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Su Merced

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Coronel Santiago Bueras 121 | Merced 120, Santiago, Chile
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1 room 1 guest
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182 Reviews from our TripAdvisor Community

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Traveler rating
    128
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    5
    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lucca, Italy
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great little boutique hotel with a lovely breakfast room which doubles as a restaurant for lunch and dinner. The staff could not be more helpful and their English is fine. The room was spacious and comfortable and the rooftop pool swim able at the end of August- if a tad nippy!! There is also a little lounge... More 

Review collected in partnership with this hotel

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victoria
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is great for the price, modern and clean rooms, location close to nice restaurants and the hotel has it's own restaurant which was quite nice and breakfast was fantastic! Staff were all very helpful and friendly and spoke excellent English. Highly recommend. Only downfall is no sound proofing, very noisy but I've found this in every hotel I've... More 

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Auckland Region, New Zealand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The friendly welcoming reception we received on checking in was a great first impression of this hotel. Our room #3 was spacious, light, clean and modern and included everything we needed. The all important bed was large, super comfy and had great linens. The staff here are very friendly and made us feel at home. We were provided with complimentary... More 

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Townsville, Australia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

After a long flight, our room was ready early as requested, staff were very friendly and the room (room 9, the largest with a private balcony over the park was really nice. great bed, hot water and a lovely breakfast served. Only improvement recommended was to do something about the heater that was like a 747 as it cycled during... More 

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Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for the review, we are very pleased to see that you enjoyed your stay here. It is good to know that you found the team friendly, as we always try to give a friendly welcome to all our guests. Also, thank you for your comments about the rooms and breakfast. About the latter, the idea is... More 

Melbourne
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel was in a good location close to a nice restaurant district. The rooms were clean and very comfortable. The reception staff all spoke excellent English and were very helpful. One issue it was very noisy at night, with a main road, bongos in the park opposite and loud music nearby.

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Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience. We are sorry to hear about the noise issue from outside. Most of our rooms that face the main street have double glass, which have helped to reduce considerably the amount of noise. Thank you for your comments about the staff at reception. They will be... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed July 26, 2015

We had only a night/day in Santiago and loved our stay at Su Merced -wished we could have stayed longer. Perfect location central to lots of things to see and do. Very clean and modern facilities and decor. The staff was wonderful and the food at the restaurant was fantastic. Parking was a little funky because it's street parking, but... More 

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Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your comment about your experience at Su Merced Hotel. We are delight to read that you had a very good time staying here. It is nice to know that you could appreciate the central location of the hotel, that you had a good experience with our staff and that you enjoyed our Restaurant. We are... More 

Washington
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 6, 2015

Very helpful staff, clean rooms, and great location (very close to Patio Bellavista). They let me check in early, which was a great help as I got to Santiago early in the morning. And most of the staff spoke English.

Was this review helpful? Yes
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. We are glad to know that you enjoyed your stay with us and that you were satisfied with our convenient location. Also, thank you for your nice compliments towards our staff and the cleanliness of the rooms. For us, your opinion is very important. We will be waiting for your... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 4, 2015

This is a great hotel in a great location. The room was nice, comfortable and clean. The only complaint was that we faced a major road which got loud on weekend nights and the heater was loud. Ask for a room facing the other direction. Other than that, I can't really complain. Would stay here again.

Was this review helpful? Yes
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your sharing your experience at Su Merced Hotel. It is good to know that you could have a nice stay here and that you liked the rooms and the location. Although almost all the rooms that face the Park have soundproof windows, we would also recommend a Santiago Bueras Room (rooms that face the inner... More 

Jersey City, New Jersey
1 review
5 of 5 stars Reviewed June 23, 2015

My husband and I just came back from our 8 night stay.This hotel has a cozy modern feel with everything you need. Breakfast is substantial with lots of healthy options. Wi-Fi is great through the whole building, including their fabulous terrace which oversees the park. The location is ideal, a block from the metro station, a great starting point to... More 

Review collected in partnership with this hotel

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Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your kind comments regarding your experience at Su Merced Hotel. We are more than happy to find out that you enjoyed the hotel and the restaurant, as well as our privileged location. I would also like to thank you for your nice words towards our staff; we will make sure to let them know. We... More 

Broulee, Australia
2 reviews
5 of 5 stars Reviewed June 22, 2015

Excellent Hotel, in a great location. We stayed 5 nights and found plenty to do within walking distance. Did a day trip to Valparaiso. Hotel located very close to Metro. Staff very professional, helpful and friendly, even at 4am when we arrived due to a late flight. Breakfast excellent. Located on a busy road, so a bit noisy at night.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Seb_Cortes, Director de Recepción at Su Merced, responded to this review

Dear Guest, Thank you for your comments. It was a pleasure to have you staying with us. We are very fortunate to be located in front of a main Park, and near downtown, two gastronomic neighborhoods and a Metro station. These give our guests an easy way to visit different spots in the city. Thank you for you nice words... More 

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