We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Quito

Travelers' Choice award winner
Hotel website
Hotel deals
Hotel packages
Av. Orellana 1172 y Amazonas, Quito, Ecuador
Special Offer
FREE Wi-Fi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
JW Marriott Hotel Quito
Professional photos View all
Browse nearby
JW Marriott Hotel Quito
JW Marriott Hotel Quito
JW Marriott Hotel Quito
Add Photo

952 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    558
    293
    84
    14
    3
See reviews for
166
349
48
215
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (952)
  • Mar-May only
    (254)
  • Jun-Aug only
    (222)
  • Sep-Nov only
    (228)
  • Dec-Feb only
    (248)
All months
caracas
Level Contributor
326 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I LIKE THIS FRANCHISE, in 80 countries visited , many times try to find this hotel THE staff is great, the travel agency specially DAVID NAVEDA very nice the guest service people, the spa are very nice it is a safe area and meet the standard of the JW Marriott hotels taxis around the city are cheap go and ask... More 

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear turistadeccs, Thank you for taking your time to write a review for our hotel, we are delighted to read your positive comments. It is amazing that you have visited so many countries! Was this your first time in Ecuador? It is a wonderful place, isn’t it? We will for sure let David, our front desk agents, and our Facebook... More 

Port Coquitlam, Canada
Level Contributor
134 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 1 week ago

The JW Marriott Hotel in Quito is a first class hotel in the heart of Quito and within walking distance to parks and shops. It is also a 10 minute walk to the local craft market. The hotel is beautifully designed with large well appointed rooms, indoor waterfalls, free form heated pools, excellent restaurants and bars. The staff are all... More 

Was this review helpful? Yes 1
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear 2morrows, Thank you for your kind words, we are glad that you enjoyed your stay with us and that you were able to visit our surrounding parks and cultural sites. We love that you describe so many areas of our hotel; were you able to try all of our restaurants? The Exchange bar is awesome at night, isn’t it?... More 

Exeter, New Hampshire
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was great and a good place to stay before and after our trip to the Galapagos. It was not quite as plush as some of the JW Marriotts we have stayed at but still very nice. Excellent pool, well appointed rooms, 4 restaurants, good location close to Marsical district. Cab ride was $8 to Old Town. Only reason... More 

Was this review helpful? Yes 1
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear SusanfromSTL, Thank you so much for your positive feedback. We are glad you enjoyed our facilities, including our refreshing resort-like pool and various restaurants; we are happy to let you know we are currently under a room renovation process that will give a whole new image to our hotel. Furthermore, yes, we are really close to the Mariscal District,... More 

Alta Loma
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived to the jw marriott around 10 p.m. I was there for a celebrity xpedition cruise to the Galopagos. The rooms were very spacious, the beds very comfortable, and the bathroom had both a shower and a soaking tub. Breakfast in the bistro every morning was a great way to start the day. The pool is fabulous and the... More 

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear cat330, Thank you for your kind words about our property. We are so happy you had a great time during your stay and that you could make the most out of our various facilities. At our hotel, we do our best to provide our guests with the highest quality service and therefore, we are glad you notice our fabulous... More 

Boston, Massachusetts
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

brief stay here before silversea galapagos cruise. Good bed and linens, quiet, great for sleeping. I arrived at midnight and my sons flight at 2 am, so quiet and great beds was helpful Breakfast was plentiful, fresh, with local fresh juices

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear travelswithRobie, Thank you for your positive feedback. We are glad you enjoyed your stay and that you had a good night sleep. We hope it got you ready for the amazing Galapagos! It is so great that you tried our breakfast, did you get to make your own smoothie? You can mix any type of fruit and vegetable. We... More 

northumberland
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

We were booked into this hotel pre and post cruise for our cruise on Celebrity Expedition and therefore did not have a choice of hotel as we were packaged. After reading the description of this hotel on their official website and written reviews on tripadvisor, I was not unduly worried as this seemed a lovely hotel. However, I was, again,... More 

Was this review helpful? Yes 2
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Guest: Your comments are very helpful for us to identify where we do a good job, and when we should improve. Receive our sincere apologies for any inconvenience you have been caused. Our goal is to make all our guests find reasons to return again and again. Our staff in the restaurants and reception will be happy to take... More 

Quito, Ecuador
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We were at the Marriott for over two months exploring Quito. The location is in a business section of town and felt very safe.and on many occasions we simply walked and explored various areas within a mile or so of the hotel. Overall the hotel was very clean, and the staff very courteous. A lot of the staff spoke English... More 

Was this review helpful? Yes
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Thank you very much for your comments about your stay with us. We are glad to be part of an excellent memory on your trip to Ecuador. I understand that you have spent a good time in our beautiful city; I hope you were able to learn a little more depth of the culture of Quito. I hope you visit... More 

UK
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A luxury hotel with matching prices. Our rooms were included in the total trip price but we found the food (on first and last nights) to be very expensive. Lovely lobby with fabulous roses and we enjoyed the breakfast buffet although the attitude of one waiter left a bit to be desired when I asked for firstly, a clean cup,... More 

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear DevonJennywren, Thank you for your observations; we apologize for the inconvenience we’ve caused during your stay and will take your comments into consideration for improvement. On another note, we are really glad you enjoyed our comfy bed linens, our breakfast buffet, and the wonderful view of Quito. We also appreciate you noticing our lobby roses; did you know Ecuador... More 

Surrey, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is used by Celebrity Cruises as the pre and post stay for the Galápagos Cruise. It has surpassed all expectations, all members of staff are very friendly and courteous, simply can't do enough for you. A wonderful start to our fantastic journey.

Was this review helpful? Yes
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Helen S, We wish you enjoyed your time in the Galapagos Islands. Thank you for sharing these great thoughts about your stay with us. We are really happy to know that our 5-star quality service exceeded your expectations since we always try to go above and beyond for our guests. Please come visit us again soon. Sincerely, María Belén... More 

Easton, Massachusetts
Level Contributor
102 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here prior to Galapagos cruise with Celebrity and everything was great. Even though we arrived late in the evening our rooms were ready with keys and check in already done, just sign on the dotted line!!! Food was excellent at both the breakfast buffet and a dinner at La Hacienda. The staff was very helpful with any requests. Although... More 

Was this review helpful? Yes
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Bostonfamilydoc: Thank you very much to qualify us as Great hotel in Quito. The dedication of our staff makes a big difference, making each of our guests receive a personalized and unique service. It would be my pleasure to receive you in person in your future trip to this beautiful city. Sincerely Edison Riofrío More 

Questions? Get answers from hotel staff and past guests. Ask a question

335 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (276)
Viewed
Room/suite (53)
Viewed
Hotel & grounds (64)
Viewed
View from room (17)
Viewed
Pool/beach area (23)
Viewed
Bathroom (15)
Viewed
Dining (17)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (1)
Viewed
3:37
Videos (1)
Viewed
Other (84)

Management photos: Courtesy of the property manager

Viewed
All management photos (59)
Viewed
Business center/function rooms (8)
Viewed
Hotel & grounds (16)
Viewed
Dining (10)
Viewed
Pool/beach area (4)
Viewed
Room/suite (13)
Viewed
Bathroom (1)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay