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Mercure Santiago Centro

#64 of 177 Hotels in Santiago
Certificate of Excellence
3.5 of 5
Hotel website
Alameda Libertador Bernardo O'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Mercure Santiago Centro
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Ranked #64 of 177 Hotels in Santiago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
claudiocK3471UC Rio de Janeiro, Brazil
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510 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rio de Janeiro, Brazil
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Wonderful pool area, good gym, excellent breakfast, free use of 3 computers available in the business center, helpful personnel, comfortable and silent room, with good blackouts the leave it very dark. The only problem is the insufficient illumination in the room, so that it is hard to read anything.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review
Google Translation

Prezado cliente. Somos gratos por seus comentários sobre Mercure Santiago Centro. No Mercure, nosso objetivo é fornecer top estadia de... More 

Fort Worth, Texas
Top Contributor
154 reviews 154 reviews
58 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed March 13, 2015

This hotel was perfectly acceptable for our stay, but it should be noted that there were some areas in which improvements could be made. It seems the hotel may be going through some changes, for the better. Upon first entering the hotel, you see a bright, modern, trendy lobby. The restaurant on the second level looks and feels the same,... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are very grateful for sharing with us your experience at Mercure Santiago Centro. At Mercure we work every day to deliver experiences of the highest quality. For this reason your opinion is very valuable to us. We assure you that your comments will be delivered respective heads of area. We are delighted that you liked our new... More 

Gdansk
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 4, 2015

Rooms are very spacious. We were travelling with two children of 5 & 7 yrs. We bought two rooms in advance because we had been informed that it was not possible to stay in one room. Actually, it is not true. The rooms are very spacious and the one with separate beds would be almost perfect for us as the... More 

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GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for your time invested in sharing with us your experience Mercure Santiago Centro. At Mercure we work to provide top quality stays. This is why your feedback is very important and encouraging for us. We are grateful for your words and look forward to serving you again in the very near future. Gustavo Pérez... More 

Victoria, Canada
Top Contributor
265 reviews 265 reviews
14 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed March 4, 2015

The lobby of this hotel is bright, light and modern, though I was a bit sorry that the glamorous lobby bar was empty. The hotel restaurant is located on a mezzanine level that looks down on the lobby and shares with the lobby a woven tile wall and a fantastic two storey mural. We had dinner here on our first... More 

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GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are very grateful for sharing with us your experience at Mercure Santiago Centro. Your feedback is very valuable and encouraging for us. At Mercure we work to deliver superior experiences and your words are the best reward. Thank you very much for your comments and look forward to serving you again in the very near future. Gustavo... More 

Liskeard, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 17, 2015

We stayed here on 2 occasions in January 2015. The rooms are large and comfortable and the staff friendly and helpful. We were able to leave a case whilst we had a tour to the Atacama desert. The breakfast was good,. The swimming pool was open and we used it. It is located next to the metro so getting about... More 

Was this review helpful? Yes 1
GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for sharing your review on Tripadvisor about Mercure Santiago Centro. We are very happy to make your stay at Mercure liked you a lot and also proud to have contributed to his visit to our country was successful. We are grateful for your words and hope to have you with us in the near... More 

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