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Alameda Hotel Mercure

Travelers' Choice award winner
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Ramon Roca E4-122 y Av. Amazonas, Quito 170517, Ecuador
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Alameda Hotel Mercure
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Alameda Hotel Mercure
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463 reviews from our community

Traveler rating
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    223
    64
    19
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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california
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed at the hotel as part of a Galapagos tour, was pleasantly surprised. The ten story hotel is conveniently located in New Town on Avenida Amazonas upper rooms with balcony provided in suites, with great city views. Bellmen and desk staff were extremely helpful with luggage transfer and storage, late check-in and late- check out. Rooms were large, clean and... More 

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Kingston, Norfolk Island
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is old and shabby. We booked here because it was part of a tour but even the tour operator had the sense to change that before the tour started. Carpets were stained and threadbare. Towels were threadbare and frayed. This may have the Mercure name but does not deliver the expected quality.

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Sue On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Melbourne, Australia
Top Contributor
203 reviews 203 reviews
141 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have just completed 7 nights here, in 3 stays over 2 weeks. Until my last night, it would have been a 4 or maybe 5 ranking, but the last night blew it. The hotel is well located and about 40 to 50 minutes from the airport. The staff I found to be very helpful, especially Francisco. I was unwell... More 

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AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Portsmouth, New Hampshire
Top Contributor
68 reviews 68 reviews
9 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a business and tour group hotel. If you stay here it is probably because your tour group booked you in. Rooms are good sized and comfortable and WiFi slow but okay. Lobby well decorated and nice, but often full of groups coming and going. The worst is the breakfast. As they start serving at 4 am to... More 

Was this review helpful? Yes 2
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Guest On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Pequea, Pennsylvania
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 5, 2015

I stayed at this hotel 2 different times during my trip. The first night I had a handicapped room with a strange bathroom with a glass door which I did not like. The hotel was clean and quiet though. The next night I had a suite which was very spacious, comfortable and with a nice view of the city. Good... More 

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Dear Noelle: On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Columbus OH
Top Contributor
214 reviews 214 reviews
40 hotel reviews
218 helpful votes 218 helpful votes
5 of 5 stars Reviewed March 28, 2015

We stayed two nights recently at the end of a tour of Ecuador. The hotel was clean and modern. Our room was pleasant with a nicely appointed bathroom but only one washcloth for two people. The wifi worked well. The breakfast buffet started at 4 am and included hot and cold dishes, cereal and fruit. The flowers decorating the lobby... More 

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Quito, March 30; 2015 Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Shoreview, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2015

This hotel was part of our GATE 1 tour package. We found the room very spacious, clean and comfortable. The room had a living / social area with table, desk, chairs and then a spacious and bedroom. The accommodations were very well appointed. Our breakast was included and plentiful - cereal, yogurts, fresh fruits, hot entree's varied by the day,... More 

Was this review helpful? Yes 2
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Quito, March 30; 2015 Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Colorado
Top Contributor
146 reviews 146 reviews
29 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed March 22, 2015

The Hotel Mercure is located in a nice upscale area within walking distance to Foch Square, several museums, and El Ejido park, and lots of restaurants, bars and night clubs. Our room was the biggest of all the hotels we stayed in during our 2 week visit to Ecuador and Peru with a super rain shower and large bathroom, all... More 

Was this review helpful? Yes 2
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Quito, 23 March; 2015 Dear Guest On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Wilmington NC
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 20, 2015

We were in a 14-person tour group and enjoyed 3 nights at the Alameda Hotel Mercure. It has a gorgeous lobby, helpful service, and spacious rooms. (Our assigned room had twin beds; if reserving ourselves we would ask for Queen or King room.) Free wifi. The breakfast buffet featured a huge variety from delectable croissants to a variety of hot... More 

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Quito, March 26; 2015 Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

Barranquilla, Colombia
Contributor
17 reviews 17 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2015

Its a great place to stay, near malls, business area, parks, restaurants and most of the places you need while in Quito. Excelent staff. Breakfast has a lot of variety, and night restaurant has great sushi.

Was this review helpful? Yes 1
AlamedaHotelMercure, Director General at Alameda Hotel Mercure, responded to this review

Quito, March 18th; 2015 Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel More 

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