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JW Marriott Hotel Quito

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Av. Orellana 1172 y Amazonas, Quito, Ecuador
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JW Marriott Hotel Quito
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JW Marriott Hotel Quito
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JW Marriott Hotel Quito
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921 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bogota
Top Contributor
54 reviews 54 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The JW is a nice hotel, eventhough it is one of the best in Quito I still believe that it is below the JW standards around the world. What makes it special is the kindness of the people who works there, they will do their best to make you feel good.

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Delicious traditional and local breakfast choices. We had breakfast three mornings so far and there was always some different offerings. Very attentive staff especially Javier who makes this place a great way to start your morning :)

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Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Jeeeda: Always maintain a high quality product, variety of healthy options, and most important the local touch, makes the Bistro Latino restaurant to be the favorite place for our guests to start the day. Thank you very much for your comments, we hope that soon you come back and visit us, to make your stay a unique experience. Sincerely... More 

London, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night in this hotel and it was a lovely hotel. Really luxurious feel and beautifully decorated. The room we stayed in was huge and really comfortable. Rooms are a bit pricey and you have to pay extra for wifi and breakfast but overall a nice hotel. Except for one thing. You can't have a drink in... More 

Was this review helpful? Yes 5
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Shards85: Thank you very much for your comments; it is wonderful to know that you have enjoyed your stay with us. Regarding the service of liquor, I would like to report that in Ecuador there is a law that limits liquor sales at certain times. But on Sunday, the restriction is a little more severe, limiting the service of... More 

Quito, Ecuador
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Business travel, excellent service and very friendly staff. Excellent pool facility to relax at.Breakfast is very adequate with the buffet service providing everything you could imagine. Hotel taxi service is very useful and efficient.

Was this review helpful? Yes 1
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Amccall113: Thank you very much for your comments; we are very happy that you enjoyed your stay at the JW in Quito. Our breakfast buffet at Bistro Latino restaurant is you best place to start a day full of good energy, and after a long day at work there is nothing better than our Health Club. We hope you... More 

Mukwonago, Wisconsin
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked a cruise to the Galapagos Islands with Celebrity, and the hotel they use in Quito is the JW Marriott. As is our practice, we came down a day early. We arrived late in the evening, and our cab was promptly greeted by a bell man. Upon entering the hotel, my wife was given a rose. A few minutes after... More 

Was this review helpful? Yes 1
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Steve L: We know that an excellent arrival and a quick check help a lot for our guests to quickly begin enjoying the stay. The small details complement the great memories. We will be happy to welcome you on your next trip, whether at the JW in Quito or the world. Sincerely Edison Riofrío More 

Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great Service!!!! The food and restaurants were tops. The rooms were clean and comfortable. Nothing over the top luxurious but the service was extremely friendly and efficient. It's a great business hotel located in modern Quito and it seemed to be busy with professionals.

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Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear A_Lynn206: Whether for business or pleasure we will always seek to be the best hotel in town. Thank you very much for sharing your experiences in this great community. Really we can say that the most important in the hospitality business is to provide good service to create beautiful memories for all our guests. Fortunately we are conveniently located,... More 

Hollywood, Florida
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a Marriott Member, I received free wifi and one of the newly remodeled rooms. The room was nice with beautiful wood floors, comfy beds and flat screen tvs. When I arrived it looked like someone did not finish cleaning the bathroom area, but I called and they took care of it right away. Staff was very polite. I do... More 

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Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Samiya7: Thank you very much for your comments and to assess the positive aspects of the hotel as well as areas that could be better. We want to inform you that we have taken immediate corrective measures to provide an excellent service to all our guests. We are also pleased to inform you that as of June we will... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is one of the biggest in Quito, nice and big rooms, but most important the staff is extremely friendly and helpful at all levels! Amazing how confortable they make you feel. Excellent breakfast and nice facilities. Wonderful spa!

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Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Dolors A: Thank you very much for your comments regarding your stay in the JW Marriott Quito. Every day our staff strives to give their best to make our guest feel at home. We hope you come back soon, so you can enjoy our delicious food and the healt club. Cordially Edison Riofrío More 

Winston Salem, North Carolina
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was an absolutely amazing hotel! We loved everything about it except the food. The beds were extremely soft and comfortable! The bathrooms had beautiful glass shower doors! The location was great. The $25 breakfast buffet was way overpriced and gross food. We also ordered room service one night and it was inedible. There are great restaurants right across the... More 

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Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Katie M: It is just great to read your review rating your experience as amazing. Thank you very much for your comments, thanks to it we can evaluate our product and take corrective actions. It is important to inform that the prices we have in our outlets are based on the local market average prices. once again thank you... More 

SAN JUAN PUERTO RICO
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Does not fit the W Marriott standards . Lack of service, quality of food, the only bar at this property carry very limited choices of brands. Concierge is limited and very unprofessional.Internet very slow.

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Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear NelsonWilliamG: We are sorry that you could not find thoroughly enjoyable your stay with us. Receive our most sincere apology. I would like to inform you that at the bar at the moment it is not possible to import liquor into the country, we hope we can find a quick solution in order to fulfill our guest requirements. We... More 

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