We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 170 Santiago hotels

Su Merced

3.5 of 5 Hotel   |   Coronel Santiago Bueras 121 | Merced 120, Santiago 8320117, Chile (Santa Lucia)
Hotel website
Hotel deals
Hotel amenities
Su Merced
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save Saved
You added Su Merced to your Saves list
94%
Ranked #7 of 170 Hotels in Santiago
A recent review
5 of 5 stars reviewed yesterday
maureen55 Upper Hutt
Write a Review

117 reviews from our community

Traveler rating
    86
    25
    5
    1
    0
See reviews for
7
70
12
10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (117)
  • Mar-May only
    (39)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (32)
All months
Upper Hutt
Top Contributor
77 reviews 77 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

This small hotel was great. Only 9 rooms but they really looked after you and nothing was too much trouble for them. Close to the older part of the city and parks were nearby. Plenty of restaurants across the bridge on the right hand side in a mall. We stayed in room 9, which is at the top of this... More

Was this review helpful? Yes
London
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel offered me excellent, affordable, relaxing respite following 4 weeks of backpacking in hostels in Chile. The location is very well located and the staff are very helpful and all reception staff speak English. The rooms, are clean and comfortable and the breakfast is superb with a different 'dish of the day' every morning. Only problem I had was... More

Was this review helpful? Yes
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 2 nights during a stopover before we crossed the Andes. We got in at 3am and staff stayed up to greet us and check us in after the long journey. The taxi driver from the airport was hired for us by them and he was also a really nice guy. Breakfast is provided by the hotel after... More

Was this review helpful? Yes
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 7 nights whilst exploring Santiago and the surrounding area of Chile. The room we had (top floor with balcony) was excellent, it was nicely decorated and had a Jacuzzi bath. The staff were helpful in organising transfers and providing other information. The location was great too, there are heaps of great restaurants just nearby in the Lastarria... More

Was this review helpful? Yes
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for choosing Su Merced for your stay in Santiago, and for taking the time to give us your valuable feedback. We are happy to hear that you are satisfied with our services and that you had a great experience here, especially regarding the staff, your room and the excellent location between Bellavista and Lastarria. That atmosphere... More

Oak Park, California
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location was great. I was able to run in the park close by in the morning and able to walk to the Plaza de Armas, the Mercado Central and La Moneda. I was in room #4 and didn't have any problems with street noise. The staff were very nice and helpful; giving us tips on other portions of our... More

Was this review helpful? Yes
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you very much for sharing your comments and experience at Su Merced Hotel. We are glad to know that you found the location of the hotel convenient, because we are near to a lot of attractive places to visit and enjoy. We are also happy to have helped you, as one of our goals is to make... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Absolutely loved this boutique hotel! Great location, tons of cafe and restaurants nearby and next to the park. Clean tidy modern rooms. Staff are friendly and helpful. They make you fresh juice and coffee for breakfast after you order it. Bathroom is nice and big with walk in showers. Slightly pricer than the other hotel we stayed at in the... More

Was this review helpful? Yes
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, We are happy to hear that you enjoyed your stay here, the restaurant and the location. Your comments are important to us, because they make us continue to work hard every day. Thank you so much for your review and kind words! We are glad to have had you as a guest and hope to see you again!... More

Buenos Aires, Argentina
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Myself and my girlfriend are currently staying at this hotel in Santiago and we don't want to leave! It is everything that a boutique hotel should be. The staff are extremely helpful, friendly and they really made us feel welcome. The location is perfect; our room looks out over the Park Forestal and the view is absolutely beautiful. It is... More

Was this review helpful? Yes
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you very much for the nice review you have written of Su Merced Hotel; we really appreciate it. We are glad that you enjoyed every detail of your stay with us, from the staff to the facilities and the services. We work hard every day to ensure that your stay with us will be a great experience,... More

Mackay, Australia
Top Contributor
55 reviews 55 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

...the only thing is the road noise. If not for that it would be 5 star. Great staff, great rooms, the best location for walking to Lastarria, centro and Bellavista but the road noise is bad enough to ruin your sleep. Ear plugs work ok. Having said that I would come back. There are too many positives including great value... More

Was this review helpful? Yes
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you very much for sharing your comments and experience at Su Merced Hotel. One of the disadvantages of being located in the heart of Santiago is the noise. Due to the complaints of some guests, we worked on solving that problem, and now most of our rooms that face the main street have double glass. This have... More

Wollongong, Australia
Top Contributor
59 reviews 59 reviews
15 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

We had a lovely modern room with spacious bathroom over a busy street but the double glazing kept out any noise. Su Merced is a very small boutique hotel located across the road from Baquedano Metro Station - great location! The staff were very nice and helpful. We had a good breakfast with delicious fresh juice, cereal, eggs. It all... More

Was this review helpful? Yes 1
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this review

Dear, Thank you for your comment ! We take great pride in knowing that we have once again demonstrated that we are willing to meet your needs in the best possible manner or form . Always ensuring compliance with our high standards of service. In turn, allowing taste of our food and the quality of these and all kinds of... More

Eltham, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014

Su Merced is a lovely small hotel. Our room was well equipped with a very comfy bed and quite large as hotels go. The room overlooked the lovely "Park Forestal" and there were plenty of great eating places nearby. The highlight though was definitely the staff. I needed a trip to a local hospital on our first night and the... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this review

Dear, Thank you for your comments !! We know how unpleasant it can be a visit to a hospital and especially if it is in another country. And every minute is vital, it doesn't matter how serious it is. Priority will be the most important item for us. Our guests are part of the family, "Su Merced." And always we... More

Do you own or manage Su Merced?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Su Merced? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Su Merced

Address: Coronel Santiago Bueras 121 | Merced 120, Santiago 8320117, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Su Merced 3.5*
Number of rooms: 9
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Expedia, Venere, Odigeo and Tingo so you can book your Su Merced reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (27)
Viewed
Hotel & grounds (4)
Viewed
Dining (3)
Viewed
Room/suite (4)
Viewed
View from room (2)
Viewed
Bathroom (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Room/suite (14)
Viewed
Hotel & grounds (9)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay