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All 173 Santiago hotels

Mercure Santiago Centro

1.0 of 5 Hotel   |   Alameda Libertador Bernardo O'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
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Ranked #67 of 173 Hotels in Santiago
A recent review
5 of 5 stars reviewed yesterday
Trevor A London, United Kingdom
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423 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Mercure Centro Santiago is conveniently located. Nearby are tourist attractions, shopping, restaurants. Breakfast is great, with good variety. rooms are spacious and comfortable. The swimming pool and gym were great on a hot day after sightseeing.

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Sao Paulo, Sp
Top Contributor
59 reviews 59 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Mercure city center is well-located and comfortable. There is a subway station on the corner, which facilitates getting around easily. The rooms are large and comfortable, there is a nice little swimming pool on the deck and breakfast is varied and tasty. Earlier reviewers pointed out the pool was being remodeled, but when we were there in early December, all... More 

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Haifa, Israel
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We arrived at 22:30 after a long flight to find out that they were overbooked and did not have 2 rooms as we reserved in advance. They had our contact info but did not think to call. We asked to sprak to the manager but apparently there was non in the hotel.

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GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We appreciate the time taken to tell us your experience. In Mercure Santiago Centro we work to deliver the highest quality to all our customers. Is for this reason that your feed back is very important to us. I offer my apologies for not being able to have the two rooms that you booked. Thank you very much... More 

Devonport, Tasmania, Australia
Top Contributor
92 reviews 92 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed November 22, 2014

We stayed for 2 nights in November 2014. Staff at reception and in the restaurant were very friendly and had good command of English. Check in was fast. The location is exceptional in the city centre within easy access to everything. However this is where the good things end. The room needed badly to be renovated. The air conditioning system... More 

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GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for taking the time to share your impressions on Mercure Santiago Centro. We regret that your stay was not entirely satisfactory. Let me offer my sincere apologies. In Mercure, our main objective is to deliver experiences of highest quality. That's why the feed back from our guests is vital in achieving this goal. I... More 

Vancouver, British Columbia, Canada
Top Contributor
70 reviews 70 reviews
35 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 8, 2014

This hotel must have joined the Mercure brand only weeks ago because the taxi driver had never heard of it, there is no sign at street level announcing the hotel, and the street number is displayed on a laser printed sheet taped to a window. The reception area is still under renovation but will look quite nice when done. The... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear guest. Thank you very much for the time to tell us about your experience at Mercure Santiago center was taken. At Mercure we work to provide top quality excellence to every customer. So your feedback is very important to us. Our hotel is in the final stages of remodeling, that is why you observe some details. Coming soon begin... More 

Mexico
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 6, 2014

I have choosen this hotel because of the location and the pool. Location is great because you have short ways into the city. When i checked in, the receptionist told me, that the pool will be closed in one day because there will be renovations- however then they made an exception and started with the pool renovation when i left.... More 

Was this review helpful? Yes
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear guest. Thank you very much for having taken the time to tell us about your experience at Mercure Santiago center. I regret that your stay will not be completely fulfilled your expectations and so I present a very sincere apology for any inconvenience that may have caused our remodel. At Mercure we work to provide top quality excellence to... More 

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Additional Information about Mercure Santiago Centro

Address: Alameda Libertador Bernardo O'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $
Hotel Class:1 star — Mercure Santiago Centro 1*
Number of rooms: 142
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Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago
Hotel Style:
#41 Family Hotel in Santiago
#50 Romantic Hotel in Santiago

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