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Grand Hyatt Santiago

5.0 of 5 Kennedy Avenue 4601, Santiago 7560994, Chile
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Grand Hyatt Santiago
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Grand Hyatt Santiago
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780 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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tristate NYC area
Top Contributor
103 reviews 103 reviews
43 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here in advance of a Patagonia tour. We got to know our floor neighbors as all of us spent much time outside our doors, trying to get in with the key cards that didn't work. This went on for the entire time we were lodged there. We even had them reprogram our keys , but it didn't help.... More 

Was this review helpful? Yes
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for staying with us and taking the time to give us some honest and candid feedback. I am glad that you overall enjoyed your stay and like to take the opportunity to advise that this week we will be starting to install new safes. The room locks are part of a major refurbishment program which is... More 

Tampa, Florida
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for business and was not disappointed at all. The hotel is very close to downtown and there is a shopping mall within a block of this hotel. If you are in town for business this is a great place to stay. I would recommend like the other readers to upgrade to the executive floors if possible wonderful view... More 

Was this review helpful? Yes
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your feedback on your most recent stay earlier this month and thank you for choosing to stay with us. I am very happy to read that you enjoyed your overall stay and liked our service, facilities and location. Regarding your comments about the restaurant encourage us to continue to work harder to accomplish only the... More 

Saint Paul, Minnesota
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's like a hotel within the hotel. Great wine and food for happy hour. Plus a great breakfasts every morning right on you floor. There are also wonderful restaurants in the hotel so don't eat to much. What wonderful staff helped us with reservations / transportation and sightseeing. This Hyatt hotel is defiantly way above what we had expected from... More 

Was this review helpful? Yes 2
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, thank you for your amazing report which is most encouraging for the entire team. We really appreciate you having chosen to stay with us and very much look forward to welcoming you back in the near future. If there is anything I can do please don’t hesitate to contact me. With kind regards Marc More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Very large and stylish rooms with amazing views. Comfy bed, Great spa and very friendly and professional staff. Three very good restaurants as well as good place to have a quite drink. The hotel is very close to a shopping center - Out of the center of the city but well serviced.

Was this review helpful? Yes
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for your amazing review of your most recent business stay in November. We could not ask and wish for more and really appreciate the time taken to share your experience. Hoping to welcome you back again soon, please don’t hesitate to contact me if there is ever anything I can do. With kind regards Marc More 

Brussels
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

staff at the hotel is very friendly and helpful, the hotel and rooms are one of a spotless quality, very well maintained for Chilean standards! Some very good food to share as well, Matsuri and Senso. The Thai restaurant was off, service below standard as well as the food. Some minor points are the temperature of the pool and the... More 

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your very candid review of your most recent stay in November and of your choosing to stay with us. Much appreciated. It is an honor to read that you truly enjoyed your overall experience with our services, infrastructure and location. Your comments about Anakena and the internet connectivity are noted / worked on and will... More 

Stockholm, Sweden
Top Contributor
190 reviews 190 reviews
61 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are in Santiago and need a perfect business hotel this is the place. The service level is very good. Nice and clean rooms with comfortable beds. The pool are is very nice. You have also nice restaurants to chose from. It is very often company events at the hotel so if you want to have a relaxing vacation... More 

Was this review helpful? Yes
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your review on your most recent business stay in November and choosing to stay with us which is truly appreciated. It is an honor to read you kind report and I can only hope that we can welcome you back again soon. With kind regards Marc More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for two days - helpful concierge, good area, close to restaurants in Isadora Goyonochea. Great pool facility - shame not matched by staff serving drinks...just get used to things taking a long time. Rooms are comfortable although in need of renovation especially bathrooms. No iron in the room, so for a five star hotel this is disappointing. When I... More 

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for your candid feedback on you most recent visit in November which is much appreciated. I am glad that you enjoyed the stay overall and liked our facilities and architecture. In regards to the renovation I am happy to share that we are currently planning and deciding on this together with the owners of the hotel... More 

Boston
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room was amazing! We had a panoramic view of the mountains. With access to the concierge floor, we had a huge breakfast spread and happy hour snacks and cocktails every day. The room was very clean and modern, and extremely spacious. All hotel staff were exceedingly friendly and helpful. The hotel isn't located in the greatest area for easy... More 

Was this review helpful? Yes
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Thank you very much for you wonderful feedback on our facilities and services experienced during you most recent stay in November. We really appreciate you taking the time to share your comments. I am particularly fond of your comments on the services encountered as we are working very hard to exceed our guests experiences and provide authentic hospitality.... More 

Nelson Bay
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were on a tour and had a 2 night stay in Santiago, so time was a real factor. This is the ideal hotel for a stay as it is very convenient and has much to offer. The hotel is easy to get to from the airport, being out of the centre of town, but close enough to get there... More 

Was this review helpful? Yes
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest You really made our day with your wonderful review of your stay with us. We can´t thank you enough to take the time to share your experience and we are particularly proud to read that our service stood out and exceeded your expectations. If there is anything in the future I or anyone from the team can do... More 

Senior Contributor
25 reviews 25 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 12, 2014

I stayed here recently on a business trip. The showers are AMAZING, water pressure is second to none!!! The bed are OK, nothing out of this world, but very good. The rest of the room was very very old looking, although clean and in good condition. But things like a regular TV, instead of a LCD/Plasma or modern sinks and... More 

Was this review helpful? Yes
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for your honest feedback on your most recent stay with us, we really appreciate you taking the time. I am very happy to read that you overall enjoyed our facilities and services and would like to update you that we have already started with a upgrading program which includes TVs, carpets and safes. We should also... More 

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Additional Information about Grand Hyatt Santiago

Address: Kennedy Avenue 4601, Santiago 7560994, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
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Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#1 Family Hotel in Santiago
#2 Spa Hotel in Santiago
#2 Business Hotel in Santiago
#5 Luxury Hotel in Santiago
#5 Romantic Hotel in Santiago

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