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The Ritz Carlton

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El Alcalde 15 | Las Condes, Santiago, Chile
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The Ritz Carlton
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The Ritz Carlton
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727 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson, Arizona
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived at about 10PM after a flight from Easter Island. Reception was prompt and very accommodating. The room was spacious and comfortable. The restaurant has an outdoor area which was perfect for breakfast. Service was attentive and the food good for breakfast and lunch. The spa was adequate, but again staff was extremely friendly and helpful. Located in the... More 

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16 reviews 16 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed 3 nights at this hotel. Rooms and service are pretty standard nothing special. It's situated in the business district with lots of restaurants and station close by. Very quiet on the weekend. Generally a pleasant stay.

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Top Contributor
209 reviews 209 reviews
165 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 1 week ago

3 Nights with wife while in town for leisure. King bed typical room reserved. Let me begin by saying the staff and service we encountered really made this stay worth the money and more.....they all treated us very well and top notch. English speaking staff throughout and know how to treat guests. The hotel itself felt like grandma's house overall,... More 

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New York
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at the Ritz-Carlton in Santiago in in 2007 and my stay was lovely. Fast forward to 2015, and while the lobby and staff are still lovely, the rooms have seen better days. Moldy smelling bathrooms, stained furniture and carpets that have been cleaned one time too many, the rooms are dank and it is hard to believe I... More 

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RCSTGO, Director of Operations at The Ritz Carlton, responded to this review

Dear Kathona, Thank you very much for your feedback. I am extremely sorry that our hotel facilities did not meet your expectations. Thank you for taking the time to provide feedback on your return visit to our hotel. I am disappointed to hear that your return stay did not live up to your previous experience. We constantly work to maintain... More 

north america
Senior Contributor
47 reviews 47 reviews
46 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

What really shines here is the people and the superb quality of service, which is good as any 5 star anywhere. It is truly great. Food is very good, with good breakfast and good evening room service. Charming old style building. Good location by metro, nice parts of town, and headquarter district. As a friendly suggestion, some important improvements could... More 

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Portland, Oregon
Top Contributor
127 reviews 127 reviews
42 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

My understanding is that this is the only Ritz Carlton in Chile. It is a very nice hotel--the room was comfortable and quiet. Very nice bar area. The breakfast buffet was okay--serve yourself, but the dinner was just so-so. Service at dinner time was very slow--and it was not crowded... The staff was friendly and appear to want to please.... More 

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Los Angeles, California
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Santiago is an interesting city and without an international tourism reputation, it leaves one to feel the city's beats through their own choices. After a great experience in a boutique hotel in Bellavista we wanted to get another impression of the city so we booked a few nights here. So glad we did. We opted for a Club Level junior... More 

Was this review helpful? Yes 3
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very central clean charming safe hotel within easy walking distance of shops restaurants and subway,Concierge very helpful and very nice Lobby and Rooms a quality hotel.The Breakfast is a very comprehensive one with very good coffee.

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McLean, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Ritz Carlton as a hotel met our expectations, but the excellent service of all the staff exceeded our expectations. Each staff member was as helpful as they could be and generally greeted us by name. They always seemed to do something a little extra to make our stay more enjoyable. We stayed there at the end of three weeks... More 

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London, United Kingdom
Top Contributor
126 reviews 126 reviews
33 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Ritz Carlton on business. We were looked after very well by all the teams - Front desk, Concierge, Meetings manager, bar staff (very important!). The concierge arranged taxis/minibuses/transfers as required. Our meeting in the hotel went very smoothly, with Luis our waiter hovering around all day to get us anything we needed. Only two negatives... More 

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