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Mercure Santiago Centro

Alameda Libertador Bernardo O'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
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1 room 1 guest
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Mercure Santiago Centro
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605 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (605)
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    (145)
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    (165)
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    (148)
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Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location. You arrive at the lobby and it looks so cute and chic that you feel certain a truly nice hotel experience awaits you. Front desk personnel are aplenty and very friendly (indeed, they can be quite helpful). There is a sign proclaiming the hotel received some kind of recognition from Trip Advisor just last year. There even is... More 

Was this review helpful? Yes
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. I am enormously grateful the taking of your time, to let us know your impression of Mercure Santiago Centro. We are very sorry that your stay has not lived up to their expectations. This is why I ask let me offer our sincere apologies. At Mercure, we work every day to deliver superior experiences to all our customers.... More 

Portsmouth, United Kingdom
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in the heart of Santiago Centro and is a great, if not sightly noisy, location. The staff are great and can't do enough to make you feel welcome...if you are lucky enough to get Carla serving you for lunch she is a gem....great service thank you. The hotel does lack an area to hold a business discussion... More 

Was this review helpful? Yes
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are grateful for your time invested in let us know your opinion on Mercure Santiago Centro. At Mercure, we work to provide superior experiences to all our customers. This is why your feedback is very important to us. If in the future you need a space for business meetings, we have seven rooms to perform, it is... More 

Fort Lauderdale, Florida
Level Contributor
103 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 stars Reviewed June 28, 2015

Before I start, a warning: if you drive a rental or get a taxi cab with bad intentions (pretending not to know the city very well), you can end up arriving in the wrong destination, miles away from the city center, burning time and money. The hotel address available on Google is the wrong one and it is located on... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. I thank you for giving us make known your views on Mercure Santiago Centro. I lamented that your stay was not up to their expectations. It is for this reason that I offer my sincere apologies. At Mercure, we work to provide higher quality experiences. This is why your feedback is very important to us. We have taken... More 

Berlin, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 18, 2015

I stayed at this hotel for 6 nights. I went there on a vacation trip with some business clients.The hotel is well located if you are going to stay in the downtown area for work, but at night it is an awful neighborhood. There are other hotels in better neighborhoods like Vitacura or Las Condes. The hotel has had some... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you for your time invested in to give to us your opinion about Santiago Centro Mercure. I lamented that his stay has not lived up to your expectations. That is why I offer my sincere apologies. At Mercure we work to deliver experiences of the highest quality. It is for this reason that your feedback is very... More 

Brasilia, DF
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed June 3, 2015

Honestly I didn't like this hotel. The location, downtown, is ok; a lot of street peddlers around the hotel and av. Libertador is really noisy. Rooms need renovation, old carpet, heating system noisy, little water in the shower, etc. Breakfast is ok for a mercure hotel. The only real good thing about it, is its staff, helpful and friendly.

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review
Google Translation

Estimado Hóspede. Muito obrigado por nos contar a sua opinião sobre Mercure Santiago Centro. No Mercure, nosso objetivo é oferecer... More 

Mudjimba, Australia
Level Contributor
88 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed June 3, 2015

As I am a Platinum Accor Plus member we arrived at 11:30am after a 14 hour flight from Australia and were told we had to wait till 2pm for our rooms! When we finally got to our rooms, there was no water for 2 hours :( The wallpaper is peeling, the air conditioner sounds like a jet in the room,... More 

Was this review helpful? Yes
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are very grateful to have dedicated part of your time to let us know your experience at Mercure Santiago Centro. We regret that your stay has not been in line with expectations. That is why I ask let me offer our sincere apologies. At Mercure we work to deliver superior experiences to all our customers. This is... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 1, 2015

I stayed there recently for three nights confirmed kingbed/free wi-fi / & hot breakfast buffet daily. Needs improvement action items below: Breakfast is terrible Except the fresh fruits they served. Terrible ripped bath towels worned out. Staff/personnel not friendly to guests. No greetings to guests. No real restaurants near hotel just fast food places. Edison- reception agent checked me in... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are very grateful to have taken part of your time to let us know your experience at Mercure Santiago Centro. We regret that your stay was not according to your expectations. That is why I ask let me offer our sincere apologies. At Mercure, we work to offer superior quality experiences of all our customers superior quality.... More 

Ringwood, United Kingdom
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed May 31, 2015

This hotel is located very centrally in Santiago. It is on a busy street and the taxis drop you off where the can find a spot to park you then take your luggage yourself to the entrance of the hotel. Not the easiest. The reception area is modern, the room we had was not - it was quite tired. There... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for giving us know your opinion about Mercure Santiago Centro. We regret that the details you mentioned have tarnished your stay with us. Your feedback is very important to us because it helps us deliver superior quality experiences. We are grateful for his words and look forward to serving you again in the near... More 

Gold Coast
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed May 28, 2015

I chose this hotel purely because I am an Accor member and it seemed central. Good location, renovated rooms. Staff friendly enough. The hotel restaurant has received some average reviews on here, but we found both dinner and breakfast to be really good. The only negative for me is that upon check in I was informed the suite I had... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for having invested part of yourr time to share with us your experience at Mercure Santiago Centro. We are very sorry that your stay has had the details you mention us. I ask allow me to offer our sincerest apologies. At Mercure we work every day to deliver superior quality experiences to all our... More 

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