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Hotel Bonaparte

#53 of 180 Hotels in Santiago
Certificate of Excellence
Mar del Plata 2171 | Providencia, Santiago 751-0574, Chile
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227 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milwaukee
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It has been well over a year since my last review of Hotel Bonaparte. Since that review, I have stayed here on each of my visits to Santiago. I would be sincerely disappointed if I could not stay here for some reason. This last visit was May 16th to the 19th. Whether or not the staff remembered my name, I... More 

Was this review helpful? Yes
Bonaparte_Hotel, Gerente at Hotel Bonaparte, responded to this review

Dear Guest You really made our day with your wonderful feedback on your most recent stay with us. I can’t thank you enough for having taken the time to share your experience. We are very proud of our hotel and service, and knowing that our guests appreciate it makes all efforts very worthwhile. We will give your special recognition to... More 

Orpington, United Kingdom
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 13, 2015

This hotel in a residental area, a bit of a walk to the main part of Santago. The hotel was clean and the rooms although not large were adequate. The buffet breakfast was good with plenty of choice. The public areas were pleasant with a fair choice of drinks. We did not have evening meals there, but walked straight down... More 

Was this review helpful? Yes
Pilar E, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear guest; Thank you for your kind words about us here at TripAdvisor. We appreciate, and look for constant feedback from our guests, since your guidelines are what helps us improve everyday. We are truly glad you had a great time with us, and hope to see you again soon. Warm Regards, PR Management More 

london
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 7, 2015 via mobile

Hotel is situated east side of the city away from local amenities. Metro station los leones is bit of walk. Our room room no is 201. Traffic noises are moderate. Inside room decoration is average. Tv, electric cattle, security box are present. Cooler and heater are present. Refrigerator and ironing facility are not provided. Some time guests are noisy. Wi-Fi... More 

Was this review helpful? Yes
Pilar E, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear guest; Thank you for your comment and review here at TripAdvisor. We appreciate the time taken to write about our restaurant, since the feedback received is the best way to continue improving on a daily basis. We're also glad you enjoyed so much our service and dishes, as we strive to be the best. Warm Regards, PR Management More 

Shillingstone, United Kingdom
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 12, 2015

Hotel selected for us by travel company -Good choice Llama Travel! Situated in upmarket residential /diplomatic quarter of town,Bit of a walk to the Turistik Bus or Metro but good everything else. The 1217 is the clue here ! Staff not pushy great breakfast buffet,good evening menu is you are tired of bashing the tourist streets all day . Comfortable... More 

Was this review helpful? Yes
Pilar E, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear guest; Thanks for sharing your experience at our hotel with the TripAdvisor community. Our hotel is indeed conveniently located with very affordable prices, which makes it a superb choice for travelers visiting Santiago. We certainly hope to see you back in the near future. Very best, PR Management More 

Bath, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed March 7, 2015

I am currently staying in this hotel, which seems a very attractive hotel wi goods vice so far. however, keep away from room 108 - it is the noisiest room I have ever had in a hotel -due to the design you can hear everything that goes on in the hotel foyer and some guests are not very quiet when... More 

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Pilar E, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear guest Thanks for taking the time to share you opinion about our hotel in TripAdvisor. We welcome all feedback since it helps us to further improve our services. Rest assure we have taken very seriously into consideration your concerns and have passed them to the respective departments. Shall your travel plans bring you back to Santiago we hope to... More 

Joao Pessoa, PB
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 23, 2015

This was our third stay at the hotel.. The location and the surrounding are great, however, the maintenance of the hotel is terrible. The showerhead of our bathroom was broken from the beginning. We complained several time (after is hit our heads for numerous times). and got no response. It was only fixed while we were checking out of the... More 

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Pilar E, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear guest; We thank you for your words at TripAdvisor. Obviously the situation you experienced with us was not the best, and we deeply regret every single incident you had. Be sure that your case has also been completely analyzed and corrected to avoid such unfortunate things to happen again. We are very clear of our mistakes, and, if possible,... More 

Winnipeg, Canada
Level Contributor
7 reviews
5 of 5 stars Reviewed February 8, 2015

We stayed here for five nights. Staff was wonderful. There is English speaking staff. Clean and well kept. Good breakfast each morning. Location was great. A safe peaceful area with tree lined streets. A grocery store two blocks away and a Metro 4 blocks away.There's a mall with American chains such as Mcdonalds, Starbucks and KFC plus Burger King. Garbage... More 

Was this review helpful? Yes
Pilar E, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear Guest, Thank you for choosing our hotel during your last stay in Santiago. For us it was a pleasure to meet you. Thank you for sharing your experience with the TripAdvisor community. It is always nice to read comments like yours. If your travel plans bring you back to Santiago we hope to have the pleasure of welcoming you... More 

London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 6, 2015

Very attractive neighbourhood. Lots of embassies and beautiful leafy trees. Hotel has an excellent restaurant with very good food and prices are reasonable. Rooms are simple but very clean and staff are friendly and helpful. My friends and I stayed for three nights and would highly recommend this hotel

Was this review helpful? Yes
Pilar E, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear guest; Thank you for your kind words about us here at TripAdvisor. We appreciate, and look for constant feedback from our guests, since your guidelines are what helps us improve everyday. We are truly glad you had a great time with us, and hope to see you again soon. Our every best. PR Management More 

Brisbane, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 19, 2015

My friend and I stayed here for two nights in Dec so had one full day in Santiago. Hotel Bonaparte is in a lovely neighbourhood - (I noticed lots of embassies) lots of lovely leafy trees and well kept gardens. Walking distance to lots of corners stores, ATMs and a supermarket. A slightly longer walk in the other direction to... More 

Was this review helpful? Yes
Claudio H, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear guest Thanks for sharing your experience at our hotel with the TripAdvisor community. Our hotel is actually conveniently located with very affordable prices, which makes it a superb choice for travelers visiting Santiago. We certainly hope to see you back in the near future. Very best, PR Management More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 6, 2015

I have traveled to Chile many times and always have stayed in Santiago at other Hotels but my past two business trips I decided to stay at Bonaparte Hotel & Boutique because I have always admired it when I drive by. I have found the best Hotel in Santiago I have ever stayed in. The staff such as Gino, Pedro,... More 

Was this review helpful? Yes 1
Claudio H, Director de Relaciones Públicas at Hotel Bonaparte, responded to this review

Dear Guest, Thank you for choosing our hotel during your last stay in Santiago. For us it was a pleasure to meet you. Thank you for sharing your experience with the TripAdvisor community. It is always nice to read comments like yours. If your travel plans bring you back to Santiago we hope to have the pleasure of welcoming you... More 

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