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Sheraton Quito

Travelers' Choice award winner
Avda. Naciones Unidas Y Republica, Quito, Ecuador
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Sheraton Quito
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327 Reviews from our TripAdvisor Community

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Traveler rating
    180
    117
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Quebec, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent a week in Quito from June 13-20. The hotel is very close to Parque Carolina and Metropolitano which was great for early morning walks. Staff is extremely helpful, professional and pleasant. Let me, especially, point out Laurianne's consistently helpful and thoughtful assistance in the hotel lobby. She guided us in French, English and Spanish. We hope to be... More 

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Baden bei Wien
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed there for two nights in one of the executive rooms. Really nice and reasonably sized rooms. Internet WIFI connection is perfect in the entire hotel. Staff is very attentive. Gym is located in the top floor with a very nice view on the city. Further it is very well equipped and machines are brand new. All in all... More 

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Vernon, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were in Ecuador for a private tour for two weeks, in between our side trips to the Amazons and the Galapagos, we stayed at the Sheraton in Quito, which BTW is a wonderful city to visit. The hotel looked after our extra luggage while we went on our side trips, as we had to travel light to those destinations.... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

So I was very concerned with some of the reviews I had read prior to arriving at the Sheraton Quito. Some claimed that for Internet service there was an additional charge, as well as other reviews stating that personal belongings were being stolen. Well as far as my stay is concerned, it's all false!!! The two weeks I stayed at... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Luis N, Thanks for sharing your experience with us. We are delighted to read that despite having some concerns to stay with us, your experience has been nothing but positive and that you were able to check the quality of our service and security in our facilities by yourself. Also thank you for rating us with five stars and... More 

Rochester, New York
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Sheraton Quito for appromimately 7 days out of my 17 day trip using the hotel as my home base between tours to other parts of Ecuador. The hotel is a great property in a very nice location of Quito. it is close to shopping and entertainment. The staff was very accommodating and always there to... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Tread123, We are very proud to receive your kind comments and five star rating. It is great to know that our food quality and the hospitality of our team members allowed you to enjoy an excellent experience. Also, thanks for recommending our property for business or pleasure; we hope to welcome you back in the near future. Warm regards,... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

On a Group tour, which meant three separate stays at this great hotel during two weeks of amazing travel, , I found the staff amazing and the rooms great I so enjoyed the stay. They even had shirts that I left by mistake, returned to me after a eight day break. the hotel restaurant served amazing breakfasts but, being a... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear drainoil, We sincerely appreciate your kind comments! Thank you for highlighting the comfort of our guest rooms, facilities and the service provided by our staff. We look forward to welcome you back during your future visits to Quito. Warm regards, Michel Thorin General Manager More 

Miami, Florida
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there for three nights. Great food, super nice rooms. Lot of security which makes you feel safe. Customer service is great and the breakfast buffet although expensive it is great. The wi fi is super fast. I had the hotel arranged for a car to pick me up and they did a great job! Will recommend for sure

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Ramon-33126, We sincerely appreciate your kind comments. Thank you for choosing Sheraton Quito for your recent stay. Your feedback is very important to us, thank you! We are happy to know that you enjoyed your experience at our hotel and that you have good comments about us Should your plans bring you back to our city, we would like... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am in Quito for a training session being held at the Sheraton. I came a day early and was very impressed with the attentive staff and warm welcome I was given. The rooms are clean and well appointed with plenty of room to spread out and work. Wifi works flawlessly. I ordered room service my first night and the... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Ernie A We appreciate your positive comments regarding our staff and quality of our Hotel. We are very proud to hear your experience met your expectations and that you enjoyed your time with us. We look forward to your next stay. Warm regards, Michel Thorin General Manager More 

Central Oregon, Oregon
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is modern, quiet, and clean. It is not within walking distance of most points of interest. One hour from the airport. We were with a tour group, but if on your own it might be wise to look into some kind of a city tour if you want to see the sights.

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear walkalot4ever Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our facilities! We look forward to your next stay. Sincerely, Michel Thorin General Manager More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Is a small hotel but with very good service and instalations. Clean, good food, best locations. The breakfast is good, the cooks restaurant also (Service is slow). There is a big mall crossing the street in case that is a driver.

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Gilberto V, Thank you for your kind comments and suggestions! We are happy to know that you enjoyed your time with us. I have forwarded your comments about the slow service to our F&B Manager to follow up and take corrective measures. We hope to see you back soon! Warm regards, Michel Thorin General Manager More 

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