My wife and I stayed 2 nights only, due to a short holiday we had. We made the reservation using my credit card, Amex Platinum, which was really something exceptional. Upgrade, late check out, early chek in, breakfast, massage for two, all included in the benefits of the card. We stayed in a huge room overlooking the Cordilera, perfect! Our... More

Well kept hotel with spacious rooms, excellent views and great service. Room guests have complementary access to the well equipped Eko SPA. The pool in a garden setting complete with waterfall was simply beautiful. Unfortunately, the weather didnt allow for a dip. The rooms were a bit too dark for my liking and did not come with coffee and tea... More

we stayed for a week on the executive level. Staff were extremely attentive, courteous and effective. I have no hesitation in recommending the hotel to others. It is a 15 minute walk to the nearest subway station, the only downside. Talk to Andres in the 16th floor lounge, he's a hoot.

Massive luxury hotel in one of the nicer districts of Santiago. While it was winter during our visit, the outdoor pool and facilities are awesome and the hotel is absolutely top drawer. You get what you pay for and you pay a lot but it's nice to pamper very occasionally. Highly recommended.

From The Grand there is not to much left after 20 years. Only the marvelous building. The rooms are confortable but old, and mostly of the furniture damaged. In the bathroom mostly of the parts are in bad shape and the parts are falling from their places. The carpet and towels were worn. Dissapointing after so many years staying in... More

My wife and I spent one night in the Grand Hyatt Santiago in April 2013. We had a very good experience. I recommend the hotel. This was our 5th stay at the hotel over a 20 year period. We had two stays in 1993 and two in 2002 (back in those years it was named the Hyatt Regency). All of... More

Nearby the hotel (5minutes walking or less) there is a Shopping Mall, Supermarket, restaurants, bars, etc. The hotel is beautiful, new and clean. The room is large, clean with a separated place to work. The bed is great I didn't used but the swimming pool is large and looks good in the summer. There are 3 different restaurants in the... More

We spent one night in the Grand Hyatt as a stopover on the way to Rio and we were very glad that we did. Yes, the location isn't the best but the concierge gave us a couple of suggestions as to where we should go to get a flavour of Santiago in just one afternoon and it was easy to... More

The hotel's lobby is stunning . The atrium is memorable and the grounds are very well maintained and beautiful. I had reserved club level rooms through the Visa Luxury Collection concierge. We received the promised upgrade to an executive suite with a connecting room for our children. It worked out very nicely with the shared living area . Our rooms... More