Wonderful stay at this location.Sure not around downtown.Heck you're 10 minutes away walking.Very safe to walk around.We would walk to Starbucks every morning.Tourist bus pick you up right in front of hotel,(pay for tourist bus at hotel)Recommend the 2day pass.remember the museums are closed on Mondays.Have lunch and dinner at mercado.Anyway,stay was great.Try to get a room with a back... more

My wife and I stayed here as part of a multi-country South America escorted tour. This hotel is not convenient for exploring either the Old Town to the West or the more hip and modern Santiago area to the East of this hotel location, but it was relatively comfortable to stay in. The Turistik hop on-hop off bus has a... more

The reception staff were very rude and when I asked where the elevators were, he promptly pointed in a general direction without even looking up. Later in the afternoon when I asked for a LAN cable to enable me to use the internet they advised me that someone would bring it up to me. 1.5hours later I had to go... more

If you can get a corporate rate for the room ($100 or less) go for it, otherwise there are much better options available both in the area - Best Western Los Espanoles - or in nearby Providencia. Hotel's location means walking a bit to decent restaurants, and they jack up the cost accordingly in the hotel. Breakfast is included but... more

I was at the Sheraton for one night on business with my client paying for everything. The rooms facing the road are very noisy, but the ones facing the back (the pool and the hills) are quiet. I was in a "suite"--decent size although the bathroom was small. The restaurant in the hotel had very good food, although the prices... more

Everything was great in Santiago and the Hotel was the best! No doubts, this was a very good business trip! more

I'm into Chile 2-3 times year and after an all night flight from Miami like to lay over in Santiago for a day before heading south. It's a pretty convenient cab ride from the airport. The hotel is a classic. Its not new but its been maintained and upgraded well. It serves a lot of cruise ship passengers so it... more

Hotel is impressive looking from the outside and the public areas were very nice especially the lobby and the pool. That said, our room was extremely small and I have never seen a set up like the one we had with the bathroom (the toliet was situated in front of the vanity next to the sink and you actually had... more

Pros: - Good location - Large modern lobby - Large pool area - Helpful staff Cons: - Rooms very small - Room amenities/decor dated - Dirty carpet - Very small bathroom - Rooms seem a bit stale more