We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton Santiago

5.0 of 5 Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
Hotel website
Hotel packages
Click for phone number
Special Offer
$50 Credit & Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Ritz-Carlton Santiago
Professional photos View all
Browse nearby
The Ritz-Carlton Santiago
Write a Review

594 reviews from our community

Traveler rating
    362
    150
    47
    22
    13
See reviews for
82
220
23
175
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (594)
  • Mar-May only
    (132)
  • Jun-Aug only
    (142)
  • Sep-Nov only
    (146)
  • Dec-Feb only
    (174)
All months
High Springs, Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I've been traveling for more than 15 years though I've never stayed at a Ritz-Carlton. I've had business events at RCs in different locations. In my years of travel, I've felt that Marriott Hotels set the standard for basic hotel service. I maintain that however I realize that it can go to a different level. I really never understood the... More

Was this review helpful? Yes
Richmond, Virginia
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This really is a first-class hotel, not just because of the beautiful rooms, but the wonderful service. I stayed here for three nights while on business in Santiago, and all of the employees were friendly, hospitable, and went out of their way to be helpful. We had to check out at 4:30 am on our last day because we had... More

Was this review helpful? Yes
Hong Kong, China
Top Contributor
77 reviews 77 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for the first two nights of our honeymoon in an executive suite. We arrived in a taxi from the airport, the concierge opened the door of the taxi and greated me by name (I have no idea how they knew who we were), we were then whisked off to the club lounge for check-in. All the staff... More

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Having read the other reviews for this hotel I really feel like we missed out. We were only here for one night as part of our honeymoon and were really excited. First the good things - the lady who greeted us when we arrived was great and very helpful. The room we had was well appointed and the bathroom particularly... More

Was this review helpful? Yes
RCSTGO, Director of Operations at The Ritz-Carlton Santiago, responded to this review

Dear Mr. Howell, Thank you very much for your feedback and your kind words to our receptionist. I am sincerely sorry that your experience was not up to the excellent standards we are known for at The Ritz-Carlton, Santiago. Specially in a such important occasion for you. I truly apologize for that. I regret that in the attempt of anticipating... More

London, United Kingdom
Top Contributor
79 reviews 79 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel for nearly a month for work. This is a classical old Ritz standard compared to the cold gaudy Ritz in Moscow. Fabulous things about this hotel; 1. Staff welcoming you by name and always being friendly and helpful irrespective of what time of day it is. 2. Old world elegance in your room -... More

Was this review helpful? Yes
New York, New York
Contributor
20 reviews 20 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a week in September 2014 and had an absolutely fantastic time. The hotel is beautiful and in a very safe and walkable area of the city, and located right off of the metro. It has a gorgeous and relaxing rooftop spa (the massages are incredible and highly recommended). Arola is delicious and serves authentic and also... More

Was this review helpful? Yes 1
Sydney
Top Contributor
83 reviews 83 reviews
41 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Ritz Carlton is in the financial district of Santiago and within a short and safe walking distance of many restaurants, shops and the hop-on-hop-off bus. The are was very quiet at night. Our room had a bird's eye view of the fabulous National Holiday parade, so there was no need to battle with the crowds. The staff was exceptional... More

Was this review helpful? Yes 1
Tauranga, New Zealand
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a 5 hour delay and a 12 hour flight to get here it was a welcome relief to be greeted and quickly processed into our room.The rooms were quaint and very clean. Breakfast was excellent with fresh fruit, cereals,yogurt,and a full range of breads ,croissants,sweet pastrys.Handy to all modes of transport and in the heart of Santiago. it's very... More

Was this review helpful? Yes 1
Fishers, Indiana
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 20, 2014

This hotel is conveniently located in the Las Condes the financial district of Santiago, Chile. Close to the Metro (subway) and walking distance to shopping and fine dining. The hotel staff is friendly and accommodating, and called me by name within a day. The room was beautiful with a spectacular view of the city and the Andes beyond and very... More

Was this review helpful? Yes
Sydney, Australia
Contributor
16 reviews 16 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 19, 2014

This was the perfect en-route to Portillo stop over for us. We stayed two nights (in a club level room) and were delighted. Definitely 5 star. Firstly, Natasha Low, from the club concierge is amazing. Thank you so much Natasha and her team. This was our first visit to Chile and she was so helpful and knowledgeable. The catering set... More

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Ritz-Carlton Santiago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Santiago

Address: Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Santiago 5*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Cheap Tickets, Despegar.com, Marriott, Odigeo, Venere and Tingo so you can book your The Ritz-Carlton Santiago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago

435 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (183)
Viewed
Room/suite (57)
Viewed
Dining (6)
Viewed
Bathroom (20)
Viewed
Hotel & grounds (22)
Viewed
Pool/beach area (14)
Viewed
View from room (10)
Viewed
Family/play areas (1)
Viewed
Other (53)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (228)
Viewed
Amenities (63)
Viewed
Deluxe Twin Room (43)
Viewed
Pool (7)
Viewed
Restaurants and Bars (9)
Viewed
Suite (58)
Viewed
The Hotel (48)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (6)
Viewed
Dining (2)
Viewed
Room/suite (1)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay