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Sheraton Quito

Travelers' Choice award winner
Avda. Naciones Unidas Y Republica, Quito, Ecuador
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Sheraton Quito
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Sheraton Quito
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311 reviews from our community

Traveler rating
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    110
    22
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Idaho Falls, Idaho
Top Contributor
56 reviews 56 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Thoroughly enjoyed our two night stay. The staff was friendly, professional, and attentive. The room was a nice size, well appointed, and comfortable. The shower was one of the best I have encountered in any hotel. It was spacious, had excellent water flow, and was arranged so that it was easy to get in and out of and no concern... More 

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Chagrin Falls, Ohio
Top Contributor
132 reviews 132 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was here at the beginning of my group tour, so the stay was prearranged. It was a lovely place to stay, and I enjoyed the light refreshments in the lobby. The breakfast was a huge buffet, more than I could enjoy! I did get to look at the gym, but didn't have time to use it. There is a... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear 1jane, Thank for sharing your experience at Sheraton Quito, we are happy to know that you enjoyed our services and the breakfast buffet We hope to see you again at our hotel soon!! Warm regards, Michel Thorin General Manager More 

Jersey City, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

Stayed for two weeks in the later half of March 2015 (for the second time). My earlier stay was more than a year ago. I can now say that whenever i visit Quito, i would prefer this Hotel. Was Clean, well located with mall nearby and lots of restaurants around. Gym was good and well equipped. Club Lounge was with... More 

Was this review helpful? Yes 1
sheUIO, General Manager at Sheraton Quito, responded to this review

Greetings from Sheraton Quito Hotel. It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We are happy to know that you really enjoyed your time with us and that you will always prefer our hotel when in Quito. This feedback assists us to set a... More 

Bogota, Colombia
Top Contributor
59 reviews 59 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 4, 2015

Very nice hotel in a perfect location. Rooms are big and the bed is VERY good. Checking in and out is very fast and never had a problem (stayed there 8 or 9 times now). The best rooms are in the 7th floor and the smallest ones are in the first 3 floors. Breakfast is good and has a lot... More 

Was this review helpful? Yes 1
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear aje302 Thank you for sharing your experience at Sheraton Quito and for your great comments about our service. It is a real satisfaction to know that you enjoyed your time with us and that you will recomend us. We hope to see you back soon to keep enjoying your time in Quito. Best regards, Michel Thorin General Manager More 

Senior Contributor
42 reviews 42 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 14, 2015 via mobile

This is one of the best options in Quito. Great service, good/spacious rooms and excellent location right in front of a shopping center. The segundo muelle restaurant is right accross the street so it has good dining options around. The breakfast is very good also.

Was this review helpful? Yes 2
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear HMP S Thank you for sharing your experience at Sheraton Quito, we are happy to know that you had a good stay and hope to see you soon. If you have additional comments or suggestions please contact us, we'll be happy to assist you. Best regards, Michel Thorin General Manager More 

Ballston
Top Contributor
71 reviews 71 reviews
58 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 21, 2015

This a fine hotel with clean rooms, generously sized and well lit. Everything was buttons, nobs, and switches -- no fancy, high tech stuff to figure out. The bathroom was well designed, spacious, well lit, too. Their TV station line-up included BBC World News, for which I was especially grateful. The wi-fi (included in my room rate [YMMV]) was easy... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Rover1313 Thank you for publishing a very detailed review about your experience at Sheraton Quito. Your feedback is very important for us and to know how was your time with us. We consider the points to improve and work on that to provide the best service and quality to our guests that deserve the best. We look forward your... More 

The Woodlands, Texas
Top Contributor
397 reviews 397 reviews
72 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed February 14, 2015 via mobile

The hotel is well located in the business district of Quito and right next to Quicentro, the shopping mall. The hotel is clean, well maintained and the service is in general good. Not very happening though, the bar has set up that doesn't help it, not a ny kind of ambience. The rooms are clean,comfortable and well furnished.

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Carlos A, We would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement and assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. Looking forward to host you soon. Kind regards, Michel Thorin... More 

Torrance, California
Top Contributor
55 reviews 55 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 7, 2015

This was my first time in Quito and stayed here because the office is a couple of blocks away. Also my company holds events at the Sheraton. The staff is warm and helpful. They actually offer complimentary coffee and drinks in the lobby - including ice tea - a rarity in South America. I did attend a receipt / training... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Denise O Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve. It's a real satisfaction for us that your recent stay has been excellent. We hope to have... More 

The Villages, Florida
Top Contributor
370 reviews 370 reviews
34 hotel reviews
173 helpful votes 173 helpful votes
5 of 5 stars Reviewed February 5, 2015

We stayed here for three nights at the beginning of our trip to the Galapagos. It is a very nice hotel. Our room was clean and spacious. The staff was helpful with questions. We thought the breakfast was very good although rather expensive at $25 per person. I would recommend you make sure your breakfast is included in the price... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Scott8147, Thank you for your comments about your time with us and for sharing your experience. Your opinion certainly assist us through our continuously process of improvement. It is a real satisfaction that you enjoyed your stay and that we met your expectations. We hope to have you again in our hotel to provide the quality service you deserve.... More 

Easton, Maryland
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 2, 2015

The Sheraton Quito is located at least 30 minute car ride from the old town and 45 minutes from the airport.The hotel was clean and the front desk was helpful.It is located close to an outside arena where a concert was held one of the nights we were staying . The music was loud enough to hear in the room.... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear D Burke H Thank you for letting us know about your experience at Sheraton Quito. We are happy to know that you enjoyed your time with us, however we would like to apologize for the inconvenience with the noise of the concert, we are currently searching for alternatives to prevent this issue. We hope to have you back again... More 

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