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Alameda Hotel Mercure

Travelers' Choice award winner
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Ramon Roca E4-122 y Av. Amazonas, Quito 170517, Ecuador
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1 room 1 guest
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Alameda Hotel Mercure
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509 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
  • All months
    (509)
  • Mar-May only
    (130)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (138)
  • Dec-Feb only
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London, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent several nights with family at this centrally located hotel, in transit to Galapagos and Rio Napo. Very friendly staff and good service! Good restaurant and bar service. Well appointed rooms with all necessary amenities!

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AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review
Google Translation

Estimado Huésped De nuestra consideración. En nombre de todos los que hacemos el ALAMEDA Hotel Mercure, agradecemos por tomar su... More 

Cincinnati
Level Contributor
132 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife, son and I stayed here for two nights upon our arrival in Ecuador prior to flying to the Galapagos Islands. We arrived late (approximately 11:00 pm) and left early (approximately 4:30 am) so we did not spend a great deal of time in Quito. However, the staff was very helpful in getting us settled in and in providing... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Victor On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Scottsdale, Arizona
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 26, 2015

We stayed in the Alameda Hotel Mercure recently and received such extraordinary service from the front desk staff. They went above and beyond to ensure we had selected the right locations to travel to within Quito and get back safely. I highly recommend this hotel if you are visiting Quito.

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Chicago, Illinois
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 19, 2015

I'm about to check out after a 2 night stay as part of a tour. The hotel is located in a good area of Quito and it is a very secure place. The staff was friendly and accommodating and the rooms were very clean. The Wifi was fast and reliable. The bed could have been more comfortable, tough. I stayed... More 

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AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Tom On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Phoenix, Arizona
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 18, 2015

This was a very nice hotel. We stayed at this hotel because this is where our tour group had us staying. Our rooms were very nice. My biggest complaint about this hotel was it was not sound proof as was the Hilton Colon Quito. I laughed about this when I saw this as a mentionable in Hiltons list of perks... More 

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Michele: On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

New York, NY
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 13, 2015

We stayed here before and after our Galapagos tour, and were very happy in general. Most of the hotel staff was extremely friendly and helpful, with the exception of one lady. We had trouble printing our boarding passes (the computer we used were not connected to the printer properly?) but when we went to the front desk to ask her,... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Boston, MA
Level Contributor
154 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 13, 2015

Centrally located, clean and friendly. Nice lobby and bar. Restaurant also a good bet. I had Filet Mignon Tatami which was very good and reasonable prices. Rooms were very nice. Rooms 509 has 2 double beds with an alcove, table and chairs and frog. Room 514 is a 1 bedrooms suite which there are many other.

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Houston
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 9, 2015

This hotel was beautiful. Very clean and modern. Lots of security and a very professional staff. The restaurant went above and beyond to provide my husband and I with vegan meals. We enjoyed broccoli/potato soup, quinoa, veggies, fruits, fresh juices, yucca, and bread. I know it doesn't sound like much but considering the other options in Quito, it was great... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Auckland, New Zealand
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed July 9, 2015

A good location, comfortable hotel. Reception, front of house, and restaurant staff, all very obliging and efficient. Breakfasts were great - thank you. It would be good if the wine from the bar could be more cost-effective. While cocktails are reasonably priced many of us from the Southern Hemisphere prefer our wines. Reception staff can advise about personal tours with... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

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