yourself. Also thank you for rating us with five stars and... More 

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