There is no wifi in the rooms and even in the loby it is not working. When you travel for business you loose a lot of time trying to connect to the internet without any success. The hotel looks oldfashioned although the price of the rooms are quite high. It is well located, quite close to the subway and very... More

My room at the 3rd floor was old, the linen was torn and it smelled like cigarettes. Although it had a nice view and is in a short walking distance from good restaurants, the breakfast was very poor, I can't recall drinking such a horrible taste coffee in my life. The room service was not alert and forgot our orders... More

I must confess that The Sheraton Santiago was not my first choice for my recent stay; partly because the Providencia hotel I have previously stayed was fully booked, and partly because of all of the recent critical Tripadvisor reviews about the property. Therefore the excellent accommodation and service received was a wonderful surprise. My husband and I arrived in the... More

The worst coffee ever, but only a 15 minute walk to Starbucks. Not bad location, pool freezing, breakfast average. Extremely slow check in , front desk clerk did not seem interested in getting us checked in. Small bathroom and room, but clean. Free internet and lots of computers, nice lobby. More

Sheraton hotel in Santiago de Chili is certainly not a 4 star hotel. The rooms are very simple. Renovation is necessary. The reception is not working as a service department. Via our cruise company we had reserved for 1 night. As there was a strike in Spain we had to book one extra night. We told that when we checked... More

This hotel is a bit dated and is currently undergoing noisy major renovations – it is good they are doing renovations but not good that they don’t make you aware of that at time of booking. I’m allocated room 354 which is as far away as possible from the builders.The concierge books me a table at Tierra Noble in the... More

This was a great venue for a business meeting and small convention. Service was excellent, great attention to detail. Food was good and well presented. I was fortunate in ahving a room on the top floor which was well appointed and very clean. Staff were exteremly helpful and nothing was too much trouble. I liked the added touch of snakcs... More

My experience in this hotel had been generally good, the rooms are a little old and small. The service attention is good, the breakfast normal, the lunch in the restaurant near the pool is very comfortable and his maitre Gerardo is the soul of the service in this restaurant. Very efficient and in the night this restaurant change a lot... More

I love Tripadvisor- so very useful for us. The good is that the hotel is attractive- nice lobby and beautiful pool off the lobby and gardens- right in the city. The décor of the rooms and architecture kind of scream eighties. The rooms are decorated in the eighties feel as well- lighting, bath etc. Beds are very comfortable and the... More