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All 170 Santiago hotels

Novotel Santiago Vitacura

4.0 of 5 Hotel   |   Av. Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile (Vitacura)
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88%
Ranked #26 of 170 hotels in Santiago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Katicia B Sao Ludgero, Brazil
  • Reviews (437)
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437 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Sao Paulo, SP
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although it is expected for a Novotel that a certain standard will be present, there are always some units that exceed the expectations. The rooms are large, comfortable double bed, sofa, desk, TV set with a decent choice of programs, enough energy outlets to charge laptops and cell phones (a universal outlet converter is available at the bathroom). Some may... More

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Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear BrazilVia..., al of us at NOVOTEL SANTIAGO we are very grateful for your favaroble comments from our hotel. There is a set of products and services, plus our personal dedication, wich allow us to achieve our goal to satisfy and amaze our guests. In the future we will be happy to receive you again in our hotel, or new... More

Lugo, Italy
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 25, 2014 via mobile

I spent 3 nghts at Novotel Vitacura on my last business trip to Santiago, I choosed this hotel because close to my customer's place and he booked it for me, I am also Le Club Silver, the hotel is new, modern furnishings, nice Restaurant with great and quality buffet for the morning breakfast, I didn't try the dinner restaurant as... More

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Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Stefano M. Thank You for your comment about our hotel. We are pleased and motivate when our guests demonstrate your satisfaction with the products and services we deliver. We hope you come back to Santiago and stay again at NOVOTEL SANTIAGO. Feel at home. We are to meet their expectations. Luiz Segala More

Casper, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2014

Very nice hotel in Vitacura-Santiago. The staff spoke English and were able to guide first time Santiago visitors to nearby sites and gave advice on where and how to go. Very, very helpful. Defiantly would stay here again and would recommend to friends.

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Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Casper, in addition to its presence in our hotel and our country, you gave us a special joy to leave your comments on Tripadvisor. It will be very motivating for our staff know that corresponded to your expectations. We hope you visit us in the future and continue with the same opinion about the Novotel Santiago. More

Sedona, Arizona
Top Contributor
54 reviews 54 reviews
13 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 20, 2014

We chose this hotel because of the location and price. We wanted to have easy access for our tour guide, yet a place we could be in a walk around location without being in the busy, noisy old town area. Santiago is a huge City with millions of people, lots of traffic and smog. By being in the Vitacara area,... More

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Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review

Dear Judymcinmex: We really appreciated your review about our hotel. Thank you for recommending us! We are glad to know that you liked our buffet breakfast and its variety and quality and also that you enjoyed our location and easy access to the main points of interest in the city - essential factor at the moment of choosing a hotel.... More

Rosario
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 14, 2014

Service from the reception and restaurant is the best thing at this hotel. The restaurant is a little expensive, but the food quality is very good. The reception staff were really helpful and friendly. Thank you. The hotel gym was freezing and I claimed about warming it up a little but did not get very efficient responses. In spite of... More

Review collected in partnership with Accorhotels.com

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Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review

Dear yoderosario: Thank you very much for recommending us on TripAdvisor! We are glad to know that you really enjoyed our service, mainly from our Reception and Restaurant teams. I will share your comments with them and I am sure that this recognition will be very motivating in their daily dedication. We hope that you come back and stay with... More

Munich, Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 31, 2014

I've always liked Novotels, although they do have deficits (like the toilet without a washbasin – a feature that reminds me of my grandmothers home in 1960s). So for me, choosing Novotel Vitacura Santiago was a straight and simple choice when I made the booking a couple of months in advance. My first encounter with this particular hotel was, however,... More

Review collected in partnership with Accorhotels.com

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Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review

Dear Claus: We really appreciate your dedicated time to tell us about your experience in our hotel. All these feedbacks are extremelly important for us, to understand and get knowing of particular situations where we have opportunities to improve the quality of our services. In name of our entire team, I would like to apologize for the inconvenients you had... More

Des Moines, Iowa
Top Contributor
76 reviews 76 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed February 21, 2014

Stayed at the Novotel for two weeks. It worked very well for a business stay given the proximity to nice restaurants and access to the highway. The room was nice and well kept. The bathroom though was an issue- the shower was tiny and the water was lukewarm and sometimes even cold. Only once in the two weeks did I... More

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Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review

Dear iowacorn: Thank you for taking time to share your opinion about our hotel on TripAdvisor. A satisfaction program called YOU is always at your disposal in Novotel hotels, to correct any imperfection during your stay, giving us the possibility to react and guarantee your satisfaction. We hope to see your again, in your next trip do Santiago. Regards from... More

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Additional Information about Novotel Santiago Vitacura

Address: Av. Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Santiago Vitacura 4*
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#16 Luxury Hotel in Santiago #17 Romantic Hotel in Santiago #21 Family Hotel in Santiago #23 Business Hotel in Santiago
Hotel Class
Official Description (provided by the hotel)
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 
Number of rooms
144

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