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The Ritz Carlton

Travelers' Choice award winner
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El Alcalde 15 | Las Condes, Santiago, Chile
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Complimentary Breakfast
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1 room 1 guest
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The Ritz Carlton
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814 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
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English first
  • All months
    (814)
  • Mar-May only
    (190)
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Seattle, Washington
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is " THE BEST HOTEL " in Santiago! If you can, stay on the Club level for what is definitely the best check in available!!! The wine and food alone are reason enough and put that together with FANTASTIC SERVICE and there is no other reason to go anywhere else...STAY HERE!

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Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Probably one of the classiest hotels I have had the pleasure to stay at. The food from the restaurant was brilliant, the waiter knew his wines and made an excellent selection for me that complimented the food. The bed and the pillows are probably the best I have experienced. Service impeccable.

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Sao Paulo, SP
Level Contributor
96 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've been at the ritz for two nights and didn't have a chance to use their facility in full. It is conveniently located in the financial district and close to a park where you can run. The rooms are nice and modern and the carpets and curtain, although of traditional style, are fresh and recently installed (or very well kept)!... More 

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Hailey, Idaho
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel, while comfortable, seems like it has the same carpet and room furnishings from when it was built. The pink and green decor is so dated, you cannot believe you are at the Ritz! But the beeakfast is absolutely amazing-from every fruit, cheese, meat under the sun to a smoothie bar, made to order menu items and an omelet... More 

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San Francisco
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Ritz Carlton Santiago went out of their way to make sure I was comfortable from the moment I arrived at the door. All staff were knowledgeable, especially regarding options for sightseeing. I opted to go to the port of Valparaíso & Vina Del Mar (my favorite, best fresh fish ever) as well as two local Casablanca Valley wineries (Emiliana &... More 

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Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Service is Ritz Carlton level. No more to say. Location is great to walk around and have restaurants and bars for drinks and dinner. The hotel has a GREAT spa, i wanted to stay at the hotel all day long.

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Weston, Massachusetts
Level Contributor
267 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 1 week ago

I would not stay here again unless they get with the program and offer free Wifi in the rooms. Give me a break, you want Wifi in your room, pay another $25. They will lose business to other hotels today that all are offering free Wifi. The shower in the room was weak. I took a bath, and the water... More 

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RCSTGO, Director of Operations at The Ritz Carlton, responded to this review

Dear Peter, Thank very much you for your review. I appreciate your feedback and I am glad to read that you liked our hotel and enjoyed our beautiful lobby bar. I am very sorry about the shortfalls you encountered in your room. I am working with my maintenance team to improve water pressure and to fix the TV cable in... More 

Sausalito
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I went here with a family member who likes Ritz Carlton hotels. This one mixed the mark in SO many ways. I had a Club Level room and it was like staying in a cheap motel. Nothing like other Marriott properties I have stayed in. See my review of Renaissance Ratchaprasong in Bangkok, at half the price and 5 times... More 

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RCSTGO, Director of Operations at The Ritz Carlton, responded to this review

Dear Guest, Thank you for your review. I am extremely sorry that your stay was not up to your expectations. We continuously work to provide a memorable experience to our guests and I regret to read how disappointed you are with your stay. I know that my Executive Chef and my Club Lounge Manager have been in contact with you... More 

Allentown, Pennsylvania
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

As a platinum elite member of Marriott and as a frequent visitor to Santiago (great skiing!) we decided to stay at the Ritz instead of our usual Marriott. We landed at 630 am and the hotel with our request had sent a car for us and all of our equipment. We arrived at the Ritz and were told that our... More 

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New York
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My father and I spent a week at the Ritz this August for our annual ski trip to Chile and, while we had a bit of a rocky start (details below), the fantastic staff and management at this property went above and beyond to rectify the situation and, even more than that, to make us feel truly welcome and accommodated.... More 

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