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The Ritz-Carlton Santiago

5.0 of 5 Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
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The Ritz-Carlton Santiago
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The Ritz-Carlton Santiago
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641 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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11 reviews 11 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

Not a recommended option for Santiago. Very American (or Pseudo-British) in terms of style but pretty Un-American in terms of hygienic standards. The restaurants are a notable positive exception to the rather disappointing general impression.

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North Woodmere, New York
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

First room was unacceptable because it was on first level in view of people outside. Second room higher up was okay. I found some of the rooms a bit shabby. Tapas restaurant was delightful. The room was quiet and the shower was fine once it warmed up. Probably would choose another hotel if I were to return to Santiago.

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Top Contributor
55 reviews 55 reviews
26 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Apart from the exceptional quality you expect from the Ritz Carlton group - the Club Level amenity here was excellent. Located in a convenient and very safe part of Santiago it is surrounded by upmarket shops, restaurants and wine bars. We stayed on the same level (my preference) as the Club Lounge and it felt just like an extension of... More 

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Tucson, Arizona
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is tired and not as clean as it should be. The public areas have been redone and are comfortable. The rooms are standard fare and then tired and dirty. And they charge you for wi-fi in your room. Felt like being nickle and dimed. Breakfast was good and friendly wait staff. Workout space an after thought...subpar.

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RCSTGO, Director Of Operations at The Ritz-Carlton Santiago, responded to this review

Dear G C, I am very sorry for the experience you had in our hotel. Impeccable levels of cleanliness is one of our most important commitments. I regret to read that your experience was otherwise. Please accept my apologies. I am at your disposal for any further considerations or concerns you may have. Do not hesitate to contact me at:... More 

Greensboro, North Carolina
Top Contributor
140 reviews 140 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

While I have never been disappointed in the quality of service at a Ritz-Carlton, this particular hotel exceeded expectations. The rooms were extremely comfortable and the upgrade to the concierge level was well worth the price. I enjoyed having wine and snacks and the option for chocolate and cordials after dinner. The concierge was extremely helpful with recommendations considering it... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

With a family we stayed here on our first visit to Santiago. It was great. Points to note * very conveniently located next to Santiago's excellent subway system * quiet, safe location at El Golf * great plaza out the front * helpful and attentive staff with good advice * nearby restaurants and shops Not much by way of drawbacks,... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I think first of all is the atmosphere of this place that makes you feel it is not just another hotel. The room was absolutely huge and the marble bathroom an absolute pleasure. The breakfast was served in a great area with opulent ambiance. The a la carte choices were really good and cooked to perfection. The location is very... More 

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Nashville, Tennessee
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We were treated with excellent service at every turn during our stay. Michael was so very accommodating on the club lounge, he made sure we were well taken care of and were comfortable. We had a positive experience with all staff and felt very "spoiled." The service and accommodations were top class. We could not ask for a better hotel... More 

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Toronto, Canada
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 4 nights in an executive suite that was spacious and comfortable. Hotel is is well located on subway line and in avery modern area of Santiago with plenty of nearby shops and restaurants. Entire staff is excellent very professional and friendly. Special attention from Natasha the club manager Rafhel the concierge manager, Equardo on the front desk Juan the... More 

Was this review helpful? Yes 1
Nice, France
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Ritz is definitely one of the best hotels in Santiago. It has impeccable service and food. It's also in a great area and the hotel has wonderful views of Santiago. Be sure to check out the rooftop pool and spa area.

Was this review helpful? Yes 1
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Additional Information about The Ritz-Carlton Santiago

Address: Calle El Alcalde No. 15 | Las Condes, Santiago, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Santiago 5*
Number of rooms: 205
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#4 Spa Hotel in Santiago
#4 Romantic Hotel in Santiago
#4 Business Hotel in Santiago
#9 Luxury Hotel in Santiago
#12 Family Hotel in Santiago

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Room/suite (60)
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Amenities (63)
Deluxe Twin Room (43)
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Pool/beach area (2)
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