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All 106 Quito hotels

JW Marriott Hotel Quito

4.5 of 5 Hotel   |   Av. Orellana 1172 y Amazonas, Quito, Ecuador
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Ranked #13 of 106 hotels in Quito
A recent review
4 of 5 stars reviewed 4 days ago
travelapple San Francisco, California
  • Reviews (695)
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695 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
San Francisco, California
Top Contributor
169 reviews 169 reviews
73 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Beautiful lobby with gorgeous flower arrangements! Hotel itself is fine standard Marriott large bathroom ,clean rooms, staff very friendly and helpful, the bar/restaraunt downstairs nice! Pool, spa, gym all very nice!! the only thing as I always say is no free in room WIFI without status frustrates me! the free WIFI in the lobby area was good though! all in... More

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Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review

Dear Travelapple: With a big production of beautiful roses and tropical flowers that we have in Ecuador, we can make beautiful floral arrangements for the enjoyment of our guests. Thank you very much for appreciating the efforts made by our staff. Your comments are very valuable to improve our service day by day. Cordially Edison Riofrío Quality Coordinator More

New York City, New York
Top Contributor
55 reviews 55 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

During two weeks in Ecuador and the Galapagos, only one hotel offered up crisp white sheets, a large (US king) bed, fast and reliable wifi, a large bathroom with constant hot water, and best of all: peace and quiet. The J W Marriott Quito has an impressive lobby and an excellent restaurant (more later) but the architecture, rooms and facilities... More

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Ximena A, Director of Rooms Operations at JW Marriott Hotel Quito, responded to this review

Dear Guest, We appreciate very much your feedback regarding our hotel. We are glad to know that overall you enjoyed your stay, specially our Argentinean steak house La Hacienda. I am pleased to let you know that we are planning our rooms renovation very soon, so I hope you are able to try our new product next time you come... More

San Francisco, California
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel staff is very welcoming and efficient. I love the option for mobile check-in: just walk in and pick up your room key. Wifi in the room was strong. Not super-fast, but good enough for my regular email with small attachments. Great view of the surrounding mountains including Cotopaxi! No electrical outlets next to the bed. That is a serious... More

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Edison R, Quality Coordinator & Manager On duty at JW Marriott Hotel Quito, responded to this review

Dear Wings415: Each day technology make processes to be easier, leaving plenty of time to enjoy the finer things in life. Check in mobil is a new tool that is giving excellent results. Thank you for your comments, they are very important for further improvement. We hope you come back soon, so we can make a perfect experience in Marriott... More

Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a quiet location near the old town quito . There are in close proximity to restaraunts and shopping . I stayed there while on business for 4 days and the cost is really affordable. They can arrange transportation and travels for tourism. The rooms are really clean and they have bath tubs.

Was this review helpful? Yes 1
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review

Dear Guest: To find a hotel well located in the city is very convenient when you are staying on business, times are shorter, so free time is enjoyed best. We hope you can return soon to visit us, so we can make sure that your stay is perfect. Thank you very much for your comments. Cordially Edison Riofrío More

Ann Arbor, Michigan, United States
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfection everywhere you turn. * The doormen speak fluent English, get you quick cabs, tell the cabbies everything you need them to translate for you and are truly thankful for tips! * While checking in they wait with you with your luggage (I assume so you can see your luggage at all times), greeted with water bottles, gorgeous flowers everything...just... More

Was this review helpful? Yes 1
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review

Dear Guest: We are grateful for your comments in what corresponds to your stay with us. Know that you have had good experiences since your arrival fills us with joy. The cleaning of the rooms is one of the most important points at Marriott. We are very proud that you have qualified us as the best Marriott hotel where you... More

North Smithfield, Rhode Island
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

WE stayed here for 2 nights prior to cruising the Galapagos. We have stayed at many Marriott hotels and resorts over the years and were a little disappointed in this one. The decor is great with original artworks on the walls, and some fabulous flower arrangements. The rooms were a good size and well equipped, although starting to show their... More

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Ximena A, Director of Rooms Operations, JW MARRIOTT QUITO at JW Marriott Hotel Quito, responded to this review

Dear Guest, Thank you for taking the time to provide feedback regarding your stay with us, your comments are of great value in order for us to take immediate action. I am glad to know that you enjoyed our Mexican Restaurant and our breakfast buffet,as well as our lobby decor. I would like to let you know that we will... More

Calgary
Top Contributor
51 reviews 51 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night before a Silversea Galapagos cruise. The pool is terrific, and warm -- a great break for our kids. The fitness centre is good, although did not have an upright bike machine, although there were many spin bikes. Steak house is ok, but not great. Rooms were very small, with two doubles, and were aged.... More

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Ximena A, Director of Rooms Operations at JW Marriott Hotel Quito, responded to this review

Dear Guest, I am glad to know that you and your family enjoyed your stay in our hotel, specially the pool, which is the only resort-type pool in Quito. I am pleased to let you know that we wil have our rooms renovation soon; I hope you have the opportunity to enjoy our new product in a near future. Cordially,... More

Paris, France
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

it was a disappointing experience at Marriot. although the comments are quite good on tripadvisor we have not been impressed. after an exhausting flight with klm and 7 hours jet lag, the front desk was not able to find our reservation. i had to find the emergency mobile of my travel agent and finally they had my booking, it just... More

Was this review helpful? Yes
Ximena A, Director of Rooms Operations, JW MARRIOTT QUITO at JW Marriott Hotel Quito, responded to this review

Dear Guest, We appreciate very much your feedback regarding your stay with us, which is of great value in order for us to take corrective actions immediately. If you have the opportunity to come back to Quito, it will be a pleasure for me to take care of you personally. Best regards, Ximena Altamirano More

Bogota, Colombia
Contributor
16 reviews 16 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It's a very nice Hotel with great service by all the staff members no matter where you are. The food is excellent specially at the bar on the first floor, they have wonderful snacks and a good variety of drinks. The bedrooms are quite big with enough space for you to feel comfortable. The business lounge is also good with... More

Was this review helpful? Yes 1
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review

Dear guest, If I could find a word to exalt your comment would say SERVICE. A good service is the basis of the satisfaction, along with a good product memorable experiences are generated. Thank you very much for your comments, please let us know if we could do something in your future reservation to ensure it is excellent. More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

First time to Ecuador. Stayed here for four nights. Great hospitality. Great location. Very professional staff. I actually became very ill and the staff called the hotel Doctor who came to my room and provided very good care to help in my recovery. I don't have any other hotels to compare it to but I would definitely stay here again.

Was this review helpful? Yes 2
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review

To be ill abroad must be really hard, this is definitely the most appropriate time to receive care at Marriott, the difference lies in the little details. Dear Guest thank you very much for your comments. We would like to welcome you on your second visit to Ecuador. Edison Riofrío More

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Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Amazonas, Quito, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Reservation Options:
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Quito #4 Family Hotel in Quito #6 Luxury Hotel in Quito #8 Business Hotel in Quito #8 Romantic Hotel in Quito
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Number of rooms
241

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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