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All 170 Santiago hotels

The Ritz-Carlton Santiago

5.0 of 5 Hotel   |   Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
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The Ritz-Carlton Santiago
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Ranked #17 of 170 hotels in Santiago
A recent review
5 of 5 stars reviewed 2 days ago
Bert W London, United Kingdom
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553 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
London, United Kingdom
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Staying at the Ritz. Fabulous bed, civilised, quiet, immaculate service, good rooftop pool. Good breakfast in executive suite. Really excellent. Just had dinner at W. Totally different feel - buzzing vibe, fun contemporary design, reasonable food, but absolutely terrible table service and almost zero oversight of sweet but incompetent staff by any maitre d' - surprisingly sloppy. Take your pick!

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new york
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I just got back from staying 4 nights at this property. The hotel is very good value for what it is. Typical RC service and hotel room. Very classic style. The hotel also has a very nice indoor roof top pool and hot tub. Very centrally located. Very quiet.

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Rome, Italy
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a great Ritz property, very well located in Santiago. Rooms are big and comfortable, spa is beautiful, staff is very polite and prepared. The only 2 improvements necessary are: - Breakfast price: at around USD 33, this is highly overpriced, specially for the chilean reality. For this same price you can have a very good dinner in the... More

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Sao Paulo, SP
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great hotel, very good location, with easy access to restaurants and underground. Nice rooms and swimming pool. Extraordinary staff, my husband suffered a dislocation of the shoulder while we were at the hotel and they were very kind and offered us a highly appreciated support.

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Los Angeles, California
Top Contributor
99 reviews 99 reviews
97 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room decor at this Ritz-Carlton look like any 1980's Marriott. Ugly carpet and wallpaper, although the carpet used on the hallways is the most hideous I have ever seen. Don't expect any kind of upgrade or special treatment as Ritz-Carlton Rewards Gold or Platinum member as you won't receive anything. The location is fine, but still don't get it... More

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RCSTGO, Director of Operations at The Ritz-Carlton Santiago, responded to this review

Dear Guest, I am extremely sorry that our décor and facilities did not meet your expectations. While I cannot undo your experience, I have left my e-mail address and would, at this point be most happy to connect with you directly and follow up on any further comments you may have. I will standby and in the meantime remain with... More

Saltillo, Mexico
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Santiago by itself and the location of the Hotel is an extraordinary experience, Sanhattan location of the Hotel, in the financial area, impressive business area with connections to any necessary visiting point in the city. The Hotel a traditionally extraordinary experience, the difference detected a renovation towards a more modern concept of restaurant and bar refreshing, relaxed experience. Surely the... More

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RCSTGO, Director of Operations at The Ritz-Carlton Santiago, responded to this review

Dear Guest, Thank you so much for your review and kind words. We are glad that you have enjoyed your stay at The Ritz-Carlton, Santiago. We look forward to welcome you back soon. Best Regards Renato De Oliveira Director de Operaciones More

Arlington, Massachusetts
13 reviews 13 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

I was so disappointed by the restaurant. The ceviche was sweet, though the menu said it was made with Aji Amarillo, which is spicy. All I could taste was pineapple and candied ginger - not the fish. Even the coffee was weak and the house wine (Ritz House) was below average. This is my third stay at this hotel and... More

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RCSTGO, Director of Operations at The Ritz-Carlton Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to let us know about your experience in our restaurant. I am very sorry that you were disappointed with our food and beverage offers. As a repeat guest I trust you know that our upmost commitment is to provide you a memorable experience where you can enjoy all our services... More

Kansas City, Missouri
Top Contributor
56 reviews 56 reviews
46 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on our last night in Santiago. The room as large and very comfortable. The hotel was within walking distance of many restaurants. We spent some time in the bar on the last day before we had to leave for our flight and enjoyed the atmosphere. You wont get the same great customer service here as you will... More

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New York City, New York
Top Contributor
83 reviews 83 reviews
74 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We learned when trying to communicate to our taxi driver at the Santiago airport that The Ritz-Carlton in Santiago, Chile is the only Ritz-Carlton on the entire South American continent. Quite surprising! Our cab driver didn't tell us this, but the concierge did when we explained to him how our cab driver had never heard of the hotel. We had... More

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RCSTGO, General Manager at The Ritz-Carlton Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments through TripAdvisor, your feedsback is extremely important to us. We strive to be "your home away from home" when travelling and hope to welcome you back again soon. Best regards, Sandra Estornell General Manager More

Jiuzhaigou County, China
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is in a good location. The room was spacious and with nice amenities. The staff was fine and helpful (but could not get us a reservation at a popular restaurant which rather destroyed my illusion of what concierges can do). We were there during national elections so one day, everything and I mean everything, was closed so the... More

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RCSTGO, General Manager at The Ritz-Carlton Santiago, responded to this review

Dear Guest, Thank you very much for sharing your comments with the TripAdvisor community. We appreciate your feedback as we considered it an opportunity to improve our service. We look forward to have you back with us and extend the standards of excellence of a The Ritz-Carlton, Santiago. Best regards, Sandra Estornell General Manager More

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Additional Information about The Ritz-Carlton Santiago

Address: Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Santiago 5*
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago

434 photos of this hotel

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Room/suite (57)
Dining (6)
Bathroom (20)
Hotel & grounds (22)
Pool/beach area (14)
View from room (10)
Family/play areas (1)
Other (52)

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Amenities (63)
Deluxe Twin Room (43)
Pool (7)
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Suite (58)
The Hotel (48)

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Pool/beach area (2)
Hotel & grounds (6)
Dining (2)
Room/suite (1)
Other (14)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#4 Spa Hotel in Santiago #5 Business Hotel in Santiago #10 Romantic Hotel in Santiago #11 Luxury Hotel in Santiago #16 Family Hotel in Santiago
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the exclusive business district, El Golf. 205 elegant appointed rooms, including 52 Ritz Carlton Club level rooms and 15 Executive Suites. Meeting facilities includes 8500 sq ft of flexible space and Technology Concierge. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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