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Grand Hyatt Santiago

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Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
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Grand Hyatt Santiago
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Grand Hyatt Santiago
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941 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hyatt Santiago
See the most recent reviews
Clemson, South Carolina
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 17, 2015

Imagine having the General Manager of the Hotel personally greeting you at the front desk when you arrive. This is just one small example of the outstanding experience you can expect at the Grand Hyatt Santiago. You will love the location, the staff, and the service. As you know, earthquakes are not uncommon in Santiago. It was good to know... More 

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Hello again, I am so pleased to know that your recent stay with us in Grand Hyatt Santiago was up to standard. I am trying each day to make more time to greet the most guest i possibly can, so it trully makes your stay with us a memorable one. I hope that we get the opportunity to serve you... More 

Cheltenham, England
Top Contributor
107 reviews 107 reviews
36 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed February 17, 2015

This hotel is a curved tower block and has great views of the mountains from higher floors, it has a pleasant pool and gym and the Thai restaurant is excellent, we had the best tuna steak there of the whole holiday. Rooms are spacious, a bit tired but OK , but we recommend you go for the Grand Club package... More 

Was this review helpful? Yes 2
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am glad to read that you had a pleasant time in your recent stay with us. Yes unfortunately they are doing some road work next to the hotel but it set to be finished very soon and once it has i am sure it will look amaising. Yes in special events we are completly booked out and... More 

Top Contributor
68 reviews 68 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 15, 2015

This hotel does a fantastic job at getting to know their members. I'm a diamond member and stayed primarily in the grand club area but just about everyone I interacted with was pleasant. The view of the mountain is spectacular from the 16th floor and I enjoyed my stay throughly. I read some comments about the breakfast not being good... More 

Was this review helpful? Yes 3
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am happy to read all you great comments about our hotel. We try very hard on keeping all of our guest have a memorable time and i will mentioning your coment to jessica personaly. I hope to welcome you to Grnad Hyatt Santiago very soon. Best Regards, Marc Lorenz More 

Senior Contributor
45 reviews 45 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 14, 2015 via mobile

My husband and I stayed at the grand hyatt for 3 nights. The staff were really helpful. Unfortunately, my luggage was lost by the airline and they offered to call them, receive my bag at the concierge desk, etc. They will also exchange US cash for Chilean pesos which is helpful. The pool area is fantastic with plenty of chairs... More 

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am happy to read you enjoyed our pool. let me mentioned that our hotel is in a safer part of town which makes it more comfertable for guest to walk around in the area. i will taken into consideration on the comments about our breakfast menu with our chef. I hope that we get the opportunity to... More 

Queensland, Australia
Top Contributor
74 reviews 74 reviews
47 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed February 13, 2015

An ok Grand Hyatt, a little tired, good serviceI have stayed at Grand Hyatt's all over the world and some are definitely better than others. The Grand Hyatt Santiago is in an affluent suburb of Santiago, most definitely not anywhere near the downtown area. So right up front, you need to work out what type of traveller you are. If... More 

Was this review helpful? Yes 2
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I think is important to decide before you travel on what you want to see of a city or how close you want to be to the inner city. Let me share with you that we are in progress of doing some upgrades to our hotel as we have been here long time now. i am glad to... More 

Fortson, GA
Top Contributor
394 reviews 394 reviews
44 hotel reviews
224 helpful votes 224 helpful votes
4 of 5 stars Reviewed February 10, 2015

My wife & I spent a night 12/19 before a cruise & our friends spent 3 nights. We all enjoyed our experiences with the Hyatt. Having booked thru a Virtuoso travel agent, we found the amenity package to be outstanding: room upgrades at time of booking to mountain-facing, club floor access, full breakfasts, & a $100 food & beverage credit.... More 

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, It Is a great pleasure to read all your positive coment about our hotel. Try to come visit us again with more time in your hands cause there is so much to do in santiago. Bring all your friends and let us help you have a memorable time. Best regards, Marc Lorenz More 

Taos, New Mexico
Top Contributor
109 reviews 109 reviews
49 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 7, 2015

Outstanding Hyatt service and rooms. The view from the Grand Club looking out to the Andes is spectacular. Being able to check-in on the club floor is always a nice touch. Large, well appointed rooms with great sleep comfort. Special thanks to Jessica in the club and Francisco, the concierge who did so much planning and reserving for our group... More 

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you for taking the time to write about your recent group stay in january. It is pleasure to read that you enjoyed your recent stay in Grand Hyatt Santiago. I am delighted to hear that you found our staff to be helpfull and courteous. i appreciate your feeback wich i will be mentioning to my corresponding team.... More 

Sao Paulo, SP
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2015

Unlike Hilton, Sheraton, Intercontinental, I have never come accross any Hyatt hotel in need of renovation or with poor service. It is by far my favorite luxury hotel chain. It is a pity there aren't many Hyatts in South America. But this one in Chile follows the standard. Spacious rooms, good decor, great food, splendid service, spa and pool and,... More 

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, It is always a pleasure to read good things about our hotel, i am trully happy that you are happy with product and service. I really hope you made the most of your stay in Grand Hyatt Santiago. looking forward to welcome you one again. best wishes, Marc Lorenz More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2015

Really enjoyed the weather and the service of hotel. When we reached there we found a outstanding place never had been there in my whole life, I belongs to one the develop country of world dubai but when I saw the greenery I just love cheli and the Grand Hayyat santiago from the core of my heart.

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to write about your recent stay in our hotel. It is lovely to read all you positive coment on your recent visit to chile, it is always our pleasure to give service to all our guest but more even so when it is on a special occasion. I hope that... More 

Calif.
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2015

We stayed New Year's Eve- always stay here when in Santiago. From the arrival to departure the staff is very efficient and attentive to questions & requests. Food is exceptional in al restaurants, altho pricey.

Was this review helpful? Yes 1
MarcLorenz, Director General at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you for taking the time to write about your stay in january. Its disapointing to read your last experience here with us in the hotel,it make us feel vrey disappointed that we were not able to meet your expectation in regards to our products. We are working on updating our areas and in particular the guest rooms,... More 

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