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Grand Hyatt Santiago

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Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
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Grand Hyatt Santiago
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997 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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4 of 5 stars Reviewed 3 days ago NEW

Alwyes good location and nice hotel and good service clean room and toilet big swimming pool small gum and have spa I don't like it it's Free basy Alwyes any how I like the hotel in general The food was really good at the Italian restraint and the have nice good coffee

Review collected in partnership with Hyatt Hotels

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Mountain View, California
Level Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel in Santiago had a lot going for it. The people working here are wonderful, very helpful and pleasant. Everyone we met seemed to have the true Hyatt outlook of taking care of the guest. It's in the newer part of town, so if you want to do the more touristy things, plan on taking a taxi or using... More 

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Kent, Washington
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked a single night stay with our Son. The location was terrific - close to a major mall with many restaurants and more stores than I care to enjoy. The front desk money exchange rate didn't involve the usual terrible rates. All staff we met except in the bar spoke terrific English. We made due just fine with our... More 

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Sao Paulo, SP
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel offers great multi-cuisine dining options and quite comfortable rooms. Decide to indulge yourself in some luxury - book a room on the Regency Club floor. It offers lavish amenities including a private lounge serving breakfast, and evening cocktails with hors d'oeuvres while savouring the stunning views of the Andes Mountains. If you plan to explore the city walking,... More 

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Portland, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay at he Hyatt in Santiago. Highlights were excellent room service and the grand club. Location was excellent for bus since we had a car. Parking was. A breeze and access to highways easy.

Review collected in partnership with Hyatt Hotels

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MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Allen, I am delighted that you had a lovely time in your recent stay with us. My team and i are always finding new ways on making our guest stay more pleasent everytime. I hope to get the chance to welcome you back in Grand Hyatt Santiago very soon. Best regards, Marc lorenz More 

Brisbane, Australia
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We spent 3 nights at the Grand Hyatt late May 2015. We had a great Club room with wonderful opportunities for a view from the 18th floor. Alas we couldn't see a thing, not even the majestic Andes mountains. The smog in the city is terrible with visibility only 3km. You can smell it the minute you depart the plane.... More 

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MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you for taking the time to writte about your recent vist to Santiago. It is a great shame with the situation with the smog in the city we need rain..!! i am delighted to read that you found our hotel to be comfortable and staff to be helpful and courteous. I hope to get another oppportunity to... More 

Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Nice hotel out of the tourist area next to a shopping mall. Couldn't walk anywhere but taxis were always available. Common areas are fine but our room was not what we expected at a Grand Hyatt. and needed renovations. As you come in the carpet had big stains; also the room has two levels. The bed in one and the... More 

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MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to writte about our hotel. It is very dissapointing for me that we didnt meet your expectation in regards to our product. We are working on updating our areas and in particular the guest rooms, our hallways carpets are being replaced, the same with our in room safes and some... More 

Washington DC, District of Columbia
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is a classic Hyatt with top-to-bottom atrium lobby. It was one of the biggest at Las Condes when it was built and may be still. The staff is very good. The service great. The language issues in Chile are represented here where few Chileans bother to learn English but not a big problem unless you need to ask for... More 

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MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, thank you very much for taking the time to writte about our hotel. I am very happy to read you enjoyed your recent stay with us, allowe me to mention that we are always looking at new ways to improve our product and service. i hope to welcome you back to Grand Hyatt Santiago in the near future.... More 

Sao Paulo, SP
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 28, 2015 via mobile

Quiet and warm hotel with very comfortable rooms. 3 different restaurants that can satisfy any needs I presume. Price is not that good, but on the other hand you will see no problem and if something happens (happened to me) takes no more than 5 minutes to someone knock your door and fix it. All attendants are quite pleasant and... More 

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MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for all your lovely comment in regards to your recent stay in Grand Hyatt Santiago. I am very you are pleased with our location and also with the speed of our service, please do not hesitate to contact me directly and i will see that my reservation team can look after you. I hope... More 

Sydney
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2015

What a great experience at the Grand Hyatt. Excellent attention given by the friendly staff and many extras. A free massage, tickets to a String Quartet concert (which was fantastic). and food available almost all day. Very convenient position being close to a huge shopping mall . Will be back off sure.

Was this review helpful? Yes
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Barry, how is the land down under..?? I am glad you enjoyed your recent stay with us and tryed our massages and restaurant. I hope to welcome you back to Grand Hyatt Santiago in the near future. Best wishes, Marc Lorenz More 

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