We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton Santiago

5.0 of 5 Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
Hotel website
Hotel packages
Special Offer
$50 Credit & Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Ritz-Carlton Santiago
Professional photos View all
Browse nearby
The Ritz-Carlton Santiago
Write a Review

614 reviews from our community

Traveler rating
    374
    154
    51
    22
    13
See reviews for
85
226
24
181
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (614)
  • Mar-May only
    (132)
  • Jun-Aug only
    (142)
  • Sep-Nov only
    (166)
  • Dec-Feb only
    (174)
All months
Florida
Top Contributor
115 reviews 115 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment you walk in the door you feel at home in this lovely hotel. The staff is welcoming and accomodating. We stayed on the club level and the lounge there has everything you need. The rooms are comfortable and well appointed. I decided I want to live there :)

Was this review helpful? Yes 2
Eagle, Colorado
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

You count on the Ritz for the most comfortable and quiet refuge anywhere you stay around the world. In Santiago my wife and I were a bit surprised by the sound of grinding above our room around noon and after a few minutes called guest services. We talked with Angie E. who apologized profusely and promised to pursue it. She... More

Was this review helpful? Yes
Burr Ridge, Illinois
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel on our first trip to Chile. It is in a centrally located location where you can walk safely to dining and shopping. The breakfast buffet is quite good but if you are there for a few days, you'll realize there is no variation from day to day. But overall, service is good and the rooms... More

Was this review helpful? Yes 1
Albuquerque, New Mexico, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First the good points: very good staff at the front desk and room attendants. The beds are great and extremely comfortable. Now the not so good parts: A/C: hit or miss on rooms with working A/C. I got a good room but my work associate did not. The maintenance team fed him a line that all the rooms were like... More

Was this review helpful? Yes
RCSTGO, Director Of Operations at The Ritz-Carlton Santiago, responded to this review

Dear Mr. Christopher R., Thank you very much for your valuable feedback and kind words to our receptionists and room attendant. I am extremely sorry that you and your friend encountered so many shortfalls during your stay. Not receiving a proper and efficient resolution for a A/C problem is unacceptable and I apologize for that. We are known for our... More

Portsmouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just spent 6 days here & I cannot praise the staff highly enough. Everyone addressed me by name & made me feel so welcome. Room, food also good. Positioned next to a Subway station , exploring Santiago was easy.

Was this review helpful? Yes
Santiago, Chile
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Ritz Santiago for the 2nd time after talking to the Ritz management about my previous stay. I travelled again with my family, including my son at 9mo, for vacations again. This time it was much better than my first time, I was provided with an upgrade to our room and a gift wine upon arrival. The... More

Was this review helpful? Yes
Surrey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel a couple of times and can only say good things about it. The staff are very friendly, the rooms are large and clean and generally the hotel is very comfortable. There is a great choice at breakfast and whilst the choice of meals in the evening seems limited, it doesn't matter as there are some... More

Was this review helpful? Yes
Singapore
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

As others said, the staff here is great. Also the bed is very comfortable. Unfortunately, those are the only positive points and we were left a bit dissappointed.... The carpet was ripped and stained. Wifi is charged at usd24 a day (every single other hotel on our 3 week trip has free wifi, you would expect a top hotel like... More

Was this review helpful? Yes
RCSTGO, Director of Operations at The Ritz-Carlton Santiago, responded to this review

Dear Mr. Dennis D.K, Thank you for your valuable feedback and your kind words to our Ladies and Gentlemen. I am extremely sorry for the defects you experienced in your room. Please be sure that I will work closely with my engineering team to avoid this kind of situation in the future. I hope we have the pleasure to welcome... More

Dallas, Texas, United States
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is ideally located in the El Golf neighborhood. This was my first visit to Santiago and we traveled with a large group. Our room was a classic Ritz Carlton property. A bit more modern than most other RCs I've visited and we were very pleased. The amenities were what you would expect although I was surprised there was... More

Was this review helpful? Yes
New York City, New York
Top Contributor
77 reviews 77 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

On a Tauck tour which originates here in Santiago. Hotel is good with decent restaurants close by, but to me, this is not a vacation destination. God bless the chileans, and I wish the country continued prosperity, but there is nothing to see of interest here in this city. Many of my fellow travelers on this tour, share my sentiments.

Was this review helpful? Yes
RCSTGO, Director of Operations at The Ritz-Carlton Santiago, responded to this review

Dear Guest, Thank you for choosing us during your Tauck tour. I am glad you appreciate our exclusive location in El Golf and it's marvelous restaurants. I am sorry to hear that you didn't enjoy that much Santiago, I hope you have liked the further destinations in your tour and that you had a wonderful experience in South America. Kind... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Ritz-Carlton Santiago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Santiago

Address: Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Santiago 5*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Marriott, Orbitz, Booking.com, Travelocity, Hotels.com, Expedia, Venere, Despegar.com, getaroom.com, Otel, Odigeo, TripOnline SA and Tingo so you can book your The Ritz-Carlton Santiago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago

439 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (187)
Viewed
Room/suite (57)
Viewed
Dining (6)
Viewed
Bathroom (20)
Viewed
Hotel & grounds (22)
Viewed
Pool/beach area (14)
Viewed
View from room (10)
Viewed
Family/play areas (1)
Viewed
Other (57)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (228)
Viewed
Amenities (63)
Viewed
Deluxe Twin Room (43)
Viewed
Pool (7)
Viewed
Restaurants and Bars (9)
Viewed
Suite (58)
Viewed
The Hotel (48)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (6)
Viewed
Dining (2)
Viewed
Room/suite (1)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay