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Sheraton Quito

4.5 of 5 Avda. Naciones Unidas Y Republica, Quito, Ecuador
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Sheraton Quito
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Sheraton Quito
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283 reviews from our community

Traveler rating
    156
    101
    19
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape May, New Jersey
Contributor
16 reviews 16 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Wonderful location in north Quito, close to shopping malls and Parque La Carolina. Staff were attentive and friendly. Rooms were normally well appointed, with a nice fitness facility and food service options. Breakfast was wonderful. BUT, and it's a big BUT. Our rooms on the non-park side (toward the ugly soccer stadium) of the hotel were subject to all night... More 

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear CGA79, Thank you for sharing your experience at Sheraton Quito. First of all our sincere apologies for not meeting your expectations during your time with us. We understand your disappointment with the noise of the dogs near the Embassy; we are contacting their owner to see what we can do about this to prevent this inconvenient to our guests.... More 

Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was in a good location in Quito in front of the Quicentro shopping mall which has high end stores. Breakfast was fantastic and everyday was a treat as the food was always different. The view from the room was the football stadium which was not the most attractive view. Room was clean and staff very helpful and friendly.

Was this review helpful? Yes 1
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Rami H, Thank you so much for sharing your experience at Sheraton Quito. It is a real satisfaction that you enjoyed your time with us and that you have such excellent comments about our breakfast and food. We hope to have you back soon. Warm regards, Michel Thorin General Manager More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We did not choose this hotel - the LAN flight that we were on was cancelled and we had to stay a day in this hotel. We were told that we had a budget of USD15 for dinner when we checked in. After checking in, both my daughter and myself wondered to the restaurant to get a light meal as... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Soo Cheng S, Thank you for sharing your comments about Sheraton Quito. Please receive our sincere apologies for the missunderstanding about the information given to you at the restaurant. Your comments regarding the service at our Restaurant have been forwarded to our Director of Food & Beverage in order to give that area immediate attention. We assure you that... More 

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel in great location. Came here with family of 5 and had 2 rooms. Staff was very courteous. Many of the staff didn't speak English but that's okay because we were in Ecuador! They were kind enough to get a driver to take us to and from the airport as well as one to drive us around the city.... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Psinha34, Thank you for sharing your comments about Sheraton Quito. We are happy to know that your experience at our hotel was excellent and that you really enjoyed your time with us. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. We hope to see you... More 

Huntsville, Alabama
Top Contributor
186 reviews 186 reviews
64 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located in the good side of Quito. With a mall right across from Hotel. Has great restaurants around it and a Juan Valdez downstairs. Great service from Check in to check out. Has AC in rooms which is hard to find in SA. Breakfast has a huge variety of local food along with continental. Fresh juices are available too.

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear shefpat Thank you for your comments and for letting us know about your experience with us. It´s great to know that you had a great time at Sheraton Quito. We are looking forward to hosting you again Warm regards, Michel Thorin General Manager More 

Northern California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We arrived at the Sheraton Quito on Dec. 28th & leave tomorrow Jan. 2. I can't tell you how amazed I am by the level of service at this property. Everyone was friendly & helpful without overdoing it--really made us feel at home. I'm SPG Lifetime Platinum & they gave us a suite upgrade to the Club Level. Room was... More 

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sheUIO, General Manager at Sheraton Quito, responded to this review

Dear XavierNSF We are happy to know that you had an excellent stay with us and that we exceeded your expectations. We really take pride of our service and is great to know that we are giving such a good experience to our guests. Thank you for sharing your experience at Sheraton Quito. We hope you stay with us some... More 

huntsville, al
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We always love the sheratons outside the U.S. They always have pristine service and good food. We stayed at this hotel Christmas Eve so it was nice and quiet. The SPG lounge as usual is always a great added benefit. Overall it was a great bed and shower would definitely return

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear foodpat, We are happy to know that you enjoyed your Christmas Eve at our hotel and that your stay with us was great. Thank you for sharing your comments with us. We hope to see you again soon at Sheraton Quito. Kind regards, Michel Thorin General Manager More 

Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is just infront of the mall, is one block from the stadium, good service, everything ok. The service is good, great attitude. The gym is very good, a lot of thing to do. The restaurant as well, good service and the food delicious!!!!

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Joshua H, We are really happy o know that you enjoyed your time with us. Thank you for your review and for taking the time to share your experience. Looking forward to host you soon. Warm regards, Michel Thorin General Manager More 

Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 4 weeks ago

Knowing well the SPG brands, this particular Sheraton exceeded our expectations. The hotel was quite and ohh.. so comfortable. The staff was extremely polite and made us feel very welcomed. The breakfast is amazing. They had ceviche! Highly recommended.

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Julian C, Thank for sharing your experience at Sheraton Quito, it's a real satisfaction to know that we exceeded your expectations and that you enjoyed your time with us. This comments will help us to motivate and keep providing the service that our guests deserve. We hope to have you again in our hotel Warm regards, Michel Thorin General... More 

Washington DC, District of Columbia
Top Contributor
78 reviews 78 reviews
38 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 24, 2014

This is a very nice hotel in the city; not the best location but easy to get almost anywhere. The food in the club is more than adequate. The gym and accompanying hot tub and deck are beautifully situated. But what makes this hotel a stand-out is the service. Even though we arrived at about 1am, we were greeted warmly... More 

Was this review helpful? Yes
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear CDinDC20009, Thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement. It's a real satisfaction for us that your recent stay has been excellent and that you enjoyed our Club Lounge services, food and Fitness Center as well as our service. We assure you that we... More 

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Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Business Hotel in Quito
#9 Luxury Hotel in Quito
#15 Family Hotel in Quito
#16 Romantic Hotel in Quito

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