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NH Collection Plaza Santiago

Travelers' Choice award winner
Avenida Vitacura 2610 | Las Condes, Santiago 7550098, Chile
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NH Collection Plaza Santiago
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1,058 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

My family and I stayed at the Radisson plaza hotel. Everything in the room was excellent.housekeeping was brilliant and staff very helpful and friendly. This hotel is close to costanera center.....cross two streets and you're there. We had my toddler with and it was nice taking her there for some fun in the play area at the mall. The breakfast... More 

Was this review helpful? Yes
EMONDACA, Director General at NH Collection Plaza Santiago, responded to this review

Dear: Sr, First of all on behalf of all staff of NH Collection Plaza Santiago, I thank you for your comments, which will evaluate and we will make the changes needed to improve on those points where we are weakest, especially in the breakfast we always deliver and each of our guests an excellent service where professionalism and delivery of... More 

Buenos Aires, Argentina
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 19, 2015

Excellent staff and facilities. The room was big, clean and will fit all the needs you might have during a stay. Great breakfast in the Brick restaurant, with several options for all. And also great service at the Brick restaurant to get lunch or dinner. Good options and a good price.

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Paris, France
Level Contributor
69 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed May 1, 2015

I stayed 7 nights and I slept very well except 1 night when the alarm of car went off in the street and it sounded like it was in my room. The nice thing about this hotel is that it takes less than a minute to go from the main entrance to your room. The rooms are ideally distributed, no... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at NH Collection Plaza Santiago, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the hotel and your room during your stay, in regards to the lack of room amenities, pool smell, and outside noise. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Radisson standards. More 

Epsom, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed April 23, 2015

This place basically needs a refburshiment. Besides the lobby this place needs a refresh. My room was looking old, damaged and not cleaned properly. Also not sure if they have double glazing as a lot of noise from outside was coming in. I put in washing for express service and when I came into my room at the end of... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at NH Collection Plaza Santiago, responded to this review

Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations. More 

Los Angeles, California
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 8, 2015

The reception staff was terrible; very rude and not helpful. The room was okay but not great. The price was reasonable for the room condition. The housekeeping staff was very nice. The concierge helped me with maps, directions and transportation to the airport. The location is the best attribute of this hotel but I would not stay here again.

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Dublin
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed April 7, 2015

Stayed here for 2 nights in early April. Warm welcome from the front desk set the tone for a wonderful stay. Room was large, bed was very comfortable and view from my window had a great view of the city and mountains. Breakfast was first class and every time I dealt with a member of staff left me with a... More 

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Sao Paulo, SP
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 5, 2015

This hotel locates near the tallest building in Santiago, with big shopping center. Only 30minutes from airport and the station of metro is quite easy to access. This metro line directly access to the old town area. The room is clean and tidy with enough facilities.

Was this review helpful? Yes 1
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