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Alameda Hotel Mercure

Travelers' Choice award winner
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Ramon Roca E4-122 y Av. Amazonas, Quito 170517, Ecuador
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Alameda Hotel Mercure
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481 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prospect, Kentucky
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed there before and after a trip to the Galapagos Islands with Overseas Adventure Travel "OAT". The hotel staff was consistently friendly and accommodating. They stored a portion of our luggage and delivered luggage very promptly to the room. The breakfast buffet had good food and good service. Our room was very nice with a separate... More 

Was this review helpful? Yes
Schertz, Texas
1 review
4 of 5 stars Reviewed 4 days ago NEW

The rooms were clean. The staff was friendly and helpful. There were two artisan markets nearby and some great restaurants for lunch (bargains with good food.) My only complaint was that the rooms were warm with no fan or AC. So we took the quilt out of its case and slept under the sheet that way the room was cool... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel, with brunch/breakfast starting at 4am for early riser. Room was clean, well furnish with refrigerator, coffee pot, and bottled. Traveled here with Gate 1 Travel, they chose a great hotel.

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Nickie On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

A beautiful hotel with a great staff. We stayed here to start off our honeymoon and absolutely loved it. Our room was huge with a great view of the city. It's nicely located to restaurants and local markets. I would highly recommend it.

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Amy: On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were here both before and after a trip to the Galapagos. On our return we got a suite and were well taken care of. I ditto all the other comments regarding location, the dining room, overall cleanliness, etc.

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Burlington, Massachusetts
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A luxury hotel in Quito. The room was booked as part of a Galapagos Trip. We had a suite with a king bed. The suite was nice and roomy with many electrical sockets. There were 2 tables for working. Breakfast was a buffet with 6 hot dishes, fresh cut fruit, 2 cereals and 2 juices. The scrambled eggs and blackberry... More 

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Eliot On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Midland, Michigan
Senior Contributor
26 reviews 26 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 29, 2015

There is a reason why so many tour groups use this facitily: the accommodations are very nice at a reasonable price; the staff is friendly and very accommodating; the bar and restaurant are very nice; and its conveniently located. We walked to the Botanic Gardens; the artisans market, several restaurants and other shops are near by. Colonial Quito would be... More 

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Janet: On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

New York City, New York
Top Contributor
51 reviews 51 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 21, 2015

I really liked this hotel. I stayed here the first and 2nd to last night in Quito during a weeks visit that included the Galapagos. This hotel is in a great area, the more modern part of Quito. The hotel is clean, the staff very nice and helpful and attentive when you need them. The restaurant was also very good,... More 

Was this review helpful? Yes 2
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Minneapolis
Top Contributor
102 reviews 102 reviews
53 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed May 21, 2015

We spent three days here before and after a trip to Galapagos, and we were pleasantly surprised. Many of the tour group companies in Ecuador seem to use this hotel as a transit station for their clients, which sometimes means that the hotel in question is drumming up business by selling its service cheaply to tour operators that want a... More 

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

california
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 19, 2015

Stayed at the hotel as part of a Galapagos tour, was pleasantly surprised. The ten story hotel is conveniently located in New Town on Avenida Amazonas upper rooms with balcony provided in suites, with great city views. Bellmen and desk staff were extremely helpful with luggage transfer and storage, late check-in and late- check out. Rooms were large, clean and... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

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