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Holiday Inn Express Santiago

#57 of 180 Hotels in Santiago
Certificate of Excellence
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Avenida Vitacura 2929, Santiago 0000, Chile
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Holiday Inn Express Santiago
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Holiday Inn Express Santiago
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398 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Destin, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel room was clean. That's about it; the rest was very average. The breakfast is average. The location is average if you want to be in the area. There was a dead parrot in the waterfall pool by food area. After telling multiple people it took a day to remove. This is their problem, no one on staff is... More 

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Destin, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Poor service and a"who cares" attitude, thy name is Holiday Inn, Santiago. The hotel is located in the Condes area of Santago. This area is considered the Manhattan of chile. This location is pretty and very safe and convenient. The staff stares at you as you arrive and do not even bother to open the entrance doors as they see... More 

Was this review helpful? Yes 2
GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago, responded to this review

Please receive our apologies regarding your recent stay in our hotel. We thank you for your review; we will share it with the rest of our staff as it contributes to the improvement of our Service. We hope you can give us a new opportunity so you can experience the level of service you expected. Sincerely, Hotel Staff More 

Columbia, South Carolina
Top Contributor
131 reviews 131 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is really well located. Great breakfast, very comfortable quiet rooms with free high speed internet. Very kind and efficient staff. Cost effective solution for business people. Situated near plenty of restaurants and walking distance from subway.

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Sao Paulo, SP
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 7, 2015

It delivers the express service, no luxury, good for business, breakfast could be better, but it all right. You can walk to visit nice restaurants and it is located in a modern and changing area, not in the historic district. If you are with your family and kids, maybe another Hotel would be better, it is formatted to fit into... More 

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GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago, responded to this review

Thank you for your review. We would like to take this opportunity to inform that we have a Family Plan in our hotel, where 2 children up to 18 years old stay for free when sharing the room with their parents. Sincerely, Hotel Staff More 

Berlin, Germany
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 27, 2015

The hotel was in a good location. It was next door to a luxury hotel where my conference was, but was much cheaper. Good restaurants and a mall within walking distance. The staff weren't very attentive, but I hear customer service in Chile generally sucks.

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Bogota, Colombia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 20, 2015

First time at the Holiday Inn Santiago, so expectations weren't neither high or low. I did however expected this hotel located in a premium Santiago location, and for $192 per night to be at least average in the main aspects that represent a brand hotel: comfort, cleanliness and brand image. Unfortunately two of those minimum standards were not met. Comfort... More 

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GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago, responded to this review

Thank you for taking the time to write your opinion regarding your recent stay in our hotel. Your comments are very relevant and help to improve our Service, we have shared them with the rest of our staff. Please accept our apologies; we are very sorry for the inconvenience. Sincerely, Hotel Staff More 

Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 19, 2015

We have used Holiday Inn Hotels in many countries and are fairly happy with the general standard of their properties around the world, and the price range they charge. This hotel is no exception. It is located in the financial district of Santiago in an area where a lot of very recent building expansion has occurred. Multiple choice of eating... More 

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Prague, Czech Republic
Top Contributor
198 reviews 198 reviews
92 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed March 7, 2015

Well located in Providencia close to Costanera Center and Las Condes business zone, this is a good, albeit a little pricey hotel. It has all that one would expect from the brand, spacious rooms, wifi functional plus also a small convenience kiosk with a selection of wines in half-bottles for solo guests. There is also a small fitness area, yet... More 

Was this review helpful? Yes 1
GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago, responded to this review

Thank you very much for taking the time to share your feedback with us. We hope that on your next stay in Santiago you visit and try our services again. Sincerely, Hotel Staff More 

Orlando, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed February 26, 2015

The room was nice, well furnished and comfortable, but the cleaning folks walking in the hallway with their walkie talkie so loud that you would have been awaken from a nice nap. The blackout curtains were average letting the light leak in at the sides. Big deal since I wanted to sleep in. Desk chair was very nice & the... More 

Was this review helpful? Yes 1
GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago, responded to this review

Please receive our apologies regarding your recent stay in our hotel. We thank you for your review; it contributes to the improvement of our Service. We hope you can visit us in the future and have a pleasant stay. Sincerely, Hotel Staff More 

Buenos Aires, Argentina
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2015

I am constantly travelling to Chile for work. There appears to be few hotels with availability in my companies' pay grade for my position, the holiday inn express seems to be one of them. Though personally I would not visit this hotel, since I feel its overpriced in comparison to its competitors, if it is a perfectly adequate hotel if... More 

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GteGralHolidayInn, Hotel Staff at Holiday Inn Express Santiago, responded to this review

Thank you for taking the time to write your opinion regarding your recent stay in our hotel. We also thank you for your comment regarding our fitness center; it contributes to the improvement of our Service. Sincerely, Hotel Staff More 

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