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All 106 Quito hotels

Swissotel Quito

4.5 of 5 Hotel   |   12 de Octubre 1820 Ave. & Luis Cordero Street | La Floresta Zone, Quito 1721565, Ecuador
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Ranked #16 of 106 Hotels in Quito
A recent review
5 of 5 stars reviewed 1 week ago
Mel_GoldCoast Surfers Paradise, Australia
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426 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surfers Paradise, Australia
Top Contributor
58 reviews 58 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We were lucky enough to stay at this hotel, our flight from Quito to Lima was cancelled for over 24hrs and the airline sent us to Swissotel. We had just spent a week in the Galapagos on a very poorly maintained yacht, so a night in a five star hotel was like being in heaven. The best bathroom and shower... More

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Colorado Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have stayed here 3 times on business. The location is perfect for staying or working in Quito. The food is great - they have a buffet breakfast that is always yummy - and make eggs or whatever you want while you wait - the fruit and the the juices are amazing! The workout room is great! The Sushi is... More

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Swindon
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Everything was OK - nothing special in terms of quality of rooms, attentiveness and helpfulness of the staff or the quality of the food in the restaurants. There was a well equipped gym. A problem with the room key where the hotel staff did not do anything to help other than send me back 3 times with all of my... More

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Directora V, Director General at Swissotel Quito, responded to this review

Dear Anver Q We really appreciate your opinion and value your comments. We want to apologize to you because of the lack of help you had with the room key. We will keep working hard to reach perfection in our service, please come visit us soon and let us give you a better experience. Kind regards More

Houston, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel in safe area. Ecuadorians do not speak much English, but the staff did their best to understand and be helpful, especially in the Executive Lounge. The bellstaff were also very helpful and directed us to the Plaza Grande in old town Quito -- it was beautiful and well worth several hours of walking/sightseeing, with a delicious lunch at... More

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Directora V, Director Comercial at Swissotel Quito, responded to this review

Dear Guest Thank you for your comments, we really appreciate your opinion. We will keep working hard for giving you the best service. Kind regards More

Long Island, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I have always had a great experience at the Hotel. All requests were met with ease and pleasant courtesy by your staff. I would highly recommend the hotel to others. Stayed August 2014, traveled for business

Review collected in partnership with Swissotel Hotels & Resorts

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Directora V, Director Comercial at Swissotel Quito, responded to this review

Dear Luis Thank you for comments, we are very glad for having you in Swissotel. We bring quality to our guests lives. Kind regards. More

Melbourne Australia
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived in Quito late at night and were pleased to have been upgraded to the executive floor. The room was spacious and very clean. Woke to great views over the Andes and a substantial breakfast spread. Staff very helpful. Close to supermarket and shopping area and a number of nice restaurants nearby.

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Directora V, Director Comercial at Swissotel Quito, responded to this review

Dear Guest Thank you for your comments, we are very happy to know that you enjoyed your stay. Come back soon. Kind regards More

Stamford, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Great breakfast buffet! Do not use their ATM machine. Something is wrong with it. I entered my pin and the amount but didn't give me my money. I thought the machine was broken, however the funds were taken out of my account. I flew back to the US and call the hotel. They claim no responsibility and made me wait... More

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Directora V, Director Comercial at Swissotel Quito, responded to this review

Dear Jade It´s sad to know that you had this problem in our hotel, we know the discomfort this must cause. However, Swissotel has no responsibility to internal cash machines but we apologize for this bad experience. Kind regards More

Knoxville, Tennessee
Top Contributor
68 reviews 68 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First off, we had to request many keys to our room for every time we left, the key would not work when we returned. Our daughter came with us, we requested her a private room and they put her on another floor, not on ours which was VERY inconvenient for us, for she was on the 8th floor and we... More

Was this review helpful? Yes 1
Directora V, Director General at Swissotel Quito, responded to this review

Dear Nancy Thank you for your comments, we appreciate your opinion. We are very sorry because our Swiss Restaurant Les Alpes was closed, we were making some repairs on your visit. Probably some day you can come back and try our swiss menu. Also we will work on our key room system to give our guests a best service. Has... More

Oklahoma
Top Contributor
172 reviews 172 reviews
16 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Though we stayed here because of a business trip, this proved to be a convenient location for us for local sight seeing and shopping also. We had a third floor suite with a great bed, though we could here the street noise some. Would think that could be avoided on higher floor. Staff throughout hotel was attentive and friendly. The... More

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Directora V, Director Comercial at Swissotel Quito, responded to this review

Dear Guest Thank you for your comments, we really appreciate your opinion to keep giving our guests the best service. It has been a pleasure serving you. Kind regards More

Paris, France
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

i highly recommend swissotel. the staff is so nice and helpful, when you ask for something it is always yes. i really enjoyed my stay here in quito here thanks to swissotel after a terrible stay at marriott. the room is very good and i was upgraded for 1 stay in apartment which was fantastic as well.

Was this review helpful? Yes 1
Directora V, Director Comercial at Swissotel Quito, responded to this review

Dear Louis Thank you for your comments, we appreciate your opinion. Its has been pleasure serving you. Come back soon! Kind regards More

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Additional Information about Swissotel Quito

Address: 12 de Octubre 1820 Ave. & Luis Cordero Street | La Floresta Zone, Quito 1721565, Ecuador
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Quito 4.5*
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

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