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Holiday Inn Express Santiago Las Condes

#59 of 180 Hotels in Santiago
Certificate of Excellence
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Avenida Vitacura 2929, Santiago 0000, Chile
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Holiday Inn Express Santiago Las Condes
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Holiday Inn Express Santiago Las Condes
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411 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
87 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very well located modern building convenient to restaurants, shops and major business hubs in the new part of the city ( Las Condes ). Average sized rooms, small bathrooms, good bed and writing desk, excellent WIFI (25Mbps). Standard buffet breakfast and all day around bar with sandwiches and snacks. A well maintained business class hotel, good value for money. Very... More 

Was this review helpful? Yes
GteGralHolidayInn, Guest Relations at Holiday Inn Express Santiago Las Condes, responded to this review

Thank you for your detailed review regarding your recent stay in Holiday Inn Express Santiago Las Condes. We hope you can visit us again. Sincerely, Camila R. Guest Relations More 

Weston, Florida
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing special, just very convenient because of it's location. Breakfast very plain. Internet is good and steady; location is great as it is a couple of blocks from the mall and may restaurants. Staff not very friendly.

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GteGralHolidayInn, Guest Relations at Holiday Inn Express Santiago Las Condes, responded to this review

Thank you for taking the time to write your opinion regarding your recent stay in our hotel. Your comments regarding our staff are very relevant and help to improve our Service. We will share your review with the rest of our staff. Sincerely, Camila R. Guest Relations More 

Barcelona, Spain
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I stayed here for 4 days this week, had an early check in at 10 am and they charged me 60 USD, despite being an IHG rewards member. Rooms have no basic curtains so if you stay in a room on a lower level you have no privacy, ridiculous. Breakfast is very basic, the plates are so small that you... More 

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GteGralHolidayInn, Guest Relations at Holiday Inn Express Santiago Las Condes, responded to this review

Thank you for taking the time to write your opinion regarding your recent stay in our hotel. Your comments are very relevant and help to improve our Service. I am very sorry that you did not enjoy your stay; I hope you can give us a new opportunity in the future. Sincerely, Camila R. Guest Relations More 

Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nothing wrong with this hotel but a bit soulless. The rooms are comfortable and practical, the breakfast is passable, the internet is pretty good and the location alright if you like this neighbourhood. The staff do their job with varying degrees of enthusiasm. It does the job but difficult to rave about.

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GteGralHolidayInn, Guest Relations at Holiday Inn Express Santiago Las Condes, responded to this review

Thank you for your review. It is relevant to receive our guests’ feedback and be aware of aspects to improve. Your comments will be shared with the rest of our staff and we will work to improve this aspect. Sincerely, Camila R. Guest Relations More 

Destin, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 20, 2015

The hotel room was clean. That's about it; the rest was very average. The breakfast is average. The location is average if you want to be in the area. There was a dead parrot in the waterfall pool by food area. After telling multiple people it took a day to remove. This is their problem, no one on staff is... More 

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GteGralHolidayInn, Manager at Holiday Inn Express Santiago Las Condes, responded to this review

Dear Guest, Thank you for taking the time to write your opinion regarding your recent stay in our hotel. Your comments are very relevant and help us to improve our Service. Please accept our apologies; we are very sorry for the inconvenience and the level of service you mentioned. We will share your review with our staff and take actions... More 

Destin, Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 30, 2015 via mobile

Poor service and a"who cares" attitude, thy name is Holiday Inn, Santiago. The hotel is located in the Condes area of Santago. This area is considered the Manhattan of chile. This location is pretty and very safe and convenient. The staff stares at you as you arrive and do not even bother to open the entrance doors as they see... More 

Was this review helpful? Yes 2
GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago Las Condes, responded to this review

Please receive our apologies regarding your recent stay in our hotel. We thank you for your review; we will share it with the rest of our staff as it contributes to the improvement of our Service. We hope you can give us a new opportunity so you can experience the level of service you expected. Sincerely, Hotel Staff More 

Columbia, South Carolina
Level Contributor
131 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed April 23, 2015 via mobile

The hotel is really well located. Great breakfast, very comfortable quiet rooms with free high speed internet. Very kind and efficient staff. Cost effective solution for business people. Situated near plenty of restaurants and walking distance from subway.

Was this review helpful? Yes 1
Sao Paulo, SP
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 7, 2015

It delivers the express service, no luxury, good for business, breakfast could be better, but it all right. You can walk to visit nice restaurants and it is located in a modern and changing area, not in the historic district. If you are with your family and kids, maybe another Hotel would be better, it is formatted to fit into... More 

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GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago Las Condes, responded to this review

Thank you for your review. We would like to take this opportunity to inform that we have a Family Plan in our hotel, where 2 children up to 18 years old stay for free when sharing the room with their parents. Sincerely, Hotel Staff More 

Berlin, Germany
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 27, 2015

The hotel was in a good location. It was next door to a luxury hotel where my conference was, but was much cheaper. Good restaurants and a mall within walking distance. The staff weren't very attentive, but I hear customer service in Chile generally sucks.

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Bogota, Colombia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed March 20, 2015

First time at the Holiday Inn Santiago, so expectations weren't neither high or low. I did however expected this hotel located in a premium Santiago location, and for $192 per night to be at least average in the main aspects that represent a brand hotel: comfort, cleanliness and brand image. Unfortunately two of those minimum standards were not met. Comfort... More 

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GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago Las Condes, responded to this review

Thank you for taking the time to write your opinion regarding your recent stay in our hotel. Your comments are very relevant and help to improve our Service, we have shared them with the rest of our staff. Please accept our apologies; we are very sorry for the inconvenience. Sincerely, Hotel Staff More 

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