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JW Marriott Hotel Quito

Travelers' Choice award winner
4.5 of 5
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Av. Orellana 1172 y Amazonas, Quito, Ecuador
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1 room 1 guest
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JW Marriott Hotel Quito
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1,031 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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Santo Domingo, Dominican Republic
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel have all you need on vacarion or business in quito. Its very well located in two of the most important avenues in quito. Have a very good ambiance and the personal its very competent, Specially Andrea in front desk and Fernando in the restaurant.

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear José Odalis O, We appreciate your sincere remarks about your stay and we thank you for your kind recommendation. Our location is perfect for tourism. As you mention, we are located in between two of the most important avenues in Quito and we are near various tourist attractions. Thank you for mentioning our outstanding customer service, we will let... More 

Washington, DC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 1 week ago

Normally, I would give this property a rating of "four." The location is fine, and the property itself is a solid four stars. However, the rooms and decor are in need of an update. Fortunately, the hotel was just beginning to renovate the rooms before we arrived. Too bad our vacation didn't come after the room renovation. The only reason... More 

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Mrs. Blessed, Thank you for your kind review. I am happy to know I made a difference in your vacation and that you had an amazing time in Quito. It is always my pleasure to serve our guests and do anything I can to make your stay wonderful. I really appreciate your sincere recommendation and I am truly content... More 

The Woodlands, Texas
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have Platinum Premiere status with Marriott so we were upgraded to a Jr. Suite which was great especially because we were staying for 5 nights. The room and hotel is nice but it's getting a little outdated with the decor and fixtures. I think they have just started to renovate the property.The concierge lounge staff was outstanding, they were... More 

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear jacksonpcannon, Thank you for being a Marriott Rewards Platinum Premiere member. We are happy to know you enjoyed your upgrade to one of our Junior Suites. We understand your comments about our rooms, but as you mention, we are delighted to let you know we are under a room renovation process, which we assure will give our hotel a... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The J.W. Marriott was AMAZING! After having been on an extremely like and connection-filled flight, it was nice to stay at a nice, relaxing place like this. The pool was also quite beautiful and the food was better than I expected. It is definitely one of the nicest hotels in Ecuador. The room service was also quick and great. Really,... More 

Was this review helpful? Yes 1
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Claudia L, We are so happy to read your wonderful review, thank you! We are glad to know you had a splendid stay with us and that you got to swim in our pool and try our various restaurants. Were you able to try our Health Club? Both out indoors and outdoors Jacuzzis are great for a day of... More 

Barcelona, Spain
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The fact that Marriott is a known brand could go against them and yet they somehow manage to deliver flawlessly. This hotel does not disappoint. Major rooms with everything designed to make you stay confortable, including a fantastic king size bed. The bathroom is also king size and perfectly distributed but perhaps needs a renovation: it somehow looks oldish. As... More 

Was this review helpful? Yes 1
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear TrueInspectors, We are happy to know you have experienced the Marriott service and quality distinctive in JW Quito. Thank you for your great remarks about our rooms, they are spacious for our guests to be comfortable and so that you can relax after a long day of tourism. Furthermore, we are glad to let you know that we are... More 

Fort Worth, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The JW Marriott was such a nice treat after some of the hotels we experienced in the Galapagos! The hotel has a grand lobby that is very comfortable to have a drink in. The majority of the staff spoke English and made great recommendations for us regarding restaurants and tours. The room was extremely comfortable- the bed was comfortable, AC... More 

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Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear alfer05, Thank you so much for recommending JW Marriott Quito. It is so great to know you enjoyed our spacious lobby and enjoyed a drink at our Atrium Bar. Also, you are right, our staff is qualified to give excellent guests’ service and speak English as a second language. We are happy to know you found our bedrooms to... More 

Sydney, Australia
Level Contributor
138 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Look - it does what is says on the wrapper and it does it well. It is a very good and delightful BIG hotel. I am just over such properties. It is completely unfair to criticise as the staff were all terrific and the rooms very comfortable, as usual. That's just the problem - there is nothing there to really... More 

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Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear DPL-OZ, Thank you for your positive review and for your thoughtful comments. We are glad to know you found everything exactly as you expected it. Moreover, we are very thankful for your profound opinion and we would like to let you know that we differentiate ourselves from other major hotels by the intangible. We are different because of the... More 

Bussigny-pres-Lausanne, Switzerland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We used JW Marriott as a hub between different locations we were traveling to in Ecuador. Rooms are basic and clean. The restaurant La Hacienda is a good restaurant if you're too tired to go out for lunch/dinner. The quality of the meat is fantastic - especially the baby beef and the lamb. The breakfast in the cafe is decent,... More 

Was this review helpful? Yes
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Guest: Thank you very much for Your comments regarding your stay. we are glad to know you have enjoyed the Health club facilities as well as your room. We must reinforce the processes in the restaurant. Receive our apologize regarding the delay at your check out time. We hope you can give us a new opportunity to fulfill your... More 

Nyack, New York
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here before and after our Galapagos cruise and were very happy with the choice. Well maintained, modern facility, and very nice staff. We were a group of six and 2 of our three rooms weren't ready for 15 minutes so they sent up a fruit platter to make up for the "inconvenience". We said "what inconvenience?" The only... More 

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Absame, Thank you for your sincere review; we are happy to read you found our hotel to be well maintained and modern, but most of all that our staff is very nice. Our guests are always our priority and we go above and beyond to make your stay wonderful. We apologize for the inconveniences in our restaurants; your comments... More 

Winston Salem, North Carolina
Level Contributor
136 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here before and after our trip to the Galapagos with Celebrity Cruise lines. The rooms were well appointed and very comfortable. The hotel also has a few good restaurants and shops on property. The courtyard and pool are among the nicest I've seen. It's not really in the very best part of town or in proximity to old... More 

Was this review helpful? Yes 1
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear a1963corvette, We sincerely appreciate your nice comments and we are happy to know your stay with us was great. We are glad you had the time to wonder around our hotel and find the gallery/small shopping stores near our Gourmet Café. These stores have wonderful souvenirs to take back home. Also, what restaurant did you try? Personally, I love... More 

Hotel Review Summarization

What travelers say

  • Breakfast buffet(9)
  • Very nice(3)
  • Executive Lounge(3)
  • Rooms are spacious(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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