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Alameda Hotel Mercure

Travelers' Choice award winner
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Ramon Roca E4-122 y Av. Amazonas, Quito 170517, Ecuador
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Alameda Hotel Mercure
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499 Reviews from our TripAdvisor Community

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Traveler rating
    167
    239
    65
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    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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    (499)
  • Mar-May only
    (130)
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    (136)
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    (138)
  • Dec-Feb only
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Scottsdale, Arizona
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the Alameda Hotel Mercure recently and received such extraordinary service from the front desk staff. They went above and beyond to ensure we had selected the right locations to travel to within Quito and get back safely. I highly recommend this hotel if you are visiting Quito.

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Chicago, Illinois
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm about to check out after a 2 night stay as part of a tour. The hotel is located in a good area of Quito and it is a very secure place. The staff was friendly and accommodating and the rooms were very clean. The Wifi was fast and reliable. The bed could have been more comfortable, tough. I stayed... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Tom On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Phoenix, Arizona
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a very nice hotel. We stayed at this hotel because this is where our tour group had us staying. Our rooms were very nice. My biggest complaint about this hotel was it was not sound proof as was the Hilton Colon Quito. I laughed about this when I saw this as a mentionable in Hiltons list of perks... More 

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Michele: On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

New York, NY
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here before and after our Galapagos tour, and were very happy in general. Most of the hotel staff was extremely friendly and helpful, with the exception of one lady. We had trouble printing our boarding passes (the computer we used were not connected to the printer properly?) but when we went to the front desk to ask her,... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Boston, MA
Level Contributor
154 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Centrally located, clean and friendly. Nice lobby and bar. Restaurant also a good bet. I had Filet Mignon Tatami which was very good and reasonable prices. Rooms were very nice. Rooms 509 has 2 double beds with an alcove, table and chairs and frog. Room 514 is a 1 bedrooms suite which there are many other.

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Houston
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was beautiful. Very clean and modern. Lots of security and a very professional staff. The restaurant went above and beyond to provide my husband and I with vegan meals. We enjoyed broccoli/potato soup, quinoa, veggies, fruits, fresh juices, yucca, and bread. I know it doesn't sound like much but considering the other options in Quito, it was great... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Auckland, New Zealand
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

A good location, comfortable hotel. Reception, front of house, and restaurant staff, all very obliging and efficient. Breakfasts were great - thank you. It would be good if the wine from the bar could be more cost-effective. While cocktails are reasonably priced many of us from the Southern Hemisphere prefer our wines. Reception staff can advise about personal tours with... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Prospect, Kentucky
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed there before and after a trip to the Galapagos Islands with Overseas Adventure Travel "OAT". The hotel staff was consistently friendly and accommodating. They stored a portion of our luggage and delivered luggage very promptly to the room. The breakfast buffet had good food and good service. Our room was very nice with a separate... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Schertz, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The rooms were clean. The staff was friendly and helpful. There were two artisan markets nearby and some great restaurants for lunch (bargains with good food.) My only complaint was that the rooms were warm with no fan or AC. So we took the quilt out of its case and slept under the sheet that way the room was cool... More 

Was this review helpful? Yes
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

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