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Four Points by Sheraton Santiago

3.5 of 5 Santa Magdalena 111, Santiago 99999, Chile
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Certificate of Excellence 2014
Four Points by Sheraton Santiago
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Four Points by Sheraton Santiago
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361 reviews from our community

Traveler rating
    80
    205
    57
    14
    5
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80
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98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Switzerland
Top Contributor
342 reviews 342 reviews
70 hotel reviews
398 helpful votes 398 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good hotel in the city centre. Reasonnable prices, however WFi is to pay extra (and not so cheap, except you are a Starwood member).The staff is motivated, but the time at check-in and check-out is much too long (i. e. not efficient).

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A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

I have stayed here for business because it is across the street from my office. It is in a convenient location and the service was good. The rooms look to be older rooms with a quick make over to make them look newer. While clean and comfortable, the rooms appear older than the lobby and common areas represent. Morning breakfast... More

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Carolina Q, Guest Relations Manager at Four Points by Sheraton Santiago, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Four Points by Sheraton Santiago More

Miami, Florida
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here for business for four days last week. When I got to my room, I found that the bathroom was not that clean, with hairs on the shower wall and a glob of shower gel or shampoo on the tub. I reported it to reception, but when I returned that evening it had not been cleaned. The next... More

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Carolina Q, Guest Relations Manager at Four Points by Sheraton Santiago, responded to this review

Dear Mrs, We greatly appreciate your e-mail response with your feedback about your experience during your recent stay at our Hotel. Our guests’ comments are very important to us. When positive, we feel rewarded in our efforts, we grow and gain confidence through positive reinforcement. When something goes wrong, our guests’ honest feedback helps us promptly correct any deviation in... More

Sydney, Australia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

This hotel is the most dishonest hotel I've ever stayed at. They are frauds. They charged us twice on two different cards. We stayed 4 days and paid $3000 Australian dollars. We had to engage a lawyer and when we did this they quickly returned the money. In addition internet is terrible and expensive. They will charge you for what... More

Was this review helpful? Yes
Carolina Q, Guest Relations Manager at Four Points by Sheraton Santiago, responded to this review

Dear Mrs. Thank you for your comments, are very important to us. When something goes wrong, our guests’ honest feedback helps us promptly correct our service. We work hard to deliver an exceptional guest experience. We really hope to have the opportunity to stay with us very soon. Sincerely, Hotel Four Points by Sheraton Santiago More

Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed for two nights, very helpful staff. Rooms were great. The breakfast and restaurant was remarkably good. The hotel is very well located, one block away form a subway station, with large shopping miles located a couple blocks away. I would definitely recommend staying at this hotel.

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Carolina Q, Guest Relations Manager at Four Points by Sheraton Santiago, responded to this review

Dear Guest, Thank you for the great review of our Hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Four Points by Sheraton Santiago. More

Tokyo, Japan
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 17, 2014

I see myself as a loyal SPG member and tend to prefer them over other chains. The hotel Comfy beds, clean as expected, smaller than usual bathrooms with the bathtub being real tiny (im only 5' 11''). The location Great location in Santiago - Close to the subway, lots places to eat nearby, good views and walking areas. The staff... More

Was this review helpful? Yes 1
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 18, 2014

I arrived at the hotel at 10:30 a.m after a 10 hour flight, we had a business meeting to attend at 1 p.m. When I asked if we could check in the front desk clerk said that check in time was after 3 pm, BUT, for a half days extra charge they could get our room. We paid the half... More

Was this review helpful? Yes 1
Fabian C, Reservations Manager at Four Points by Sheraton Santiago, responded to this review

Dear Guest, Thanks you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides to our hotel valuable information that we can review to improve on for the future. Please feel... More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 27, 2014

I stayed in the Hotel, last March , this property has a good location, and nice facilities, rooms are spacious and brand new, and staff is very helpful,breakfast very nice and delicious, I felt good service and secure, I recommend this Hotel

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Fabian C, Reservations Manager at Four Points by Sheraton Santiago, responded to this review

Dear Guest, We appreciate you taking time to post such positive comments, It´s always great to hear that our guest enjoy themselves during their travels. We are very happy that our location, breakfast , staff and breakfast did your stay memorable. Thanks for the review, and we look forward to welcoming back in the future! Cordially Fabián Ciangherotti Four Points... More

Orange, California
Top Contributor
170 reviews 170 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 1, 2014

We recently stayed at this location on two separate occassions. Both times were great. The location can't be beat. It is in the Providencia district and is close to many restaurants. The hop on hop off bus stop is only a 10 minute walk away. We felt completely safe wandering the streets at night. We had read about the night... More

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Fabian C, Hotel Staff at Four Points by Sheraton Santiago, responded to this review

Dear Michael F, Thanks you for posting your excelente experiencie at our hotel in Trip Advisor. We really appreciate your comments and your preference. We are pleased to know that you enjoyed our great location in Providencia and our restaurant service. Thanks for your recommendation to other travellers. We hope to see you again in the future, Cordially, Fabian Ciangherotti... More

Geneva, Switzerland
Top Contributor
83 reviews 83 reviews
77 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed April 10, 2014

I spent two nights at this hotel, following a late night arrival. The hotel was fine, but nothing special. It is pretty dated, as others have mentioned, and could really benefit from a renovation. the room was comfortable and had enough space (I was on a high floor and had a balcony). It was a bit noisy from neighboring bars,... More

Was this review helpful? Yes 1
Fabian C, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review

Dear Guest, Thank You for taking the time to provide us with the feedback about your stay with us. We try to have a cozy Hotel and focus on good service to offer you a sensational stay. We will strive to improve on the aspects you mentioned in each of the areas of our hotel. Thank you for your review,... More

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Additional Information about Four Points by Sheraton Santiago

Address: Santa Magdalena 111, Santiago 99999, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Santiago 3.5*
Number of rooms: 128
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Also Known As:
4 Points By Sheraton Santiago
Four Points By Sheraton Santiago Hotel Santiago
Sheraton Santiago
Four Points Santiago
Santiago Sheraton
Santiago Four Points

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