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Mercure Santiago Centro

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Alameda Libertador Bernardo O'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
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Mercure Santiago Centro
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Mercure Santiago Centro
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588 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (145)
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Fort Lauderdale, Florida
Level Contributor
103 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Before I start, a warning: if you drive a rental or get a taxi cab with bad intentions (pretending not to know the city very well), you can end up arriving in the wrong destination, miles away from the city center, burning time and money. The hotel address available on Google is the wrong one and it is located on... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. I thank you for giving us make known your views on Mercure Santiago Centro. I lamented that your stay was not up to their expectations. It is for this reason that I offer my sincere apologies. At Mercure, we work to provide higher quality experiences. This is why your feedback is very important to us. We have taken... More 

Berlin, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 18, 2015

I stayed at this hotel for 6 nights. I went there on a vacation trip with some business clients.The hotel is well located if you are going to stay in the downtown area for work, but at night it is an awful neighborhood. There are other hotels in better neighborhoods like Vitacura or Las Condes. The hotel has had some... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you for your time invested in to give to us your opinion about Santiago Centro Mercure. I lamented that his stay has not lived up to your expectations. That is why I offer my sincere apologies. At Mercure we work to deliver experiences of the highest quality. It is for this reason that your feedback is very... More 

Brasilia, DF
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed June 3, 2015

Honestly I didn't like this hotel. The location, downtown, is ok; a lot of street peddlers around the hotel and av. Libertador is really noisy. Rooms need renovation, old carpet, heating system noisy, little water in the shower, etc. Breakfast is ok for a mercure hotel. The only real good thing about it, is its staff, helpful and friendly.

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review
Google Translation

Estimado Hóspede. Muito obrigado por nos contar a sua opinião sobre Mercure Santiago Centro. No Mercure, nosso objetivo é oferecer... More 

Mudjimba, Australia
Level Contributor
88 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed June 3, 2015

As I am a Platinum Accor Plus member we arrived at 11:30am after a 14 hour flight from Australia and were told we had to wait till 2pm for our rooms! When we finally got to our rooms, there was no water for 2 hours :( The wallpaper is peeling, the air conditioner sounds like a jet in the room,... More 

Was this review helpful? Yes
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are very grateful to have dedicated part of your time to let us know your experience at Mercure Santiago Centro. We regret that your stay has not been in line with expectations. That is why I ask let me offer our sincere apologies. At Mercure we work to deliver superior experiences to all our customers. This is... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 1, 2015

I stayed there recently for three nights confirmed kingbed/free wi-fi / & hot breakfast buffet daily. Needs improvement action items below: Breakfast is terrible Except the fresh fruits they served. Terrible ripped bath towels worned out. Staff/personnel not friendly to guests. No greetings to guests. No real restaurants near hotel just fast food places. Edison- reception agent checked me in... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are very grateful to have taken part of your time to let us know your experience at Mercure Santiago Centro. We regret that your stay was not according to your expectations. That is why I ask let me offer our sincere apologies. At Mercure, we work to offer superior quality experiences of all our customers superior quality.... More 

Ringwood, United Kingdom
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 31, 2015

This hotel is located very centrally in Santiago. It is on a busy street and the taxis drop you off where the can find a spot to park you then take your luggage yourself to the entrance of the hotel. Not the easiest. The reception area is modern, the room we had was not - it was quite tired. There... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for giving us know your opinion about Mercure Santiago Centro. We regret that the details you mentioned have tarnished your stay with us. Your feedback is very important to us because it helps us deliver superior quality experiences. We are grateful for his words and look forward to serving you again in the near... More 

Gold Coast
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed May 28, 2015

I chose this hotel purely because I am an Accor member and it seemed central. Good location, renovated rooms. Staff friendly enough. The hotel restaurant has received some average reviews on here, but we found both dinner and breakfast to be really good. The only negative for me is that upon check in I was informed the suite I had... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for having invested part of yourr time to share with us your experience at Mercure Santiago Centro. We are very sorry that your stay has had the details you mention us. I ask allow me to offer our sincerest apologies. At Mercure we work every day to deliver superior quality experiences to all our... More 

Calgary, Alberta
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

reasonbly priced hotel near plaza de armas, central market and bellavista. room was good, restaurant was very so so - nothing to recommend but ok if you dont know the city. a good italian rest a couple of blocks away

Was this review helpful? Yes
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for having taken the time you share with us your experience at Mercure Santiago Centro. Your feedback is very important to us because it helps us achieve our goal of delivering superior experiences to all our customers. We are grateful for your words and hopefully in the very near future you will give us... More 

Vancouver, BC
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 24, 2015

Stayed here for a few days. We were worried when we were dropped off by the driver. Hotel is on very busy street and you could easily miss the entrance. The surrounding area looked a bit dodgy. The hotel staff were not very helpful or friendly but did their job so no complaints there. Breakfast was very good. Yes they... More 

Was this review helpful? Yes
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are grateful for your time invested us know your experience in Santiago Centro Mercure. At Mercure we work to provide high quality experiences. This is why your feedback is very important to us. Thank you very much for your words and hopefully in the very near future you can come back and visit. Gustavo Pérez Jefe de... More 

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