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Hilton Colon Quito

#28 of 114 Hotels in Quito
Certificate of Excellence
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Avenida Amazonas N19-14 y Patria, Quito, Ecuador
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1 room 1 adult
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Hilton Colon Quito
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941 Reviews from our TripAdvisor Community

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Helsinki, Finland
Level Contributor
106 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

First of all, the official hotel description is misleading at best, as it comes to the hotel location. Hilton Colon Quito is not 15 min from the Quito international airport, it is more like 45 min without traffic. From airport, fixed taxi rate to hotel is USD 27. Hotel lobby facilities are great and look like newly renovated, but the... More 

Helpful?
Thank mikaramram
miami, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

the concierge made a dining recommendation, offered to make a reservation, never made the reservation for us & never "faced the music" great facility and all other services were excellent, but the concierge service is the worst I have ever experienced.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Javieremilio L
HiltonColonQuito, Chanel Manager at Hilton Colon Quito, responded to this review

Dear guest, Thank you for your review. This will help us to improve our service and motivate to our staff. We are deeply sorry we could not meet your expectations during your visit. Our guest comments are highly valued to our hotel in order to keep improving our service and guest experience. Sincerely, Andrea Küstermann Channel Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel has great location, it is clean and has helpful staff. There is the Artisan market 2 blocks behind the hotel which makes the experience more fun. You can find taxis easily in front of the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tsion A
HiltonColonQuito, Channe Manager at Hilton Colon Quito, responded to this review

Dear Guest, Thank you for your review. We are pleased to know you have enjoyed your stay with us! We look forward to meet you again in the nearest future for business or pleasure. Best regards, Andrea Küstermann Channel Manager More 

Brunswick, Maine
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here prior and after a trip to Galapagos with g-adventure tours. Hotel is located in La Marascal (sp?) district which has many restaurants and shops. There is a park across from the hotel where there is an open air market on a miniature scale of Otavalo. Hotel staff is very helpful. Ask concierge for museum discounts. You are... More 

Helpful?
1 Thank 66Ken207
HiltonColonQuito, Channel Manager at Hilton Colon Quito, responded to this review

Dear guest, Thank you for your comment we are pleased to read that you have enjoyed your stay with us. Do let us know if you have any suggestions or additional comments as we love to be your preferred hotel your future visits to Quito! Best regards, Andrea Küstermann Channel Manager More 

Lahaina, Hawaii
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I brought my group from Singles in Paradise here for our 3-nights in Quito prior to our Galapagos trip and it worked out very well. The bedding and size of the rooms were especially nice. From our hotel you could take a 15 minute walk and get to the heart of the restaurants and nightlife. Lots of clubs and action... More 

Helpful?
Thank SinglesInParadise
Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A friend and I stayed here before and after a tour. The hotel is clean and comfortable, and the location is pretty good, a moderate walk or inexpensive cab ride to the sites around Quito. There are plenty of restaurants in and around the hotel, as well as a drug store where you can buy water and snacks across the... More 

Helpful?
Thank AndreaTherese
HiltonColonQuito, Channel Manager at Hilton Colon Quito, responded to this review

Dear Guest, Thank you for your review about your recent stay at our hotel. We are very sorry that our efforts felt short of your expectations in some areas. Our main goal is to satisfy our guest needs and this review will assist us taking special attention to the mentioned details. All of your comments will be internally discussed with... More 

Dallas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Being super excited about my upcoming stay at Hilton Colon, I requested a bottle of wine be chilled and ready by check in. Not only was it not, once i requested it be sent to the room, the wrong bottle was delivered. This is not what I expect when I stay at a Hilton and considering I was using points... More 

Helpful?
Thank Kindainsane
HiltonColonQuito, Channel Manager at Hilton Colon Quito, responded to this review

Dear guest, Thank you for your review about your recent stay at our hotel. I am very sorry that our efforts felt short of your expectations in some areas. The information that you have graciously provided will be considered in order to improve our performance in the future. All of your comments will be internally discussed with our management team.... More 

Benicia, California
Level Contributor
178 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here a total of three nights-- at the beginning and end of a Gate 1 tour of Ecuador. We were very pleased with the proximity to the Casa de Cultura museum and Egido Park. There is a convenience store right across the street where we could buy snacks and water. Huge, comfortable bed. Room 1161 had a beautiful... More 

Helpful?
Thank maryf55
HiltonColonQuito, Channel manager at Hilton Colon Quito, responded to this review

Dear Guest, We appreciate the time taken as we are pleased to read that you have enjoyed your stay with us. Do let us know if you have any suggestions or additional comments as we love to be your preferred hotel your future visits to Quito! Best regards, Andrea Küstermann Channel Manager More 

Boston, Massachusetts
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel has a nice location, we walked to the old city center in half an hour or so. The room is spacious and comfortable beds. Horrible shower, the water kept changing from cold to hot every couple seconds. No wending machines to get water but there's a pharmacy near the hotel that sells water. Service was ok. Breakfast was... More 

Helpful?
1 Thank kat s
HiltonColonQuito, Channel Manager at Hilton Colon Quito, responded to this review

Dear guest, Thank you for your review. We are pleased to know you have enjoyed your stay with us! We look forward to meet you again in the nearest future for business or pleasure. Best regards, Andrea Küstermann Channel Manager More 

sydney
Level Contributor
131 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a nice hotel situated close to the city but a long way from the airport. We stayed on the 15th floor and had access to the 17th floor where they served refreshments and snacks most of the day. This suited us if we only wanted a small meal. Breakfast was also served in this area and is fresh... More 

Helpful?
Thank review53
HiltonColonQuito, Channel Manager at Hilton Colon Quito, responded to this review

Dear value guest, Thank you for your kind review. This will help us to improve our service and motivate to our staff. We appreciate your time and comments; our main objective is to meet the needs of each person that visits our hotel. Sincerely, Andrea Küstermann Channel Manager More 

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