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Swissotel Quito

Travelers' Choice award winner
12 de Octubre 1820 Ave. & Luis Cordero Street | La Floresta Zone, Quito 1721565, Ecuador
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Swissotel Quito
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Swissotel Quito
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520 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Diamond Springs, California
Top Contributor
112 reviews 112 reviews
54 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here twice in March. Both times, the staff made us feel welcome and at home. The lobby is beautifully decorated with peaceful colors and large arrangements of roses. Check-in was friendly and fast. Both stays we were on the 7th floor. Our rooms were quiet and comfortable as was the bed and the linens. It's not necessary to... More 

Review collected in partnership with Swissotel Hotels & Resorts

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Oakland, CA
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 9 nights in January 2015. Every aspect of the hotel is high quality. The included buffet breakfast, the attentiveness of the front desk and the door men. You won't lack for anything in terms of service. Also, because of the elevation and the problems that come with that, the hotel offers free medical service from an... More 

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Directora V, Director de Relaciones Públicas at Swissotel Quito, responded to this review

Dear Guest We appreciate your comments. We are glad to have served you and hear your great experience at Swissotel Quito, we will keep working to offer an excellent service. Kind Regards. More 

Florida
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Swissotel Quito was a welcome stop after a long day of travel. Was it the chicest newest hotel I've stayed in recently? No, but it was super clean and the staff was warm, friendly and accommodating, helping with several requests, including identifying a steady knocking sound that prevented a much needed siesta. The breakfast buffet offered a range of healthy... More 

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Directora V, Director de Relaciones Públicas at Swissotel Quito, responded to this review

Dear Guest We appreciate your comments. We are happy to serve you and we hope you visit us soon. Kind Regards. More 

London, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

good accommodation, everything is clean, are very helpful and you have the option of room service in the morning, the breakfast is deliciou,staff is very friendly and the service was excellent.Thanks.

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Directora V, Director de Relaciones Públicas at Swissotel Quito, responded to this review

Dear Guest We appreciate your comments. We are happy to serve you and we hope you visit us soon. Kind Regards. More 

Milwaukee, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I really enjoyed this great hotel, and plan on returning when we come back to Quito. It was reasonably close to everything, and the service was excellent. We enjoyed the many fine restaurants in the hotel as well!

Was this review helpful? Yes 1
Directora V, Director de Relaciones Públicas at Swissotel Quito, responded to this review

Dear Guest We appreciate your comments. We are happy to serve you and we hope you visit us soon. Kind Regards. More 

Westlake Village, California
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This fie-star hotel has a well-trained staff, but the hotel is a little "tired", scrapes not repaired. Bathroom has only an overhead, wide, round showered with pressure that could have been much better. Furnishings were excellent, and maid service great and friendly. Our convention rate of $125 included breakfast which was a relief because the "walk in" rate was $33.... More 

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Directora V, Director de Relaciones Públicas at Swissotel Quito, responded to this review

Dear Guest We appreciate your comments. We are happy to serve you and we hope you visit us soon. Kind Regards. More 

Sequim, Washington
Top Contributor
214 reviews 214 reviews
158 hotel reviews
172 helpful votes 172 helpful votes
2 of 5 stars Reviewed February 22, 2015

Survived two nights with my honey in room #410 at the Swissotel in Quito. I wonder if our agent who booked this room reads TripAdvisor because if I were him I would not have picked the Swissotel based on their TA reviews. I would suggest potential guests read all of the lower TA reviews (especially the 1s and 2s), because... More 

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Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

My friends and I stayed in Swissotel Quito in early February 2015. We were at a conference. It was clean and comfortable. Friendly service. Good restaurants in hotel. Great shower with lots of hot water. Negatives were: no gift shop, no place to buy bottled water except room service or minibar which were expensive, the security system with cards you... More 

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Awesome staff, superior accommodations and excellent food! It was expensive, but the experience was totally worth it! The personnel are very service oriented and friendly. The rooms were exceptional. We spent 6 nights and slept well. We were very pampered!

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Irvine, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2015

Attended a conference at this facility; the service was very good -- not really a "foodie" destination but quite acceptable for a hotel. The real gem in service was the Executive Lounge and the staff there was outstanding in every way. Fernando anticipated our every need and directed the staff expeditiously and fulfilled our every need. The main dining room... More 

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 2
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