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The Ritz Carlton

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El Alcalde 15 | Las Condes, Santiago, Chile
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The Ritz Carlton
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The Ritz Carlton
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736 reviews from our community

Traveler rating
    462
    182
    53
    24
    15
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104
281
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198
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Jupiter, Florida
Top Contributor
68 reviews 68 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here at the beginning of a wine tourism vacation in Chile. This is a great location for touring Santiago with the El Golf Metro station 1/2 block away. All the staff went above and beyond the call of duty with excellent English. The concierge level was fantastic with good food and beer and wine provided. Would definitely stay... More 

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Washington DC, District of Columbia
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My friend and I ended up changing our flights and got into Santiago 14 hours before check in (2am), so we went to the hotel expecting to leave our bags and find a 24 hour coffee shop to lounge in. However, the front desk staff told us that they were doing everything they could to get our room ready as... More 

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CALABASAS
Top Contributor
75 reviews 75 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Claudio Canales and Herbierto Barranco went far beyond what anyone would expect, even at the Ritz Carlton. Our flight to Punta Arenas was cancelled, so we ended up at the Santiago Ritz around midnight, desperately in need of a room and sleep. We were in a room in fifteen minutes, asleep in thirty. That you might expect and appreciate, which... More 

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Bakersfield, California, United States
Top Contributor
263 reviews 263 reviews
82 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed 1 week ago

Came here and had the best concierge service. These guys were great. The hotel offers a $100 a day wifi and access to club level. I tried first day. Chances are if you're staying at the ritz this won't be good enough for you. I canceled the next few days. Location of hotel isn't to bad as well.

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Washington, District of Columbia, United States
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been hosting an event at this hotel for many years now, and they never disappoint. The management staff have the kind of leadership that everyone wants to live by and makes the rest of their team follow the same high standards. The food is outstanding and the staff exceptional. Specially Ruben Sandoval.

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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Have stayed at this hotel a few times and am always impressed by the service. Whether you are staying here for business or pleasure the hotel understands and adjusts their approach to service based on that. Spa is very good and reasonably priced. Deck on the roof is great for a late afternoon drink and snooze.

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Tucson, Arizona
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at about 10PM after a flight from Easter Island. Reception was prompt and very accommodating. The room was spacious and comfortable. The restaurant has an outdoor area which was perfect for breakfast. Service was attentive and the food good for breakfast and lunch. The spa was adequate, but again staff was extremely friendly and helpful. Located in the... More 

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Contributor
16 reviews 16 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights at this hotel. Rooms and service are pretty standard nothing special. It's situated in the business district with lots of restaurants and station close by. Very quiet on the weekend. Generally a pleasant stay.

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NJ
Top Contributor
211 reviews 211 reviews
167 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 4 weeks ago

3 Nights with wife while in town for leisure. King bed typical room reserved. Let me begin by saying the staff and service we encountered really made this stay worth the money and more.....they all treated us very well and top notch. English speaking staff throughout and know how to treat guests. The hotel itself felt like grandma's house overall,... More 

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New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed at the Ritz-Carlton in Santiago in in 2007 and my stay was lovely. Fast forward to 2015, and while the lobby and staff are still lovely, the rooms have seen better days. Moldy smelling bathrooms, stained furniture and carpets that have been cleaned one time too many, the rooms are dank and it is hard to believe I... More 

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RCSTGO, Director of Operations at The Ritz Carlton, responded to this review

Dear Kathona, Thank you very much for your feedback. I am extremely sorry that our hotel facilities did not meet your expectations. Thank you for taking the time to provide feedback on your return visit to our hotel. I am disappointed to hear that your return stay did not live up to your previous experience. We constantly work to maintain... More 

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