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Grand Hyatt Santiago

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Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
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Grand Hyatt Santiago
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Grand Hyatt Santiago
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1,033 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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El Paso County, Colorado
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has a nice view of the Andes mountains and is located near one of the larger shopping centers in Santiago. Live piano music in the main lower level hotel lobby when we arrived, check in was easy and relaxed in the Vip area on 16th floor which hosts the Hyatt regency/grand club. Room was very large and clean,... More 

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Everett, Washington
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent hotel choice for a business traveler. Very secure. Staff is very helpful and all that we dealt with spoke fluent English. Doorman was able to suggest things to do and help arrange taxis with rate before hand. Great view of the surrounding area.

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Houston, Texas
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Beautiful 5 star hotel in the financial district. Nice pool, great breakfast buffet, view of the Andes, free WiFi, afternoon tea, beautiful rooms. No coffee in the room and no casual coffee shop. Concierge was great with restaurant and attraction recommendations. I was having problems trying to meet up with a friend in Santiago and my wife emailed the hotel... More 

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Ottawa, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time in Santiago. Good service at hotel, safe. Walking distance to restaurants that were outstanding. Pool area was very nice. Rooms although clean, could have been cleaner, and spruced up a bit. (e.g. parts of room obviously not cleaned in a long time)

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MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am delighted to read your comments about our hotel. Also disapointed to read that you found the room to be i need of a deep clean, i will take this in to consideration and look into it with my team to try to avoid happening again. All my best wishes and hope to get the opportunity to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited Santiago for the first time and stayed at this very good hotel, with spacious rooms but a little tired. The garden and pool area excellent and the hotel enjoys good amenities such as a Spa and excellent restaurants but what I will always remember were the excellent staff in all departments. Stayed for 5 days and I found the... More 

Was this review helpful? Yes 2
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to writte about your recent stay at Grand Hyatt Santiago. I am delighted to hear that you found our staff to be helpful and courteous but disappointed that you found our hotel to be a little tied. We are working on updating our areas and in particular the guest rooms,... More 

El Paso, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great Hotel! Friendly Staff! Centrally Located, very close to shopping malls and connected to major hi-ways. Fantastic Architecture, affords for beautiful views from every room. The pool and pool area are nothing short of breathtaking. There incredible restaurants with outstanding decor, service and food quality. In my opinion, the Best Place to Stay in Santiago!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am absolutly delighted that you found us to be the best place to stay in santiago. thankfull for all your lovely remarks about service and product and please that we could be at your service and we will try to make each experience with all of our guest a memorable one. Best Regards, Marc Lorenz More 

Sao Jose Dos Campos, SP
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As expected during a stay in Grand Hyatt Hotel, it was great. Large and well decorated rooms. Unfortunately I haven't chance to enjoy the swimming pool - it's the problem when you are traveling as business. The location is awesome, it's next door to Parque Arauco mall where you have many options to eat & drink. If you prefer, there... More 

Was this review helpful? Yes 2
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, i am very pleased to read all your lovely comments about our hotel. Also very happy that you found your recent stay with very comfortable and that you enjoyed our other outlets. Hopefully we get to serve you back in the near future and hopefully in that time you get try our pool. I wish all the very... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Alwyes good location and nice hotel and good service clean room and toilet big swimming pool small gum and have spa I don't like it it's Free basy Alwyes any how I like the hotel in general The food was really good at the Italian restraint and the have nice good coffee

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to writte about your recent stay in our hotel. My team and i are always looking on new ways on making your stay with us a pleasent one i am also glad that you found our coffe in senso restaurant to be good and tasty. I hope you got the... More 

Mountain View, California
Level Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel in Santiago had a lot going for it. The people working here are wonderful, very helpful and pleasant. Everyone we met seemed to have the true Hyatt outlook of taking care of the guest. It's in the newer part of town, so if you want to do the more touristy things, plan on taking a taxi or using... More 

Was this review helpful? Yes 1
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am delighted that you made use of facilities in the 16th floor and got to appreciate the view of the mountains. Also glad that you got the chance to see our own buddy bear, i hope to get the chance to serve you once again. Best Regards, Mrac Lorenz More 

Kent, Washington
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed June 24, 2015

I booked a single night stay with our Son. The location was terrific - close to a major mall with many restaurants and more stores than I care to enjoy. The front desk money exchange rate didn't involve the usual terrible rates. All staff we met except in the bar spoke terrific English. We made due just fine with our... More 

Was this review helpful? Yes 3
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to writte about your recent stay with us in Grand Hyatt Santiago. i am very delighted to read your long review of our hotel, i would like to share with you that we are working on updating our areas and in particular the guest rooms, our hallways carpets are being... More 

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