Nothing big to really complain about although I think it could use a bit of remodelling. The bathroom fixtures were showing their age. The waitstaff can be very slow in the lobby bar. Internet is NOT free in your room but is free in the lobby. Subway is around 4 blocks away.

Great hotel and excellent location. We stayed 4 days and the service is excellent and outstanding. The concierge desk was really helpful and they gave you interesting direction and guidance. Stunning attentive: I went back from a jogging session and they offered me a bottle of water just in the lobby entrance! Very great breakfast. Excellent food at the El... More

The Sheraton in Santiago has a lot going for it. The location is quite good, especially if you enjoy running and want to run some hills right behind the hotel (San Cristobal, Parque Metropolitano). Most of the staff is very friendly, though if you plan on becoming a regular customer, be advised that the staff turnover seem to be quite... More

Great hotel and excellent location.I stayed there 4days and the service was excellent and outstanding. The concierge desk was really helpful and they gave you good direction and proper guideance,they do there best to help you.I stayed in the CLUB room which includes breakfast tea and supper.Excellent food.I will go back there tommorow because you feel very relax and having... More

Wonderful beds, nice rooms. The hotelrestaurant El Cid is worth any pice. The food is a piece of art with fresh ingredients and exiting tastes. There's a nice sundeck and backyard for relaxing and enjoying the warm weather. Poolbar and restaurant are nice and shady. Big BBQ pit for grilled buffet lunches. it's REALLY COLD water in the outdoor pool,... More

for the price $200 & up you expect luxury,comfort & silence,but this place is noisy(autopista just in front),the rooms are run down,shower old and barely working and everything is crazy expensive,the buffet at the pool is $50 in santiago you can have a great meal for $20,regular taxi for the airport is $25,here it is $45,you have to pay for... More

Water leaks in the sink, poor attitude from the management and personnel. Internet service is failing at all times. Need a needle and thread? Don't worry, the concierge will tell you to look at the next door hotel. The hotel looks great from the outside, too bad that the rooms are in such a bad shape. Too bad, Santiago is... More

Very good service from the concierge, great lounge and breakfast by the pool. There was a series of special evening events for guests (fashion show, singers walking through the lobby) happening throughout the week. Unremarkable location and the room is older and showing wear and tear. The bathtub plug had to be held open by my toe in order to... More

Used the cash+ points option for the 2 day stay, which made it decent. The pool area is nice, the room was okay (small and tired looking). The check in was good, and concierge staff were very helpful with booking tours for Vina del Mar and Valparaiso, and restaurant reservations. Did not use wifi in the hotel, extra charge! Within... More